Metal Sales Manufacturing Reviews

Updated February 5, 2015
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Metal Sales Manufacturing CEO Craig L. Mackin
Craig L. Mackin
2 Ratings

21 Employee Reviews

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  1. 4 people found this helpful

    Misguided and short sighted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metal Sales Manufacturing full-time (more than 8 years)

    Pros

    The people are truly wonderful and care about what they do

    Cons

    Ownership is irrational, arrogant,spoiled and rude.
    Going on the 4 President in 6 years
    Ownership doesn't invest in the plants
    Always feel you are next to get fired

    Advice to ManagementAdvice

    For the sake of the employees please sell the company to someone who cares about people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful

    Executive and management team is achieving well over 100% turnover, CEO is thrilled!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at Metal Sales Manufacturing full-time (more than a year)

    Pros

    There are NO pro's working at Metal Sales, the only positive is I received no 'surprise' from anyone working here when I told someone I am interviewing or quitting, everyone is very helpful and understanding while they themselves are also looking for a better place to work - we all have incredible distrust toward ownership - a common enemy. You have great resources that will assist and share recruiters and leads and former employees are very supportive as well.

    Cons

    Three of the four owners (ego-maniacs and other well known issues) are incompetent tyrants that lack the business context and ability to lead any business. Fortunately for them they inherited the business (they could have never created it, or been successful working for anyone else), unfortunately they don't have the leadership ability to run the business or the understanding of how much value they are destroying by their decisions and the manner in which they lead the business. The company has no short or long-term strategy, is led by an hourly knee-jerk reaction-oriented owner with no conscience for the ramifications of his behavior and detrimental actions and the long term impact on morale of employees, customer satisfaction, and ultimately the success of the company.

    Advice to ManagementAdvice

    You will continue to experience exactly the results you are achieving from the current leader (the leadership experiment should be over), sell the business, or transition who leads it before you destroy what value remains and do a huge favor to the hard working employees that could thrive under a capable leader.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful

    The worst place I have ever worked at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mocksville, NC
    Former Employee - Customer Service Representative in Mocksville, NC

    I worked at Metal Sales Manufacturing full-time (more than a year)

    Pros

    It was close to home and the pay was okay

    Cons

    The turn over rate was at 35%. Most employees don't make it past 3 yrs of working there. In the almost 3 yrs I was there, I had 3 admin managers and 4 general managers. One past GM treated all the employees like crap---he constantly belittled them, & was very nasty to the ladies in the office. The company needs a revolving door placed in it as fast as employees come and go. Management could care less about their employees or their customers. If a customer calls in and says that somethings is wrong with their order--then management automatically assumes the customer is trying to cheat them. Some customers have had to wait for over two months to receive their metal. This company can't seem to keep up with demand in the warehouse---mainly because of old machinery and the high turnover rate and constantly out of stock. Customers would be furious to get only their panels but not receive their trim or screws. Several customers have quit doing business because of that---it is not only frustrating to them but it was to me as well. The absolute worst place I have ever worked---I am glad I am no longer there. I just feel sorry for the good people still there trying to make a living. Many are being taken advantage of by having to do someone else's job while their own gets behind---and then they receive no help at all. Favoritism runs rampant in that office!

    Advice to ManagementAdvice

    Your employees are your greatest asset and should be valued as such---and without your customers, you would not be in business for very long.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 10 people found this helpful

    Good Questions to Ask Before Accepting a Role at MSMC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Metal Sales Manufacturing full-time

    Pros

    it really is a great product.

    Cons

    Management lacks professional context which hampers their ability to effect improvement

    Advice to ManagementAdvice

    This forum is meant to inform and not just be a sounding board for disgruntled employees. While the observations shared in other posts are not entirely inaccurate, in the spirit of the original intent of this forum please see a list of questions I wish I had asked. The answers, or reactions from interviewers when asked, should provide the context necessary to make an informed decision.

    Ask about their rolling 24 month personnel turnover rate (salaried and leadership team). What are the drivers for it? How much has it improved over the past 3-5 years? Actions to address and success with those actions?

    Ask about their performance development and review process for salaried and hourly employees and how those grades factor in to bonus pay. Are there objective goals to reach or are the decisions subjectively decided by leadership/ownership?

    Ask about their 3 year revenue trend. Actions to continually improve?

    Ask about their 3 year profit trend Actions to continually improve?

    On a related note: As the parent company (Interlock) also owns a taxi company that is trying to compete with Uber, etc: Ask them how they are responding to those competitive pressures and market dynamics. Are they looking to re-legislate or are they looking to adapt their business to the market and improve? The answer is telling as to ownership's professional context and response to those pressures in other businesses

    To that end: Ask where else the very hands-on brothers/ownership have worked and what type of professional context they bring as leaders of the business. (You can actually see this on their Interlock Industries website). This is really at the heart of the company's challenges.

    Ask about their financial tracking/ reporting methodologies and tools; not the specific results, but the tools used to assemble the results. Interview with a GM, if you can, to gain insight on that level. It's telling just to watch the machinations necessary to garner data.

    Ask who the last CEO was and how he was asked to move on (and by whom).

    In the unfortunate event that a termination is necessary, how are they handled? How have the last 5 leadership team terminations been handled? Last 5 salaried terminations? There's an escalation policy. How is it applied to salaried employees?

    Ask how many Presidents they have had in the last 7 years? 5 years? 3 years? What were the drivers for this change?

    Ask how many VP of Regions, Finance, IT, Purchasing, Sales and HR they have had in the same time frame. What drove those changes?

    Search LinkedIn or other resources and engage former employees. If you do this right, you'll receive candid and professional feedback with external context. It could be bountiful for you in making a career decision.

    Ask them about 'soft skills'

    Ask about trends in their employee health care coverage. What was the coverage in 2013? 2014? And what changes are expected in 2015, specifically spousal coverage? This speaks to the ability to recruit the best employees and retain them long term as well as ownership's commitment to employee welfare.

    Ask about the status of their ERP system upgrade (21 branches....when did they start the initial upgrade and how many branches have it now?)

    Ask them about new product development programs

    Ask about their minority hiring practices (9 members of the senior leadership team; 21 branch General Managers; 75+ Territory Sales Managers. How many are minorities? How many are women?)

    Leverage your professional network to understand the company's reputation as a customer/supplier/employer as well as that of the Mackin family. Engage the business community in Louisville, the Building Products market and banking/funding community. I did this AFTER the fact, unfortunately, but wish I'd done otherwise. Very telling.

    In any event, there's no judgement here. These are just questions I wish I would have asked. You'll make the best decision you can. Hope this helps.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful

    Could be a Great company with the right management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Metal Sales Manufacturing full-time (more than 3 years)

    Pros

    Somewhat stable history and good financials.

    Cons

    No team environment. Lots of pointing fingers. Regional and Corp. management don't value the front line staff. Work/Life balance is atrocious.

    Advice to ManagementAdvice

    Make some changes in management, focus on employese, and you need the "top down" mentality on creating a team environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    NC Plant hard to do business with. Bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mocksville, NC
    Current Employee - Anonymous Employee in Mocksville, NC

    I have been working at Metal Sales Manufacturing full-time (more than a year)

    Pros

    close to home, work with a few good people other than that this has been the worst place I have ever worked. No team work, always having to finish another persons job to get mine done.

    Cons

    NC Plant used to work as a close team, not any more. Upper management- all seem to not care about our customers, and their needs. One customer has waited for 2 months to get over 500 Pieces of custom trim. Word has it, they are no longer doing business with us. We have lost several customers do the fact of not being able to deliver metal, but mainly trim to our customers in a timely manner, the customer will receive their metal panels, without trim, or we will not have a coil to make the metal.
    Then, we have employees who abuse the point system, always late, and leaving early with no reprimand. There is no promotion from within, one employee has been with the company for two years with no evaluation or raise. We fire our good CSR for messing up a 5,000 lb order when another CSR still has her job after messing up 5 orders of hog houses, about 45,000 lbs, yet this CSR still has her position. HMMM? Favoritism? Cronyism sure is evident in upper management. Management has changed everything the way trim opertates, using forklifts as tables ( check osha guidelines), telling one customer-" to get out of the plant, I am not running your roll valleys anytime soon." When the order was already a week late. Take my advice , if you want your metal in a timely manner, DO NOT order from NC plant, you may or may not get it. Guess we need to start looking for another job because management is seemingly driving away our customers.
    Replace the management with team oriented managers, only working as a Team from the top down will we be able to turn around the negative atmosphere in the plant.

    Advice to ManagementAdvice

    Upper management needs to be replaced, Owners, I hope you read this review, And come talk to the NC Team, not just Management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful

    Abusive tactics, Work here at your own risk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metal Sales Manufacturing full-time (more than 3 years)

    Pros

    Hard working employees, most are over 40 and have that old style of work ethics.

    Cons

    Management & Ownership exploits employees because of age, they higer older workers who will take the abusive management style. Employees are "afraid" of losing their jobs if they don't cower to threats of termination.
    I have seen Branch Managers, IT Managers, Sr. employees all leave in the past 16 mo.
    Many key employees are disgusted with the management style, and are being hired by their competition.

    Advice to ManagementAdvice

    Now that the economy is turning around, your going to continue to lose the "talent" that has kept you afloat.
    I would write more but I have wasted enough time on MS.
    To ownership, I hope that tower you live is not very tall, your ego's won't survive.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful

    Take advantage of good and hard working employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Metal Sales Manufacturing full-time (more than a year)

    Pros

    There aren't any. If you want to be taken advantage of this is the place for you. And talk to like you are a child.

    Cons

    The management plays favorites. If you don't kiss butt you won't go far. People form clicks and gang up on other employees. The overload you with work and then write you up when you can't complete it. No communication. No support. No training. People that work hard and care about the companies best interests are taken advantage of. This was one of the worst places I have ever worked. No team work. It was like a daycare people telling on you all the time when they can't even keep up with their own work. But if you like kissing butt this is the place for you.

    Advice to ManagementAdvice

    Treat people equally and communicate. Don't talk down to people and try training them. Oh wait instead of your employees training you, you should know the job. And do your own work so people can get theirs done. If you respect your employees maybe they will respect you. Get a clue especially when you have someone in a job that has no clue what they are doing and still continues not to know.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Horrible place to work.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Metal Sales Manufacturing

    Pros

    Pay seemed okay at first. The job is great if you want to be taken advantage of. There is absolutely nothing good about this company.

    Cons

    The supervisor team is unreal, If You are not buddy buddy with them you will not move up, they only give you a raise if they like you, no matter how hard you prove yourself. I have had manipulated paychecks, shaved hours, and vacation time stolen from me. If they know we are having management come, they send the ones that will tell the management what's going on home. They expected us to work 3am -7pm and come in on the weekends for regular pay. Not to mention the lack of sleep we operated heavy equipment on, the managers embarrass you in front of other employees, they will not take you to the side and talk to you. If you get injured they try and tell you to use your insurance to pay for it so they can receive their bonus checks still.

    Advice to ManagementAdvice

    You should stop by unexpected, and see how filthy your warehouse is, I guarantee if osha were to stop by, the plant would be shut down.

  11. 3 people found this helpful

    Ownership is an irrational tyrant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fontana, CA
    Former Employee - Anonymous Employee in Fontana, CA

    I worked at Metal Sales Manufacturing full-time (more than 5 years)

    Pros

    Is was close to home. I worked with dedicated loyal people who only wanted to make the company successful and secure their futures, in spite of the lack of respect, appreciation and constant negative outlook from ownership and management.

    Cons

    The unrealistic expectations and demands from ownership and upper management. They ignore state labor regulations to cheat employees out of overtime pay. There is no proper training. They demonstrate lack of appreciation, no more raises or bonuses.

    Advice to ManagementAdvice

    Stop following the demands of an irrational tyrant. Learn to appreciate the hard working loyal employees and show it. Provide a better benefit package. Don't take hours from employee's PTO bank without employee authorization.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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