Michaels Stores

  www.michaels.com
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Michaels Stores Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

2.7 858 reviews

52% Approve of the CEO

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Chuck Rubin

(119 ratings)

37% of employees recommend this company to a friend

Review Highlights

Pros
  • The employee discount is good, especially the associate appreciation discounts offered seasonally (in 58 reviews)

  • I liked the people I worked with and working around arts and crafts (in 20 reviews)


Cons
  • Even for full-time associates, don't expect 40 hours a week unless it's peak season (in 64 reviews)

  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 64 reviews)

More Highlights
216 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Craftastrophe

    Customer Experience Manager (Current Employee)

    Pros-A great team who gives their all to make the store a fun place for coworkers and customers alike.
    -Absolutely amazing Store Manager who does everything to keep the store running smoothly and workers happy from scheduling to being available to listen to customer concerns.
    -Great Associate discounts.

    Michael's has a lot going for it, variety and an ever growing market. This makes Michael's a fun store to work in and with the constant bringing in of new merchandise it's a fun and challenging environment to learn and grow. This can be a double-edged sword though.

    Cons-The pay is horrendous. No one earns what they deserve, most earning too little. Non-Salaried management lucky to start above minimum wage, part time CEM's like myself it is impossible to survive on just this job, I cannot even imagine what it must be like for a Cashier or Sales Associate making 8 - 13 hours a week at even less pay.

    -Hours are sporadic for workers. The lack of consistency causes a great deal of distress, and the lack of hours even more so.

    -Email Collection requirements. The requirement to have our associates and managers collecting emails not only affects our time and effectiveness as customer service representatives, it affects our relationship with our customers. Many customers feel that their privacy is being breached, they don't want to be asked every time they come into the store for their email, etc. The entire process is debilitating to the workforce and causes a great deal of stress to associates.

    -Inconsistent scheduling and high turnover. There are dozens of P/T workers employed to Michael's who never are given a chance to step away from a register and get their feet wet. Because of this the turnover rate is outrageous and we lose great workers because they are not recognized for what they could be capable of if given the chance. Micheal's is like a conveyor belt and every moment focuses on the next penny instead of employee satisfaction.

    -Training is horrendous! Michael's as a whole has a "hit the ground running" mentality which is useful sometimes, but can only go so far. Cashiers and Sale's Associates are thrown right into it, which is great for picking up the basics, but when it comes to all the small details, the classroom sign ups, the SOP on Coupons, the way the front counter is supposed to be handled, they are given no direction and are left standing there lost and waiting for direction (which rarely - if ever comes).

    -Michael's does not promote a good work ethic to new and inexperienced workers. Due to all the above, with poor training, little chances for advancement, horrible pay, associates and even those in management do not follow Standard Operating Procedures.

    Advice to Senior ManagementThe Store Manager at my location is fantastic, and does everything in her power to make a happy and full fulling work environment. My advice goes further up, to the District and Zone Level, to HR level. Know your stores. Not just your company. Knowing your company does not mean you know anything about what's happening in your stores. Take the time to go into your stores, spend an entire day, a week, a month to watch the workers in action, to participate yourself! I cannot stress this enough. District and HR level constantly pressure stores to reach unattainable goals without ever having to perform the tasks/duties they are expecting from associates and management.

    Cashier and see what it's like to ask every. single. customer. for their email. To deal with the confusing coupons or signage issues. Come into a store and know your store before you build planograms that are not size accurate to the square footage of the building. Work in the frame shop and experience what your Certified Framers have to go through, and most importantly, take what your associates are saying seriously. If they are saying something (especially if they are saying it over and over again) they have a reason.

    Reward and discipline your workers appropriately. The mass hiring and high turnover of associates breeds discontent and dissonance to the job. Who wants to work if they know it wont go anywhere. Reward the employees who give their all and go above and beyond. This means proper compensation for performance. A dime a year is not proper compensation.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Unreasonable standards

    Assistant Store Manager (Current Employee) Elizabethtown, KY

    ProsDecent pay for area. Great schedule.

    ConsUnreasonable workload. Company cheats stores out of labor hours weekly. Disctrict manager also hoards hours to pad his bonus.

    Advice to Senior ManagementPut more ephasis on cashier hours. Managers spend half thier shifts at registers instead of setting displays or on helping your customers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    4 people found this helpful  

    No recognition for hard workers or seasoned employees

    Replenishment Manager, Operations Manager (Current Employee)

    ProsOpen minded work environment, and good discount.

    ConsTraining is poor. The company is all about saving every penny they can so they can maximize profit.. Pay is a joke, and knowing how to work the politics is a must to get anywhere. Michaels Cares? Right.....

    Advice to Senior ManagementPay employees what they are worth. Recognize seniority, hard work, knowledge, and promote accordingly. And stop telling associates that everyone is expendable because that does not encourage employee loyalty and job satisfaction. This should be common sense for a multi-billion corporation.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    Inventory (SISO)

    Anonymous Employee (Current Employee)

    ProsWork early morning shifts. Not so bad because you don't work customers. Decent pay.

    ConsNot enough hours and the raise is pretty crummy. Don't expect to pay the bills with these hours and pay.

    Advice to Senior ManagementThey could offer better pay to those that work hard instead laying around on some island.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Brutal

    Floral Designer (Former Employee) Yuba City, CA

    ProsNothing. It's brutal, hard, dirty work. The manager I had at my store sort of knew the place was evil, but she was as fair and honest as she could be during my tenure there.

    ConsSome of the most cost ineffective short sighted management I've ever worked with. Heavy Merchandising should be done by floor help, not only the florist. Then, the company is so schizophrenic, you're constantly coming in and and they tell you - oh, don't make anything today, instead move this stuff. Then you burn 30% of your measly production hours moving from wall a to wall b. Now, they've decided that there is no merchandising in the vestibule, of behind the registers on the high wall. So That needed to be moved.

    Well, in a sane world that would be a two person job, done over night. But no - there aren't enough hours to do it. So I was tasked to do it by myself. I have balance issues as a result of a prior illness. I can't really do that much work on a ladder and hanging things above my head. When I explained my reluctance to become a workman's comp case or a corpse, I was told, well, you're done then.

    Then, they cut hours but increase desired production counts. But they want each piece to be unique. And elegant. And then of course, sales are down. Gee, do you think cutting people back to 16 hours, then making them burn half of it moving things around could have anything at all to do with lower sales volume this first half?

    OF course it did, but hey the CEO got his big bonus, so it's all good.

    Advice to Senior ManagementDon't assign non - production tasks to your framer of florist. IT takes time away from them being able to produce pieces with a higher profit level. Plus it's a wast of labor dollars. Let them supervise that heavy merchandising and moving, but let the min wage people do that instead of your higher paid skilled labor.

    You lose valuable product and production that way.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Never AGAIN

    Sales Associate/Cashier (Former Employee) Staten Island, NY

    ProsThe older people there where really nice.

    ConsManager NEVER listen to the employees. Manager NEVER around when need or really hard to find.

    Advice to Senior ManagementManagement suck really bad. Never listen to the right people. Some people would hang out I the break room they whole shift. And the manager wont do anything. Would be calling a manager for 5, 10, 15 minutes at times.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Okay, until management changed

    Cashier/Sales Associate (Former Employee) Milwaukee, WI

    ProsStore discount, relatively flexible hours, interesting customers, when it is busy the day goes by very quickly. Almost everyone that applies gets hired.

    ConsLack of personal connection with management and their scheduling style, rude customers, rude manager, zero training involved- very much a sink or swim on your first day. Almost everyone that applies gets hired...

    Advice to Senior ManagementA little more training (even just an hour of training) would be ideal. And setting an example for employees as to what customer service looks like would be preferred.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Use to be a great compnay

    Anonymous Employee (Current Employee)

    ProsThe people I work with...We try so hard every day to assist customers and just run the place efficiently..

    ConsNot enough associates to do the above, too few hours, unrealistic goals....junky, over priced, cheap dollar store merchandise has replaced the quality arts and crafts supplies this company use to sell...

    Advice to Senior ManagementIf corporate even sees these pages, go back to being a quality arts and crafts supply store...get rid of the junk, bangles, clothing, stuffed animals, glow sticks that do not glow, cheaply made storage solutions, art tables and floral containers.........I miss the old Michaels, when I actually use to buy things there....

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    It's okay

    Cashier/Sales (Current Employee) Lexington, KY

    ProsThe new discount is great, the starting pay is good, flexible hours, relaxed staff and management

    ConsCustomers can be very rude and are very particular about their coupons. The technology in my location is very outdated. Cashiering can be very boring in the off season because of lack of customers.

    Advice to Senior ManagementCorporate puts too much emphasis on minor things such as email collection, and cash register organization rather than focuses on things that could actually improve the company such as better product selection for things to sell. Too much investment in things such as "Boo dolls" and One Direction and now enough investment in things people will actually buy.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Job started good then was treated unfairly with hours and pay.

    Support Specialist (Former Employee) Troy, MI

    ProsFriendly associates, flexible shedule and time off

    ConsNot given enough hours work per week, no opportunity for advancement, adapting to changes in the company that make work difficult

    Advice to Senior Managementwork life balance, promotions, more opportuinty for hours worked

    No, I would not recommend this company to a friend

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