Mitchell International Reviews

Updated April 30, 2015
14 reviews filtered by
  • San Diego, CA Area
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
Mitchell International President and CEO Alex Sun
Alex Sun
10 Ratings

Pros
  • Many great people working there (in 11 reviews)

  • Good people to work with and fair compensation (in 9 reviews)

Cons
  • Work life balance is a myth, but celebrated at Mitchell (in 3 reviews)

  • Close minded senior management staff (in 4 reviews)

More Pros and Cons

14 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Managers were awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in San Diego, CA
    Former Intern - Intern in San Diego, CA

    I worked at Mitchell International as an intern (Less than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    - Loved the promotion of healthy lifestyles. There was a nice gym and company incentives for employees to work out (company sports tournaments, yoga classes, races) and emphasis on eating right (healthy food snacks around the company and newsletters with recipes)

    - Co-workers were great, made a lot of friendships during employment.

    - One of my co-workers gave me the Microsoft Excel bible, and I got really good at the program through projects.

    - Worked here as a college student (part-time and summer intern) and had good exposure to corporate environment. Liked that the company was big enough that I could help out with different departments outside of my own, and was not stuck doing the same thing everyday

    Cons

    - Lack of training and managerial support.

    - Managers/Upper level management made me feel worthless. Direct manager barely cared to train me and was always wrapped up in his own projects. I was often left with nothing to do, so I had to go around the company, offering my help to other managers and departments.

    - Upper level manager in my department was extremely egotistical and rude - not to mention sexist! As mentioned above, I received very little training from my direct manager, and was ridiculed/scolded by upper manager for doing things incorrectly. The upper manager in my department always spoke in condescending tones, and talked to me as if I didn't understand anything.

    - My position at Mitchell International was not taken seriously. A lot of my assigned projects died off because they were frivolous in nature, and managers would often forget what I was working on, unless I bothered to update them once in a while.

    - Was paid very little in comparison to other interns in other departments.

    - Seemed to be consensus between co-workers about dislike for upper management (at least in the department that I worked in)

    Advice to Management

    If you are going to hire ANYONE, even an intern, treat them with a little bit more respect. I felt like I was an outsider for 6 months, and was almost a burden to my managers. Going into the internship, I expected to learn a lot, and create some meaningful work - not be left in the corner to find my own projects to work on. In addition, upper managers need to get off their high horses and listen to their employees.


  2. Helpful (6)

    The Mitchell way is an illusion for employees and a lie for customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Newer facilities
    - Cafeteria and gym on site
    - Lots of tools for CRM, ERP and Expense Management

    Cons

    - Obsolete products especially on the Collision Repair side. The organization has been completely incompetent to release mobile, web based and platform centric applications. It got overpowered very quickly by the competition and has been extremely slow to react
    - Lack of vision and charisma from current management leading to employee low morale, disappointing product development and poor decision making process
    - Unfair and opinion biased performance review system which seems to reward incompetent and unaccountable people. High performers don't get promoted or rewarded properly on the other hand
    - Below market benefits (20% to 30% in some cases) especially with base salaries. Merit increases are random, very low for some and insanely high for others based on qualitative criteria
    - Good ol' boy network rewarding an elite few; this group is exempt of everything and spans across Management, IT, Product Management, Marketing and Sales to name a few. No matter how many misses, customers' complaints, large IT failures... they still come on top with a slap on the wrist and a huge bonus at the end of the year!!!
    - New equity firm KKR has pushed the organization to lower expenses to its maximum, decrease investments and constantly re-tool

    Advice to Management

    - Get rid of the ol' boy network and invest in a modern, fair and driven management team
    - Invest in your products, technology and people to deliver the best experience possible to your clients
    - Reward people on merit and achievements and not on opinions or perceptions. Let go of lazy, unaccountable, uncaring and lousy staff quickly but promote & grow high performers
    - Believe what your preach. The Mitchell Way is just complete BS and stop thinking people will continue drinking the cool aid


  3. Helpful (3)

    You'll probably be dissatisfied but your great coworkers can soften the blow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Mid-sized stable company, nice building/rooms, fun company-wide socials, I had a relatively good boss

    Cons

    Cheap, energy-draining. There is a significant offshore component and Indian which is fine, but there seems to be more foreign holiday celebrations than American ones. Also, get ready for late-night calls. Varying levels of competence.

    Advice to Management

    Consider paying people what they're worth and need to make a living in the US, especially in regards to the competition which can steal away your better workers. I heard various other coworkers complaining of pay.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    Cut throat environment with growth opportunities if you're on the right side of the fence

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA

    I worked at Mitchell International full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you want the experience of working in a startup company (lean teams, wearing many different hats) then Mitchell is a good place to start. Although this company has been around for a long time (originally founded in 1965, then acquiring new arms of business - for example, in 1994 (Mitchell ACS/Mitchell Medical), 2005 (Fair Isaac's Workers Comp division), 2013 (National Health Quest out of network negotiation services), the company operates as if the company had just opened its doors. The other pro is the people at this company - I've met some of my best friends here, and the people who have stuck around for several years are wonderful people.

    Cons

    The biggest challenge is that leadership is failing under pressures from the new private equity partner to meet their investment objectives, and from customers who are demanding a higher level of service. There is a lot of "smoke and mirrors" in play, and the leadership team tends to place blame on those in mid-level management and below if objectives that were set without having the proper infrastructure are not met. Mitchell's leadership is notorious for using favoritism and workplace politics, pushing high quality employees out. Mitchell tends to hire upper management roles from outside. It is rare that existing employees move up in the company, and if they are promoted, they typically do not get paid as much as someone would if they were to come from outside. Work days tend to be long, and include nights and weekends regularly if you are not an hourly employee, and although Mitchell is working on doing a better job to recognize people for their hard work, recognition is still something Mitchell's management fails at doing.

    Advice to Management

    Listen to your employees and support them by building out better infrastructure for problem resolution (creating new jobs and filling them promptly so that Mitchell can deliver a higher level of service to its customers and partners), find a platform for knowledge storage and stick to it (don't jump back and forth between Salesforce and Microsoft Sharepoint). Be a "greener" employer in San Diego, and promote the use of recyclable and reusable materials, and be a healthier employer by promoting work life balance. It is clear from the work product (code, Customer Service responses, and on up) that most of your work force is overworked.


  6. Helpful (4)

    Lack of Vision and Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Diego, CA
    Former Employee - Senior Product Manager in San Diego, CA

    I worked at Mitchell International full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - great co-workers who work very hard to develop great products

    Cons

    - lack of leadership and vision which makes for a chaotic, non-focused working environment
    - employees are not treated as an asset (e.g. Mitchell tries to get away with offering their employees with as little compensation as possible)
    - salaries are not competitive to industry
    - lack in upward mobility opportunity and career path plans

    Advice to Management

    Acquire leaders who understand how to lead and how to build a vision for an entire division and want to do right not only for the company but for their employees, too. Motivate and retain your employees by compensating them with competitive salaries, stocks, gifts, etc.


  7. Helpful (2)

    Poor/Too Much Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Diego, CA
    Former Employee - Software Engineer in San Diego, CA

    I worked at Mitchell International full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Most of the people who work here are friendly. The atmosphere is usually pretty laid back.

    Cons

    The management leaves a lot to be desired. They continually ask for feedback from employees and then promptly ignore it. On the APD side you are in constant fire fighting mode. There is always a customer priority that will take precedence over your assigned work and then you will be punished for not getting your assigned work completed. Nights and weekends will be spent deploying software and you are always on call.

    Advice to Management

    When developing software, spend the money up front and do it right. The amount of money you save on one quarters budget will cost you 10 fold in future quarters. Pay your good employees at least market rate.


  8. Helpful (2)

    good coworkers, bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Data Entry in San Diego, CA
    Former Employee - Medical Data Entry in San Diego, CA

    I worked at Mitchell International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Decent pay, flexible hours and great building and location at the San Diego Office.

    Cons

    Bad supervisors and mid level management in the data entry/medical billing side of Mitchell, many recent layoffs(over 40+) in that department in past year, No real job security for Perm employee which got replaced by temps to cut cost

    Advice to Management

    Need to replace management staff from director down to supervisors. Also need to have the new management sit down with there employees for a few hours and see how work is really done. Instead of micro managing each section not knowing what everyone does.


  9. Helpful (5)

    Let's hurry up and sell this Donkey

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Diego, CA
    Former Employee - Senior Software Engineer in San Diego, CA

    I worked at Mitchell International full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Nice Coworkers. Free coffee. Nice building. Not much more positive to say.

    Cons

    Lets sell this donkey is one of many things said by C level management. I am sure some teams at Mitchell are good but they appear to promote people to their least level of efficiency

    Advice to Management

    Seniority should not lead to management. Keep a closer eye on your business application division.


  10. Helpful (1)

    Too hard to get a permanent position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Software QA Engineer in San Diego, CA
    Current Contractor - Software QA Engineer in San Diego, CA

    I have been working at Mitchell International as a contractor (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    nice working environment, agile methodology

    Cons

    engineers are not appreciated. too hard to get a permanent position

    Advice to Management

    hands on on the team members to know who's doing their job or not


  11. Helpful (3)

    Mitchell has lost its soul

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Mitchell International full-time (More than 8 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Nice new building, but "collaborative style" cubes can be very noisy. Great people who work hard, give their best efforts, and care about the customers.

    Cons

    Lots of dysfunction in the product development life cycle which impacts everything from sales to customer satisfaction. They tend to rush products to market without adequate testing and then spend lots of time fixing things. They are trying very hard to be a big corporation and have added so much bureaucracy and layers of process to everything. The salary and benefits they offer do not live up to this image of big high tech corporation. People work really hard, but often fail not because of lack of effort or talent but because of a legacy of bad decisions and poor planning. The CEO openly states that they only care about results, not effort. This makes it almost impossible to get promoted because it's so hard to achieve positive results. There is NO work-life balance - the place will suck the life out of you. It used to be a great place to work, but I'm sorry to say it has lost its soul.

    Advice to Management

    Recognize employee effort more. Plan better and set realistic obectives and deadlines.



Showing 14 of 129 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.