MasterCard

www.mastercard.com

86 Employee Reviews Back to all Reviews

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  1.  

    Middle of the Road Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard (more than 5 years)

    Pros

    Co-workers make this a great place to work.

    Cons

    Corporate continues to load on more work and not examine the workload. Burnout potential.

    Advice to ManagementAdvice

    Observe the stress level of your employees, and don't sacrifice quality for quantity.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great salary, confusing structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    Benefits, commute, smart people. Company tries to create an innovation culture but it is a struggle. Very relationship based, which can be a pro for some people.

    Cons

    Everyone is in charge to the point that no one is. Long tenured employees make change extremely difficult. Structure hinders progress, consensus culture. Complete lack of process consistency in all areas. New leaders come in and we are always starting all over again.

    Advice to ManagementAdvice

    Fix the the structure and create talent pool depth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Senior Engineer, Software Engineering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Engineer, Software Engineering in Dublin, Dublin (Ireland)
    Former Employee - Senior Engineer, Software Engineering in Dublin, Dublin (Ireland)

    I worked at MasterCard full-time (more than 3 years)

    Pros

    - New Office, well fitted out
    - Travel for work, generally high standard of hotels and travel arrangements
    - Some really talented individuals in the organisation
    - Great Social aspect in office
    - Labs are doing a lot of good but very silo'ed, minor improvements

    Cons

    - Expectation of working long hours
    - Lack of organisation from the top down
    - Open plan office, call center feel about it
    - Not really a technology company
    - Lack of visible career progression
    - Overloaded with processes and middle management

    Advice to ManagementAdvice

    - Focus on what really matters, retaining top talent
    - Focus on developing new technology
    - Don't fear change

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Learned a lot but HR is horrible

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Miami, FL
    Former Employee - Account Executive in Miami, FL

    I worked at MasterCard full-time (more than 5 years)

    Pros

    Great people, learned a lot

    Cons

    HR and career advancement is horrible

    Approves of CEO
  6. 3 people found this helpful  

    Senior Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at MasterCard full-time (more than 5 years)

    Pros

    Good way to get industry wide experience and access to new technology
    People are smart and great to work with

    Cons

    Terrible senior level management - out for themselves in Purchase. It's about the bloated stock price.
    Management infrastructure is very weak, no training and development for managers, there are many bad people managers
    You are generally stuck on an account if its a difficult one. There is very little opportunity to move.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Exciting industry but poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Managing Consultant
    Former Employee - Senior Managing Consultant

    I worked at MasterCard full-time (more than a year)

    Pros

    - Compensation and benefits
    - Exciting industry to be in
    - Brand awareness
    - Very good staff in MA Advisors

    Cons

    - Poor senior leadership
    - Lot of resistance to change
    - Old timers do a lot of politics
    - For a public compny, it is - unfortunately - very messy. Getting things done can be very frustrating
    - CUlture of "we have been doing this way ini the last 10 years, no need to change"

    Advice to ManagementAdvice

    Retire and let new leaders in.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    Good people, bad management- InControl Dublin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Dublin, Dublin (Ireland)
    Former Employee - Software Engineer in Dublin, Dublin (Ireland)

    I worked at MasterCard full-time (less than a year)

    Pros

    -Good people
    -Smart people
    -Sport and Social
    -The Offices are very nice

    Cons

    -Management
    -not open mind
    -Human resource not competent

    Advice to ManagementAdvice

    Remove not necessary people

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Expected to work an enormous amount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leader in Purchase, NY
    Current Employee - Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 10 years)

    Pros

    Great business model, can't help but make money.

    Cons

    You're expected to work like an animal and raises are 1 or 2 percent.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    fired up about changing culture. dinosaurs slowing down progress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at MasterCard full-time (more than 10 years)

    Pros

    innovation creates an environment of continuous learning

    Cons

    it's time for a changing of the guard - too many SBLs and Group Heads have been around for way too long.
    The Stl office is in need of a fresh, new, faster, less bureaucratic approach to innovation.
    On board super sharp contractors, and then allow them to leave after imparting valuable knowledge and experience after 3yrs, instead of converting to an employee.
    Promotion process is not transparent. Promotions seem to depend on who you know, and who they know, instead of quality of work.

    Advice to ManagementAdvice

    If aspire to cultivate an innovative culture the dinosaurs in management need to step aside.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    The people are very nice, and there is not a lot of back stabbing or competition.

    The pay is good, and the bonuses are fairly consistent. The business model is built on solid footing. The company is a strong, stable performer and not likely to go anywhere.

    The suburban location is convenient if you're not in the city, and the company bends over backwards to make the reverse commute easy. There are even buses that go to and from the two nearest train stations in the morning and evening.

    Ajay (CEO) has made some good improvements to the culture, but change is slow and unsteady.

    Cons

    The company still has a problem doing anything without a "consensus." The company claims to be "results oriented," but performance reviews still focus on process. (How you do things, not whether you get things done).

    In the law department, HR puts every lawyer in the same bucket (commercial, litigators, IP) and that means some lawyers are over paid and others are under paid. It's great if you're on one end, miserable on the other.

    Promotions are a mystery. People who are universally seen (by their peers) as manipulative or lightweight usually get promoted. Many with a long list of accomplishments and the respect of their peers are stuck at entry-level for years.

    The mystery around promotions and not discriminating between types of lawyers chases a lot of the high performing talent away.

    Communication is broken. What we do hear is usually gibberish. We won't hear of a promotion, a lateral move or a departure until weeks later if ever. The usual reason, "management didn't want people to get jealous or nervous" makes everyone think management is ashamed of what they did or they are hiding something.

    Advice to ManagementAdvice

    Treat your employees like adults and get rid of anyone who can't be treated like an adult.

    We understand belt-tightening is necessary, but it should be equal. It's harder to grin and bear it when you are starving for resources but some groups are always adding more.

    If you don't get rid of under performers, especially at the top, the people who can produce will leave on their own.

    Recommends
    Neutral Outlook
    Approves of CEO

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