MasterCard

  www.mastercard.com
  www.mastercard.com
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MasterCard Reviews

Updated September 10, 2014
Updated September 10, 2014
284 Reviews
3.8
284 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
188 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 41 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 20 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 9 reviews)

  • There is a barrier with middle management - the top is visible and engaged but info stops in the middle (in 9 reviews)

More Highlights

105 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Value Added Services - Sr. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  O Fallon, MO
    Current Employee - Anonymous Employee in O Fallon, MO

    I have been working at MasterCard full-time for more than 5 years

    Pros

    -CEO brings in a new and energizing perspective
    -CEO also pushes for diversity, change, and innovation
    -Company is going through a culture change inviting new ideas, perspectives, innovations, millennial employees
    -Educational assistance for undergrad and grad school is great
    -Stock prices continue to prosper in reflection of the embraced changes (cultural, technological, innovations)

    Cons

    -Many old school employees (those before IPO) are resistant to change
    -Many prefer the status quo
    -Bureaucracy is a problem causing delays in time to market initiatives and embracing new process improvement ideas
    -Politics at times play major deterrents impacting project and human resource advancements
    -Employees feel overbooked with tasks and this is considered 'the MasterCard way' . This causes burnouts and employees seek other positions

    Advice to ManagementAdvice

    -Be cognizant of your teammates and don't treat them as only a 'human resources'
    -Really help employees grow in their career, so don't hold them back
    -When employees are overbooked with tasks and can't always meet the outpacing demands, don't say 'it's a time management issue'
    -Give hard working internal employees opportunities to grow and not just fill positions with external people.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Use to have Good Pay for an IT company in St Louis Area

    Current Employee - Technical Consultant  in  O'Fallon, MO
    Current Employee - Technical Consultant in O'Fallon, MO

    I have been working at MasterCard full-time for less than a year

    Pros

    Over compensation, 401k, healthcare, vacations, and opportunities to move around with in a company

    Cons

    lots of push to meet the deadline, inflexible hours when I worked there. I've hear it had changed.

  3. 1 person found this helpful  

    Band B

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY

    I worked at MasterCard full-time for more than 10 years

    Pros

    Small enough to know how you really impact the bottom line.

    Cons

    Relationships matter more than performance.

    Advice to ManagementAdvice

    Listen to feedback instead of just managing it.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Really great culture and people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern  in  Purchase, NY
    Former Employee - Summer Intern in Purchase, NY

    I worked at MasterCard as an intern for less than a year

    Pros

    - Culture
    - Get to meet a lot of people
    - Flexibility

    Cons

    Some disorganization and inefficiency but overall, great company to work for!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Strong Brand/Management but Limited Career Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader  in  Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time for more than 5 years

    Pros

    Great work envinroment. Small company feel with motivated individuals. Superb executive leadership.

    Cons

    Dependence on issuers makes it hard for the company to drive quick change/be innovative.

  7.  

    Excellent organization to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leader  in  New York, NY
    Former Employee - Leader in New York, NY

    I worked at MasterCard full-time for more than 5 years

    Pros

    Company Image
    Generous benefits
    Compact organization
    Profitable business model
    Sensitive to work life balance

    Cons

    Slow decisions
    Lack of dynamism
    Technology and Business acting as Silos

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Professional network of global employees in financial services industry with excellent differentiated value proposition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY

    I worked at MasterCard full-time for more than a year

    Pros

    Collaborative people and desire to work together towards problem solving and process improvements.

    Cons

    Budget cuts due to financial industry downturn in 2008

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Good place to work if you have a supportive manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Leader  in  Purchase, NY
    Former Employee - Business Leader in Purchase, NY

    I worked at MasterCard full-time for more than 5 years

    Pros

    Excellent compensation. Good work/life balance. Chance towork on cutting edge projects in financial services industry on right teams.

    Cons

    People skills of most managers is lacking. Movement to senior ranks is near impossible for insider. You can make a long career for yourself by hiding in the weeds and not being a leader on a project. Many peope in ride coattails of a few very talented high performers.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    A Successful Company Intent on Changing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY

    I have been working at MasterCard full-time

    Pros

    Great People - wide variety of backgrounds and experiences, very approachable
    Work/Life Balance - Plenty of paid time off, ability to take community service days
    Company is Small - Greater responsibilities up front, wide scope
    Industry Impact - MasterCard doesn't just work in an industry; it is part of a few that control it. The industry is constantly changing, though, so constant learning is available.
    Variety of Work - Not just within a role, there are a very wide variety of roles in the company, allowing employees to transfer laterally.
    Campus - Purchase is a beautiful area, and the HQ campus is no exception.
    Reputation and Brand - Working for a globally renowned brand? Priceless.

    Cons

    Culture is Still Changing - Some people still act in silos, sometimes making work redundant or difficult. Still, have pool table, ping pong table, etc.
    Company is Small - Sometimes there is lack of clear responsibility division.
    Slow to Action - For a such a relatively small company, MasterCard seems to be slow to adapt to the changing payments landscaping.

    Advice to ManagementAdvice

    Ajay's passion, vision, and rallying call isn't translated down the ranks very well. We are confronted with the idea that there we are in a "war on cash," but the value of that isn't described. It affects internal productivity, retention, and recruiting. If we really want to have the persona, work, and status of one of the top payments technology payments companies in the world (which we are) then management MUST make that clear in words and action.

    HR must establish a clear career path for younger employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great resume-builder but has ways to go to become what it CAN be -- the Intel of payments!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Leader  in  Purchase, NY
    Former Employee - Business Leader in Purchase, NY

    I worked at MasterCard full-time for more than 8 years

    Pros

    - Almost bulletproof, revenue-generating business model
    - Strong brand built from the strength of its distribution, products, and the "Priceless" campaign
    - Global company
    - Seasoned, competent executive management
    - A lot more entrepreneurial than it gets credit for
    - Work-life balance
    - Cool office for a Fortune 500 company
    - Getting better at horizontal structure

    Cons

    - Its business model, which is an open loop, makes it difficult to move fast since its dependent on issuers and merchants
    - Hasn't yet earned credit for being a "technology" company within financial services
    - Silos galore: functionally and geographically
    - Executive management needs to narrow down its priorities since there are too many
    - Although only just over 7,000 employees globally, it operates like a 700,000-person organization at times
    - Some departments are becoming more intense -- lessening the work-life balance -- because of questionable strategic decisions
    - Can't expect morale to increase just because of adding a pool and ping-pong table (they are nice additions) -- needs to be truly authentic
    - High performers in middle management can be "stuck" because of the top-heavy organizational structure, coupled the company's above average retention rates

    Advice to ManagementAdvice

    The executive management leads who report to the CEO need to:
    - Stick to their decisions;
    - Prioritize their strategic imperatives per business unit and region.

    They should take a page from the CEO who is very clear and sticks to his priorities and decisions. One comment on the CEO is he likes to be right and goes off gut feel at times. But overall, he's taking MasterCard in the right direction for the most part.

    Recommends
    Positive Outlook
    Approves of CEO

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