MasterCard

  www.mastercard.com
  www.mastercard.com

MasterCard Reviews

Updated November 4, 2014
Updated November 4, 2014
310 Reviews
3.7
310 Reviews
Rating Trends

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Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
211 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 10 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

74 Employee Reviews Back to all reviews

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  1.  

    Good Company in Confused State

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY

    I worked at MasterCard

    Pros

    Very well positioned company to take advantage of existing as well as future trends in payment industry. Multiple connections and alliances among banks, processors and corporate partners enable MasterCard to be viewed as an attractive partner for electronic commerce and payments. Potential is high, execution is a challenge.

    Cons

    Very slow to enable advancements to take advantage of market conditions in a timely manner. Many self-driven innovations fall short of market needs. Current management changes and personnel displacements have created large gaps in expertise and "brain drain" syndrome. They appear destined to repeat past failures due to lack of experience among market-facing staff. Potential is offset by inability to execute.

    Advice to ManagementAdvice

    Create innovative products that can actually be used and earn profits. Do better market research. Mobile MoneySend, PayPass, InControl and others "sound good" but are not serving the needs of those who would use and pay for them as services.

    No opinion of CEO
  2.  

    A Changing Company, with Great Prospects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in White Plains, NY
    Former Employee - Anonymous Employee in White Plains, NY

    I worked at MasterCard

    Pros

    -Dynamic new CEO with very good ideas and style
    -Strong balance sheet and core products
    -Strong brand
    -Changing payments landscape is making work much more interesting and challenging
    -Potential to be a really great place to work

    Cons

    -There is a very strong existing culture that limits internal communication, questions, and risk taking
    -New CEO is trying to change culture. This leads to 1) uncertainty in may parts of the organization and 2) Challenging internal politics
    -Risk that new CEO may not be successful

    Advice to ManagementAdvice

    Set up means to hear what all levels of the company are thinking and convince employees they are not risking career success by speaking out.

    Approves of CEO
  3. 1 person found this helpful  

    Good benefits, but weak HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY

    I worked at MasterCard

    Pros

    There are good benefits provided by the company, There is a strong global network and some insightful research. Plenty of opportunities to work across multiple business units.

    Cons

    Poor communication from HR. Beware of the meeting culture. People host meetings when they could just communicate needs through email or over the phone.

    Advice to ManagementAdvice

    Offer more open communication and reduce redundancy.

    No opinion of CEO
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  5.  

    MasterCard is a tough place to work and get ahead!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director in Purchase, NY
    Former Employee - Director in Purchase, NY

    I worked at MasterCard

    Pros

    MasterCard offers a good place to balance work and home life. If you like to work 9-5 with very little stress, this the company to work for.

    Cons

    MasterCard likes to clean house every quarter and never announces it in the media. They do not like to re-hire former employees. Access to major highways is a bonus.

    Advice to ManagementAdvice

    Senior Management shoud spend more time intercating with employees. Bring in new managers that have not worked in the old "payments assocation" business model.

    Approves of CEO
  6.  

    Historically has paid well with profit sharing. Can be a frustrating place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard

    Pros

    MasterCard does pay well in comparison to other companies and there are a great number of bright people.

    Cons

    MasterCard has become way too risk averse. they won't fire people who should be let go, they take forever to make a decision and move forward with initiatives and there are too many cross functional work streams that aren't truly empowered to get anything done.

    Advice to ManagementAdvice

    Upper management should do a better job of knowing who's who within the company. who is well respected, who is a "go to" on each team etc. Too many people are concerned with managing up only.

  7.  

    Out with the old

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY

    I have been working at MasterCard

    Pros

    Truly global company with many opportunities to work with and in other countries. Good pay for the job.

    Cons

    Executive Management are essentially people who grew up in the old association and therefore have no idea how to be leaders in a "real" company. And no context to know what they don't know

    Advice to ManagementAdvice

    The unbelievable luck we've had to be in an industry growing 20% for years is just that...luck. Now that this growth is slowing, we need bold change to continue to grow. Be bold in picking new businesses to enter, and getting rid of senior management who can't see this.

    Disapproves of CEO
  8. 1 person found this helpful  

    Was OK. Company shredding their talent...IPO killed culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard

    Pros

    Benefits excellent. Lots of interesting things going on at company. Global nature lets you meet really cool people. Great travel policy (was I believe). Highly profitable.

    Cons

    Territorial for stupid not valid Company slashing staff without weeding out imcompetence. Pure 9-5 culture for most;...some work all the time. Very political. Used to be a great place to work. Really has also screwed up business by putting incompetents in charge. Still stuck in consumer credit when that is a dormant business. Culture scared of Visa, again.

    Advice to ManagementAdvice

    I would suggest that they find a way to treat employees who perform like assets. Stop all the entertainment expense. Build great products not just great ads.

    Doesn't Recommend
    Disapproves of CEO
  9. 4 people found this helpful  

    Much Promise Much Work to Do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY

    I have been working at MasterCard

    Pros

    Market position and industry outlook is great. Overall compensation package is designed to encourage long-term commitment. Brand is phenomenal around the globe. Upside market opportunity in the payments space is enviable. Company's financial strength and scalability is admirable.

    Cons

    MasterCard hires for job experience in industry, specifically banking. So you have alot of people who come to the table with fairly large egos and limited creativity. Large level of political drama to deal with. The company moves very slow - not responsive to clients, missed deadlines are common practice, 9:30 to 5:00 sharp are standard hours so if you're an eager eddie you'll be disappointed. Basic management discipline is missing. You will also be frustrated by the highest level of bureaucracy covering the company's use of data and information. It is an obsession that prevents us from getting things done and having an impact with clients.

    Advice to ManagementAdvice

    Drive out costs now when we can do it with deliberate focus; if we wait it will only be painful later.

    Hire for intelligence, integrity and motivation, we have enough people who worked in industry for 10 years, we need some more young people with a sharp mind and fire in their belly.

    Formalize the career development model, encourage telecommuting and clarify roles and responsibilities.

    Finally, whoever is designing and implementing the leadership development program is failing and it is such an important factor. You need to mobilize the entire top 4 layers to learn and apply strong leadership skills.

    And you also need to stop hiring jerks - hire emotionally aware, competent and intelligent people to start displacing the lousy people managers you have at the mid to upper levels.

    Approves of CEO
  10.  

    The company is headed in the right direction but some of the leaders and HR practices are appalling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Managing Consultant
    Former Employee - Senior Managing Consultant

    I worked at MasterCard full-time (more than an year)

    Pros

    Relatively good compensation compared to local market
    Nice working atmosphere
    Relatively generous benefits

    Cons

    Country managers rule as medieval kings in their countries
    At MasterCard Advisors there are mostly senior consultants and no juniors to perform the non-value added part of job
    Very fluctuating quality of consultants

    Advice to ManagementAdvice

    Try to overhaul MasterCard Advisors and make it more siimilar to top-tier consulting companies such as McKinsey, BCG, etc.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Challenging but positive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Leader in Singapore (Singapore)
    Former Employee - Senior Business Leader in Singapore (Singapore)

    I worked at MasterCard full-time (more than 3 years)

    Pros

    Profitable. Good salary. Interesting mix of Financial Services Sector and Technology Sector issues. Growing business / sector.

    Cons

    Too many pre-IPO legacy issues which permeate the company's DNA. Brand suffers against Visa's dominant position (a similar comparison is Pepsi versus Coke's dominance). Payments is a very 'quirky' sector which retains a seemingly large proportion of quirky behaviours / styles. Very US-centric management.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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