MasterCard Reviews

Updated May 14, 2015
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MasterCard President and CEO Ajay Banga
Ajay Banga
6 Ratings

Pros
  • It also offers a good work-life balance (in 45 reviews)

  • The company has very good benefits (in 21 reviews)

Cons
  • Can be challenging from a work / life balance perspective (in 12 reviews)

  • You will notice that some of the senior management don't really care aout their people (in 11 reviews)

More Pros and Cons

7 Employee Reviews

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  1. Helpful (3)

    Stay Away

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at MasterCard

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Fair salary Well known company and brand Profitable company, but at a cost

    Cons

    Heavy outsourcing Prefer mediocrity at cheaper cost Decline in benefits since going public on the stock market Very conservative with innovation For a small company, the bureaucracy of a very large company

    Advice to Management

    Lose the over-accounting that prevents innovation due to unrealistic goals that force tracking to estimates instead of tracking to realistic numbers. Still very much a buddy system in management, tough job market plus fewer opportunities in the St. Louis, MO market tend to breed favoritism


  2. Helpful (1)

    Stagnant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in O'Fallon, MO
    Current Employee - Business Analyst in O'Fallon, MO

    I have been working at MasterCard full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Company is well positioned to succeed in the future. Good branding and well known.

    Cons

    Compensation is below other firms in the financial services field. Not a lot of opportunity to move up or get promoted. Most of middle management are fairly old and unambitious who are content doing the minimum amount of work required to keep their 9-5 job. Management's attempt to make the workplace more "fun" and lively" is adding a pool table that almost no one uses. Many of the younger and more creative employees seem to be snatched up by competitors such as Visa.


  3. Helpful (8)

    There is no company that treats its employees worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great brand, good to have on your resume

    Cons

    I have been with this company for years. This company changed from the best place to work at to the worse place within last 10 years, especially withing last 3 years. Facts about working environment: 1. "Clear desk policy" You supposed to lock all of your papers in drawers before you leave. If you leave something on the table that you get warning, after 3 warnings your are fired 2. Health insurance is very expensive with very low coverage and huge deductible that you need to pay before anything will be covered. Company covers only 50% of price vs 70-80% as other companies do. 3. There is no free coffee/tea stations in main building. If you need a drink you had to buy from the stations that sell drinks. 4. Cafeteria is very expensive and you can only use MasterCard to purchase anything, no cash or other cards accepted. Guests or interviewed people who come for the entire day often are unable to eat. 5. Business attire policy. If you want to wear jeans on Fridays, than you have to pay $40 for a month ( 4 -5 Fridays). 6. Company no more has any holiday’s parties, including Christmas because it is expensive. 7. All printers said on double side printing in b/w. Its very annoying to change setting each time toy need to have one side printing. 8. Everybody needs to work in the office regardless of weather conditions. HR send out a letter saying that if you want to stay at work while bad snowfall that you have to take a day off. 9. You cannot buy any expansive office supplies or working tools because everything should be cheap. If you really need something, you should buy it yourself. 10. There is a company gym facilities, you have to pay $25 a month. 11. Lost badge- $25 11. Everybody works on old heavy Dell computers. 12. There are very strict subordination policies in terms of what you can do and cannot depending on your level Recently MC moved all US employees in a different building across the street. Half of the floor is now occupied while another half is under heavy construction. People who sit next to construction should every day smell dust, chemicals and work while hearing drilling, sawing and screwing. People complained about working conditions, health issuers and destructive noise. No HR or higher management tried to resolve the issue. None of the top managers sit next to construction at this moment.

    Advice to Management

    Ask MC President Ajay Banga to sit next to construction area.


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  5. Helpful (11)

    Golden Handcuffs.... Not a Real Technology Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY

    I have been working at MasterCard full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is great and the company is located in Westchester which is a great commute for those within 15-20 minutes of the location. Lot of great people that work at MC.

    Cons

    Leadership is based on ensuring you sit well with the CEO.. if not... you're out. Lots of miserable people. No opportunity for growth especially for minorities... horrible bosses which is encouraged by CEO... Company has invested funds into getting rid of positions or people that don't meet the current "culture". Employees are encouraged to hire talent that are under 30 to drive culture change driven by the CEO. However the catch is that the new talent get frustrated as there is no room to grow. If they feel you get frustrated (young or seasoned talent), they will eliminate your role. Not very innovative and trying hard to hire talent to make them innovative and eliminate those that have been there for a while.


  6. Helpful (5)

    Smoke and Mirrors !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Consultant in Saint Louis, MO
    Current Employee - Managing Consultant in Saint Louis, MO

    I have been working at MasterCard full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great for graduate or intern to have on resume. Great Brand name and recognition. Good salaries, working environment, and colleagues.

    Cons

    The company is trying to make itself into a technology company but this is ridiculous. The top brass run around spinning their story. The top executives are 'real innovators', mainly lawyers, accountants or ex Citibank cronies.....there's a success. That tells you enough! They have fired or laid off so many experienced quality professionals in the US and abroad with the goal of replacing these people with younger cheaper staff. It is very short sited. It is hard to believe they have not been charged with discriminatory practices in the people they fire, mainly female employees and also people 40 and over or close to pension. That's US labor laws! They post many non-existing jobs. I heard from European colleagues that the jobs do not exist and are never filled. The HQ in Belgium is being moved to London and regions but no one will admit this. I heard the plan is 5-10 years. They make jokes that the President, Javier Perez, must be a ghost because no one ever sees him! The company does not embrace anyone who does not tow the line and managers at senior level have complete autonomy to get rid of anyone they do not like for any reason. They are fully protected by the HR police or should we rename them the 'firing squad'. Since the new CEO and his EGO moved in several years ago, all the nice amenities of the company slowly disappeared.

    Advice to Management

    Is there enough room in the building for Mr Banga and his Ego!


  7. Senior business leader, global media

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY

    I have been working at MasterCard full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tech focus, good internal communications, nice workplace, motivating

    Cons

    SIlos across departments, senior level exclusiveness

    Advice to Management

    Share more information across levels


  8. Management direction over the last year is drastically declining the morale and fairness of work given by employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits, location, friendly co-workers and occasional ability to work from home

    Cons

    Senior and Business Leader Management - worse seen Disrespectful to employees Not enough recognition when giving 150% instead blame employees for things even when not in the employees control and continue to expect even more from them No matter how hard you work, not rewarded for it Management does not take ownership of company problems but rather pushes off on to the employees Management treats people like dictatorship with no partnership Once in, give up any further financial growth - raises are next to 0 compared to what the companies earnings.

    Advice to Management

    Need to start taking in to consideration your employees and their value to getting the company their earnings instead of pushing the problems on to them, not rewarding them and not respecting them. After all they are what got the company the earnings to begin with and the employees are following the direction of the management team.



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