Mitchell International

  www.mitchell.com
  www.mitchell.com

Mitchell International Reviews in San Diego, CA

Updated May 11, 2014
Updated May 11, 2014
99 Reviews
2.7
99 Reviews
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Mitchell International President and CEO Alex Sun
Alex Sun
68 Ratings

Review Highlights

Pros
  • I got to commiserate with some great people about all the crap we had to endure at this place (in 10 reviews)

  • Good people to work with and fair compensation (in 9 reviews)


Cons
  • Close minded senior management staff (in 4 reviews)

  • Constantly fire fighting issues (in 3 reviews)

More Highlights

13 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Look behind the curtain, you will find Oz. It is a facade put in place for new investors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA

    I worked at Mitchell International full-time (more than 3 years)

    Pros

    There are events each 2-3 months to celebrate how positive the state of the company is. Often held after important and valuable resources get let go.

    Cons

    Work life balance is a myth, but celebrated at Mitchell.
    You can get cheaper health insurance on the private market.
    You will get nowhere unless you are part of the old boys club.
    RIF events are every 2 or 3 months.
    Pay is below average.

    Advice to ManagementAdvice

    Do something with the employee surveys.
    Do not push poor scores back on the employees to fix. You need to fix the issues.
    Hire SEASONED, EXPERIENCED employees to meet client needs vs. recent grads with ZERO experience.
    Stop over promising.
    Pay market value.
    Enough with layoffs followed by cheerleading events.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Cut throat environment with growth opportunities if you're on the right side of the fence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA

    I worked at Mitchell International full-time (more than 5 years)

    Pros

    If you want the experience of working in a startup company (lean teams, wearing many different hats) then Mitchell is a good place to start. Although this company has been around for a long time (originally founded in 1965, then acquiring new arms of business - for example, in 1994 (Mitchell ACS/Mitchell Medical), 2005 (Fair Isaac's Workers Comp division), 2013 (National Health Quest out of network negotiation services), the company operates as if the company had just opened its doors. The other pro is the people at this company - I've met some of my best friends here, and the people who have stuck around for several years are wonderful people.

    Cons

    The biggest challenge is that leadership is failing under pressures from the new private equity partner to meet their investment objectives, and from customers who are demanding a higher level of service. There is a lot of "smoke and mirrors" in play, and the leadership team tends to place blame on those in mid-level management and below if objectives that were set without having the proper infrastructure are not met. Mitchell's leadership is notorious for using favoritism and workplace politics, pushing high quality employees out. Mitchell tends to hire upper management roles from outside. It is rare that existing employees move up in the company, and if they are promoted, they typically do not get paid as much as someone would if they were to come from outside. Work days tend to be long, and include nights and weekends regularly if you are not an hourly employee, and although Mitchell is working on doing a better job to recognize people for their hard work, recognition is still something Mitchell's management fails at doing.

    Advice to ManagementAdvice

    Listen to your employees and support them by building out better infrastructure for problem resolution (creating new jobs and filling them promptly so that Mitchell can deliver a higher level of service to its customers and partners), find a platform for knowledge storage and stick to it (don't jump back and forth between Salesforce and Microsoft Sharepoint). Be a "greener" employer in San Diego, and promote the use of recyclable and reusable materials, and be a healthier employer by promoting work life balance. It is clear from the work product (code, Customer Service responses, and on up) that most of your work force is overworked.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    You'll probably be dissatisfied but your great coworkers can soften the blow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time

    Pros

    Mid-sized stable company, nice building/rooms, fun company-wide socials, I had a relatively good boss

    Cons

    Cheap, energy-draining. There is a significant offshore component and Indian which is fine, but there seems to be more foreign holiday celebrations than American ones. Also, get ready for late-night calls. Varying levels of competence.

    Advice to ManagementAdvice

    Consider paying people what they're worth and need to make a living in the US, especially in regards to the competition which can steal away your better workers. I heard various other coworkers complaining of pay.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Lack of Vision and Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Manager in San Diego, CA
    Former Employee - Senior Product Manager in San Diego, CA

    I worked at Mitchell International full-time (more than an year)

    Pros

    - great co-workers who work very hard to develop great products

    Cons

    - lack of leadership and vision which makes for a chaotic, non-focused working environment
    - employees are not treated as an asset (e.g. Mitchell tries to get away with offering their employees with as little compensation as possible)
    - salaries are not competitive to industry
    - lack in upward mobility opportunity and career path plans

    Advice to ManagementAdvice

    Acquire leaders who understand how to lead and how to build a vision for an entire division and want to do right not only for the company but for their employees, too. Motivate and retain your employees by compensating them with competitive salaries, stocks, gifts, etc.

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Poor/Too Much Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in San Diego, CA
    Former Employee - Software Engineer in San Diego, CA

    I worked at Mitchell International full-time (more than 8 years)

    Pros

    Most of the people who work here are friendly. The atmosphere is usually pretty laid back.

    Cons

    The management leaves a lot to be desired. They continually ask for feedback from employees and then promptly ignore it. On the APD side you are in constant fire fighting mode. There is always a customer priority that will take precedence over your assigned work and then you will be punished for not getting your assigned work completed. Nights and weekends will be spent deploying software and you are always on call.

    Advice to ManagementAdvice

    When developing software, spend the money up front and do it right. The amount of money you save on one quarters budget will cost you 10 fold in future quarters. Pay your good employees at least market rate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    good coworkers, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Data Entry in San Diego, CA
    Former Employee - Medical Data Entry in San Diego, CA

    I worked at Mitchell International full-time (more than 3 years)

    Pros

    Decent pay, flexible hours and great building and location at the San Diego Office.

    Cons

    Bad supervisors and mid level management in the data entry/medical billing side of Mitchell, many recent layoffs(over 40+) in that department in past year, No real job security for Perm employee which got replaced by temps to cut cost

    Advice to ManagementAdvice

    Need to replace management staff from director down to supervisors. Also need to have the new management sit down with there employees for a few hours and see how work is really done. Instead of micro managing each section not knowing what everyone does.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Let's hurry up and sell this Donkey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in San Diego, CA
    Former Employee - Senior Software Engineer in San Diego, CA

    I worked at Mitchell International full-time (more than an year)

    Pros

    Nice Coworkers. Free coffee. Nice building. Not much more positive to say.

    Cons

    Lets sell this donkey is one of many things said by C level management. I am sure some teams at Mitchell are good but they appear to promote people to their least level of efficiency

    Advice to ManagementAdvice

    Seniority should not lead to management. Keep a closer eye on your business application division.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Too hard to get a permanent position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software QA Engineer in San Diego, CA
    Current Employee - Software QA Engineer in San Diego, CA

    I have been working at Mitchell International as a contractor (more than an year)

    Pros

    nice working environment, agile methodology

    Cons

    engineers are not appreciated. too hard to get a permanent position

    Advice to ManagementAdvice

    hands on on the team members to know who's doing their job or not

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Mitchell has lost its soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time (more than 8 years)

    Pros

    Nice new building, but "collaborative style" cubes can be very noisy. Great people who work hard, give their best efforts, and care about the customers.

    Cons

    Lots of dysfunction in the product development life cycle which impacts everything from sales to customer satisfaction. They tend to rush products to market without adequate testing and then spend lots of time fixing things. They are trying very hard to be a big corporation and have added so much bureaucracy and layers of process to everything. The salary and benefits they offer do not live up to this image of big high tech corporation. People work really hard, but often fail not because of lack of effort or talent but because of a legacy of bad decisions and poor planning. The CEO openly states that they only care about results, not effort. This makes it almost impossible to get promoted because it's so hard to achieve positive results. There is NO work-life balance - the place will suck the life out of you. It used to be a great place to work, but I'm sorry to say it has lost its soul.

    Advice to ManagementAdvice

    Recognize employee effort more. Plan better and set realistic obectives and deadlines.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Reorganizations on almost a monthly basis speak to the lack of vision and compency of the management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International

    Pros

    Work standards are low and performance is not of high importance. If one "goes with the flow and does not challenge the status quo one can stay on for many, many years.

    Cons

    Senior management by and large has no experience running a software company.
    Senior management does not have the vision and dicipline to execute long range plans. Execution is limited to small reactive bursts of 3 to 6 month activity before priorities shift and existing plans are dismissed.

    Advice to ManagementAdvice

    The private equiy firm runnig mitchell would do well to sell of the pieces. This is likley the best means of recouping the investment made in the company.

    Doesn't Recommend
    Disapproves of CEO

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