Mitel Networks

  www.mitel.com
  www.mitel.com

Mitel Networks Reviews

Updated November 14, 2014
Updated November 14, 2014
85 Reviews
2.7
85 Reviews
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Mitel Networks CEO Richard McBee
Richard McBee
36 Ratings

Review Highlights

Pros
  • The opportunity to meet some great people (in 7 reviews)

  • Work Schedule flexibility was a major plus and being able to work from home was a tremendous advantage when kids were sick and had to stay home (in 3 reviews)


Cons
  • Upper management has no real regard for it's employees (in 9 reviews)

  • The benefits are not good, no 401k match (in 4 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Account Manager in Chicago, IL
    Current Employee - Channel Account Manager in Chicago, IL

    I have been working at Mitel Networks full-time (less than an year)

    Pros

    Flexibility, some great people to work with

    Cons

    work life balance, some people are rude, and only work with favorites

    Advice to ManagementAdvice

    work on communication

    Doesn't Recommend
  2.  

    Like most corporations, the upper management cares about themselves and the stockholders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitel Networks full-time (more than 10 years)

    Pros

    It hard to a Pro unless your upper management or a stockholder.

    Cons

    Upper management doesn't look at quality of the job being done or workload being performed. The company buys out other companies and then as many do start cutting personnel without much regard to what those people are contributing or what issues will be caused by the loss. No honest care for their employees or for that matter their customer base.

    Advice to ManagementAdvice

    Start taking into consideration the quality of the people that are working for the company and the actual level of experience that they have.

    Doesn't Recommend
  3. 2 people found this helpful  

    Disheartening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitel Networks full-time (more than 5 years)

    Pros

    Some nice people, decent pay. I think before Intertel merged with Mitel it was a far better place, Intertel that is.

    Cons

    After the merger it slowly declined. Benefits were taken away, people were always being let go to never be replaced. "Simplify" meant to take on the other peoples jobs that were lost without training. Some of the sales channels' practices are shady at best.

    Advice to ManagementAdvice

    I have none, it would fall upon deaf ears.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Too big for it's own good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks full-time (more than 5 years)

    Pros

    Employees and co-workers are great to work with.

    Cons

    Upper management has no real regard for it's employees. Layoffs happen annually and sometimes more frequent than that.

    Advice to ManagementAdvice

    Make a plan and stick to it. No real vision is established for this company. Bring back 401K matching and cost of living increases for the employees who work hard every day to make you look good.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Demanding and stressful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks full-time (more than an year)

    Pros

    Enjoyable and hard working co-workers --- some with many years of experience.
    Fast moving environment --- new products, processes and alliances which increase the opportunity to move into new roles or new positions.
    Management trying to recognize individual and team achievements more.

    Cons

    While there is opportunity for profit sharing, there is no matching 401k, no cost of living increase, no annual salary review.
    Much is expected and many changes introduced.

    Advice to ManagementAdvice

    Listen to feedback from employees, show appreciation both with words and salary increases. Some managers work hard to instill teamwork, provide opportunities to celebrate as a team and recognize successes.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Reno, NV
    Former Employee - Customer Service Supervisor in Reno, NV

    I worked at Mitel Networks full-time (more than 5 years)

    Pros

    option to work from home

    Cons

    not compensated for overtime
    sketchy management practices

    Advice to ManagementAdvice

    listen to the rank in file

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Poor Management and no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks full-time (more than 10 years)

    Pros

    The pay is good and schedule flexibility is great. This used to be a good place to work when it was Inter-Tel.

    Cons

    No 401K matching. Health benefits are not good and confusing and frustrating to manage. No direction from upper management.

    Advice to ManagementAdvice

    Starting innovating instead of focusing on cost cutting. You can't build great products by outsourcing everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Job, but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitel Networks full-time (more than an year)

    Pros

    I enjoyed the people I worked with, the ability to work remotely, and the knowledge gained while working with UC, IaaS, hosted, and hybrid architectures.

    Cons

    Benefits are lousy, base salaries are also very low for the industry. Political environment allows for the richer to get richer and the poor to get poorer. Job security is non-existent unless you have been there for years and are part of the good ol' boy network.

    Advice to ManagementAdvice

    Upper management within specific divisions should have checks and balances and not one person making all decisions. The strength in the UC environment only goes so far. There are many other "strategic" areas that employees are fighting to sell every single day and night (many late hours) with their business partners. Pay your employees and treat them right by offering great benefits and competitive pay and don't hold them over the fire each month by threatening their jobs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 4 people found this helpful  

    It's a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent in Reno, NV
    Current Employee - Customer Care Agent in Reno, NV

    I have been working at Mitel Networks full-time (more than 3 years)

    Pros

    Steady paycheck, set work schedule, weekends off. Upper management never interacts with you if you are a lowly customer care agent... which can be seen as good or bad!

    Cons

    Last minute mandatory overtime, keeping staff working through a temp agency for excessive amount of time (at least 1 year, in some cases 2+ yrs as a temp through a temp agency). VERY POOR TRAINING to prepare for questions the customers may have, and no one to call to ask for assistance!

    Advice to ManagementAdvice

    Develop a culture in the center that conveys to the employees that they are wanted. Give employees raises! (I went 4 years without one!) Talk to your employees when you pass in the hall (even a smile would have been nice), and learn their names if you work in the same office! It's not that hard!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good, but could strive to be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Engineer in Chandler, AZ
    Former Employee - Systems Engineer in Chandler, AZ

    I worked at Mitel Networks

    Pros

    Comparable pay and benefits package
    Willing to train

    Cons

    Lack of communication from upper management
    Continually changing business strategy

    Advice to ManagementAdvice

    Strive to retain your resources by providing effective communication throughout the organization.
    Be clear with your employees your business strategy and future goals

    Doesn't Recommend
    No opinion of CEO

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