MasterCard

  www.mastercard.com
  www.mastercard.com

MasterCard Reviews

Updated December 21, 2014
Updated December 21, 2014
319 Reviews
3.7
319 Reviews
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MasterCard President and CEO Ajay Banga
Ajay Banga
216 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 12 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

123 Employee Reviews Back to all reviews

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  1.  

    Professional network of global employees in financial services industry with excellent differentiated value proposition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY

    I worked at MasterCard full-time (more than an year)

    Pros

    Collaborative people and desire to work together towards problem solving and process improvements.

    Cons

    Budget cuts due to financial industry downturn in 2008

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Good place to work if you have a supportive manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY

    I worked at MasterCard full-time (more than 5 years)

    Pros

    Excellent compensation. Good work/life balance. Chance towork on cutting edge projects in financial services industry on right teams.

    Cons

    People skills of most managers is lacking. Movement to senior ranks is near impossible for insider. You can make a long career for yourself by hiding in the weeds and not being a leader on a project. Many peope in ride coattails of a few very talented high performers.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    A Successful Company Intent on Changing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY

    I have been working at MasterCard full-time

    Pros

    Great People - wide variety of backgrounds and experiences, very approachable
    Work/Life Balance - Plenty of paid time off, ability to take community service days
    Company is Small - Greater responsibilities up front, wide scope
    Industry Impact - MasterCard doesn't just work in an industry; it is part of a few that control it. The industry is constantly changing, though, so constant learning is available.
    Variety of Work - Not just within a role, there are a very wide variety of roles in the company, allowing employees to transfer laterally.
    Campus - Purchase is a beautiful area, and the HQ campus is no exception.
    Reputation and Brand - Working for a globally renowned brand? Priceless.

    Cons

    Culture is Still Changing - Some people still act in silos, sometimes making work redundant or difficult. Still, have pool table, ping pong table, etc.
    Company is Small - Sometimes there is lack of clear responsibility division.
    Slow to Action - For a such a relatively small company, MasterCard seems to be slow to adapt to the changing payments landscaping.

    Advice to ManagementAdvice

    Ajay's passion, vision, and rallying call isn't translated down the ranks very well. We are confronted with the idea that there we are in a "war on cash," but the value of that isn't described. It affects internal productivity, retention, and recruiting. If we really want to have the persona, work, and status of one of the top payments technology payments companies in the world (which we are) then management MUST make that clear in words and action.

    HR must establish a clear career path for younger employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great resume-builder but has ways to go to become what it CAN be -- the Intel of payments!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY

    I worked at MasterCard full-time (more than 8 years)

    Pros

    - Almost bulletproof, revenue-generating business model
    - Strong brand built from the strength of its distribution, products, and the "Priceless" campaign
    - Global company
    - Seasoned, competent executive management
    - A lot more entrepreneurial than it gets credit for
    - Work-life balance
    - Cool office for a Fortune 500 company
    - Getting better at horizontal structure

    Cons

    - Its business model, which is an open loop, makes it difficult to move fast since its dependent on issuers and merchants
    - Hasn't yet earned credit for being a "technology" company within financial services
    - Silos galore: functionally and geographically
    - Executive management needs to narrow down its priorities since there are too many
    - Although only just over 7,000 employees globally, it operates like a 700,000-person organization at times
    - Some departments are becoming more intense -- lessening the work-life balance -- because of questionable strategic decisions
    - Can't expect morale to increase just because of adding a pool and ping-pong table (they are nice additions) -- needs to be truly authentic
    - High performers in middle management can be "stuck" because of the top-heavy organizational structure, coupled the company's above average retention rates

    Advice to ManagementAdvice

    The executive management leads who report to the CEO need to:
    - Stick to their decisions;
    - Prioritize their strategic imperatives per business unit and region.

    They should take a page from the CEO who is very clear and sticks to his priorities and decisions. One comment on the CEO is he likes to be right and goes off gut feel at times. But overall, he's taking MasterCard in the right direction for the most part.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Incredible experiences. Great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in O'Fallon, MO
    Current Employee - Business Leader in O'Fallon, MO

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    + Definite opportunities for career advancement (both lattice & ladder).
    + Smart, talented people.
    + Great CEO and executive leadership team.
    + Attention to building diversity in workforce at all levels.
    + Global business experience opportunities.

    Cons

    - Locations for bigger offices on periphery of cities (i.e.; suburban) so transit to/from home in city is long and, at times, arduous.
    - Suffers middle-management "bloat" in some key areas, which hinders innovation and growth.
    - Some cronyism exhibited in certain areas, protecting "empty suits" instead of folks doing the work.

    Advice to ManagementAdvice

    Take a long, hard look at every member of your leadership team (all levels from Leader to Group Head). Determine the value they PERSONALLY add to what we make. Ask yourselves, is this person necessary? I think you'll find quite a few "empty suits" in middle management roles who have been promoted without a clear understanding of the value they bring to the company.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Lots of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Consultant in Purchase, NY
    Current Employee - Managing Consultant in Purchase, NY

    I have been working at MasterCard full-time (less than an year)

    Pros

    MasterCard is prose for growth as technology matures.

    Cons

    Need to move faster than the startup competitors

    Advice to ManagementAdvice

    More focus on showing the value of MasterCard data

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    comfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Leader in New York, NY
    Current Employee - Business Leader in New York, NY

    I have been working at MasterCard

    Pros

    MasterCard is a solid company with great benefits and a nice work/life balance

    Cons

    Advancement is a mystery and doesn't seem to be logical. no roadmap for individual growth.

    Advice to ManagementAdvice

    instead of creating more and more group head and group executive level opportunities, start focusing on the next tier down. business leaders that are simply stuck where they are.

    Recommends
    Approves of CEO
  9. 2 people found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY

    I worked at MasterCard

    Pros

    Good business fundamentals
    Good people
    Good culture

    Cons

    Overtly process driven
    HR is ineffective and over-involved

    Advice to ManagementAdvice

    Limit HR's power
    Review roles, staff

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    You get out of it what you put into it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY

    I have been working at MasterCard

    Pros

    Great work life balance
    Decent compensation
    Beautiful Building
    Well-known company
    Relative Job Security
    Heading in a new direction under new leadership
    Aggressive growth

    Cons

    Too laidback
    Very little sense of urgency
    The level of competency is few and far between
    Not sure about office politics

    Advice to ManagementAdvice

    Allow more opportunities for the younger workers to shine. Develop the company into a financial powerhouse through innovation rather than following the industry leader.

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    MasterCard has enabled me to pursue my professional goals while balancing time away from work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at MasterCard

    Pros

    Flexibility of the work environment, management strategy for driving the business forward, clear and actionable goals. It is great to work with people who know what they are doing and have a passion for their job.

    Cons

    Location, location, location. Although corporate headquarters are in New York, the primary location for a large portion of the staff is in St Louis Missouri.

    Recommends
    Approves of CEO

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