Medecision Reviews

Updated September 25, 2014
Updated September 25, 2014
66 Reviews
2.5
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Medecision President & CEO Deborah M. Gage
Deborah M. Gage
42 Ratings

Review Highlights

Pros
  • Flexibility, work-life balance, compensation, super dedicated & talented people (in 10 reviews)

  • You can setup a schedule where you work from home full time, which is very progressive (in 7 reviews)


Cons
  • A lot of talk about work/life balance, but don't try to actually have (in 5 reviews)

  • Senior management brought in hand-picked people that did not know the business or were particularly good at there jobs (in 6 reviews)

More Highlights

35 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 10 people found this helpful  

    Unhappy employees, Unhappy clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at Medecision full-time (more than 5 years)

    Pros

    Flexible schedule with telecommuting and work-from-home options.
    Adequate pay and benefits.
    Everyone is buzzing about the fancy coffee machines in the new offices.

    Cons

    ELT and SLT do not get along in their own teams, hire personal cronies without the requsite skills sets or industry knowledge to move Medecision forward, and are not seen as credible by the employees.
    Performance issues with leadership and staff, are not addressed while high performing staff is exiting out the door at an alarming rate. Employee morale is at an all time low. Clients are dissatisfied and we cannot seem to turn the tide.
    Unprofessional communication is frequent, in person, on the phone and during meetings. We are encouraged to speak candidly, yet when the few who risk it are blackballed, it makes people think being quiet is the better option. The workplace pipeline is rich with information as leadership seems incapable of knowing when and what to share.

    Advice to ManagementAdvice

    ELT/SLT-Hold each other accountable and if your peers cannot lead the Medecision charge, help them out of the organization now. Stop lying to employees and clients.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 10 people found this helpful  

    Business Case of how NOT to run a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Chesterbrook, PA
    Current Employee - Senior Director in Chesterbrook, PA

    I have been working at Medecision full-time (more than 5 years)

    Pros

    Small and initmate feel
    Work/life balance
    Employees from every level that commisurate with each other

    Cons

    Leadership is grossly underqualified
    Voted "most hated job thus far" by current employees
    Leadership can not articulate a strong business strategy

    Advice to ManagementAdvice

    I have seen this company go from very promising to a nightmare on all levels. Morale is horrilble and has been for about 2 years. Leadership knows this yet will do nothing to make it right The most recent insult is a message we received from the top asking us to post reviews on Glassdoor to dissuade the negative views. Good or bad wink-wink. The employees that stay are merely doing it because its comfortable. You would be hard pressed to find an employee that really cares about the happiness of our customers or quality of what they receive at this point. Top leadership is generally just unliked. The prevailing feeling is that chief is not trustworthy. HCSG should really consider dissolving the relationship if they wish to have a stronger bottom line.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Medecision Response

    Sep 28, 2014Chief People Officer

    No ‘wink-wink’ intention at all, Senior Director. The leadership team at Medecision welcomes, honors and works hard to address all employee feedback, the pros and the cons, and offers many avenues ... More

  3. 1 person found this helpful  

    Optimistic for future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medecision full-time

    Pros

    Flexibility, work-life balance, compensation, super dedicated & talented people. Solid products that help solve customer needs. Great thinking for future products.

    Cons

    Having work in larger & smaller organization, the challenges are very similar. Not exclusive to Medecision. Talented people leaving company. Workload heavy at times. As with all, there is room for improvement.

    Advice to ManagementAdvice

    Hopeful that new collaborative space will foster more engagement between upper management and employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Well positioned for growth and success

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medecision full-time (less than an year)

    Pros

    Thanks to its long history, what most companies talk about and have as part of their vision is already in place and available in terms of expertise, customers, solution maturity, scale of operations, and breadth and depth of solution.

    Management focused on setting the company up for success in the future, with a plan to address key issues and challenges facing the company.

    Move to new office locations with brand new, innovative ways to work.

    Cons

    It was the best of times. It was the worst of times. If Charles Dickens were to write a tale about the healthcare industry instead of the two cities, he may well have started with that same sentence.

    The industry is going through what an industry analyst called the mother of all speed bumps. There will be winners and losers. This creates conditions where the cheese is moving around a lot, and creates uncertainty among employees. Medecision has its share.

    There is lots going on, and a lot less time to do it in (again true for most of the industry, and Medecision has its share). Prioritization is a constant battle, and also the key.

    Advice to ManagementAdvice

    Continue the investments and build on the momentum. Continue the focus on World Class Employee Experience.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Medecision - Great work, challenging industry, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wayne, PA
    Current Employee - Anonymous Employee in Wayne, PA

    I have been working at Medecision full-time (more than 5 years)

    Pros

    Compensation is competitive, New office buildings are fabulous. VIrtual work is an option. New tecnology opportunities abound.

    Cons

    Lots of change with Medecision. Folks that work here need to like a challenging environment where work is ever changing. Leadershhip, Innovation and Candor are expected so be prepared!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 7 people found this helpful  

    don't drink the kool-aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medecision full-time (more than 5 years)

    Pros

    smart people who are hard working

    Cons

    parent company plugged in leaders because they were friends from prior lives not because they were good leaders who care about how people are treated; seems like recent positive reviews are either from those who drank the Kool-Aid or submitted by senior managers to off-set the overwhelming negative feedback about them

    Advice to ManagementAdvice

    it is not all about you, your salaries and bonuses. How about showing commitment by actually living nearby not in another state that requires air travel to and from your home. Parent company, shame on you too.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 7 people found this helpful  

    Great company for VPs; so bad for workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wayne, PA
    Current Employee - Anonymous Employee in Wayne, PA

    I have been working at Medecision full-time (more than 5 years)

    Pros

    Flexible work schedule. If you are a VP or SVP, the money and perks flow.

    Cons

    The cast system is in full play at Medecision. Upper management lives the high life while anyone working or producing is expected to work like a dog! There is too much work for the number of staff.

    Advice to ManagementAdvice

    Cut scope or add staff. Listen to employees. Consider promoting existing employees instead of bringing in new high dollar people that know nothing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Medecision Response

    Sep 30, 2014Chief People Officer

    Medecision is actively recruiting staff at all levels of the Company. In the last year, we have hired many employees at Director and lower levels, or about 75% of total recruitment. We also have an ... More

  9. 1 person found this helpful  

    Medecision looking good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medecision full-time (more than 5 years)

    Pros

    All companies have ups and downs. Medecision is just like the rest. Work life balance is great, people great, company direction awesome! 2015 brings great innovation. Excited to be a part.

    Cons

    Although the momentum is strong and the employee commitment even stronger, putting in extra hours to complete project timeline is still evident. Future holds opportunities. Looking forward to 2015

    Advice to ManagementAdvice

    Compensation for long hours and commitment to strong work ethics must be recognized not just to those squeaky wheels … but to all. The people keeping the lights on and the coffee hot need to be recognized.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Engaged, Inspired, and Empowered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Operations
    Current Employee - Sales Operations

    I have been working at Medecision full-time (less than an year)

    Pros

    I work at Medecision because I am inspired by a leader that challenges to me be innovative, to ask why, and empowers me to think for myself, and acts as my bulletproof vest.

    Cons

    I've worked at Medecision for some time and I am still unaware of the companies values.

    Advice to ManagementAdvice

    Invest in your workforce at all levels

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 13 people found this helpful  

    Poorly Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at Medecision full-time (more than 3 years)

    Pros

    - Very flexible work from home policy. You can setup a schedule where you work from home full time, which is very progressive.
    - Brand new facilities opening 9/22 for folks who work in the office
    - The developers and QA engineers who have been here for years are very helpful and knowledgeable.
    - Test automation conscious development and testing
    - Starting to develop with newer, interesting technologies (include mobile applications)
    - Modern marketing department

    Cons

    - The SDO is moving from Agile to a waterfall SDLC. This in itself is not an issue, but there are little to no requirements for projects, so it's very hard to estimate entire waterfall project timelines, understand what to develop, and understand what exit criteria to which QA should test.

    - Project timelines are not readjusted when scope, resources, size, or cost changes. Employees are asked to make broad estimates for development or testing with little knowledge of the project, and are held accountable for any dates given, no matter the level of confidence in the date.

    - Little to no collaboration between management and individual contributors. Managers are told to "get it done at all costs" by senior leadership, and thus the individual contributors must respond to constant resource shifting and overtime to finish a project by the original estimation date.

    - Management does not understand what it takes to build software. There is a mentality that the SDO should just "do it" for each project. They don't listen to suggestions for process improvement.

    - Due to high attrition rates and more work than the SDO can handle, developers and QA engineers are constantly swapped between projects to the biggest fire, sometimes on a weekly basis. Employees are expected to make up for missed time on other projects with overtime.

    - Routine, significant overtime is expected, and this time is not compensated in any way.

    - There is no voice for the employee. The internal surveys that are sent around from HR clearly show a decline in employee morale, productivity, and desire to work here. There has not been significant action to address these issues.

    - Senior and Executive leadership do not directly address the issues presented by the SDO workers. Managers are powerless to effect any change, and thus the individual contributors are left to deal with the mess.

    - Due to changing scope and lack of requirements, development cannot always deliver to testing on time. As a result, the testing cycles are shorter than needed, and the quality of the products suffer. The defects that are not caught in testing due to condensed cycles are instead found by clients.

    - 0 defect release policy. Instead of a high water mark for defects counts at a release, the decree is that all defects found must be fixed before a release is GA. This makes for extremely stressful stabilization periods with endless defect fixes, testing, and builds.

    Advice to ManagementAdvice

    Stop trying to finish everything so quickly and be the hero to all of your clients. If you scale and plan the work to fit your SDO size, and engage and **LISTEN** to your SDO individual contributors regarding the work you are planning, you will further engage folks into the process. This will create the passion you desire. If you have engaged employees who see that you respect their knowledge and time, they will work harder for you and create better quality.

    Use the tools you've purchased for estimating and tracking project status. Your clients would rather take releases at a later date with higher quality than more quickly with issues. You can't work people to the bone with overtime across multiple projects to meet dates, and also demand perfect quality in each.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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