Michaels Stores
2.7 of 5 728 reviews
www.michaels.com Irving, TX 5000+ Employees

Michaels Stores Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

2.7 728 reviews

                             

59% Approve of the CEO

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Chuck Rubin

(75 ratings)

36% of employees recommend this company to a friend
445 Employee Reviews Back to all reviews
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Great job while young/ in school, wouldn't stay forever.

Floral Designer (Current Employee)

I have been working at Michaels Stores part-time for more than a year

ProsAt the store level there are a lot of fun things you can learn how to do, if you ask. There's never enough employees there to do everything, so even as a cashier you get the opportunity to make demo crafts, and learn things like framing or floral design.

The pay is based on performance, so there are annual raises. If you only do enough to "not get fired" you won't get paid well, but if you do your job well you can get pretty substantial raises.

ConsObviously it's retail, so there are always crazy customers.

The store is rearranged constantly, so unless you walk around every so often to "tour" the store, you won't know how to help the customers find something. (There is no time given while clocked in to do this.)

New rules from Corporate no longer allow as much creativity inside the store. (Demos have to be exactly like the pictures they send, and no decorative signs or anything.) I'm afraid in a few years it won't be "Where Creativity Happens." (Even a lot of the "custom" floral pieces are coming in pre-made from China and all identical to each other now.)

Advice to Senior ManagementThe corporate side of things needs to spend more time inside stores, listening to what we need. (Not just auditing to see if we are doing what they said to do.)

Many customers come into the store every week for inspiration and to see what kind of creative things we came up with. Synergy is all well and good in some things, but there needs to be room for creativity at the store level. Custom floral arrangements and craft demos need to actually be designed by someone local who knows what the local customers want.

Yes, I would recommend this company to a friend

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Manager

Anonymous Employee (Current Employee)

I have been working at Michaels Stores full-time for more than 10 years

ProsGood bonus opportunities for managers

ConsNot enough help, tight payroll

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

Taking the passion out of art

Anonymous Employee (Current Employee)

I have been working at Michaels Stores

ProsNot very many to speak of...

ConsI worked for Michael's originally because I fancy myself somewhat of an artist- but quickly learned that like all companies, they just want to turn a profit and don't care about art. I worked in the frame shop and was punished for not always selling the most expensive items. I would retort that I was trying to give the customer what they wanted and could afford. That was never enough. Between this, struggling to get hours and complete production of framed art- enough was enough.

Advice to Senior ManagementTry inspiring creativity instead of just generating rev inure and maybe you'd have more returning customers.

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Great attitude and atmosphere, flatlines on progress

Anonymous Employee (Current Employee)

I have been working at Michaels Stores

ProsI have found that it is a fun and positive work environment, and that the staff is usually friendly. There are of course hiccups, but that is with any location in retail. The managers work around your schedule should you need days off, and the store policies help keep the location clean and well-managed.

ConsThe training is sometimes not as clear as to what is needed for a certain situation, I feel I didnt get paid what I should have been considering my job title, there are quick lines of gossip that spread quickly, albeit it may have just been the store I worked in. Usually the workload gets passed around until there is a willing volunteer that unfortunately does most of the work.

The raises each year are somewhat rigidly determined.

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Does not value employees

Customer Experience Manager (Current Employee)

I have been working at Michaels Stores full-time for more than 5 years

ProsGreat co-workers, decent employee discount.

ConsCorporate has no regard for employees. Never enough staff to run the store. One person is expected to do the job of three. Their coupon policy states that only one can be used per customer per day, but as soon as someone raises a fuss they get their way. Many customers get quite ugly about this and employees are expected to stand there and take the abuse.

Advice to Senior ManagementMichaels says it cares. What it cares about I'm not sure. It's certainly not their employees. They need to change their policies regarding coupons and sales. Stand up for your employees. By caving to customers rude and and bullying behavior, you are creating a hostile work environment for your employees.

No, I would not recommend this company to a friend

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Hit or miss

Sales Specialist (Current Employee)
Garner, NC

I have been working at Michaels Stores full-time for more than a year

ProsDepending on the store/managment is a wonderful company to work for

Consso many "rules" and "regulations changing to often, like dress code, which comes out of our pockets

Yes, I would recommend this company to a friend

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I love working there

Certified Custom Framer (Current Employee)
Houston, TX

I have been working at Michaels Stores full-time for less than a year

ProsVery supportive, good environment,

ConsIt's retail with retail hours

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Satisfying 'beer money' job

Cashier (Current Employee)
Columbia, MD

I have been working at Michaels Stores part-time for less than a year

Pros-Very flexible scheduling; it's possible to get a part-time job here even with very limited availability. Some associates work as little as 5-10 hours a week whenever they are free.
-Reasonable pay for a cashiering job. Some opportunities for raises and promotions.
-Easy and generally-stress free work. Can be a little mind-numbing, as one might expect, but certainly not difficult. There's always something (easy) to do even if the lines aren't long.
-Friendly work environment; I found my coworkers helpful and easy to get along with for the most part.
-"Customer-centric shopping experience," as the company puts it. I think that the way employees are taught to interact with customers is a good business model. I chose this job because I like arts and crafts, so I really do enjoy discussing projects with customers, recommending and leading them to products, and learning from them in return.
-Mutually respectful relationship between managers and their subordinates (although I have heard otherwise from former employees of other locations).

Cons-Lack of training. I'm sure this would depend on location but I was not trained at ALL for my position. "Orientation" consisted of my manager walking me to the front end and saying "You'll be ringing on register 2 today." Learned everything on the job and found out later that there was a whole packet of information I was supposed to receive, plus training videos, tours, etc. Didn't get a locker, name tag, or timecard for a few weeks and still haven't gotten my employee I.D. that allows me to receive discounts at other locations.
-Lack of clarity and consistency regarding policies and their enforcement, esp. those regarding coupons and the return of custom merchandise.
-(Still inconsistent) enforcement of very strange and inefficient policies. Cannot drink water while working, even if customers are not present. Associates are expected to memorize lists of information word-for-word that, for the most part, will not have any impact on the way they work. Recent changes in the policy regarding how merchandise is to be scanned were written by corporate workers who have probably never worked a register... scan rate has slowed down significantly storewide.
-Lazy employees sometimes get away with slacking off.
-Customers. Obviously, this is not the company's fault, but as with any retail job, expect to deal with rudeness and condescension from customers, at least on occasion. Expect to be held personally responsible for things you have no control over. Expect to clean up after messes. Expect to have to explain policies over, and over, and over. Most patrons are pleasant and easy to work with, though.

Advice to Senior ManagementDon't try to change the way your employees do their jobs by simply handing them lists and expecting them to memorize them while providing no context, reasoning, or solid examples.
Don't write off feedback from subordinates!
Keep on focusing on the customer... but don't write off your employees.
Keep on working to change and improve policies.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Store manager

Anonymous Employee (Current Employee)

I have been working at Michaels Stores

ProsGreat company with lots of opportunities

ConsNo cons. Very good place to work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

I have enjoyed working at michaels crafts

Stock (Current Employee)

I have been working at Michaels Stores part-time for more than 5 years

ProsGood team chemistry
Great gruop to work with

ConsThe recent change in ceo has resulted in many cost cutting measures
Positionsat the store level have been combined so that one person does the work and responsibility ofwhat used to be three people. Hours have been cut across the board to the degree that there are not enough people scheduled to perform daily tasks and resposibilities.

Advice to Senior ManagementDo not loose sight of the forest for the trees. cost cutting in itself is wise. cutting beyond what is healthy for business at the store level is not.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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