Michaels Stores

  www.michaels.com
  www.michaels.com
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Michaels Stores Reviews

Updated September 21, 2014
Updated September 21, 2014
936 Reviews
2.8
936 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chuck Rubin
139 Ratings

Review Highlights

Pros
  • The employee discount is good, especially the associate appreciation discounts offered seasonally (in 58 reviews)

  • I liked the people I worked with and working around arts and crafts (in 20 reviews)


Cons
  • Even for full-time associates, don't expect 40 hours a week unless it's peak season (in 64 reviews)

  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 64 reviews)

More Highlights

545 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Cashier  in  Moorestown, NJ
    Current Employee - Cashier in Moorestown, NJ

    I have been working at Michaels Stores part-time for more than a year

    Pros

    Great managers, all of them. The team members are all pleasant to work with, always ready to help and answer questions. I am very grateful to be part of such a wonderful group of people. The manager works with you as far as needing time off and is very fair and understanding. I love going to work!

    Cons

    Some of the customers have attitudes that have to be dealt with. Otherwise, I have no cons.

    Advice to ManagementAdvice

    Management is doing their best and I say keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work. Friendly associates, great creative customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Woodbridge, VA
    Current Employee - Sales in Woodbridge, VA

    I have been working at Michaels Stores part-time for more than a year

    Pros

    Fun, creative, fast paced, learn something new everyday.

    Cons

    There is very little monetary raises.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Future Bankruptcy in Progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Houston, TX
    Current Employee - Store Manager in Houston, TX

    I have been working at Michaels Stores full-time for more than 10 years

    Pros

    Good salary and benefits .Worked with good people

    Cons

    Too many useless and time consuming procedures . Not enough payroll to take care of the customers .

    Advice to ManagementAdvice

    Stop trying to be like Wal-Mart and start taking care of your employees and loyal customers .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier  in  Chicago, IL
    Current Employee - Sales Associate/Cashier in Chicago, IL

    I have been working at Michaels Stores part-time for more than 3 years

    Pros

    Nothing I have nothing to be putting down for pros. I used to like my job now I dread making the drive everyday!

    Cons

    Everything what more is there to say but everything. Upper management throw people out like yesterday's trash and bring on their own people it's ridiculous screw everybody that's put in a lot of time

    Advice to ManagementAdvice

    Work for a week in the store you'll then know how to treat your people!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Customer service associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Associate  in  East Falmouth, MA
    Current Employee - Customer Experience Associate in East Falmouth, MA

    I have been working at Michaels Stores part-time for more than a year

    Pros

    Michaels has a great store atmosphere..Most other employees are fun to work with and the customers are great 9 out of 10 times. Part time position leaves not much pressure other that 'GET CUSTOMER EMAILS".There is plenty of room for growth is desired.Working in a craft store is great if you are a crafty person.

    Cons

    The pay is awful for work.Cashiers and customer service make the same amount, all cashiers do is stand at the registers and say "Thank You".You can train a monkey to do that.Time off policies don't seem to be a problem, people call in sick, don't show up and are late all the time and still have a job.Applying for a job at Michaels is difficult and not available to all, I would wonder about EEO.

    Advice to ManagementAdvice

    The company seems to be great to management but not to their average employees.Some of you should try a little crafting.Most managers have no idea how to do much with their hands and need to refer to there associates for help and answers.All managers should be able to assist the average customer with at least the latest trends in crafting.Why do they work here.There is some arrogance with management, get over yourselves, you work in a craft store people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Unreasonable standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Elizabethtown, KY
    Current Employee - Assistant Store Manager in Elizabethtown, KY

    I have been working at Michaels Stores full-time for more than a year

    Pros

    Decent pay for area. Great schedule.

    Cons

    Unreasonable workload. Company cheats stores out of labor hours weekly. Disctrict manager also hoards hours to pad his bonus.

    Advice to ManagementAdvice

    Put more ephasis on cashier hours. Managers spend half thier shifts at registers instead of setting displays or on helping your customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Craftastrophe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Manager
    Current Employee - Customer Experience Manager

    I have been working at Michaels Stores part-time for less than a year

    Pros

    -A great team who gives their all to make the store a fun place for coworkers and customers alike.
    -Absolutely amazing Store Manager who does everything to keep the store running smoothly and workers happy from scheduling to being available to listen to customer concerns.
    -Great Associate discounts.

    Michael's has a lot going for it, variety and an ever growing market. This makes Michael's a fun store to work in and with the constant bringing in of new merchandise it's a fun and challenging environment to learn and grow. This can be a double-edged sword though.

    Cons

    -The pay is horrendous. No one earns what they deserve, most earning too little. Non-Salaried management lucky to start above minimum wage, part time CEM's like myself it is impossible to survive on just this job, I cannot even imagine what it must be like for a Cashier or Sales Associate making 8 - 13 hours a week at even less pay.

    -Hours are sporadic for workers. The lack of consistency causes a great deal of distress, and the lack of hours even more so.

    -Email Collection requirements. The requirement to have our associates and managers collecting emails not only affects our time and effectiveness as customer service representatives, it affects our relationship with our customers. Many customers feel that their privacy is being breached, they don't want to be asked every time they come into the store for their email, etc. The entire process is debilitating to the workforce and causes a great deal of stress to associates.

    -Inconsistent scheduling and high turnover. There are dozens of P/T workers employed to Michael's who never are given a chance to step away from a register and get their feet wet. Because of this the turnover rate is outrageous and we lose great workers because they are not recognized for what they could be capable of if given the chance. Micheal's is like a conveyor belt and every moment focuses on the next penny instead of employee satisfaction.

    -Training is horrendous! Michael's as a whole has a "hit the ground running" mentality which is useful sometimes, but can only go so far. Cashiers and Sale's Associates are thrown right into it, which is great for picking up the basics, but when it comes to all the small details, the classroom sign ups, the SOP on Coupons, the way the front counter is supposed to be handled, they are given no direction and are left standing there lost and waiting for direction (which rarely - if ever comes).

    -Michael's does not promote a good work ethic to new and inexperienced workers. Due to all the above, with poor training, little chances for advancement, horrible pay, associates and even those in management do not follow Standard Operating Procedures.

    Advice to ManagementAdvice

    The Store Manager at my location is fantastic, and does everything in her power to make a happy and full fulling work environment. My advice goes further up, to the District and Zone Level, to HR level. Know your stores. Not just your company. Knowing your company does not mean you know anything about what's happening in your stores. Take the time to go into your stores, spend an entire day, a week, a month to watch the workers in action, to participate yourself! I cannot stress this enough. District and HR level constantly pressure stores to reach unattainable goals without ever having to perform the tasks/duties they are expecting from associates and management.

    Cashier and see what it's like to ask every. single. customer. for their email. To deal with the confusing coupons or signage issues. Come into a store and know your store before you build planograms that are not size accurate to the square footage of the building. Work in the frame shop and experience what your Certified Framers have to go through, and most importantly, take what your associates are saying seriously. If they are saying something (especially if they are saying it over and over again) they have a reason.

    Reward and discipline your workers appropriately. The mass hiring and high turnover of associates breeds discontent and dissonance to the job. Who wants to work if they know it wont go anywhere. Reward the employees who give their all and go above and beyond. This means proper compensation for performance. A dime a year is not proper compensation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Overall great team of co-workers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Tustin, CA
    Current Employee - Sales Associate in Tustin, CA

    I have been working at Michaels Stores part-time for more than a year

    Pros

    Great team work. Wonderful co-workers.

    Cons

    No training what-so-ever. Not many hours (typically 4 hour shifts of maybe 3-4 days a week). Very low-paying for the work put forth. Not enough coverage on floor/ registers. Not enough time to complete tasks and have great customer service.

    Advice to ManagementAdvice

    Train employees on policies, procedures, S.O.P.s. When a "Captain" is assigned to an area, make sure the Supervisor is allowing for the duties to actually get done in their area. Higher wages would be advisable for keeping key employees hired!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Easy work place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier  in  Bakersfield, CA
    Current Employee - Sales Associate/Cashier in Bakersfield, CA

    I have been working at Michaels Stores part-time for less than a year

    Pros

    The work is easy, the people are friendly, and this is a job you can do in your sleep.

    Cons

    Cannot get over 12 hours, and the pay is minimum.

    Advice to ManagementAdvice

    Stop hiring so many new people and give hours to the people working there.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    I learned the value of team work.

    Current Employee - Cashier  in  Carlisle, PA
    Current Employee - Cashier in Carlisle, PA

    I have been working at Michaels Stores part-time for more than 3 years

    Pros

    The coworkers, the atmosphere of creating, and the attitudes of the people.

    Cons

    Management was laid back on most days.

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