MetroPCS Reviews

Updated March 26, 2015
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29 Employee Reviews

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  1. Average Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Philadelphia, PA
    Current Employee - Sales Representative in Philadelphia, PA

    I have been working at MetroPCS part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Getting paid a hourly rate and commission is always a plus. This job also offers the freedom of not having to deal with a manager constantly nagging you.

    Cons

    Commission rate is terrible, not worth the effort. Hourly rate below minimum wage. The lack of staff means that you'll be working at different stores often and wont find out until last minute. Impossible to call off since your the one opening and closing the store.

    Advice to Management

    Raise rates of pay and offer more realistic goals.

  2. terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Daytona Beach, FL
    Former Employee - Sales Representative in Daytona Beach, FL

    I worked at MetroPCS full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    not a lot of workload

    Cons

    changing schedule within 1-2 hours before hand
    telling you to leave and then come back when they do no pay for your gas
    working every sunday because you are the back up
    all they care about is the store, not if you are ok
    no commission nor bonuses (wishingstar wireless)
    no health insurance
    minimum pay when you are doing manager's job

  3. ok job really depends on the owner of the store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tarpon Springs, FL
    Current Employee - Customer Service Representative in Tarpon Springs, FL

    I have been working at MetroPCS part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    starting pay was 8/hour which was okay for a summer job at the time.
    flexible schedule ...if you let them know a month in advance

    Cons

    wasn't paid fairly though. my boss wouldn't look at clocked hours just what was on schedule. i would sometimes stay an hour after closing to help customers.
    i was usually the only one at the store with no breaks.
    my boss would pay the full-time employees "salary pay" and he wouldn't pay them overtime when they were working 60 hours a week. could have been my boss but it was so ridiculous.

    Advice to Management

    since all stores are privately owned, you should really pay attention to the owners of the stores to make sure they follow protocol. owners like the one i worked for were sneaky and left a bad taste in the mouth of many.

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  5. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Santa Ana, CA
    Former Employee - Store Manager in Santa Ana, CA

    I worked at MetroPCS full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    help people save money.
    show people that having a smart phone can improve their live.
    having people leave happy from the store.

    Cons

    same people not all are very stingy.
    too many cheap phones.
    Phones brake up so fast.

    Advice to Management

    higher pay rate.

  6. Helpful (1)

    High Stress Pressure Cooker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician in Alameda, CA
    Former Employee - Field Technician in Alameda, CA

    I worked at MetroPCS full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great salary, strong technology challenges

    Cons

    Ruthless and unforgiving scheduling and paperwork for the people easiest to intimidate, the field technician and others on the bottom of the ladder.

    Advice to Management

    Give the hardest workers a chance to survive. Stop forcing the lie. Micromanagement does not engender trust.

  7. Great Job, Horrible Atmosphere - Field Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician in Fort Washington, PA
    Current Employee - Field Technician in Fort Washington, PA

    I have been working at MetroPCS full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great Benefits, and the job itself is really good.

    Cons

    Promotions happen on a buddy system. Favoritism is obvious, and when management realizes mistakes, they brush them under the carpet.

    Advice to Management

    Make interviews equal and standardized rather than tailoring them to fit one specific candidate you'd like to promote

  8. good health benegits no room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Ser in Miami, FL
    Current Employee - Customer Ser in Miami, FL

    I have been working at MetroPCS full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    benefits and great good health ins

    Cons

    never moving up no room for advancement

    Advice to Management

    pay attention to your salerep and their need for pay

  9. Great place to work for some people!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at MetroPCS

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -Free medical insurance
    -Free phone service plan
    -Flexible spending account
    -You don’t need to have a BA degree to get a management position
    -You don’t need to have experience to be a manager.

    Cons

    -Macro-management (manager is checking your arrival time, lunch time)
    -No reward for your hard work
    -No respect for your lunch time (manager interrupt your lunch time with work related questions)
    -You have to speak Spanish to get a promotion
    -Only management friends get promotions
    They should eliminate the slogan “people first” from their web page. It should be “ friends first”

    Advice to Management

    Take management classes! Respect your employees. Give a chance to other people to be promoted. Be fair with everybody!

  10. Helpful (1)

    Could be great, if not for poor decision making and upper management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Coordinator in Philadelphia, PA
    Current Employee - Marketing Coordinator in Philadelphia, PA

    I have been working at MetroPCS

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great company with a lot of potential

    Cons

    Upper Management
    Micro mangement of employees

    Advice to Management

    Take a look at regional teams and weed out the upper management that do not do anything

  11. Helpful (1)

    Horrible

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Oxnard, CA
    Former Employee - Sales Associate in Oxnard, CA

    I worked at MetroPCS

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Cheap service, great for Spanish speakers.

    Cons

    No breaks ever, no benefits, low pay & no chance to advance.

    Advice to Management

    Get better

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