MasterCard

  www.mastercard.com
  www.mastercard.com
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MasterCard Reviews

Updated July 15, 2014
Updated July 15, 2014
281 Reviews
3.8
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
185 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 39 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 19 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 9 reviews)

  • There is a barrier with middle management - the top is visible and engaged but info stops in the middle (in 9 reviews)

More Highlights

69 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    This company is a good company. Their new shared services is a nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounts Payable Temp  in  O'Fallon, MO
    Current Employee - Accounts Payable Temp in O'Fallon, MO

    I have been working at MasterCard full-time

    Pros

    The company pays better than market to their employees. The time off policy is very generous. The O
    Fallon building has many perks for the employee.

    Cons

    The culture and the actual environment are totally different. MasterCard HR tries to promote work/life balance. Putting the employees first. The actuality is long hours, overworked staff, and a hostile work environment. Management is worried about covering themselves and showing up others so they look good with no regard to the result of the dept. or other employees trying to do their best.

    Advice to ManagementAdvice

    Review the business leader and above in the GBSC transaction services and replace with competent leadership.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good workplace for the enterprising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consultant  in  Saint Louis, MO
    Current Employee - Technical Consultant in Saint Louis, MO

    I have been working at MasterCard full-time for more than 8 years

    Pros

    What you learn is only limited by your drive to learn. Flexible schedules are a perk. Benefits are competitive. Strong technology focus on the core network enables value added products to be developed.

    Cons

    Bureaucracy in middle management inhibits productivity. Need to create better alignment to vision communicated by executive leadership. Software Development culture not quite state of the art - no vision in procuring the right tools to do the job.

    Advice to ManagementAdvice

    Hire better talent and create an environment where they succeed. Stop the cover your ass culture.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  Purchase, NY
    Current Employee - Vice President in Purchase, NY

    I have been working at MasterCard full-time for more than 10 years

    Pros

    Company doing well, good benefits, and good work-life balance

    Cons

    Forget getting promoted at this organization.

    Advice to ManagementAdvice

    President should stop being so cocky

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    CEO is visionary and likeable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Dublin, Dublin (Ireland)
    Current Employee - Software Engineer in Dublin, Dublin (Ireland)

    I have been working at MasterCard full-time for more than 3 years

    Pros

    Work life balance
    Great experience
    Passionate employees

    Cons

    No salary negotiations for lateral moves
    Salary increments are between 1 and 4%
    No career progression
    Poor management training and support for new management. Managers lack leadership skills, managers lack the balls to fight for what is right.

    Advice to ManagementAdvice

    The company would lose ambitious (tomorrow leaders) if they do not harness and promote employees.
    Meeting or surpassing expectations should be rewarded financially and with the opportunity of promotions.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    best place in st louis to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Saint Louis, MO
    Current Employee - Senior Consultant in Saint Louis, MO

    I have been working at MasterCard full-time for more than 5 years

    Pros

    Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy".

    Cons

    very consensus driven, not driven to take risks, HR no help. hope you get a good boss!

    Advice to ManagementAdvice

    Encourage turnover / new experiences to improve the energy levels; look at the leadership and see if they fit the mould for tomorrow or just a reflection of the past; take some risks to refresh the talent to show you are changing the old banking culture.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    MasterCard is on the move with new technology, innovation and thought leadership!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader  in  Saint Louis, MO
    Current Employee - Business Leader in Saint Louis, MO

    I have been working at MasterCard full-time for more than 10 years

    Pros

    The life-work balance is wonderful. Everyone pulls together to make things happen and we all take personal pride in quality work. Quality work is usually compenstated for in multiple ways. Truly a global company.

    Cons

    Upper level management changes too frequently, causing confusion and lack of consistency. Probably like most companies there are some bad seeds in the group that talk out of both sides of their mouth, play favorites and are in it for themselves. NY employees are not flexible in the culturaly differences. Too many opinions and performance reviews based on hear say.

    Advice to ManagementAdvice

    Consider spending a little more money on simple technology enhancements that support day to day operations, in the long run employees will be more effecient (saving money) and customers will be happier.

    Employees still feel that they have no place to go in fear of retaliation. HR recently sat on a phone call un-announced for an hour; very sneaky. I have no trust in the process or the department.

    Consider implementing a process for escalating business decisions that are "stuck in the mud" with their existing management.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Financially well-run; Needs to accelerate time to market for product innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time

    Pros

    I like the fact that the company is addressing key competitive factors and working hard to overcome the legacy and mentality of an association. The consumer-centered focus is also important in order to clearly differentiate our product benefits/innovation/value proposition

    Cons

    -Managers lack the skills and leadership to motivate people; yet are rewarded in a vacuum

    -New managers who have been hired with "badge" value are ineffective when it comes down to translating their experience to MC business

    -Not a ton of opportunity to get promoted due to heavy matrix

    Advice to ManagementAdvice

    See above

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Relaxed culture, not many opportunities for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time

    Pros

    decent work life balance
    possibility to work from home
    friendly people

    Cons

    no coaching
    "old" company
    no upward mobility
    bonuses are a joke

    Advice to ManagementAdvice

    fire half the people and establish a real performance driven culture with clear performance goals and significant bonuses

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    MasterCard Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MasterCard Intern  in  Purchase, NY
    Former Employee - MasterCard Intern in Purchase, NY

    I worked at MasterCard full-time for less than a year

    Pros

    Everyone in the company is extremely accessible, pay is great, wonderful work-life balance, and the program is very structured program. A great company to gain experience and meet new people. HR generally does a really great job at placing interns with teams.

    Cons

    It is very difficult for interns to receive a return offer just because MasterCard is very particular on who they bring back. Probabilities of getting return offers from big name tech or consulting companies is much higher than getting a return offer from MasterCard. ]

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Too successful in the present to set itself for future success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Leader  in  Purchase, NY
    Current Employee - Product Leader in Purchase, NY

    I have been working at MasterCard full-time for more than a year

    Pros

    Great CEO
    Extremely profitable
    Decent Brand

    Cons

    Too successful in the present to set itself for future success
    Absolutely abysmal technical leadership
    Unable to translate CEO's vision into actionable strategy

    Advice to ManagementAdvice

    Hire more better technical leaders
    Accelerate college and MBA hiring programs
    Move back into the city

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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