MasterCard

  www.mastercard.com
  www.mastercard.com
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MasterCard Reviews

Updated September 10, 2014
Updated September 10, 2014
281 Reviews
3.8
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
185 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 39 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 19 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 9 reviews)

  • There is a barrier with middle management - the top is visible and engaged but info stops in the middle (in 9 reviews)

More Highlights

105 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Brand, Good working conditions but difficult environment to get things done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Market Leader  in  Purchase, NY
    Former Employee - Market Leader in Purchase, NY

    I worked at MasterCard

    Pros

    Everybody has heard of the company, you don't need to explain what your employer does. And for newbies to the industry, MCW does a great job of orientation and training new employees. The company offers good benefits and pay, though they have been pared significantly for new hires since 2007. The Purchase HQ and grounds are a beautiful place to work, but isolated if you're used to the bustle of Manhattan.

    Cons

    MCW is a remarkably bureaucratic environment and often hard to get things done in timely, efficient manner. For all the talk about acting with a sense of urgency, even a simple project can drag on for months--thanks to the "matrixed" environment, buy-in and consensus is required for just about everything, and is often an excuse for manager and lawyers who don't know anything to stick their fingers into your project. (In fairness, I've been told this is beginning to change under the new CEO who just came in.) But an awful lot of what I did was "meta"-work -- work we had to do to prove to somebody else in the organization why we should be allowed to do our real work our way.

    Advice to ManagementAdvice

    Reducing the number of meetings and strip out the bureaucracy would allow employees to actually get on and do their jobs.

    Doesn't Recommend
    No opinion of CEO
  2.  

    My expectations were wrong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President  in  Purchase, NY
    Former Employee - Vice President in Purchase, NY

    I worked at MasterCard

    Pros

    When I thought about joining MasterCard, I had reservations. It appeared to be a good place to go if you had decided you wanted to coast along, and do a minimal amount of work. But my interview, and my subsequent job experience proved otherwise.

    MasterCard is full of bright people, who are energetic and know the industry. With rare exception, I was impressed by the people I met, their backgrounds and the competency they brought to the tasks at hand.

    For people who are interested in the payments space, it's a great place to work.

    Cons

    On the other hand, I would say that MasterCard is unnecessarily bureaucratic for an organization of its size. Because of the incentive system and other factors, there's a lot of turf battles, less than needed coordination, and inefficiencies. However, there is a concerted effort (and there has been for many years) to change that.

    The IPO appeared to also change how the business was run--more risk adversion, more of a short term focus, more attention to boosting the daily stock price.

    Advice to ManagementAdvice

    Stop being so risk adverse and allowing HR and Legal to run the business. Create better coordination by revising the incentive structure and individual objectives.

    Recommends
    No opinion of CEO
  3.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at MasterCard

    Pros

    Good personal/work life balance
    Positive environment

    Cons

    Very competitive with few opportunities for internal promotion

    Advice to ManagementAdvice

    Better communication on overall company strategy

    Recommends
    Approves of CEO
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  5.  

    “Good place to work for”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at MasterCard

    Pros

    Strong managent overall, fair pay, good communication of firm's strategies, came through recession very well

    Cons

    Management of individual teams can be poor. More attention is placed on recruiting strong front office staff, appears to be less selective for backoffice staff.

    Advice to ManagementAdvice

    Incorporate 360 feedback for Director and Mananaging Director promotions process to ensure only managers who can direct and manage teams rather than please their own managers, are promoted.

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Compensation is fine...IPO still hurts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Leader  in  Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at MasterCard

    Pros

    Depending upon your management - flex time is available
    Compensation package is good

    Cons

    Senior Management doesn;t "share" the benefits of stock options

    Advice to ManagementAdvice

    There are many of us that really do care and devote many hours to MasterCard...compensation is good but still hard feelings about the IPO

    Recommends
    Approves of CEO
  7.  

    MasterCard not so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director  in  Purchase, NY
    Current Employee - Director in Purchase, NY

    I have been working at MasterCard

    Pros

    MasterCard has really good benefits and a bonus and profit sharing program that works well. For the most part people are positive, friendly and helpful. The company also focuses quite a bit on professional development of the staff by requiring development courses be a part of each persons performance review process. They also conduct free seminars and invite subject matter experts to speak on common topics of interest such as personal finance. There are opportunities to grow at Mastercard but as with any company you have to make an effort to market your personal brand so that you can be noticed by senior management.

    Cons

    Often there is too much red tape involved in executing good ideas. As a public company the focus is now on the bottom line and less on people.

    Advice to ManagementAdvice

    none

    Recommends
    Approves of CEO
  8.  

    For everything else, there may be something other than MasterCard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Analyst  in  Saint Louis, MO
    Current Employee - Product Analyst in Saint Louis, MO

    I have been working at MasterCard

    Pros

    There are many opportunities for personal and career development, for example, there are free online courses in banking, emotional intelligence, leadership skills, etc. The health center has a variety of activities for club members as well as non-club members. The cafe has a wide variety of healty options. Telecommuting has really taken hold this year, so there's more opportunities to balance work and family life. The ability to move up is available if you have good management. Industry information is paid for by the company, so there is no reason for not being in the know.

    Cons

    Too much work and not enough people to do it, which translates into early burnout.

    Advice to ManagementAdvice

    Hard working conscientious workers are hard to come by. Please do not use up your good workers by having them work day in and day out. More resources are needed to assist with the workload.

    Recommends
    Approves of CEO
  9.  

    MasterCard is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Consultant  in  Saint Louis, MO
    Current Employee - Consultant in Saint Louis, MO

    I have been working at MasterCard

    Pros

    Most people who work at MasterCard are very technically competent. It is a good place to work in a sense that there are lots of technical professionals who co-operate and contribute to the success of various challenging projects.

    Cons

    System development in MasterCard can be very political. Management can be indifferent to the employee's needs and concerns. Very often, projects are done based on political reasons rather than technical reason. Many times, management gives support to a program only to find out that it does not bear any results. Then projects get cancelled in the middle of implementation.

    Advice to ManagementAdvice

    I think Senior management should pay more attention to their employee. Many times, they seem to have lost touch with what is really important.

    Recommends
    Approves of CEO
  10.  

    Very positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Dublin, Dublin (Ireland)
    Former Employee - Intern in Dublin, Dublin (Ireland)

    I worked at MasterCard as an intern for less than a year

    Pros

    Very positive work environment, great culture.

    Cons

    Having to wait from the green light from on high frustrated some devs.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good experience of working with mastercard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  Singapore (Singapore)
    Current Employee - Vice President in Singapore (Singapore)

    I have been working at MasterCard full-time for more than 5 years

    Pros

    Thought leader,good leadership teams,gives freedom to work,good work enviroment

    Cons

    sometime tends to be too centralized,less flexible and not to sales focused

    Advice to ManagementAdvice

    faster,nimbler,simpler and more sales and customer focus

    Recommends
    Positive Outlook
    Approves of CEO

    MasterCard Response

    Jun 18, 2014VP, Employer Brand Marketing

    Thank you - we appreciate your openness and honesty!

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