MetroPCS

  www.metropcs.com
  www.metropcs.com

MetroPCS Reviews

Updated September 1, 2014
Updated September 1, 2014
150 Reviews
3.3
150 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetroPCS Chairman, President, and CEO Roger D. Linquist
Roger D. Linquist
73 Ratings

Review Highlights

Pros
  • Great benefits, lots of advancement opportunities (in 13 reviews)

  • The ability to move up into management was definitely there (in 4 reviews)


Cons
  • Upper management not willing to make relevant adjustments to allow innovation (in 10 reviews)

  • We were constantly reminded of the fact that we were working for the "low cost provider," affecting each dollar spent (in 5 reviews)

More Highlights

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    MetroPCS Sales

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS

    Pros

    Good money, many locations in Florida

    Cons

    If your wasting time you get fired, if you don't sell enough your out no excuses.

  2.  

    Unexperienced management team

    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at MetroPCS full-time (less than an year)

    Pros

    Great employees, not including upper management

    Cons

    Upper management is Unexperienced and only promotions go to people within the "group". All recognition is given to account managers and they have nothing to do with sales excellence.

    Advice to ManagementAdvice

    Enjoy your job while you have it. If someone from corporate who actually knows what their doing would come in and clean house.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    MetroPCS in front of lewisville high

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Lewisville, TX
    Current Employee - Sales Associate in Lewisville, TX

    I have been working at MetroPCS part-time (less than an year)

    Pros

    -The more you sell the more you earn

    Cons

    -Horrible management
    -No training for new employees
    -Expected to learn everything in one week and do not accept mistakes
    -Not a good job for teenagers because they do not care if you have homework
    -Treat female workers with no respect
    -One of the managers is VERY inappropriate, even with customers
    -When I went to get my paycheck for my last week they payed me in cash and deducted $40 for no reason
    -No breaks
    -advised to lie to customers
    -expected to make a sell to every person that walks through the door and get extremely upset if you let one go without them buying something

    Doesn't Recommend
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  5.  

    worst place to work, out of all cellphone stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Sacramento, CA
    Current Employee - Sales Associate in Sacramento, CA

    I have been working at MetroPCS full-time (more than 3 years)

    Pros

    worst place to work, out of all cellphone stores

    Cons

    lazy managers, worst customers, dirty place

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Not what it seems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SERVICE ADVISOR in Dallas, TX
    Current Employee - SERVICE ADVISOR in Dallas, TX

    I have been working at MetroPCS full-time (more than an year)

    Pros

    Gained experience with customer service. Learned many skills that I feel will be good in the long run. I get a discount on my phone service monthly for working for MetroPcs.

    Cons

    I am at a franchise of MetroPCS (authorized dealer). I had seen the benefits of working for MetroPCS online and they are not even remotely accurate. I have not gotten a vacation in more than a year of work. I don't get any discounts on the the phones, yet every now and then a discount is given to us if sales of a certain phone are not doing so well. No 401K. No insurance. No bonuses. Crazy hours of work. And above all extremely terrible customers, yet what can you expect from someone that pays less than $100 for cellphone service.

    Advice to ManagementAdvice

    All I could say is check how the franchises treat their employees. If workers don't push so much for sales there must be something wrong, don't you think? We wake up every day and wear the name MetroPCS on our shirts representing a company that in the end seems to never be there when we need it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    management was horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Stockton, CA
    Former Employee - Store Manager in Stockton, CA

    I worked at MetroPCS full-time (more than an year)

    Pros

    it was very laid back

    Cons

    management is bad, was there for 2 years and was manager of the store with a lot of responsibilities and was paid $9/hr

    Advice to ManagementAdvice

    get some proper management training

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Heck on earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX

    I have been working at MetroPCS

    Pros

    pay ... IF you get a good rate coming on board

    Cons

    MANAGEMENT... the management here is tyrannical, functions on a good ole boy system, does not support the employees that do the actual work. Relationships determine career progress.

    Advice to ManagementAdvice

    None ... new management is needed.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Infrastructure Architect in Plano, TX
    Current Employee - Infrastructure Architect in Plano, TX

    I have been working at MetroPCS

    Pros

    Free cell phone service while employed.

    Cons

    Management has no knowledge of what needs to be done, but gets incorrect information that sounds good, then goes with it, and work me be redone once it all fails.
    Salaried employees who are systems engineers and administrators time is watched to the minute, even when we are called in the middle of the night and asked to work maintenance work at night.
    No one is shown any respect.
    OSHA laws are ignored.

    Advice to ManagementAdvice

    Take look at the relationship, between engineering and operations.
    Show respect to your employees, and praise them for good work, not just when they do bad.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    This is probably the WORST place I have ever worked at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative in Los Angeles, CA
    Current Employee - Sales Representative in Los Angeles, CA

    I have been working at MetroPCS

    Pros

    Free phone w/ crap service.
    Get to talk to people all day.

    Cons

    Incompetent management
    No fairness in promotion/advancement
    Favoritism
    Low pay/very low comission
    Micromanagement/breathe down your neck environment
    Idiot customers (most dont speak English)
    Horrible benefits system
    They don't care what employees think. This is huge. Basically rank is everything, and if you have more rank, then you're right (even when you're wrong), which is BS. Real leaders know when they're wrong. I have worked with good leaders and bad leaders, these people are all incorrectly trained.
    Lots of uneducated people work for the company
    Not intellectually stimulating

    Advice to ManagementAdvice

    Establish a system to review leaders.
    Listen to your employees.
    Create a more aggressive performance based compensation plan.
    Keep your employees better informed.
    Provide benefits to all employees.
    Create a leadership development program where ambtious employees can gain the knowledge and skills necessary to advance.
    Provide more opportunities for advancement.
    Provide tuition reimbursement.
    Support and encourage education. (this leads to smarter employees who are more productive)
    Listen to your customers. (this leads to better products that people actually want, which will in turn increase revenue!)

    Doesn't Recommend
    Disapproves of CEO

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