MassMutual Reviews

Updated September 16, 2014
Updated September 16, 2014
301 Reviews
3.2
301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
126 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

85 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Financial Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative  in  Columbia, MD
    Current Employee - Financial Services Representative in Columbia, MD

    I have been working at MassMutual part-time for less than a year

    Pros

    Great company to work for. They really care about their employees.

    Cons

    They only reward with compensation.

    Advice to ManagementAdvice

    Start a base salary and add commission.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great opportunity, only with better attention to producers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor  in  San Jose, CA
    Former Employee - Financial Advisor in San Jose, CA

    I worked at MassMutual full-time for more than 10 years

    Pros

    Great compensation, benefits and retirement opportunities to agents who are serious about succeeding. Superior permanent Life products that are tops in industry. Well known brand that is conservative in a time when conservative means much to consumers. This company is there to support you if you understand the idea of "What you put in is what you get out".

    Cons

    Products outside permanent life products such as annuities need revamping to get more competitive with industry. The broker dealer needs to get in line with it's view on production as other top B.D's, not limiting Advisers in areas that other top B.D's approve of.

    Management is only as good as the General Agent at the helm of the agency. A compensation structure based solely on commission does not address separate motivational factors and therefore, commission alone will not adequately motivate nor retain a sales force. When there is obvious examples of sarcasm, lack of a serious attitude, as well as a rather negative environment, this can be quite difficult in a career position as a sales professional that is already extremely difficult. This only creates a real and perceived distance between yourself and most team members, as witnessed by a needlessly excessive personnel turnover of higher producing agents, especially when it’s done on the heels of a preference for weak candidates. “Salespeople Don't Quit Companies, They Leave Managers.”

    Advice to ManagementAdvice

    Pay attention to your agents in a way that you (or best practices) expect these agents to pay attention to their top clients(remember the ones who are responsible for our employment through their premiums)

    Recommends
    No opinion of CEO
  3.  

    Experience in MassMutual

    Current Employee - Project Manager  in  Springfield, MA
    Current Employee - Project Manager in Springfield, MA

    I have been working at MassMutual full-time for more than 3 years

    Pros

    Great people and compensation with career opportunities

    Cons

    Culture is still very conservative but improving

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  5.  

    Very positive organization that works with the sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Professional  in  Chicago, IL
    Current Employee - Financial Services Professional in Chicago, IL

    I have been working at MassMutual full-time for more than 3 years

    Pros

    as a field agent, I feel like the company works for me. It is nice to feel like they understand how challenging my career is and really work with the sales team.

    Cons

    not a lot of assistance with capital investments. It is very hard to continue to grow, because every dollar is out of your own pocket.

    Advice to ManagementAdvice

    retention isn't that tough, just takes money

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A solid place to build your insurance career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative  in  Tampa, FL
    Current Employee - Financial Representative in Tampa, FL

    I have been working at MassMutual full-time for less than a year

    Pros

    Freedom and flexibility to choose how you want to build your practice. Excellent support with product knowledge and access to information. Excellent products to provide to your clients.

    Cons

    There seems to be a lack of training in language for new recruits with contacting prospective clients and communicating the goals of their relationship. Commission only position, but some financing is available to people new to the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Underwriter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Underwriter  in  Hartford, CT
    Current Employee - Underwriter in Hartford, CT

    I have been working at MassMutual full-time for more than 10 years

    Pros

    Great paying positions at MassMutual

    Cons

    No work and family balance

    Positive Outlook
  8.  

    Good if you're good at sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Services Professional  in  Rochester, NY
    Former Employee - Financial Services Professional in Rochester, NY

    I worked at MassMutual

    Pros

    Excellent products.
    Excellent commission rates.
    MMLISI is a very good broker-dealer for securities business.
    MassMutual agents are not captive, so even if you work at a MassMutual office you can still submit business with other companies. (And if you do the business through ASH Brokerage, they even count somewhat towards your sales targets.)

    Cons

    Training programs are weak for new agents.
    Products are very high-end and are geared to experienced professionals and the wealthy.
    If you don't sell you don't get paid.

    Advice to ManagementAdvice

    Give new agents more of a chance. Invest in your fresh blood instead of telling them to come up with a list of all of their friends and family members and throwing them to the wolves.

    Recommends
    No opinion of CEO
  9.  

    Positive Experience overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Specialist  in  Springfield, MA
    Current Employee - Systems Specialist in Springfield, MA

    I have been working at MassMutual

    Pros

    Location (if you are from Springfield area)
    Great facility
    decent benefits - medical excluded.
    overall the people are very friendly

    Cons

    Very structured. ITIL processes are very stifling. Programs are not implemented well.
    Way too much off-shore outsourcing.
    Moral is very bad.
    IT procedures are extremely inefficient

    Advice to ManagementAdvice

    No advice here. Overall the company is very solid and offers great products. We generate a profit year after year. Sales folks are phenomenal.

    Approves of CEO
  10.  

    A great place to grow family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Springfield, MA
    Current Employee - Anonymous Employee in Springfield, MA

    I have been working at MassMutual

    Pros

    Great place to have family. Very nice people. Low pace.

    Cons

    Lack of enough competent managers and workers.

    Recommends
    No opinion of CEO
  11.  

    Positive experience, but full commission and no salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Agent  in  Woodbury, NY
    Current Employee - Agent in Woodbury, NY

    I have been working at MassMutual

    Pros

    Unlimited potential with a solid company behind you. Definitely a leader in many ways in the life insurance industry, with great home office support.

    Cons

    No salary and full commission. Huge differences in organizational culture depending on what local Agency you work through because the General Agent's have tremendous flexibility on how to run things.

    Advice to ManagementAdvice

    Increase talent development and work on increasing retention rates. The communication on the local level is often quite poor within the Agency and is a major source of frustration among both new org and veterans.

    Recommends
    Approves of CEO

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