Michaels Stores

  www.michaels.com
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Michaels Stores Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

2.7 847 reviews

52% Approve of the CEO

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Chuck Rubin

(115 ratings)

37% of employees recommend this company to a friend

Review Highlights

Pros
  • The employee discount is good, especially the associate appreciation discounts offered seasonally(in 58 reviews)

  • I liked the people I worked with and working around arts and crafts(in 19 reviews)


Cons
  • Even for full-time associates, don't expect 40 hours a week unless it's peak season(in 63 reviews)

  • Benefits for part time is not so great - maybe they could offer full time benefits to(in 63 reviews)

503 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Good job for high school kids to learn responsibility—not a long term career choice

    Replenishment Associate (Current Employee) Wilkes-Barre, PA

    ProsHourly smoke breaks, flexible schedule, nice management and employees, part time

    Conshours given are sporadic and inconsistent, low-paying, the air condition is set to come on when the store opens— not during working hours of employees, it gets very hot and I've nearly fainted many times and you're not allowed to wear shorts, employees must wear headphones that often spread bacteria and viruses—I often get ear infections. too much work and not enough time to get it all done without killing yourself, bi-weekly pay checks, low tech company, no bonuses, expectations for employees to do tasks are high, yet there's no real benefit to getting it all done because your hours will be cut if there's not a load of work, employees are expected to work holidays for the same pay as regular days, clock in and clock out is located in the back of the store which means almost every day we work off the clock when customers need help, training is given once and you're expected to understand what you're doing on your own after that, communication between employee and management is lacking, physical labor is very tough on the body

    Advice to Senior ManagementFix the cons, especially the low wages.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Sales Associate

    Sales Associate (Current Employee)

    ProsEmployee discount but I rarely ever used it. Managers were nice and understanding. Sometimes the managers would buy breakfast for the morning crew.

    ConsVery low wages. VERY hot in the store. I also worked the truck in the morning and the thermostat was set at 80 degrees and the air did not kick in during the summer until right at opening. Punishes cashiers if their new email percentages are not high enough even though they have an app that is the same as email

    Advice to Senior ManagementBe kinder to your employees, they do not make your wages and are not payed enough to be treated like children.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Ok place to work

    Anonymous Employee (Current Employee) Irving, TX

    ProsSummer hours and relaxed dress code

    ConsHuge workload, to many systems used to manage inventory and write orders.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    5 people found this helpful  

    Hard to deal with sometimes

    Replenishment Associate (Current Employee)

    ProsWorking replenishment, you (usually) don't have to deal with those customers that give you your life story and you don't have to keep your work area neat. It's a fairly easy job if you don't mind early hours and heavy lifting.

    ConsScheduling - How is someone supposed to survive off of 10 hours a week? Some people at my location are asked to come in early, stay late, work on their day off, etc., but when you ask for hours, there are none available. Yet, the minute you pick up a second job, you're scheduled 30 hours. Also, days are always being added to the schedule without notifying us. You quickly learn to check your schedule everyday.

    Time allotted to do work - When I first started, we were always given 7 hours to complete the truck. Now, we're given 4-5 hours (regardless off truck size) and we're constantly being told we're not working fast enough.

    Communication between managers - If one manager approves availability changes and another makes the schedule, it would probably be smart to make sure the scheduling manager is aware.

    Attendance and punctuality - People who are constantly 10-15 minutes late or call out because they missed their alarm should not be given four or five 8 hour shifts and the people who are constantly 10-15 minutes early and have perfect attendance should not be given one or two 5 hour shifts.

    Common courtesy - Managers should not be telling their employees on a daily basis that they are horrible at doing the job. It's rude and unprofessional.

    Advice to Senior ManagementYou can't run a business without your employees, especially replenishment. Not everyone wants to work at 3am so treat your team with some respect.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Replenishment Associate

    Replenishment Associate (Current Employee)

    ProsWhen you have a good manager the job is a breeze. It really doesn't get much more simple, they tell you what to do and how to do it.

    ConsHowever, there are many things that just don't seem well thought out company wide. They keep promising and giving me their word that I have what it takes to move up in the company, but when I apply I'm told I don't have the experience. It's bogus.
    They want 25% email collection, that's insane. With all the intel security issues, nobody wants to give out that info anymore. I have so many people that tell me they don't have an email, seriously people don't lie just say no thanks.
    Set the ad, but we aren't going to send you the right signs for everything.
    Set a new planogram, half of it is still clearance and discontinued, or some of it doesn't fit in the space given.
    Get a truck in, have the stuff fall on you trying to unload it.
    Have tons of seasonal fixtures with regular merchandise, not enough product to go in both places.
    Ask the employees for suggestion, ignore what they say.
    The system auto-updates two weeks out, so for two weeks you just have to know where things go.
    Communication seems to be a concept that is foreign, now it all seems to be about finding someone else to blame.
    It shouldn't be a common place thought that you are getting paid to do and not think, but with the way Michael's is now, that is how it feels.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Get Crafting

    Store Manager (Current Employee) Jackson, MS

    ProsThis company offers a great benefits package, very fairly priced. The customers are always friendly, because it's a hobby store.

    ConsThe store is very seasonal and there are many moving parts involved with keeping the store up to date with the current season

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    I love this job, the duties are perfect for me-I only wish the pay were higher!

    Part Time Replenishment Associate (Current Employee) Oklahoma City, OK

    ProsAs a replenishment associate, I get to see all the new merchandise first. I love Michaels' products, both SBA (regularly stocked products) and seasonal so opening and stocking the merchandise is like Christmas to me! I love to organize things so the replenishment duties are right up my alley. Unlike most people, I enjoy change so Michaels is a good fit for me because the placement of seasonal products and even SBA changes fairly frequently. Also, I get to work by myself setting aisles, end caps and stocking and also as a team unloading the truck and stocking seasonal. I like this combination.

    ConsThe biggest drawback at Michaels is the pay which is low. Also getting full time is not available in Oklahoma unless you are in management and part time means no benefits. Unloading the truck is pretty strenuous work. And then there's the glitter-pretty much year round there are products that are glitzed which gets all over you, but it's not too bad except the Thanksgiving-Christmas seasonal stuff which is glitterized to the max. The work pace is also very fast, which I don't mind but others might find challenging. If you don't like working at a fast pace or dealing with a lot of change, you might not like working here but for me, that's not a con.

    Advice to Senior ManagementIncreasing the pay to a living wage and employing workers full-time would give you the benefit of career associates whose experience and dedication would translate to dramatically increased customer satisfaction. And on a practical note, eliminate sharing space between sections on planograms; problems arise when products do not fit due to limitations of the underside of the shelves above them or when adjacent sections are not actually on the same side aisle.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Friendly coworkers and fun products to sell

    Cashier (Current Employee) Manchester, CT

    ProsMichaels sells a lot of great products.
    Employees are generally very friendly, helpful, and hardworking.

    ConsPay is low.
    Retail - especially during the holidays - is brutal. But managers really strive to make the environment fun and ease the burden on employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    3 people found this helpful  

    Michaels PA is "OK'

    Sales Associate/Cashier (Current Employee) Pittsburgh, PA

    ProsI love Michaels as a store. I love the products they sell and the coupons that give out. I love Michaels as a customer.
    I like to think our store has great customer service.

    ConsOne floral lady, the manager wont either hire someone else or teach sales associates how to make arrangements. This may be just for the current state I am in but the minimum wage pay that we get should be cut. With how much work Michaels employees do on a daily basis its seems like we are under paid. I say that for anyone working in retail also. I can honestly say I love Michaels but I have days where I am like "I really not up for it today". 15 minute breaks, no kind of metal detectors for thieves and all we can do is just stand there, and no help for the elderly employees. A woman I work with should've been able to retire at this point in her life but she isn't even making $12/hr.

    "promotions" are pretty much non existent. You get a (this is an estimate) 18 cent increase in pay every year. Other associates can say good job on a board and there is Employee of the month.

    Time off, you get one week I think a year or every few months. The managers always do theirs around the same time, so back to back they take there vacations.

    No full-time sales or cashiers.

    Half of the managerial staff is great, the others you have to be weary of what you say and do. "We want fun and creative staff" and then you have a non fun manager who sometimes makes it hard to come to work.

    Again, I love Michaels just these few things that bother me. It could just be the one I am working at though...or the cities stores in general.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great high School Job

    Front End Supervisor (Current Employee) Minnetonka, MN

    ProsI worked here all through high school and really enjoyed learning about crafts so I could help customers.

    ConsHoliday hours were very long, but thats any retail store.

    Yes, I would recommend this company to a friend

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