MetLife Reviews

Updated August 20, 2014
Updated August 20, 2014
935 Reviews

3.0
935 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetLife President & CEO Steven A. Kandarian
Steven A. Kandarian
302 Ratings

Review Highlights

Pros
  • Flexible work arrangements and very good company for work life balance (in 104 reviews)

  • MetLife has great benefits and different positions in different departments (in 74 reviews)


Cons
  • Some of the supervisors don't allow flexibility as far as work-life balance (in 21 reviews)

  • Lack of visibility to senior management as to who is doing the actual job (in 33 reviews)

More Highlights

161 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    An organization caught in the transition from what it used to be and what it hopes to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  New York, NY
    Former Employee - Vice President in New York, NY

    I worked at MetLife full-time for more than 3 years

    Pros

    Large Global organization with significant potential to leverage their Insurance & group benefits businesses globally.

    Cons

    Significant change resulting in a churn of talent. The values are in flux and the workforce is polarized between those who brought the organization to this stage but who now fear for their jobs and the new hires who have been brought in to bring about change.

    Advice to ManagementAdvice

    Invest more in two way employee communications and change management skills for all levels of management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Look elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative  in  Des Moines, IA
    Current Employee - Senior Customer Service Representative in Des Moines, IA

    I have been working at MetLife full-time for more than 3 years

    Pros

    Some management is attentive but is definitely "Corporate". If you like politics and beaurocracy, this is the place for you.

    Cons

    Politics, politics, politics, politics, politics

    Advice to ManagementAdvice

    Loosen up and give some autonomy to your employees

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Treats employees like numbers and not people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Warwick, RI
    Former Employee - Claims Adjuster in Warwick, RI

    I worked at MetLife full-time for more than 8 years

    Pros

    Worklife Balance, Good Bonus, Good Benefits, Lower and Mid Level Management were Great

    Cons

    Upper Management had no care for the well-being of its employees, Everything is about shareholders profit. Claims staff overworked and underpaid with no thank you's from upper level management. They have had multiple series of layoffs over the past few years and have layed off great customer focused employees who couldn't keep up with the volume because they were providing quality customer service. The volume was far too high and the only way you could keep up would be by eliminating superior customer service. Constantly felt like I was just a number to upper management and not a person.

    Advice to ManagementAdvice

    Start treating your employees with dignity and respect. Promote lower level supervisors and managers rather than hire from the outside. Employees feel like they are constantly at risk of losing their job. Employees cannot perform well with that kind of culture. Create an inclusive culture where employees feel valued and want to contibute to the success of the company. You lost an exceptional employee in me when this culture ended.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Internal Wholesaler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internal Wholesaler I  in  Charlotte, NC
    Current Employee - Internal Wholesaler I in Charlotte, NC

    I have been working at MetLife full-time for more than a year

    Pros

    Great Coworkers that are experienced and dedicated. Nice building to work in and relaxed business casual atmosphere .

    Cons

    Every hiring manager lied to us about raises and variable compensation .We saved the sales desk Transfers making way more extremely lop sided and a real moral downer .

    Advice to ManagementAdvice

    Tell the Truth the first time. Pay us experienced better than average salary and variable comp. Stop the useless town hall meetings it's bs we don't want to hear and a waste of time. Over deliver on your promises we saved your sales desk .you told us that .

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 7 people found this helpful  

    All about the optics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at MetLife full-time for less than a year

    Pros

    The pay and benefits were within normal industry standards.

    Cons

    -Lack of focused and measured training for new hires. No actual benchmarks or goals.
    -Fragmented focus on projects and training.
    -Well established group with sub-cliques…manager did not run the department.
    -Sold as a “start-up” within recruiting and onboarding stating MetLife desires your input and suggestions, the reality is they don’t want your feedback or suggestions. Just do the job yesterday and don’t question anything.
    -Siloes and no interdepartmental cooperation exists. Unprofessional language and behavior abounds between departments and personnel.
    -Obsolete and antiquated technologies…regressive and not a career builder for anyone.
    -Managers are process managers, not people managers.
    -If your group dislikes you for any reason, you will be pushed out. This is the same group that you don’t meet when interviewing for the job. Huge disadvantage for incoming hires.
    -Communication between managers and subordinates is opaque at best. You never receive any feedback on your proposals or training progress.
    -Company is only concerned with how it looks to its shareholders. This is at ALL costs!
    -Morale is a joke. Disregard what you’re told upon interviewing.
    -Massive loss of knowledge with their elimination of the previously existing workforce for the move to NC. No knowledge transfer.

    Advice to ManagementAdvice

    Don't neglect the Raleigh area talent pool. Once word gets out how bad things really are, you will be importing your help once the Raleigh pool is tapped out. Hire people managers; work and life is not 100% all about process.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Horrible upper management in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications and Infrastructure Engineer
    Former Employee - Applications and Infrastructure Engineer

    I worked at MetLife full-time for more than 5 years

    Pros

    Good Work/Life Balance
    Good Bonus package
    Annual raise (mostly 2%)

    Cons

    Upper management is out of touch (Engineering leadership)
    Poor communication from Upper IT Management
    No career path defined by IT Management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    big, anonymous for most, disjointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetLife full-time for more than 3 years

    Pros

    Flexibility, unfortunately due to widespread apathy and clueless management, but take what you can get.

    Cons

    Lowest common denominator of large number workers. Huge number of retired-on-active-duty types, and embedded real estate and insurance professionals who are out of touch with the technology needs of a contemporary company.

    Advice to ManagementAdvice

    Stop rewarding ignorance and neglect, focus on hiring good people and promoting good people from within instead of trying to fill quotas. At the very least, keep your middle management from talking about quotas so publicly - it is disrespectful to everyone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    big gap between senior management and rest of team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MetLife full-time for more than 3 years

    Pros

    interesting work; many offices. a change to gain knowledge then leave, or just sit and hang out for years on end, whichever career track you feel like, you will be directed that way.

    Cons

    total lack of recognition for best efforts yet responsibilities kept increasing..smart management, just lazy and rude to junior staff. mixed messages about work from home - allowed but discouraged. many people leave all the time, not sure why, but they end up on their feet elsewhere.

    Advice to ManagementAdvice

    none.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Financial Representative/ Investment Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MetLife full-time for more than 5 years

    Pros

    Flexible hours, strong name recognition.

    Cons

    More focus on International business than keeping the US Sales division healthy. Limited competitive products. Too reliant on internal leads to build a strong personal book of business. Very high turnover both at the local office and corporate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Ok place to work today

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at MetLife full-time for more than 8 years

    Pros

    The best area of MetLife is the training. They give you the best training in the industry. Also, co-workers were always friendly and would help you if they had time. The medical, dental, and other benefits are also better than most other companines in this industry. This is a good job if you are right out of college or just starting out in the industry.

    Cons

    The problem with MetLife is there is no areas for advancement if you are not in the right circles. They seem to keep changing the compensation structure to pay you less and keep more for the company.

    Advice to ManagementAdvice

    Stop worrying about the stock price and focus on your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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