MasterCard Reviews

Updated June 23, 2015
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3.0
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MasterCard President and CEO Ajay Banga
Ajay Banga
66 Ratings

Pros
  • It also offers a good work-life balance (in 45 reviews)

  • The company has very good benefits (in 21 reviews)

Cons
  • Can be challenging from a work / life balance perspective (in 12 reviews)

  • You will notice that some of the senior management don't really care aout their people (in 11 reviews)

More Pros and Cons

107 Employee Reviews

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  1. Helpful (2)

    Culture change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Associate Managing Consultant in O Fallon, MO
    Current Employee - Associate Managing Consultant in O Fallon, MO

    I have been working at MasterCard full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Money
    Vacation (starting with 31 days)
    Benefits

    Cons

    competitive, combative culture
    Competent people are let go because they challenge poor managers. Incompetent people are kept because they are easy to manage.

    Advice to Management

    do your best to keep a collaborative environment


  2. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Approves of CEO
    Approves of CEO

    Pros

    Good benefits, health insurance, 401k contribution from employer.
    Management hierarchy is good

    Cons

    Poor documentation and knowledge sharing


  3. Helpful (3)

    MasterCard IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard full-time

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Flexible schedules available for most people.
    Good pay and benefits at higher-level positions.
    Reasonably family-friendly if you push it.
    There are some very smart people there.

    Cons

    They will work you as hard as you let them.
    Processes are constantly changing and rarely documented.
    Outsourced service providers have spotty quality.
    Heavy politics and poor planning are the rule, not the exception.

    Advice to Management

    Foster greater communication and teamwork. Responsibilities are split across many different groups and it often requires escalations to management to get people to work together.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Sr Product Support Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in O'Fallon, MO
    Current Employee - Anonymous Employee in O'Fallon, MO

    I have been working at MasterCard full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Relaxed, nice facility, easy access even from far away.

    Cons

    Work life balance not good


  6. Helpful (3)

    Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits
    Good place to learn, especially if tech/payments is where you want to be
    Stable platform
    Opportunity to move between departments
    Good work/life balance

    Cons

    Company is still stuck in old school culture despite management's best efforts
    Growth and progression is based on tenure and not merit
    Middle management wants you where you are and does not want to let you grow. Very few good managers/leaders to work for. Unfortunately many blockers

    Advice to Management

    Live up to promises made during hiring.


  7. Great Benefits and Great Global Results

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in San Carlos, CA
    Former Employee - Business Leader in San Carlos, CA

    I worked at MasterCard

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits to general employee population. Best 401K I have ever participated in. The global nature of the business is exciting and interesting.

    Cons

    The old boys club guard is hard to shake... they continue to promote people without full posting of opportunities.
    People are moved to California from NY to work with VC's with little to no background of working with them prior..... difficult position for them to be dropped into.

    Not competitive salary wise to the bay area engineering culture

    Advice to Management

    get your comp competitive to the environment and do not use the national scale. Engineers also need to be interested in working on exciting things.


  8. Helpful (3)

    Great people, but management neither recognizes nor cares

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY

    I worked at MasterCard (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people, and great pay and great benefits

    Cons

    Management - cliquish, old school, was great at making promises but never fulfilled on them, lack of leadership, general corporate cogs in a wheel, and low morale.

    Advice to Management

    Learn to recognize when you have great talent and learn what it means to keep them. The millennials that are coming into the workforce will not stay at a company that refuses or is fearful of change. Without this acceptance and learning, the culture at the Card will always remain "my grandfather's brand".


  9. great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard

    Pros

    40 hours, decent pay, and benefits.

    Cons

    Too many chiefs and such


  10. Helpful (6)

    Does HR read these reviews?! Respond to each review on Glassdoor if you actually care about improving MasterCard?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1) Depending on your group, you can get a global perspective.

    2) For married and family people, HQ is in Westchester

    3) Good 401K Plan

    4) Recognizable Name Brand

    5) Starting to build more open space (but bad execution)

    6) Meaningful assignments, depending on your group and job

    Cons

    1) Layoffs. MA likes to fire good people, rather than placing them in a new group.

    2) Not in the NYC ; not enough young to mid 20s in the Purchase office (this is a con, depending on your age)

    3) Not enough head count; thus we are overworked with the wrong compensation/salary.

    4) We act before we think. MA reacts too fast and we have to deal with all the mess and problems due to poor execution. We need more planning.

    5) At the executive level, there's isn't enough agreement on the road map. Thus, product executions across regions are inconsistent and disconnected at times.

    6) Too much negativity at times. Many people are closed minded and quick to say no to an idea.

    Advice to Management

    1) Less reactive, and more proactive with innovation and strategy.

    In other words, more planning before execution.

    2) Train people to be better managers and how to give guidance

    3) Go big, or just throw in the towel to Visa and AMEX. High risk, high reward. Stopping be so conservative with the P&L.

    Do you (MasterCard/Ajay) want to continue to be 2nd place to Visa or do you want to change the status quo? We need to be more aggressive in our key markets!

    4) Rethink about allocating investments across the company. Do you even measure ROI anymore?

    5) Given the fact that there are dissatisfied people at MA writing bad reviews on Glassdoor, there hasn't been much change in the company.

    Nice new company video?!


  11. Helpful (1)

    MasterCard is a great place to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They have a dynamic environment and you collaborate with wonderful, intelligent people.

    Cons

    MasterCard recent outsourcing to India is impacting American jobs that hurts the U.S. economy.

    Advice to Management

    Great leadership; however, some managers need to know the bottom line to become even better leaders.



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