MassMutual Reviews

Updated September 11, 2014
Updated September 11, 2014
301 Reviews
3.2
301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
126 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

80 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good benefits, but too much focus on pushing products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Charlotte, NC
    Former Employee - Sales Representative in Charlotte, NC

    I worked at MassMutual full-time for more than a year

    Pros

    The people in the office I worked in were very easy to work with, for the most part.

    Cons

    It's a sales oriented business, so I expected there to be pressure to sell, but there was too much emphasis on selling particular products.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    working at MassMutual was a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Analyst  in  Springfield, MA
    Former Employee - Investment Analyst in Springfield, MA

    I worked at MassMutual full-time for more than 8 years

    Pros

    benefits are worth working there

    Cons

    management doesn't understand its workers

    Advice to ManagementAdvice

    Need to reach out to employees more and pay them fairly

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Consultant at Mass Mutual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Consultant  in  Enfield, CT
    Former Employee - Systems Consultant in Enfield, CT

    I worked at MassMutual full-time for less than a year

    Pros

    Nice environment and good people.

    Cons

    Management are not always clear with respect to expectations and coordination of staff.

    Advice to ManagementAdvice

    Set clear expectations and follow through on details of progress. Closely monitor dependencies in order to achieve maximum efficiency.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good career agent model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent  in  Philadelphia, PA
    Former Employee - Agent in Philadelphia, PA

    I worked at MassMutual full-time for more than a year

    Pros

    Good products, training, resources & internal specialists w/in office all depends on office you belong to.

    Cons

    100% commission structure is tough. Make sure you screen potential manager carefully if new to business.

    Advice to ManagementAdvice

    Improve ease of using MMLISI platform.

    Positive Outlook
    Approves of CEO
  6.  

    Good Experience, Commute Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst  in  Springfield, MA
    Former Employee - Senior Business Analyst in Springfield, MA

    I worked at MassMutual full-time for less than a year

    Pros

    Great people, flexible management, straighforward communication from senior levels.

    Cons

    Personal con was the project moved from Enfield to Springfield HQs. Commuting from Hartford County was challenging, but company culture did embrace telecommuting.

    Advice to ManagementAdvice

    Continue communication targeted directly to the people getting the work done.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Services Representative  in  San Francisco, CA
    Current Employee - Financial Services Representative in San Francisco, CA

    I have been working at MassMutual

    Pros

    There is unlimited Income Potential

    Cons

    No structure. Not much managerial support.

    Advice to ManagementAdvice

    More managerial support. More training.

    No opinion of CEO
  8.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Services Professional  in  Cincinnati, OH
    Current Employee - Financial Services Professional in Cincinnati, OH

    I have been working at MassMutual

    Pros

    Great compensation scheme. Encouraging coworkers. Can be your own boss.

    Cons

    Poor Training. Company portrays a fully functional financial services provider, when it really only functions by selling insurance through its advisors.

    Advice to ManagementAdvice

    Provide more support and help to advisors that are new to the business

    No opinion of CEO
  9.  

    Not really great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Associate Agent  in  Chicago, IL
    Former Employee - Associate Agent in Chicago, IL

    I worked at MassMutual

    Pros

    -Good products
    -Good presence in the region
    -Good orientation to help small businesses

    Cons

    Not good communication with home office
    Not good set up with general agent. If his/her management fails, who steps in?
    Not ethical in regard to the bait and switch.

    Advice to ManagementAdvice

    Mass Mutual is a multi-billion dollar corporation and should not be bashing former agents on their credit reports.

    No opinion of CEO
  10.  

    Bait and switch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at MassMutual

    Pros

    If you want to make money its possible to do so. If you have any doubts, don't forget that you are in sales.

    Cons

    They don't care how you do it, as long as you bring a check you are the man. Not the way someone can sustain a career in my opinion.

    Advice to ManagementAdvice

    Please do remember that some people care about the work they do, especially when it is regarding someone's hard-earned dollars.

    No opinion of CEO
  11.  

    Good people and employees are treated well, but very beaurocratic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Actuary  in  Enfield, CT
    Current Employee - Actuary in Enfield, CT

    I have been working at MassMutual

    Pros

    Most people are very personable. Great benefits, including small things like dry cleaning, shoe and clothing repair on site. Overall very good people.

    Cons

    Incentives need to be changed so that people are more willing to work together (be helpful) across areas. Employees are very helpful to their boss and immediate team, but it is hard to work people in other areas. There is a "silo" mentality.

    Even within one's area, people are very political.

    Advice to ManagementAdvice

    Incentives need to be changed so that people are more willing to work together (be helpful) across areas. Employees are very helpful to their boss and immediate team, but it is hard to work people in other areas. There is a "silo" mentality.

    Even within one's area, people are very political.

    Doesn't Recommend
    No opinion of CEO

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