Michaels Stores

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Michaels Stores Reviews

Updated August 19, 2014
Updated August 19, 2014
913 Reviews

2.8
913 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chuck Rubin
126 Ratings

Review Highlights

Pros
  • The employee discount is good, especially the associate appreciation discounts offered seasonally (in 58 reviews)

  • I liked the people I worked with and working around arts and crafts (in 20 reviews)


Cons
  • Even for full-time associates, don't expect 40 hours a week unless it's peak season (in 64 reviews)

  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 64 reviews)

More Highlights

234 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Future Bankruptcy in Progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Houston, TX
    Current Employee - Store Manager in Houston, TX

    Pros

    Good salary and benefits .Worked with good people

    Cons

    Too many useless and time consuming procedures . Not enough payroll to take care of the customers .

    Advice to ManagementAdvice

    Stop trying to be like Wal-Mart and start taking care of your employees and loyal customers .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great place Run By Terrible People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Floor Associate  in  Antioch, CA
    Former Employee - Sales Floor Associate in Antioch, CA

    Pros

    great to work around the craft things you love. customers can be a little uppity but generally give you good craft ideas. co-workers are usually really easy to work with. flexible scheduled. fast-paced environment keeps boredom at bay

    Cons

    insane corporate policies force managers to become crazy and anal. ridiculous efficiency objectives. you're given a task to complete and then before you even begin a manager comes along and 'puts' you on something else, pretty soon, you have begun 6 different projects and completed nothing and the production loss is seen as your own. from a business stand-point Michael's is completely unorganized with zero accountability for merchandise. I'm surprised they have managed to stay in business as long as they have. I really enjoyed the actual job I had with Michael's ( cashier/picture framing dept) but I despised the corporate environment. I worked there for about 5 years off/on and not once did I get the impression that Michael's corporation really cares about its employees or the community it inhabits. poor pay rates and non-existent raises.

    Advice to ManagementAdvice

    Get out while you can before upper management uses you as the fall guy for their own incompetency or lack of moral fortitude

    Doesn't Recommend
    No opinion of CEO
  3. 2 people found this helpful  

    A huge let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Scrapbook Instructor  in  Boca Raton, FL
    Former Employee - Scrapbook Instructor in Boca Raton, FL

    Pros

    Employee discount
    Ability to see new products and trends

    Cons

    The Scrapbooking program was poorly run. They appeared to be making a huge effort to run a successful program, but they were not open to input from instructors. Their business model was so far off from competitors, it made selling and teaching the classes very difficult.

    Advice to ManagementAdvice

    This program could have been much more successful if corporate management was not so rigid in their thinking. The local store manager's could have been more supportive and helpful too. Felt like I was working with one hand behind my back.

    Doesn't Recommend
    No opinion of CEO
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  5. 4 people found this helpful  

    Craftastrophe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Manager
    Current Employee - Customer Experience Manager

    Pros

    -A great team who gives their all to make the store a fun place for coworkers and customers alike.
    -Absolutely amazing Store Manager who does everything to keep the store running smoothly and workers happy from scheduling to being available to listen to customer concerns.
    -Great Associate discounts.

    Michael's has a lot going for it, variety and an ever growing market. This makes Michael's a fun store to work in and with the constant bringing in of new merchandise it's a fun and challenging environment to learn and grow. This can be a double-edged sword though.

    Cons

    -The pay is horrendous. No one earns what they deserve, most earning too little. Non-Salaried management lucky to start above minimum wage, part time CEM's like myself it is impossible to survive on just this job, I cannot even imagine what it must be like for a Cashier or Sales Associate making 8 - 13 hours a week at even less pay.

    -Hours are sporadic for workers. The lack of consistency causes a great deal of distress, and the lack of hours even more so.

    -Email Collection requirements. The requirement to have our associates and managers collecting emails not only affects our time and effectiveness as customer service representatives, it affects our relationship with our customers. Many customers feel that their privacy is being breached, they don't want to be asked every time they come into the store for their email, etc. The entire process is debilitating to the workforce and causes a great deal of stress to associates.

    -Inconsistent scheduling and high turnover. There are dozens of P/T workers employed to Michael's who never are given a chance to step away from a register and get their feet wet. Because of this the turnover rate is outrageous and we lose great workers because they are not recognized for what they could be capable of if given the chance. Micheal's is like a conveyor belt and every moment focuses on the next penny instead of employee satisfaction.

    -Training is horrendous! Michael's as a whole has a "hit the ground running" mentality which is useful sometimes, but can only go so far. Cashiers and Sale's Associates are thrown right into it, which is great for picking up the basics, but when it comes to all the small details, the classroom sign ups, the SOP on Coupons, the way the front counter is supposed to be handled, they are given no direction and are left standing there lost and waiting for direction (which rarely - if ever comes).

    -Michael's does not promote a good work ethic to new and inexperienced workers. Due to all the above, with poor training, little chances for advancement, horrible pay, associates and even those in management do not follow Standard Operating Procedures.

    Advice to ManagementAdvice

    The Store Manager at my location is fantastic, and does everything in her power to make a happy and full fulling work environment. My advice goes further up, to the District and Zone Level, to HR level. Know your stores. Not just your company. Knowing your company does not mean you know anything about what's happening in your stores. Take the time to go into your stores, spend an entire day, a week, a month to watch the workers in action, to participate yourself! I cannot stress this enough. District and HR level constantly pressure stores to reach unattainable goals without ever having to perform the tasks/duties they are expecting from associates and management.

    Cashier and see what it's like to ask every. single. customer. for their email. To deal with the confusing coupons or signage issues. Come into a store and know your store before you build planograms that are not size accurate to the square footage of the building. Work in the frame shop and experience what your Certified Framers have to go through, and most importantly, take what your associates are saying seriously. If they are saying something (especially if they are saying it over and over again) they have a reason.

    Reward and discipline your workers appropriately. The mass hiring and high turnover of associates breeds discontent and dissonance to the job. Who wants to work if they know it wont go anywhere. Reward the employees who give their all and go above and beyond. This means proper compensation for performance. A dime a year is not proper compensation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Unreasonable standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Elizabethtown, KY
    Current Employee - Assistant Store Manager in Elizabethtown, KY

    Pros

    Decent pay for area. Great schedule.

    Cons

    Unreasonable workload. Company cheats stores out of labor hours weekly. Disctrict manager also hoards hours to pad his bonus.

    Advice to ManagementAdvice

    Put more ephasis on cashier hours. Managers spend half thier shifts at registers instead of setting displays or on helping your customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Low Pay, Company treats employer like trash.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Germantown, MD
    Former Employee - Sales Associate in Germantown, MD

    Pros

    They have very flexible hours, I worked here throughout my college career and would always work around my schedule. I usually would only work weekends during school time but summer time they would offer me somewhat more hours. The management was a mess. They would not know how to handle the store during busy hours.

    Cons

    Management sucks. They treat their employees like trash. You can do a great job doing your duties but you will never get a good job or awesome. They expect too much for how much i was getting paid.

    Advice to ManagementAdvice

    Value the employees like they deserve.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Overall great team of co-workers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Tustin, CA
    Current Employee - Sales Associate in Tustin, CA

    Pros

    Great team work. Wonderful co-workers.

    Cons

    No training what-so-ever. Not many hours (typically 4 hour shifts of maybe 3-4 days a week). Very low-paying for the work put forth. Not enough coverage on floor/ registers. Not enough time to complete tasks and have great customer service.

    Advice to ManagementAdvice

    Train employees on policies, procedures, S.O.P.s. When a "Captain" is assigned to an area, make sure the Supervisor is allowing for the duties to actually get done in their area. Higher wages would be advisable for keeping key employees hired!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Inventory (SISO)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work early morning shifts. Not so bad because you don't work customers. Decent pay.

    Cons

    Not enough hours and the raise is pretty crummy. Don't expect to pay the bills with these hours and pay.

    Advice to ManagementAdvice

    They could offer better pay to those that work hard instead laying around on some island.

    Doesn't Recommend
    Neutral Outlook
  10. 4 people found this helpful  

    No recognition for hard workers or seasoned employees

    Current Employee - Replenishment Manager, Operations Manager
    Current Employee - Replenishment Manager, Operations Manager

    Pros

    Open minded work environment, and good discount.

    Cons

    Training is poor. The company is all about saving every penny they can so they can maximize profit.. Pay is a joke, and knowing how to work the politics is a must to get anywhere. Michaels Cares? Right.....

    Advice to ManagementAdvice

    Pay employees what they are worth. Recognize seniority, hard work, knowledge, and promote accordingly. And stop telling associates that everyone is expendable because that does not encourage employee loyalty and job satisfaction. This should be common sense for a multi-billion corporation.

  11. 1 person found this helpful  

    Brutal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floral Designer  in  Yuba City, CA
    Former Employee - Floral Designer in Yuba City, CA

    Pros

    Nothing. It's brutal, hard, dirty work. The manager I had at my store sort of knew the place was evil, but she was as fair and honest as she could be during my tenure there.

    Cons

    Some of the most cost ineffective short sighted management I've ever worked with. Heavy Merchandising should be done by floor help, not only the florist. Then, the company is so schizophrenic, you're constantly coming in and and they tell you - oh, don't make anything today, instead move this stuff. Then you burn 30% of your measly production hours moving from wall a to wall b. Now, they've decided that there is no merchandising in the vestibule, of behind the registers on the high wall. So That needed to be moved.

    Well, in a sane world that would be a two person job, done over night. But no - there aren't enough hours to do it. So I was tasked to do it by myself. I have balance issues as a result of a prior illness. I can't really do that much work on a ladder and hanging things above my head. When I explained my reluctance to become a workman's comp case or a corpse, I was told, well, you're done then.

    Then, they cut hours but increase desired production counts. But they want each piece to be unique. And elegant. And then of course, sales are down. Gee, do you think cutting people back to 16 hours, then making them burn half of it moving things around could have anything at all to do with lower sales volume this first half?

    OF course it did, but hey the CEO got his big bonus, so it's all good.

    Advice to ManagementAdvice

    Don't assign non - production tasks to your framer of florist. IT takes time away from them being able to produce pieces with a higher profit level. Plus it's a wast of labor dollars. Let them supervise that heavy merchandising and moving, but let the min wage people do that instead of your higher paid skilled labor.

    You lose valuable product and production that way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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