Merrill Gardens Reviews

Updated January 22, 2015
8 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Bill Pettit
4 Ratings

8 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    It's Just Sad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Merrill Gardens

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I think the company pays pretty well and there are some great people that work here. The benefits are pretty good too.

    Cons

    We took a huge step backwards a couple weeks ago. The office was starting to feel better and there was a good spirit of team work being developed. We haven't had that in the seven or so years I have been here. However, that is gone now.

    Advice to Management

    Take time to recognize the great things that people are doing. Sure, money is important, but recognize that's not the most important thing to the people that are creating all those big profits for you. We take care of seniors. That's why many of us got into this business. It's not only about industry leading profits. And, please, don't call us the Russell Wilson of senior housing and then tell us we don't get bonuses because we weren't good enough. That was rediculous.


  2. Helpful (2)

    So close!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merrill Gardens

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    So close to changing a culture I was almost convinced it was going to happen. Great people work here but they're rarely recognized with anymore than a paper certificate.

    Cons

    Turnover. Lots of turnover throughout all levels of the business.

    Advice to Management

    Instead of beating people over the head about the few misses in a slough of hits, be sincere, appreciative and honest. It will make people more receptive when constructive feedback is given and maybe even empower them to be more proactive in the future. The kid whose parents only ever told him he was a terrible kid ended up believing it. Not that everyone deserves a trophy, but find the balance, that's why good people leave this organization.


  3. Helpful (2)

    No clear vision and poor management. Watch your back.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merrill Gardens part-time

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Home office is nice. Most colleagues are collegial except sr. mgmt.

    Cons

    senior leadership lacking. everything you read about nepotism is true.

    Advice to Management

    compensation well below industry average.

    Merrill Gardens Response

    Aug 18, 2014

    Thank you for your feedback. We appreciate you bringing these concerns to our attention. Our goal is to provide a great environment for all team members, both at our community locations and in our ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Proceed with caution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Merrill Gardens full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Hands on with seniors. I loved making watching and making their twilight years enjoyable. The management team was delightful. There was truly team spirit.

    Cons

    It is a burn and turn environment. Moving in seniors is an arduous task. The community is need of upgrades. The support staff not professional or supportive of the CRD. The community needs to have and inside and outside CRD to pull off the requested numbers.


  6. Inconsistent corporate management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Merrill Gardens full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The residents in that building changed my life! I am grateful to the people I met, who shared their life stories and advice with me. Incredible community of seniors, I will always remember them with love. The food turned out by Dining Services was fantastic, restaurant quality. Amazing maintenance, dining, care-giving, and housekeeping staff. Everyone worked hard together as a team for the residents. Had a wonderful and inspiring GM that built a dedicated team, and a fabulous and caring Marketing Director that mentored other employees.

    Cons

    Our building went through a rapid change of General Managers, which upset the residents and destroyed the morale of the staff. It was a difficult location for seniors to live--the building was on a hill, not senior-friendly for walking on a busy street, and in an area over-saturated with competing senior communities. It was clear the last GM I encountered was on a mission from corporate to 'clean house.' The "open door" policy disappeared, she would not speak to staff members without an appointment scheduled. Very strange management style. She started firing people within a few weeks of arriving, barely coming out of her office. Not managing by walking around and observing staff, just pouring over employee files with the door closed. It was devastating to the residents when beloved caregivers and other key staff disappeared without any notice. The most bizarre changes happened with the activities program. A hot-shot new corporate hire began suggesting we add "beer pong" to the activities calendar, trivia nights at bars for field trips, and conducting elaborate mandatory "volunteer" projects for the residents. There is no way seniors should play "beer pong" as part of a senior living activity program--the potential for interactions with medication, falls, and over-imbibing alcohol could be catastrophic--very reckless. She also advocating blasting loud rock music in the lobby to "shake things up," which would have angered residents and their families. These inappropriate and absurd ideas swiftly drove out a huge number of talented, dedicated activities people that did not agree with her extreme calendar propositions, and would rather leave the company than compromise the activity program. This person has since left the company and I am relieved for the remaining residents and their families! MG has also recently sold most of their local properties to a competitor.

    Advice to Management

    MG, you squandered a lot of passionate talent in your buildings, and lost many dedicated employees. Hopefully you are back on track and have expunged the toxic individuals that did so much damage. Have some faith in your buildings' management teams, and put seniors and their families first over census numbers.


  7. A very confused company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Merrill Gardens full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is decent. They try to do the right thing.

    Cons

    Leadership at the top is lacking. They don't know what to do with the company and the direction seems to change every 6 months. They fired half the corporate staff while at the same time hiring a small army of consultants. Meanwhile the ability to support the communities has plummeted. The CEO's top priority seems to be career advancement for his son.

    Advice to Management

    Listen to your people.


  8. Helpful (1)

    Not sure what they want to do or be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merrill Gardens full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A consistent paycheck (until they suddenly decide you are not needed).

    Cons

    Long hours and low pay

    Advice to Management

    Treat your employees as more of a valuable asset than a disposable item


  9. Helpful (2)

    "Turn 'em and burn 'em" is an unfortunate corporate policy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Merrill Gardens full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The 401(k) plan, though limited in investment choices, at least offers a modest corporate match. Employees are paid for the hours they work, and rarely if ever (in my experience) receive any pushback about taking vacation or sick time.

    Cons

    It's depressing to watch talented individuals come and go so often because the compensation and environment are so far below those of other communities in the area. Communities end up staffed by kind and well-meaning immigrants whose limited language skills result in a decrease in the quality of care - or worse, emergency situations caused by an inability to communicate effectively. Unfortunately, because MG's pay scale is below par, communities lose talented and capable staff to hospitals or other communities in the area who offer them what they're worth.

    This would only be a problem if MG had any legitimate aspirations of keeping either staff or residents longer than a few months. Marketers are burned to a frazzle trying to keep census up to the demands of the corporate office, while maintenance requests are so much wasted paper and buildings get new wallpaper instead of upgraded HVAC. MG's "turn 'em and burn 'em" policy to both staffing and occupancy is disappointing. Rather than keep people happy and in place, they've apparently determined it's more cost-effective to just keep hunting for new people.

    Advice to Management

    Grant GMs more autonomy in the running of their communities. You don't know their people; they (hopefully) do. If you've hired the right GMs, you'll be in better shape than you are now. If you haven't, you'll soon find out. Regardless, hamstringing your on-site management and making them essentially ineffectual go-betweens costs them the respect they need and deserve from their staff and their residents, and sets your communities up for the unavoidable failure that invariably comes with immobility. Empower ALL MG employees to do whatever it takes to make the residents' experience superb, and refrain from micromanaging. If you don't trust the people who work for you to do the right thing, hire better people and then get out of their way.



Showing 8 of 38 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.