MasterCard

  www.mastercard.com
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MasterCard Reviews

Updated August 13, 2014
Updated August 13, 2014
275 Reviews

3.8
275 Reviews
Rating Trends

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MasterCard President and CEO Ajay Banga
Ajay Banga
179 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 39 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 19 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 9 reviews)

  • There is a barrier with middle management - the top is visible and engaged but info stops in the middle (in 9 reviews)

More Highlights

103 Employee Reviews Back to all reviews

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  1.  

    MasterCard is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Consultant  in  Saint Louis, MO
    Current Employee - Consultant in Saint Louis, MO

    Pros

    Most people who work at MasterCard are very technically competent. It is a good place to work in a sense that there are lots of technical professionals who co-operate and contribute to the success of various challenging projects.

    Cons

    System development in MasterCard can be very political. Management can be indifferent to the employee's needs and concerns. Very often, projects are done based on political reasons rather than technical reason. Many times, management gives support to a program only to find out that it does not bear any results. Then projects get cancelled in the middle of implementation.

    Advice to ManagementAdvice

    I think Senior management should pay more attention to their employee. Many times, they seem to have lost touch with what is really important.

    Recommends
    Approves of CEO
  2.  

    For everything else, there may be something other than MasterCard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Analyst  in  Saint Louis, MO
    Current Employee - Product Analyst in Saint Louis, MO

    Pros

    There are many opportunities for personal and career development, for example, there are free online courses in banking, emotional intelligence, leadership skills, etc. The health center has a variety of activities for club members as well as non-club members. The cafe has a wide variety of healty options. Telecommuting has really taken hold this year, so there's more opportunities to balance work and family life. The ability to move up is available if you have good management. Industry information is paid for by the company, so there is no reason for not being in the know.

    Cons

    Too much work and not enough people to do it, which translates into early burnout.

    Advice to ManagementAdvice

    Hard working conscientious workers are hard to come by. Please do not use up your good workers by having them work day in and day out. More resources are needed to assist with the workload.

    Recommends
    Approves of CEO
  3.  

    MasterCard not so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director  in  Purchase, NY
    Current Employee - Director in Purchase, NY

    Pros

    MasterCard has really good benefits and a bonus and profit sharing program that works well. For the most part people are positive, friendly and helpful. The company also focuses quite a bit on professional development of the staff by requiring development courses be a part of each persons performance review process. They also conduct free seminars and invite subject matter experts to speak on common topics of interest such as personal finance. There are opportunities to grow at Mastercard but as with any company you have to make an effort to market your personal brand so that you can be noticed by senior management.

    Cons

    Often there is too much red tape involved in executing good ideas. As a public company the focus is now on the bottom line and less on people.

    Advice to ManagementAdvice

    none

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Compensation is fine...IPO still hurts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Leader  in  Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    Pros

    Depending upon your management - flex time is available
    Compensation package is good

    Cons

    Senior Management doesn;t "share" the benefits of stock options

    Advice to ManagementAdvice

    There are many of us that really do care and devote many hours to MasterCard...compensation is good but still hard feelings about the IPO

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    MasterCard (Waterloo) blatantly engaged in age discrimination.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Leader  in  Brussels (Belgium)
    Current Employee - Business Leader in Brussels (Belgium)

    Pros

    MasterCard has great name and brand recognition. The company has an approximate 40% plus profit margin and supports some social programs.

    Cons

    Although MasterCard prides itself being a very ethical company, MasterCard in Waterloo has blatantly engaged in age discrimination. The senior management in Waterloo is not the most competent.

    Advice to ManagementAdvice

    As the New York times reported in its "40% for me, .014% for you" article, share the stock with the employees.

    Recommends
    Approves of CEO
  7.  

    “Good place to work for”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    Pros

    Strong managent overall, fair pay, good communication of firm's strategies, came through recession very well

    Cons

    Management of individual teams can be poor. More attention is placed on recruiting strong front office staff, appears to be less selective for backoffice staff.

    Advice to ManagementAdvice

    Incorporate 360 feedback for Director and Mananaging Director promotions process to ensure only managers who can direct and manage teams rather than please their own managers, are promoted.

    Recommends
    Approves of CEO
  8.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    Pros

    Good personal/work life balance
    Positive environment

    Cons

    Very competitive with few opportunities for internal promotion

    Advice to ManagementAdvice

    Better communication on overall company strategy

    Recommends
    Approves of CEO
  9.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Program Manager
    Current Employee - Program Manager

    Pros

    Nice offices and nice packages

    Cons

    Suffering from the IPO process

    Advice to ManagementAdvice

    Don't forget your employees - Don't only please the sharholders

    Recommends
    No opinion of CEO
  10.  

    Generally speaking, a good place to work (depends on manager...)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Leader
    Current Employee - Leader

    Pros

    - Matches 6% on 401K (as of 2009)
    - Various products and groups which allow for career development
    - Tuition reimbursement
    - On-site amenities (hair, nail, dry cleaning, cafeteria, etc.)
    - Nice location; easy to get to (right off of 684)
    - Reasonable pay and benefits

    Cons

    - Bad communication from upper management continues to plague the company. Hard to relax when rumors of impending layoffs are constantly swirling.
    - Has some bad managers, but seems to be cleaning house.
    - Unfortunately, getting rid of really good, competent people while cleaning house.

    Advice to ManagementAdvice

    - Be careful in simply meeting financial targets when laying off. You have lost some major assets to the company by targeting a headcount number instead of focusing on the low-performers and more expendable groups.
    - Worry about cutting too close to the bone. Starting to walk a tightrope between efficiency and overextending the staff and burning them out.
    - Customer service, customer service, customer service. Support those maintaining the business, as well as those generating revenue.

    Recommends
    No opinion of CEO
  11.  

    My expectations were wrong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President  in  Purchase, NY
    Former Employee - Vice President in Purchase, NY

    Pros

    When I thought about joining MasterCard, I had reservations. It appeared to be a good place to go if you had decided you wanted to coast along, and do a minimal amount of work. But my interview, and my subsequent job experience proved otherwise.

    MasterCard is full of bright people, who are energetic and know the industry. With rare exception, I was impressed by the people I met, their backgrounds and the competency they brought to the tasks at hand.

    For people who are interested in the payments space, it's a great place to work.

    Cons

    On the other hand, I would say that MasterCard is unnecessarily bureaucratic for an organization of its size. Because of the incentive system and other factors, there's a lot of turf battles, less than needed coordination, and inefficiencies. However, there is a concerted effort (and there has been for many years) to change that.

    The IPO appeared to also change how the business was run--more risk adversion, more of a short term focus, more attention to boosting the daily stock price.

    Advice to ManagementAdvice

    Stop being so risk adverse and allowing HR and Legal to run the business. Create better coordination by revising the incentive structure and individual objectives.

    Recommends
    No opinion of CEO

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