Merge Healthcare

  www.merge.com
  www.merge.com

Merge Healthcare Reviews

Updated September 8, 2014
Updated September 8, 2014
74 Reviews
2.9
74 Reviews
Rating Trends

Recommend to a friend
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Justin C. Dearborn
10 Ratings

Review Highlights

Pros
  • In engineering you work with some great people (in 4 reviews)

  • personal growth opportunities, market leading products and portfolio, forward thinking company vision, competent leaders, good benefits (in 3 reviews)


Cons
  • Especially in middle and upper management (in 8 reviews)

  • Senior management only likes those who talk a lot, but not those who act a lot (in 5 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Shouldn't be your first choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Chicago, IL
    Former Employee - Project Manager in Chicago, IL

    I worked at Merge Healthcare full-time (more than an year)

    Pros

    Interesting industry with healthcare changes happening and lots of great customers.

    Cons

    So unorganized, so many crazy happenings (like announcing the company was for sale and then not selling it) which made clients and employees nervous. It's a mess.

    Advice to ManagementAdvice

    Get new management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Not a typical workplace - you climb high on corporate ladder by brown-nosing and good looks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Merge Healthcare full-time (more than an year)

    Pros

    You'll meet some good people in the lower levels (minions) to work with and these people will become good friends with you after you leave, because they share the same feelings and perspective as you in regards to the company.

    Cons

    Lots of favoritism.. I don't know how Merge is like nowadays but when I was working there you can climb pretty high on the corporate ladder by your good looks. You won't get rewarded by your hard work. Management only looks out for themselves and how much money they can earn. It is always very stressful to work there. You can keep on working, but it'll do you no good. Lots of turnover since I left..all the good people found better jobs elsewhere and moved on.

    Advice to ManagementAdvice

    They did something really well last year - they fired the CEO and SVP of Sales and few executives that should not work there. Hopefully it's a better place now.. so good job on letting go of those people who don't deserve to work there.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Sadly a dysfunctional team of managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst I in Daytona Beach, FL
    Former Employee - Technical Support Analyst I in Daytona Beach, FL

    I worked at Merge Healthcare full-time (more than 3 years)

    Pros

    The opportunity to learn PACS systems in a hard to get into IT specialty. Getting exposure to multiple complex server environments. Time off requests are usually granted with no questions including unplanned days off.

    Cons

    Benefits could be better. Compensation offered during interview changed and they lied about the higher offer. Since I am not in need of a higher salary and wanted to get into hard to get into PACS field I let this one slide. Salary is just like what other reviewers experienced. Salary is lousy and insulting for those with 10+ years worth of experience. Once hired you will notice no one communicates with you the daily tasks in detail so that you can perform your job and perfect it. You will have to ask all the questions! Their training is not the way you'd expect for an employee. Employees and customers are trained together limiting your ability to ask and get answers from their trainers on the confidential inner workings of their proprietary software. Their HR training is a mind boggling 50 documents and videos that you will be tested on. No ability to retain most of the key information expected of a new hire. Once assigned to take on calls and sit with the guys you will see that others are careful with being too close to you. Ages of the staff are no uniform when the lead is younger and lacks maturity and development of staff by mentoring and working with you to strengthen your weaknesses. Communication is practically non-existent between you and the support manager, team lead and key senior techs. Personally in my opinion this is due to the lack of diversity in their office. They do have an off shore team that has a huge turn around from the lack of support that they are given. Their off shore is based in India and the team lead ridicules them and their accents. A huge problem for a new employee coming from a very diverse city and having Indian, Black, Hispanic and Asian friends all their life. Once you get to know the implementation engineers from PACS and iConnect departments they will talk down, lie and belittle you then ignore your communications and delay all your projects and cases awaiting for their response to escalate. Escalation is a curse word for Merge and you will sink as a tech as you wait for resolution on your cases and explain delays to customer. All the staff are overwhelmed and if you mention that you are to the lead or support manager they will angrily in the back of the line of their attention. Extra money can be made through on call or upgrading of PACS servers but these only go to their buddies in the department. It is really too bad to see such a company like this with all these issues. It is true they do not invest in enough R&D to put out a product that actually works. They sell products knowingly won't work with each other. Their technical documentation is pitiful as one can easily see it is a copy and paste from one version to another and worst of all conflicts facts of functionality with side by side released documents and specs. Don't take their offer just run from here because everyone is worth much more than working here.

    Advice to ManagementAdvice

    Find true leaders that will inspire staff to grow professionally and lead by example. Managers should have good personality traits not just good technical skills to lead their staff.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Used to enjoy working here, but now it seems to be circling the drain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merge Healthcare full-time (more than 8 years)

    Pros

    The prospects for career growth are decent if you have more social skills than a potato, although many here do not.

    Cons

    The reason the career growth is good is because turnover is very high. Especially in middle and upper management. Whole teams have lost 50%+ of their staff. There are a lot of new people that I do not think understand the level of financial stress the company appears to be under.

    We recently were told that everyone in the implementation group is to work 45 hours per week going forward without any additional compensation.

    Advice to ManagementAdvice

    Management doesn't care. They're more interested in painting the ship patriotic colors than fixing the leaks. I suspect we'll be bought out or extinguished before too long.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Used to be a good place...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merge Healthcare full-time (more than 10 years)

    Pros

    Merge offers a good benefits package to full time staff and this can be hard to beat with other companies. I believe in the products that we sell and we have a good customer base.

    Cons

    All departments are struggling with low staff and high work volumes making it an unfriendly environment. Multiple times a day discussions turn from the work at hand to a complaint about working conditions and arguments abound on internal calls.

    Advice to ManagementAdvice

    High the right amount of staff for the level of work

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    no

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Implementation Engineer in Hartland, WI
    Former Employee - Senior Implementation Engineer in Hartland, WI

    I worked at Merge Healthcare full-time (less than an year)

    Pros

    Good pay. The employees are knowledgeable and work well together. They have the usual benefits but paid time off which includes sick days and vacation is low.

    Cons

    Unorganized, frustrating work environment and poor management. They have unrealistic goals that are impossible to meet because they are unable to define what they want. Everything comes down to billable hours on a timesheet which can't be achieved without enough work to do.

    Advice to ManagementAdvice

    Get rid of the micromanagement billable hours meme.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    It's a game of politics and favorites..if you dont brown nose you won't be able to climb up the ladder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Merge Healthcare full-time (more than an year)

    Pros

    -The Chicago office is very convenient to work in..love the location.
    -Fun co-workers to work with..with exception to a few.
    -Free sodas, water, tea, and treats around the office. Totally spoiling the employees which make it okay!

    Cons

    -Overwork employees for low pay
    -Senior management only likes those who talk a lot, but not those who act a lot
    -In order to succeed you'll need to brown nose your way to management otherwise you won't get noticed
    -Senior mgmt has their own agenda. They don't care about their employees
    -Merit increase is a joke...work as hard as you like, do as much as you can, but you won't get far

    Advice to ManagementAdvice

    Take care of your employees!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    They pay lower than average and you work longer than average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Merge Healthcare

    Pros

    23 year old's can get good experience

    Cons

    employees not compensated for experience gained elsewhere

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Merge Healthcare is a Sales-driven organization that places zero value on retaining competent employees to support Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Merge Healthcare

    Pros

    Conglomerate of several PACS companies allowing employees to get exposure to cardiology PACS, radiology PACS, HL7, financials and other PACS-associated products.

    Cons

    Healthcare plan offerings are horrible. Vacation has been reduced by 20%. Opportunity for growth is relatively zero. Management is in total chaos. Too many products for small organization to support.

    Advice to ManagementAdvice

    A Sales-driven software company is destined to fail eventually. Software companies have to plan to be successful. Planning costs money, takes talented resources and time. Selling untested software only lowers KLAS scores when production testing discovers bugs.

    Doesn't Recommend
    Disapproves of CEO
  11. 3 people found this helpful  

    They have poor management, and do not value their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merge Healthcare full-time (more than 3 years)

    Pros

    In engineering you work with some great people

    Cons

    There are many:
    1. There is little communication downstream from management
    2. Some people care more about covering their ends from getting in trouble then telling the truth and getting the job done right
    3. The CEO. Instead of acting as a leader he is a sales man. During the town meetings he will pitch that we are doing well (despite the fact we lost money). In the end it feels like he treats the employees like children and tries to divert their attention from the bad news. He uses the word "awesome" too much as well.
    4. Pay. They pay well under market value but they say that their pay is fair. The company does not to audits of salaries to see what the market is either. After the research I found out that my pay was the very bottom of the range.
    5. PTO. Below the average and there are no sick days.
    6. There is no performance incentive to be there. Raises are 2% cost of living. Working like a dog will not get any large boost above that. Often when given this you might hear that receiving that is good.
    7. Poor upward mobility. Taking on more responsibilities and performing well will not lead to a promotion. Outside the older employees the ones that showed up during the "Merge" time will not see a promotion soon. Even then they will try to get someone up through management only roles regardless of your preference.
    8. Benefits. The benefits changed this year and the employees pay into it more. This is the same as a pay-cut

    Advice to ManagementAdvice

    Not sure what to say. Try to grow organically since the overhead of all these acquired companies is slowing things down. Be more open and honest with employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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