Mattress Firm Reviews

Updated July 1, 2015
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Mattress Firm CEO Steve Stagner
Steve Stagner
41 Ratings

Pros
  • If you are good and land in the right community then you can make good money (in 17 reviews)

  • It provides great training for all employees (in 24 reviews)

Cons
  • But Mattress Firm works hard to provide a healthy work/life balance (in 53 reviews)

  • Long hours which does not provide a good work-life balance for a mother like me (in 80 reviews)

More Pros and Cons

88 Employee Reviews

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  1. Manager in training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager In Training in Norfolk, VA
    Former Employee - Manager In Training in Norfolk, VA

    I worked at Mattress Firm full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the people were really cool to work with.

    Cons

    Training was awful. No consistency. Long days.


  2. store mgr

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mattress Firm

    Pros

    great training. low stress job.

    Cons

    no pay on back orders from company or manufactures to hit goal. we are held responsible for guests not paying.


  3. ???

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Charlotte, NC
    Current Employee - Store Manager in Charlotte, NC

    I have been working at Mattress Firm full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work by yourself or with one or two people. Managers are not hassling you all the time. You get out what you put in.

    Cons

    Very long hours and even longer holiday hours. Pay could be better. Sometimes you don't see anyone all day long.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Area Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Fayetteville, NC
    Former Employee - Area Manager in Fayetteville, NC

    I worked at Mattress Firm (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to help your team grow.

    Cons

    You are doing a DM job with out the pay...

    Advice to Management

    Pay you Area Managers more.


  6. Helpful (7)

    They sell big dreams

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salesperson in Chicago, IL
    Former Employee - Salesperson in Chicago, IL

    I worked at Mattress Firm full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Getting days off was always easy. The training program is second to none. It's designed to take somebody with no experience whatsoever and make them competent. There is a giant selection of beds that are very high quality.
    Same day and next day delivery is amazing.
    Exceptionally awesome financing options for potential customers.

    Cons

    In some cities there are literally 3 stores within 1000 feet of each other with plans to open more in the same 1000 feet. You're doubled up in stores that shouldn't even be open. Sometimes 4 in the store when 3 is too many.
    "Best practices" is a buzzword, not anything that merits further consideration.
    Pay structure is intentionally confusing and often you don't get paid what the compensation tracker says you earned.

    And the computer system is brutal. Something is wrong with the system everyday.

    Advice to Management

    None. If flooding the market in one place works, it has to work everywhere. Don't listen to people that have been in the stores for years.

    Seek corporate profit at the expense of your employees.


  7. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mattress Firm Store Manager in Orlando, FL
    Current Employee - Mattress Firm Store Manager in Orlando, FL

    I have been working at Mattress Firm

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good company. Does a lot of charity for the community.

    Cons

    Hours are horrible. Don't plan on having a family if you work here unless you are a DM. Also hard to request time out need to plan ahead months in advance or they will not work with you. Also make you feel horrible if you are actually sick or have a family emergency. So some go to work sick.

    Advice to Management

    See cons


  8. Helpful (1)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Saint Louis, MO
    Former Employee - Store Manager in Saint Louis, MO

    I worked at Mattress Firm full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Mattress Firm has really good benefits

    Cons

    The DM can adjust sales budgets however they see fit. This can cost you several thousand dollars per year. If your not young and male you probably are not moving up.

    Advice to Management

    How a person performs should be worth than who they know.


  9. Helpful (3)

    Hoping for more- Much More!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ

    I have been working at Mattress Firm full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits - Pay could be good if you land in a busy store --- if not all bets are off and you'll have to live off the draw salary which is not much!

    Cons

    So much room for improvement - not much communication from management or interaction.. Little team building or structure. Unrealistic budgets - Few pats on the back. So big forgotten the little details --- The "Shout Outs" and broadcasts are so fake - Talk to people in person --- what a concept!

    Mattress Firm Response

    Jun 2, 2015Vice President Talent Management

    It's disheartening to see you're not having a good experience at MFRM. I'd love to talk with you further- please call me at 713.651.2029.


  10. Helpful (1)

    Undervalue Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Channel Sales Support Specialist in Houston, TX
    Current Employee - Multi Channel Sales Support Specialist in Houston, TX

    I have been working at Mattress Firm

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent salary and schedule for the corporate employees. The best salesmen can make good money on the floor as well.

    Cons

    Expanding too fast for their own good. Stores are being opened right next to each other which doesn't allow the salesmen to make any money. In corporate, customer service is placed on the back burner. We have outgrown our support services resulting in constant customer complaints and cancellations. Lack of operations training for the sales staff also results in customer issues.

    Advice to Management

    Expand the support services as fast as the number of stores you have so that customer can feel not only appreciated, but actually taken care of. Improve operational training for the sales floor.

    Mattress Firm Response

    Jun 2, 2015Vice President Talent Management

    Thanks for taking time to leave a review and for the feedback. If you ever want to visit about this in person, please feel free to come by my office or call me at 713.651.2029.


  11. Accounting clerk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Clerk in Houston, TX
    Former Employee - Accounting Clerk in Houston, TX

    I worked at Mattress Firm (Less than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    is it a good place for someone who is just starting a career in accounting because you get to learn the basic of the job

    Cons

    it is a contract appointment and when the contract ends if yours is not renewed you'll be out there once again looking for another job

    Mattress Firm Response

    Jun 2, 2015Vice President Talent Management

    Thanks for taking time to leave a review.



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