Medco Health Reviews

Updated February 20, 2015
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Medco Health CEO George Paz
George Paz
11 Ratings

34 Employee Reviews

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  1. 100 - 0 "real quick"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Clerk in Florence, NJ
    Current Employee - Production Clerk in Florence, NJ

    I have been working at Medco Health full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My schedule. I work 4dys (10 hrs) and i have 3 straight days off. I see my family more and I feel reengized.

    Cons

    Everything else!!! I worked as a system coordinator for over 10 yrs for Medco Health Solutions. I loved my pay, the atmosphere, and co workers. As soon as ESI brought us out they cut everything. They laid off many great loyal workers. They are in the process of closing the Willingboro facility and relocating some of us to Florence. For my department we were told take a $5 pay cut or walk. Management told us at the new facility there is no automation (machine operators) only basic jobs such as packing, warehouse, etc. This was there justification for demotion, however that was a big lie. As soon as you go on the production floor you see automated machines that we are running. I do appreciate having a job especially in this economy, and I suppose it's not the worst job but trust me when I tell you ESI just don't care about anybody.

    Advice to Management

    What else can I tell them that they already know? They know exactly what going on because they are the ones who created the negative culture that breeds our dissatisfaction.

  2. Helpful (1)

    Stay away they don't care about their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager, IT
    Current Employee - Senior Manager, IT

    I have been working at Medco Health full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nothing even their benefits changed for the worse when Esi acquired Medco

    Cons

    Benefits you are stuck with hra an for $3500 for you and your wife that you have to pay from your pocket, they help with $1500
    High turnaround
    No career progression unless you are the teacher's pet
    No raises for good employees

    Advice to Management

    Go away!

  3. Helpful (5)

    Express scripts is the Walmart of PBM's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist in Las Vegas, NV
    Former Employee - Client Service Specialist in Las Vegas, NV

    I worked at Medco Health full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I was at Medco back when it was still Merck Medco 11 years ago and then independently Medco. The culture of the call centers was one of truly helping the customer and educating them on benefits. People liked their job, benefits, and coworkers. All those things are gone now.

    Cons

    After the merger with Express Scripts it became clear quickly that they are all about the money. Every decision made was done from a financial standpoint. Many SOP's we had for assisting members was struck down or revised because they cost money even though they were the right way to treat members and do business. Entire departments were laid off via conference call and policies changed to justify not needing people anymore. Policies like reducing the quality requirements of many different aspects of business. For example entire compliance departments being let go because 'we stopped having compliance issues." What really happened is that under Medco, we had dozens of different scenarios where there could be violations that would need people to research how they happened and put in fixes...ESI changed the definition of what they considered a violation to be very narrow and only a handful of things so suddenly, oh look! We don't need all these people to fix problems anymore because we don't consider them problems. Also their email dept was abysmal with low quality requirements compared to Medco's yet the majority of Medco's email reps were laid off with no notice in favor of ESI's lesser quality service. Their reps are required to do less and answer less emails than Medco. Things like that really killed morale and made Medco people feel like they were being forced to give crappy service

    Advice to Management

    Management won't listen to advice and if you challenge them they'll target you for termination. They micromanage people to death. Everyone there is on some sort of anti-depressant or another. To be a manager there, they really have to have no soul.

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  5. Negatives vs .... Negatives?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse in Las Vegas, NV
    Current Employee - Warehouse in Las Vegas, NV

    I have been working at Medco Health full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Its still a medco staff. family orientated.

    Cons

    Its all about the money not the customer. Their pockets before your well being.

    Advice to Management

    Paz, your in it for the wrong reasons.

  6. Keeps getting worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Henderson, NV
    Current Employee - Senior Manager in Henderson, NV

    I have been working at Medco Health full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The money is not that bad. The benefits are ok too. It used to be really good until ESI took over.

    Cons

    not about patients or the people, all about money.

  7. Helpful (1)

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX

    I worked at Medco Health full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    always had different catering companies everyday of the week so there was no need to go out for lunch.

    great benefits

    Cons

    employees were treated like lab rats

    very small cubicles

    co-workers were very ghetto

  8. Helpful (1)

    initially, great.... company bought out, then merged, then spun off, ....big pharma made it a miserable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Pharmacist in Tampa, FL
    Former Employee - Staff Pharmacist in Tampa, FL

    I worked at Medco Health full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    compensation, thats about it. cant think of anything else

    Cons

    constant performance management for unrealistic goals

  9. was good for many years when express took over went down hill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Medco Health full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    as medco was good. you were a person/

    Cons

    express killed the company you became a #

  10. Helpful (1)

    Medco was great before it was bought out by Express Scripts - Laid of w/o notice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coverage Review Prior Authorization Representative in Irving, TX
    Former Employee - Coverage Review Prior Authorization Representative in Irving, TX

    I worked at Medco Health full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great benefits, month once, co-workers, open door policy, union and of course pay!!

    Cons

    Bought by Express lay-off, pay cuts, benefit cuts and now the are posting for our jobs

    Advice to Management

    Medco had it right

  11. Worse place to work in Dallas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Irving, TX
    Current Employee - Customer Service in Irving, TX

    I have been working at Medco Health full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay and benefits and that is all

    Cons

    The management does not know how a call center should be run. the system is archaic. I have been there for a while and the system is the same as it has been since I started with very few upgrades. Merged with another company and 150 left on voluntary layoff. No consistency from one supervisor to the next on procedures and statistics...

    Advice to Management

    They need to quit and start over

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