MasterCard Reviews

Updated August 3, 2015
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109 Employee Reviews

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  1. OK.. growth paths are not based on skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Saint Louis, MO
    Former Employee - Senior Software Engineer in Saint Louis, MO

    I worked at MasterCard full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    great technology, fast pace and some great leaders.

    Cons

    while some great ppl are in leadership or moved forward recently some are big surprise.


  2. Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people are very nice, and there is not a lot of back stabbing or competition. The pay is good, and the bonuses are fairly consistent. The business model is built on solid footing. The company is a strong, stable performer and not likely to go anywhere. The suburban location is convenient if you're not in the city, and the company bends over backwards to make the reverse commute easy. There are even buses that go to and from the two nearest train stations in the morning and evening. Ajay (CEO) has made some good improvements to the culture, but change is slow and unsteady.

    Cons

    The company still has a problem doing anything without a "consensus." The company claims to be "results oriented," but performance reviews still focus on process. (How you do things, not whether you get things done). In the law department, HR puts every lawyer in the same bucket (commercial, litigators, IP) and that means some lawyers are over paid and others are under paid. It's great if you're on one end, miserable on the other. Promotions are a mystery. People who are universally seen (by their peers) as manipulative or lightweight usually get promoted. Many with a long list of accomplishments and the respect of their peers are stuck at entry-level for years. The mystery around promotions and not discriminating between types of lawyers chases a lot of the high performing talent away. Communication is broken. What we do hear is usually gibberish. We won't hear of a promotion, a lateral move or a departure until weeks later if ever. The usual reason, "management didn't want people to get jealous or nervous" makes everyone think management is ashamed of what they did or they are hiding something.

    Advice to Management

    Treat your employees like adults and get rid of anyone who can't be treated like an adult. We understand belt-tightening is necessary, but it should be equal. It's harder to grin and bear it when you are starving for resources but some groups are always adding more. If you don't get rid of under performers, especially at the top, the people who can produce will leave on their own.


  3. Helpful (2)

    fired up about changing culture. dinosaurs slowing down progress.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at MasterCard full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    innovation creates an environment of continuous learning

    Cons

    it's time for a changing of the guard - too many SBLs and Group Heads have been around for way too long. The Stl office is in need of a fresh, new, faster, less bureaucratic approach to innovation. On board super sharp contractors, and then allow them to leave after imparting valuable knowledge and experience after 3yrs, instead of converting to an employee. Promotion process is not transparent. Promotions seem to depend on who you know, and who they know, instead of quality of work.

    Advice to Management

    If aspire to cultivate an innovative culture the dinosaurs in management need to step aside.


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  5. Helpful (2)

    Expected to work an enormous amount

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader in Purchase, NY
    Current Employee - Leader in Purchase, NY

    I have been working at MasterCard full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great business model, can't help but make money.

    Cons

    You're expected to work like an animal and raises are 1 or 2 percent.


  6. Helpful (3)

    Senior Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at MasterCard full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good way to get industry wide experience and access to new technology People are smart and great to work with

    Cons

    Terrible senior level management - out for themselves in Purchase. It's about the bloated stock price. Management infrastructure is very weak, no training and development for managers, there are many bad people managers You are generally stuck on an account if its a difficult one. There is very little opportunity to move.


  7. Learned a lot but HR is horrible

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Miami, FL
    Former Employee - Account Executive in Miami, FL

    I worked at MasterCard full-time (More than 5 years)

    Approves of CEO
    Approves of CEO

    Pros

    Great people, learned a lot

    Cons

    HR and career advancement is horrible


  8. Great salary, confusing structure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY

    I have been working at MasterCard full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits, commute, smart people. Company tries to create an innovation culture but it is a struggle. Very relationship based, which can be a pro for some people.

    Cons

    Everyone is in charge to the point that no one is. Long tenured employees make change extremely difficult. Structure hinders progress, consensus culture. Complete lack of process consistency in all areas. New leaders come in and we are always starting all over again.

    Advice to Management

    Fix the the structure and create talent pool depth.


  9. Middle of the Road Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard (More than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Co-workers make this a great place to work.

    Cons

    Corporate continues to load on more work and not examine the workload. Burnout potential.

    Advice to Management

    Observe the stress level of your employees, and don't sacrifice quality for quantity.


  10. Helpful (3)

    Techie in MC Tech HQ

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Saint Louis, MO
    Current Employee - Senior Software Engineer in Saint Louis, MO

    I have been working at MasterCard full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Friendly people, conveniently located, opportunity for international business exposure

    Cons

    Not a technology company and most of the management does not get technology.

    Advice to Management

    Need to cut the bureaucratic flab


  11. Helpful (1)

    Traditional organization with typical politics

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard

    Pros

    Usually very good compensation. Many areas of specialization and ability to focus either domestically or globally

    Cons

    Old boy network is really alive and well, with a higher priority on personal relationships and networking than on actual competence or results



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