MasterCard

  www.mastercard.com
  www.mastercard.com

MasterCard Reviews

Updated November 29, 2014
Updated November 29, 2014
316 Reviews
3.7
316 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
215 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 12 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

201 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in Purchase, NY
    Current Employee - Marketing Specialist in Purchase, NY

    I have been working at MasterCard (more than 3 years)

    Pros

    Opportunities for growth

    Employee benefits, health, salary, and learning opportunities

    Global mobility

    Small large company, so there's the ability to have exposure to executives and directly impact the business

    Cons

    People managers lack proper training however not all managers are bad, most are really helpful

    Location, outside the city, not ideal for millennials

    Recommends
    Positive Outlook
    Approves of CEO

    MasterCard Response

    Nov 3, 2014VP, Employer Brand Marketing

    Brief, concise review albeit clearly states the upside at working at our evolving technology brand - thanks very much!

  2. 1 person found this helpful  

    Oligopoly: money to waste, status quo to preserve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Leader in Miami, FL
    Current Employee - Senior Business Leader in Miami, FL

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    With strong winds in our backs from customers getting off cash worldwide and the only competition from a similarly badly run organization, MasterCard vaults are loaded with dough spent ever so freely. Lavish customer events and entertainment, gorgeous marketing campaigns and interesting projects that don't have to make impact, nice salary and benefits for employees, and nobody has to really work hard.

    Cons

    During my years here, we have been overwhelmed with speeches about new culture that would be different from the days of associations, but MasterCard remains a mostly political place with senior executives caring much more about their personas rather than clients or employees. Executive management meetings feel like user-card salesmen conventions from the 80s. HR has the most power, often making and overruling business management's decisions. With the exception of 2-3 people of Level 3 and up, you are learning by watching how executives behaving and then doing the exact opposite. I used to work for Visa and we couldn't figure out how our so badly managed company could be kicking MasterCard out all over the world... now I understand why.

    Advice to ManagementAdvice

    Take a very long vacation and see if it makes any difference, then reflect on "why" if it doesn't

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Good pay, nice hard-working people, consensus based, lots of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at MasterCard full-time

    Pros

    The CEO and CFO are good visionary people. They work hard and are great motivators. St. Louis has a nice campus for employees. The environment is very pleasant and professional. For a small company in terms of employees they are doing quite well financially and have room to grow. The NY office is high energy and houses most of the senior leaders. NY is definitely the place to consider working if you want a long-term career at MasterCard and like the area.

    Cons

    Compensation and raises could be more generous for the worker bees at lower and middle management levels. Work life balance could be better with long days and/or regular evening and weekend work. Many people at all levels are under a lot of stress and carry heavy work loads. Managers could benefit from learning to say "no" and receive more training on managing people and employee coaching. Skip level meetings and 360 feedback are very informal if at all. Having worked in larger corporate environments there is definitely room for improvement in management training. It is also common for promotions and position changes to be announced and employees may not have had an opportunity to apply internally.

    Advice to ManagementAdvice

    Systems could be improved and several are dated. Trust your people and move forward with new ideas and encourage leaders to think strategically and then act tactically as opposed to acting first and changing direction multiple times during implementation. Keep it simple and execute on fewer key initiatives. Strive for a more positive work-life balance to keep people refreshed and encourage senior leaders to respect and expect this type of culture.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    MasterCard Response

    Nov 24, 2014VP, Employer Brand Marketing

    Thanks for your comprehensive and candid review.

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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY

    I have been working at MasterCard as a contractor (less than an year)

    Pros

    Great leadership, flexible managers, fast growing company

    Cons

    Its a hassle to get from NYC to Purchase, NY (~90 mins)

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    - great benefits/time off policies
    - great co-workers and peers who are truly passionate about their job and have great knowledge and expertise in their area

    Cons

    I recently joined MasterCard but compared to my previous employer, I have no complaints!

    Recommends
    Approves of CEO
  7.  

    Don't be fooled!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    Good Brand. Good to have on CV. Pleasant working environment and people.

    Cons

    The CEO thinks MC should be young and innovative, so if you are over 40+, you need to be looking over your shoulder. They are on a mission to get rid as many older professionals. However, you would be amazed at some older professionals who cling to their jobs and are the real dead weight.
    After the disaster from their mass dismissal in 2008 in Europe, they now adapt a stealth firing strategy, secreting kicking people out all the time, 80% are women over 40+. They now hire cheaper younger staff, but if those people are smart they will never stick around-no career paths.
    The CEO is more focused on his public image. Since his arrival the number of people from India has increased tenfold. I guess there are no qualified people in the US left?
    Very few if any good managers. Sr. Business Leaders and above have free reign on how badly they can treat people. Human-less Resources are purely there to support management. A real 'Gestapo approach'.
    The Waterloo office in Belgium is being dismantled and many jobs are going to the UK, There is a very anti Western Europe/UK/US feeling in the European region.
    Overall, it's a shame because with the right fearless leadership many of these issues could be minimized.
    The culture is really afraid of people who have an opinion and want to make change, but of course is you are a person like that then this might be a fit.
    It's really a mediocre company pretending to be something it isn't and lucky there is only one competitor-VISA.\
    BTW- WHen you read all those positive reviews they are most likely HR people working for the company, because nobody would write such nonsense!

    Advice to ManagementAdvice

    where do I start?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    MasterCard New York City Office is a great for innovation and product development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in New York, NY
    Current Employee - Vice President in New York, NY

    I have been working at MasterCard full-time (less than an year)

    Pros

    Payment Industry is going through a big change and MasterCard is evolving itself to make it self a better place to work.

    Cons

    Still lot of red tape and process to make things happen.

    Advice to ManagementAdvice

    Look at the bigger picture and plan for beyond 1 or 2 year horizon.

    Recommends
    Positive Outlook
    Approves of CEO

    MasterCard Response

    Oct 22, 2014VP, Employer Brand Marketing

    We are thrilled to announce our NYC presence! Our tech hub is one of many exciting changes to come - enjoy the new space.

  9.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Business Development in Miami, FL
    Current Employee - Vice President Business Development in Miami, FL

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    Global company, Leader in the Industry

    Cons

    Corporate environment. Some groups work without taking advantage of others

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    A company that is making the shift to digital payments in a quickly evolving industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Support in Purchase, NY
    Current Employee - Corporate Support in Purchase, NY

    I have been working at MasterCard full-time

    Pros

    culture where suggestions are welcome and the idea is to get to know the complex business model and contribute; lots of opportunities for lateral movement and room for advancement at the junior and mid-ranks

    Cons

    consensus driven culture and not always speedy resolution to issues; strategy is widely discussed, but specifics on how to execute can often be amorphous

    Advice to ManagementAdvice

    great to support the rising stars; be straightforward about long-term view with those who may not be

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Golden Handcuffs.... Not a Real Technology Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    Pay is great and the company is located in Westchester which is a great commute for those within 15-20 minutes of the location. Lot of great people that work at MC.

    Cons

    Leadership is based on ensuring you sit well with the CEO.. if not... you're out. Lots of miserable people. No opportunity for growth especially for minorities... horrible bosses which is encouraged by CEO... Company has invested funds into getting rid of positions or people that don't meet the current "culture". Employees are encouraged to hire talent that are under 30 to drive culture change driven by the CEO. However the catch is that the new talent get frustrated as there is no room to grow. If they feel you get frustrated (young or seasoned talent), they will eliminate your role. Not very innovative and trying hard to hire talent to make them innovative and eliminate those that have been there for a while.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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