MasterCard
3.6 of 5 256 reviews
www.mastercard.com Purchase, NY 5000+ Employees

MasterCard Reviews

Updated Jun 30, 2014
All Employees Current Employees Only

3.6 256 reviews

                             

88% Approve of the CEO

MasterCard President and CEO Ajay Banga

Ajay Banga

(161 ratings)

75% of employees recommend this company to a friend
68 Employee Reviews Back to all reviews
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    1 person found this helpful  

    fired up about changing culture. dinosaurs slowing down progress.

    Anonymous Employee (Current Employee)
    Saint Louis, MO

    Prosinnovation creates an environment of continuous learning

    Consit's time for a changing of the guard - too many SBLs and Group Heads have been around for way too long.
    The Stl office is in need of a fresh, new, faster, less bureaucratic approach to innovation.
    On board super sharp contractors, and then allow them to leave after imparting valuable knowledge and experience after 3yrs, instead of converting to an employee.
    Promotion process is not transparent. Promotions seem to depend on who you know, and who they know, instead of quality of work.

    Advice to Senior ManagementIf aspire to cultivate an innovative culture the dinosaurs in management need to step aside.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good company to work for

    Business Leader (Current Employee)
    Purchase, NY

    ProsThe people are very nice, and there is not a lot of back stabbing or competition.

    The pay is good, and the bonuses are fairly consistent. The business model is built on solid footing. The company is a strong, stable performer and not likely to go anywhere.

    The suburban location is convenient if you're not in the city, and the company bends over backwards to make the reverse commute easy. There are even buses that go to and from the two nearest train stations in the morning and evening.

    Ajay (CEO) has made some good improvements to the culture, but change is slow and unsteady.

    ConsThe company still has a problem doing anything without a "consensus." The company claims to be "results oriented," but performance reviews still focus on process. (How you do things, not whether you get things done).

    In the law department, HR puts every lawyer in the same bucket (commercial, litigators, IP) and that means some lawyers are over paid and others are under paid. It's great if you're on one end, miserable on the other.

    Promotions are a mystery. People who are universally seen (by their peers) as manipulative or lightweight usually get promoted. Many with a long list of accomplishments and the respect of their peers are stuck at entry-level for years.

    The mystery around promotions and not discriminating between types of lawyers chases a lot of the high performing talent away.

    Communication is broken. What we do hear is usually gibberish. We won't hear of a promotion, a lateral move or a departure until weeks later if ever. The usual reason, "management didn't want people to get jealous or nervous" makes everyone think management is ashamed of what they did or they are hiding something.

    Advice to Senior ManagementTreat your employees like adults and get rid of anyone who can't be treated like an adult.

    We understand belt-tightening is necessary, but it should be equal. It's harder to grin and bear it when you are starving for resources but some groups are always adding more.

    If you don't get rid of under performers, especially at the top, the people who can produce will leave on their own.

    Yes, I would recommend this company to a friend

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    OK.. growth paths are not based on skills

    Senior Software Engineer (Former Employee)
    Saint Louis, MO

    Prosgreat technology, fast pace and some great leaders.

    Conswhile some great ppl are in leadership or moved forward recently some are big surprise.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good First Start

    NOC Technician (Former Employee)
    Kansas City, MO

    ProsDecent Pay
    Close to Home
    Gave me a start in IT

    ConsManagement didn't know about Job duties.
    Work Environment was Dark and old.
    I call it the place where IT workers go to die
    Very old workplace and median age is quite a bit older.

    Advice to Senior ManagementUpdate you work environment
    Need a training program. Not Tribal knowledge only.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Company Pays Well, but Management Personnel often have no backgrounds in the departments they manage

    (Former Employee)

    ProsCompany pays extremely well. Company is involved in the community. Company does not play games with employees' salaries.

    ConsManagement moves from department to department, seemingly at will. Employees below "management" are locked in their positions "for life" quite often, and often must train new managers (within their own departments) as the managers come and go. There are people at this company in management who cannot manage people well, like any company, but instead of being let go, they either get moved or are often promoted. Company is far behind in technology despite stock prices being high. Unbelievable legal / paperwork beauracracy and processes get in the way of day-to-day business. For example, their lawyers must review all vendor and project quotes, taking months and months (while project deadlines are "static").

    You will work 24x7, 365 days yearly (on-call, upgrades, and so on), depending on the department in which you work.

    Horrendous management in some areas. I can understand not all engineers make great managers and vice versa, but people cannot speak intelligently about technology which they don't understand nor effectively manage their staff while being trained by them. If MasterCard ran a hospital's ER, they would move security or purchasing personnel into Emergency Room management positions, all the while attempting to effectively manage nurses, doctors, and surgical procedures (until the lawsuits and/or deaths resulted).

    Advice to Senior ManagementPlease stop "locking" people within departments. Do not reward "top performers" (who've received "exceeds" ratings and higher in their reviews) by never letting them move. You will lose these great employees (wink-wink) eventually as they will tire of training new manager after manager.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great business model, Good for your resume, Adequate compensation, Poor mobility options

    Business Leader (Current Employee)
    Purchase, NY

    Pros- Unless there is a new player in the industry (possible but there are sizable barriers to entry), they will do well for at least the near future which reflects in the bonus
    - Good work-life balance
    - Great brand, looks good on a resume

    Cons- You may have opportunities to more laterally to which there is no real benefit, but don't expect upward opportunities
    - Most hires for new positions are external

    Yes, I would recommend this company to a friend

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    You will learn a lot, work hard be well paid but have one hell of a time climbing the ladder.

    Anonymous Employee (Current Employee)
    Purchase, NY

    ProsPay, bonus, exposure to banking and retail sectors, broad experience that should open doors for you elsewhere

    ConsCompany hires outside more than in and promotions are rare. Doing a great job and being recognized for it does not equate to upward mobility.

    Advice to Senior ManagementDe-matrix and stir the pot up top.

    No, I would not recommend this company to a friend

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    Overall positive experience for an intern.

    Finance Intern (Former Employee)
    Purchase, NY

    ProsThe employees are nice and approachable. Open door policy. Organizational culture emphasizes respect for one another and teamwork. Work not too difficult but not too easy either. Good balance between work and life.

    ConsNot much room for growth. Work may become repetitive after a certain period of time. Workplace politics exists. Communication between departments can be improved.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Senior Consultant

    Senior Consultant (Current Employee)
    Purchase, NY

    ProsGood life balance
    telleworking
    bonuses
    Solid company.
    If you are not very good and your job odds are you can keep it and stay for 20 years.

    ConsOffice politics
    no career path.
    awful middle and upper management
    People that are hired in simple because they know someone who works there and gets them in.

    Advice to Senior ManagementWake up and get ride of the awful "tenured" managers who provide no value.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A good expeience

    Intern (Former Employee)
    Purchase, NY

    ProsA fun culture, good compensation and benefits, can learn a lot

    ConsHard to get promoted and noticed

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