MasterCard

  www.mastercard.com
  www.mastercard.com

MasterCard Reviews

Updated December 16, 2014
Updated December 16, 2014
319 Reviews
3.7
319 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
216 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 12 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

77 Employee Reviews Back to all reviews

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  1.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    The people are very nice, and there is not a lot of back stabbing or competition.

    The pay is good, and the bonuses are fairly consistent. The business model is built on solid footing. The company is a strong, stable performer and not likely to go anywhere.

    The suburban location is convenient if you're not in the city, and the company bends over backwards to make the reverse commute easy. There are even buses that go to and from the two nearest train stations in the morning and evening.

    Ajay (CEO) has made some good improvements to the culture, but change is slow and unsteady.

    Cons

    The company still has a problem doing anything without a "consensus." The company claims to be "results oriented," but performance reviews still focus on process. (How you do things, not whether you get things done).

    In the law department, HR puts every lawyer in the same bucket (commercial, litigators, IP) and that means some lawyers are over paid and others are under paid. It's great if you're on one end, miserable on the other.

    Promotions are a mystery. People who are universally seen (by their peers) as manipulative or lightweight usually get promoted. Many with a long list of accomplishments and the respect of their peers are stuck at entry-level for years.

    The mystery around promotions and not discriminating between types of lawyers chases a lot of the high performing talent away.

    Communication is broken. What we do hear is usually gibberish. We won't hear of a promotion, a lateral move or a departure until weeks later if ever. The usual reason, "management didn't want people to get jealous or nervous" makes everyone think management is ashamed of what they did or they are hiding something.

    Advice to ManagementAdvice

    Treat your employees like adults and get rid of anyone who can't be treated like an adult.

    We understand belt-tightening is necessary, but it should be equal. It's harder to grin and bear it when you are starving for resources but some groups are always adding more.

    If you don't get rid of under performers, especially at the top, the people who can produce will leave on their own.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    OK.. growth paths are not based on skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Saint Louis, MO
    Former Employee - Senior Software Engineer in Saint Louis, MO

    I worked at MasterCard full-time (more than 3 years)

    Pros

    great technology, fast pace and some great leaders.

    Cons

    while some great ppl are in leadership or moved forward recently some are big surprise.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Good First Start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC Technician in Kansas City, MO
    Former Employee - NOC Technician in Kansas City, MO

    I worked at MasterCard as a contractor (less than an year)

    Pros

    Decent Pay
    Close to Home
    Gave me a start in IT

    Cons

    Management didn't know about Job duties.
    Work Environment was Dark and old.
    I call it the place where IT workers go to die
    Very old workplace and median age is quite a bit older.

    Advice to ManagementAdvice

    Update you work environment
    Need a training program. Not Tribal knowledge only.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Great business model, Good for your resume, Adequate compensation, Poor mobility options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    - Unless there is a new player in the industry (possible but there are sizable barriers to entry), they will do well for at least the near future which reflects in the bonus
    - Good work-life balance
    - Great brand, looks good on a resume

    Cons

    - You may have opportunities to more laterally to which there is no real benefit, but don't expect upward opportunities
    - Most hires for new positions are external

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    You will learn a lot, work hard be well paid but have one hell of a time climbing the ladder.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    Pay, bonus, exposure to banking and retail sectors, broad experience that should open doors for you elsewhere

    Cons

    Company hires outside more than in and promotions are rare. Doing a great job and being recognized for it does not equate to upward mobility.

    Advice to ManagementAdvice

    De-matrix and stir the pot up top.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Overall positive experience for an intern.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Intern in Purchase, NY
    Former Employee - Finance Intern in Purchase, NY

    I worked at MasterCard as an intern (less than an year)

    Pros

    The employees are nice and approachable. Open door policy. Organizational culture emphasizes respect for one another and teamwork. Work not too difficult but not too easy either. Good balance between work and life.

    Cons

    Not much room for growth. Work may become repetitive after a certain period of time. Workplace politics exists. Communication between departments can be improved.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Senior Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Purchase, NY
    Current Employee - Senior Consultant in Purchase, NY

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    Good life balance
    telleworking
    bonuses
    Solid company.
    If you are not very good and your job odds are you can keep it and stay for 20 years.

    Cons

    Office politics
    no career path.
    awful middle and upper management
    People that are hired in simple because they know someone who works there and gets them in.

    Advice to ManagementAdvice

    Wake up and get ride of the awful "tenured" managers who provide no value.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    GOOD COMPANY POOR EXECUTION

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support
    Former Employee - Technical Support

    I worked at MasterCard full-time (more than 3 years)

    Pros

    Good pay
    Good Advancement
    Good Benefits

    Cons

    Poor on handling Conflict
    HR is ineffective

    Advice to ManagementAdvice

    Stop the good ol boy system

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Fair enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    Good opportunities are available, but structure is ever changing and does not take into account of employees strengths for reorganization

    Cons

    Pay as a consultant is not near the industry average in my opinion. Ability for individual contributors to be heard is some what shunned.

    Advice to ManagementAdvice

    Invest in knowledge management and process improvement. There is too much of a dependency with human capital. If an employee leaves, there is a huge gap.

    No opinion of CEO
  11. 1 person found this helpful  

    A good expeience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Intern in Purchase, NY
    Former Employee - Intern in Purchase, NY

    I worked at MasterCard

    Pros

    A fun culture, good compensation and benefits, can learn a lot

    Cons

    Hard to get promoted and noticed

    Approves of CEO

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