MetLife Reviews

Updated October 27, 2014
Updated October 27, 2014
999 Reviews
3.0
999 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetLife President & CEO Steven A. Kandarian
Steven A. Kandarian
335 Ratings

Review Highlights

Pros
  • The work life balance is a plus; especially for working professionals with families (in 118 reviews)

  • MetLife has great benefits and different positions in different departments (in 72 reviews)


Cons
  • Some of the supervisors don't allow flexibility as far as work-life balance (in 28 reviews)

  • Lack of visibility to senior management as to who is doing the actual job (in 36 reviews)

More Highlights

168 Employee Reviews Back to all reviews

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  1. 7 people found this helpful  

    Stuck in the Stone Age. Leadership is all smoke and mirrors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Raleigh, NC
    Current Employee - Anonymous in Raleigh, NC

    I have been working at MetLife full-time (more than an year)

    Pros

    Great for corporate career.
    People who want to clock in and clock out in a very traditional corporate setting.
    Those who love comfort zones.
    People who don't like innovation.

    Cons

    No creativity, horrible leadership, disjointed teams, very convoluted/antiquated tech. Extremely political. No vision. Wasted resources on unimportant, mindless details. People spend hours in meetings talking about insignificant things.

    Leadership/executives/CEO are extremely political with no concern for the company or employees. They only really care about their own salary, bonus and titles. They cloak this in pretending to create a "ONE MetLife" but most execs and CEO have staged town hall meetings, no interaction with employees, and no interest in anything but their own egos.

    However, the people that are now being hired are, for the most part, submissive robots that drink the "MetLife Kool Aid". By the way, upper management prefers this because they have all the control. Whereas the employees they are literally firing in waves in the North East offices, who have tons of valuable industry knowledge and valid opinions on how things are going, are a flight risk to the CEO and his "cabinet" of money hungry minions.

    I am not one of their robots. I see what is happening and the agendas they have. It may be sustainable for a while for these execs because, let's face it, they're an old insurance company, so they will always have a consistent money flow. But for those of you who want a place who values their people and the products they produce and love a collaborative and innovative environment, DONT WORK AT METLIFE.

    Advice to ManagementAdvice

    Get your head out of your.....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    good for younger people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internal Wholesaler in Charlotte, NC
    Current Employee - Internal Wholesaler in Charlotte, NC

    I have been working at MetLife full-time (more than an year)

    Pros

    state of the art facilities, lots of new transplants, opportunities for community events, nice location in ballantyne

    Cons

    no path to promotion on the sales desk, very low morale, promises were not kept, i havent had a one one one in more than 6 months, i get the impression they want younger people on the desk who will be happy with the low salary, stay away if you are over 30 unless you are changing careers you will resent some of your peers otherwise

    Advice to ManagementAdvice

    promote senior people

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Rudderless ship in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Raleigh, NC
    Current Employee - IT Manager in Raleigh, NC

    I have been working at MetLife full-time (more than 10 years)

    Pros

    Benefits and even they are being reduced.
    They seem to be given an award each year for flexible working conditions for new moms.

    Cons

    Salary
    Technology used in house- Still using Windows XP
    Personal growth and career advancement non-existent
    Senior management inner circle that does not include front line management input or feedback.
    Serious Ivory Tower syndrome
    Reductions of full time employees and continuing to outsource jobs

    Advice to ManagementAdvice

    Actually listen to managers and the remaining full time employees to get a better idea of what is working and what needs to be addressed.
    Hire some full time employees. They have the best interest of the company in mind.
    Develop career advancement opportunities. Do not just talk about this, deliver on it for your high value employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Financial Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Fort Lauderdale, FL
    Current Employee - Financial Services Representative in Fort Lauderdale, FL

    I have been working at MetLife full-time (more than an year)

    Pros

    You make your own schedule

    Cons

    Unless you are already an established advisor and have a book of business, it is very difficult to succeed. They churn through a lot of new hires. They make you bring in clients and hold your commission for 6 months. Then only pay you a percentage after 6 months, and finally, they keep your clients if you leave.

    Advice to ManagementAdvice

    Management states that they are there to help you and they want you to succeed but the only advice they give you is to cold call.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Many years of quality followed by a few years of disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Short Term Disability/FMLA Unit Leader in Mount Prospect, IL
    Former Employee - Short Term Disability/FMLA Unit Leader in Mount Prospect, IL

    I worked at MetLife full-time (more than 3 years)

    Pros

    Good benefits, stable company, in all areas other than the disability organization, there was a great amount of support and collaberation.

    Cons

    The expectations of the claim managers is unrealistic. Leadership pushes upper management initiatives that do not translate to the day to day operations. In many situations I requested clearer detail on HOW to do what was being requested. When I provided some challengesin the process and asked for guidance, I was told to stop asking questions and just do it. There is no training for management and very limited training for the claims managers.

    In addition, tthe pay structure is a full tier below the rest of the company. A "Unit Leader" who is a people manager insNOT paid as a "Manager" as it would be across the rest of the business. My direct supervisor, who handled over 60 FTEs was paid as a "Manager" instead of a "Director" as he would have been with those responsibilties in any other organization within the company. (I do have a few years working within HR at MetLife which is what provided me this insight).

    Advice to ManagementAdvice

    Within the disabilty organization there needs to be some improved understanding of the reality of daily work and needs by upper management. When this gap is closed, their operation can be great.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 6 people found this helpful  

    Looks like a great company outside , but interior is questioning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Associate in Research Triangle Park, NC
    Former Employee - Technical Associate in Research Triangle Park, NC

    I worked at MetLife as an intern (less than an year)

    Pros

    -good culture & people , nice work/life balance,easy to talk to higher ups
    -

    Cons

    -lacks core training, doing too much new things and cant get good at any of them , trying to copy fidelity,cisco's way of doing internships and programs but not doing it right
    -company will only pay attention to ppl they like more , and look past others they dont
    -tries to sell that their a tech company , but interior technology being used in the company is at least 5 years old
    -internship program was lacking in preparation , some team members didnt want to deal with their interns,some managers barely talked to their interns,there was more " events" than actually training, unprepared managers and team members

    Advice to ManagementAdvice

    If your going to get new hires who are new graduates make sure you take care of each every one of them.Make sure you lock down on training these new grads and not just have 4-5 events every week as your way to filler the void.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 8 people found this helpful  

    Not all it's cracked up to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at MetLife full-time (more than an year)

    Pros

    Strong brand, good pay/benefits, some departments enjoy a great work environment. Management is trying very hard to create a positive culture in Charlotte and it's possible they may achieve that goal in time. Management does articulate the reason behind certain strategic initiatives pretty well and with a lot of gusto.

    Cons

    Work distributed unevenly to new staff. Don't count on your manager helping you learn about parts of the business behind your assigned responsibilities; you have to partner with the right people who have an interest in helping you grow if you want to go far. Highly political environment with lots of cliques. If you're the type that can nod your head and smile you should be able to do fine but if you like to try to challenge the status quo even a little bit this isn't the place for you. Never worked anyplace before where there was so much gossip and talking behind other people's backs. Management seems blissfully ignorant of the toxic environment- which can be understood to some extent as they have bigger fish to fry- but having to be constantly reminded of what a great place is to work in the face of this becomes frustrating.

    Advice to ManagementAdvice

    Acknowledge the transition to Charlotte isn't going nearly as well as anticipated. Encourage people to ask questions which acknowledge existing problems rather than strategic questions. Find ways to solicit anonymous feedback. Train advisors to have at least a rudimentary understanding of basic functional areas of the company to avoid misunderstandings. Encourage VPs to become more engaged by understanding more about the daily challenges of the business they manage. Basically do more to effect the positive culture you want rather than just talk about we should love to work for the great MeLlife.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Micro-managed and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetLife full-time (more than 3 years)

    Pros

    not sure where to start, only thing good is that you have decent amount of time off, you just cant use it when u need to or would like to due to scheduling

    Cons

    no work life balance, very limited growth opportunity, new management unskilled and unethical, very high turnover rate

    Doesn't Recommend
    Negative Outlook
  10. 5 people found this helpful  

    Good pay and benefits; long hours, high stress, and very political environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Tampa, FL
    Former Employee - Director in Tampa, FL

    I worked at MetLife full-time (more than 8 years)

    Pros

    Company pays on par with competitors, benefits package is excellent, lots of opportunity to move internally due to size of company

    Cons

    Complex company to navigate, highly political environment creates a stressful working culture, extensive restructuring at all levels seems to be the norm, in some groups employees are treated as assets who are expected to work long-hours and made to feel guilty when wanting to take time off. Can be difficult to find internal promotions, lateral changes/opportunities are often available.

    Advice to ManagementAdvice

    Stop telling employees they are highly valued, while demonstrating through your actions that this is not the case. Don't advertise to candidates that MetLife offers a flexible work environment, high growth opportunity, work from home capabilities, etc. if you are never going to allow them to take advantage of these highly desirable benefits.

    The lack of consistency and extended time frames required for decision making at the senior leadership level is a major concern for employees. Project time frames are often established, leadership stalls the project(s) due to inefficient decision making, yet the employees are still expected to meet the pre-established deadlines, resulting in long, hard hours to complete projects.

    Millions of dollars are wasted each year on projects that are approved and then cancelled. This creates serious morale issues for the people working 15 hour days on projects that are then cancelled. This also results in limited opportunities for these employees to receive increased salaries, bonuses, and promotions because the projects were not completed (due to executive decisions); regardless of the energy, effort, and talent put forth....can you say burn out???

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good company, but stay out of the Legal Department!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at MetLife full-time (less than an year)

    Pros

    The company has many positive initiatives and promotes advancement, whether it's real is not clear. Plenty of training available.

    Cons

    Managers are poor and it can be difficult to form positive relationships.

    Advice to ManagementAdvice

    Create real opportunities for employees to build on their skills. Consider cross-training in the department for associates to be exposed to more business areas for possible advancement.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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