Michaels Stores

  www.michaels.com
  www.michaels.com

Michaels Stores Reviews

Updated December 17, 2014
Updated December 17, 2014
1,056 Reviews
2.9
1,056 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chuck Rubin
183 Ratings

Review Highlights

Pros
  • Employee discount is OK, not as much as other retailers but also better than nothing (in 85 reviews)

  • I liked the people I worked with and working around arts and crafts (in 22 reviews)


Cons
  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 76 reviews)

  • People who have been there nearly a decade still don't get full time (in 74 reviews)

More Highlights

612 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Overall a fun and creative outlet for a work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Custom Frame Manager in Tustin, CA
    Current Employee - Custom Frame Manager in Tustin, CA

    I have been working at Michaels Stores full-time (more than 5 years)

    Pros

    If you like working with your hands and feeling a sense of accomplishment on a job well done, then framing is for you. You can release your creative side and use artistic skills to help create designs that are completely unique.

    Cons

    If you can handle a fast pace work environment and can retain all the knowledge that is needed to understand your job to its fullest extent then you really don't have any cons to worry about.

    Advice to ManagementAdvice

    The management does a great job at helping you with your team and putting you on the right path for success. The only advice I might give is for upper management to understand the value of some of their more knowledgable staff and pay them more accordingly.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Manager in Suwanee, GA
    Current Employee - Customer Experience Manager in Suwanee, GA

    I have been working at Michaels Stores part-time (more than 3 years)

    Pros

    Great place to work, and have fun.

    Cons

    Great place, i loved working here.

    Advice to ManagementAdvice

    Great

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Replenishment associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Replenishment Associate in Detroit, MI
    Current Employee - Part Time Replenishment Associate in Detroit, MI

    I have been working at Michaels Stores part-time (more than an year)

    Pros

    Opportunity to use your creativity and meet interesting people.

    Cons

    Wage and generally only provided 10-15 hours of work per week

    Advice to ManagementAdvice

    Communication is the key to being in any management position. Because retail has many different shifts and different positions it is important that all employees receive any and all communications in a timely manner. It is also important that all stores are held to following the job policy and procedures developed corporate and if there is flexibility which there can be in retail due to constant changes then any policy changes should be communicate in writing and not just a verbal communication so that all employees within the stores are able to read and follow those changes appropriately.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Tallahassee, FL
    Current Employee - Cashier in Tallahassee, FL

    I have been working at Michaels Stores part-time (more than 3 years)

    Pros

    Environment that stimulates and encourages uniqueness and creativity. Opportunities to grow within store, but probably not to corporate level very easily.

    Cons

    Some instances where the company made it difficult for employees to do job efficiently, but improving. Closing times involve the bare minimum amount of employees which leads to customer dissatisfaction as well as setting employees up to fail.

    Advice to ManagementAdvice

    Focus more on employee satisfaction and retention to drive customer satisfaction and loyalty. Also, care more about customer service than profits (schedule more than the absolute bare minimum to run the store.)

    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    It's alright. Could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    30% off discount
    flexible schedule... sometimes..
    fun environment

    Cons

    rude customers complaining about the sales signs
    gets really busy on weekends and people complain about lack of registers open
    bad management
    management picks favorites

    Advice to ManagementAdvice

    don't pick favorites and let some people only work one day a week and when another works 5 days a week and asks off for 2 in one month, deny their request.... then cut their hours because you're angry... how old are we? five?

    Doesn't Recommend
    Positive Outlook
  7.  

    Picking up the slack of others on a daily basis.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Manager in Sacramento, CA
    Current Employee - Customer Experience Manager in Sacramento, CA

    I have been working at Michaels Stores part-time (more than an year)

    Pros

    Creative environment, happy customers for the most part, easy to learn about the products since they are all simple to use, and for retail you get very few unhappy customers unless you work the closing shift. They will work with any crazy school or work schedule.

    Cons

    Management doesn't help out on the floor as much, and upper management doesn't help out with training. New ideas trickle down without any form of implementation for the plan. I truly didn't learn much in this job that I didn't already know from past experience and knowledge gained by my degree. This is the only business which will let Store and assistant managers have weekends off, either every other weekend or every weekend, depending upon how committed your store manager is to their work or their family. Lack of staffing on the floor which makes it hard to help customers during busy shifts.

    Advice to ManagementAdvice

    More training for the associates. Make an appearance on the floor more to help out with the lack of hours allocated to customer service. Care more about your job and spend more than the minimum time required when your store is looking like a tornado hit.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Busy but fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor Associate
    Current Employee - Sales Floor Associate

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    My coworkers are hard working, but fun and easy to get along with. Same with the managers, who take the time to get to know their employees and work along side us. They do there best to encourage the employees, thank, and congradulate them, every day.

    There is ALWAYS something to do, so no chance of being bored. Between ringing, setting up new planograms, working on returns, answering phones, assisting customers on the sales floor, teaching a class or two, straightening up the store, there is no chance to be bored.

    Having walkies and RF's for every employee is also a HUGE help.
    It cuts down time wasted needed to go to a register to look up a price or pray that the price checkers for the customers are working. Also helps find where product is supposed to go on the floor much faster, especially since stuff does get rotated quite often. And being able to ask questions to coworkers over the walkies is also a massive time and headache saver. I WISH we implemented this in my other job.

    Being able to check your work schedule online through WorkBrain is FANTASTIC! No time is wasted needing to drive completely out of your way to get your weekly work schedule. You can check it at one in the morning, if you so wish!

    Cons

    My only real complaint is that the pay is so low. Sadly, that's not something that can be handled on the store level. And going full time is almost out of the question. You really have to jump on the chance if you see a job posting in the break room for a full time position, usually in one of the other stores.

    Advice to ManagementAdvice

    To our store managers, keep on being awesome. To corporate, please consider raising the pay wage. $8.25 an hour isn't a livable wage.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 7 people found this helpful  

    Custom Framing Manager 13 Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Custom Frame Manager
    Current Employee - Custom Frame Manager

    I have been working at Michaels Stores full-time (more than 10 years)

    Pros

    This can be a great place to work. You can be creative and learn about many mediums. Co workers are usually great.

    Cons

    Since we became a "Store of the Future" our hours have been cut but we are expected to do more, sell more and be positive about it. We're told that how we feel counts yet when we express how we feel we're told that we're wrong or we're making excuses. There's a difference between an excuse and a reason why something is happening. Our jobs have become harder and we are held to unreasonable expectations set by outdated formulas. It's totally unrealistic, but it's been made part of our KPI (key performance indicators) so if we fail it's our fault. When our sales were down I was told I could fix the problem by "looking in the mirror". I found that very insulting since I work very hard at my job. I don't show up just for a paycheck. I've built up loyal clientele, and care about this shop, otherwise why would I be here for 13 years of my life? Yet I feel nothing I say matters, I just tell them what they want to hear. I'm not personally responsible for the recession! When I look in the mirror I see a hardworking loyal employee who tries to balance doing the right thing for the customer/artwork and the company. Seriously, if it comes to making a choice between putting food on the table and hanging a picture, what would you do? Oh, the picture, of course.

    Advice to ManagementAdvice

    "Leadership begins when excuses stop" Accept the fact that not everything is an excuse! This attitude causes people to cover up problems . No one wants to bring anything up because of this. It's better just to act"positive" and put on a good show. Problems cannot be fixed unless they are acknowledged. Please give us the tools we need to do a good job for you. (More payroll hours, more employees, better scheduling, better supply budgeting, etc.) You have to spend money to make money! And speaking of spending, we really don't want smiley face buttons or 4B pins. You took away hours because we weren't making money and gave us a pin to celebrate making 4 Billion??? Did you really think that would make us happy?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Michael does not value or care about his employees ��

    Current Employee - Floral Designer
    Current Employee - Floral Designer

    I have been working at Michaels Stores

    Pros

    I get a discount products.

    Cons

    It's very frustrating to work in a place I like, doing something I like (I'm a florist, & got a floral designer position in a michaels), helping customers with products I know (I paint, sculpt, diy everything, bake, etc) & work with people I like, yet extremely dislike the corporation, it turns out. I'm part-time, everyone is, everyone will be. I'm at ten hours a week now, I can't live on my paychecks. I am my only income, I own a house & I eat food, along with other things we all pay, ten hours a week covers my phone bill & groceries on starvation mode. I do a good job, I hate to throw this word out but I am an "artist", weather it be what I produce at my floral desk or helping customers on the floor with products I know well, I'm a good fit to work in a store like this & I'm showed no appreciation, instead I'm given ten hours a week, for all of my store-related skill & knowledge. Forget benefits, even if I could apply for them as a full time associate, they're not great but come at a great price. & the amount if perfectly good things that, at least my store, throws out makes me sick from the waste. I refer to whoever is all up in corporate making the decisions as "Michael" & Michael is cheap & apparently unaware of what it takes just to get by. Can't recognize the difference from a cashier in high school & a certified floral designer with a life-long background in art, as we all get the same amount of hours & pay. I have to move on, I simply can't afford to stay, & it's a real shame, for Michael.

    Advice to ManagementAdvice

    Hirer less people, so you can give your associates full right hour shifts, instead if three hour shifts. Give them full time hours so this job doesn't become just a job inbetween jobs, because you can't make a living working here. & stop throwing all of this perfectly good stuff away. Donate it, sell it at a discount, anything. Maybe if you wasted less, you could afford to treat your employees better. Or at least get out of debt ��

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good Co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    Co-workers are great, lots of good people

    Cons

    Alot of art questions, sadly i could not answer

    Recommends
    Neutral Outlook
    No opinion of CEO

Michaels Stores Photos

Outside of a Michaels store located in Eden Prairie, Minnesota.
Michaels 135 Promenade Blvd.
Willow Grove!

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