Mitel Networks

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Mitel Networks Reviews

Updated March 17, 2014
Updated March 17, 2014
57 Reviews

2.4
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mitel Networks CEO Richard McBee
Richard McBee
26 Ratings

Review Highlights

Pros
  • They used to have great people, however, many changes have taken place over the past two years (in 5 reviews)

  • This used to be a good place to work when it was Inter-Tel (in 4 reviews)


Cons
  • Upper management has no real regard for it's employees (in 7 reviews)

  • The benefits are not good, no 401k match (in 4 reviews)

More Highlights

20 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Disheartening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some nice people, decent pay. I think before Intertel merged with Mitel it was a far better place, Intertel that is.

    Cons

    After the merger it slowly declined. Benefits were taken away, people were always being let go to never be replaced. "Simplify" meant to take on the other peoples jobs that were lost without training. Some of the sales channels' practices are shady at best.

    Advice to ManagementAdvice

    I have none, it would fall upon deaf ears.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Too big for it's own good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Employees and co-workers are great to work with.

    Cons

    Upper management has no real regard for it's employees. Layoffs happen annually and sometimes more frequent than that.

    Advice to ManagementAdvice

    Make a plan and stick to it. No real vision is established for this company. Bring back 401K matching and cost of living increases for the employees who work hard every day to make you look good.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Poor Management and no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The pay is good and schedule flexibility is great. This used to be a good place to work when it was Inter-Tel.

    Cons

    No 401K matching. Health benefits are not good and confusing and frustrating to manage. No direction from upper management.

    Advice to ManagementAdvice

    Starting innovating instead of focusing on cost cutting. You can't build great products by outsourcing everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Job, but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I enjoyed the people I worked with, the ability to work remotely, and the knowledge gained while working with UC, IaaS, hosted, and hybrid architectures.

    Cons

    Benefits are lousy, base salaries are also very low for the industry. Political environment allows for the richer to get richer and the poor to get poorer. Job security is non-existent unless you have been there for years and are part of the good ol' boy network.

    Advice to ManagementAdvice

    Upper management within specific divisions should have checks and balances and not one person making all decisions. The strength in the UC environment only goes so far. There are many other "strategic" areas that employees are fighting to sell every single day and night (many late hours) with their business partners. Pay your employees and treat them right by offering great benefits and competitive pay and don't hold them over the fire each month by threatening their jobs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful  

    It's a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent  in  Reno, NV
    Current Employee - Customer Care Agent in Reno, NV

    Pros

    Steady paycheck, set work schedule, weekends off. Upper management never interacts with you if you are a lowly customer care agent... which can be seen as good or bad!

    Cons

    Last minute mandatory overtime, keeping staff working through a temp agency for excessive amount of time (at least 1 year, in some cases 2+ yrs as a temp through a temp agency). VERY POOR TRAINING to prepare for questions the customers may have, and no one to call to ask for assistance!

    Advice to ManagementAdvice

    Develop a culture in the center that conveys to the employees that they are wanted. Give employees raises! (I went 4 years without one!) Talk to your employees when you pass in the hall (even a smile would have been nice), and learn their names if you work in the same office! It's not that hard!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good, but could strive to be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Engineer  in  Chandler, AZ
    Former Employee - Systems Engineer in Chandler, AZ

    Pros

    Comparable pay and benefits package
    Willing to train

    Cons

    Lack of communication from upper management
    Continually changing business strategy

    Advice to ManagementAdvice

    Strive to retain your resources by providing effective communication throughout the organization.
    Be clear with your employees your business strategy and future goals

    Doesn't Recommend
    No opinion of CEO
  8. 2 people found this helpful  

    Good Place to work, bad place to have a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Field Engineer  in  Chandler, AZ
    Former Employee - Field Engineer in Chandler, AZ

    Pros

    The pay was excellent for my region and benefits were the best I have found. Medical/Dental coverage was incredible for my family. Work Schedule flexibility was a major plus and being able to work from home was a tremendous advantage when kids were sick and had to stay home

    Cons

    No job is safe. Upper management tries to portray a very happy work environment telling the employees what they want to hear but at the same time planning the next round of layoffs. When Mitel took over Inter-tel they didn't take the proper steps to ensure that Direct Branch sales weren't competing with Dealer markets in the same areas and as a result almost all Direct Branches have been closed causing alot of good, talented, dedicated employees to be let go.

    Management is not very forthcoming with any information and what they do publish makes no sense. They are looking more at saving money than making money, the technology is struggling to keep up with the rest of the market, except in the case of the 5000, and as a result Share prices are strugelling to stay above 2.50 a share.

    Advice to ManagementAdvice

    Should've paid more attention to the making money with the direct branches and less on where you could cut costs. What would've been a very profitable merger has turned into a debacle of layoffs and unnecessary competition between you and your dealers.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Tight Company / Confused Spending

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Sales Engineer  in  Washington, DC
    Former Employee - Senior Sales Engineer in Washington, DC

    Pros

    Good co workers and teamwork

    Cons

    Can't seem to focus on a product of market strategy, all over the place

    Advice to ManagementAdvice

    focus, and quit reducing salaries and make achievable bonus'

    Disapproves of CEO
  10. 1 person found this helpful  

    Be cautious working for Mitel!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Communications Consultant (Sales)  in  Portland, OR
    Former Employee - Communications Consultant (Sales) in Portland, OR

    Pros

    Mitel has interesting and cutting-edge products, as well as multiple third-party relationships. The Canadian corporate culture of the traditional Mitel seems smarter, more friendly and healthy than that of its Inter-tel acquisition.

    Cons

    The Inter-tel branch office sales force, which is the predominant US sales system Mitel acquired during its "merger," is riddled with degrading, bigoted, unethical, abusive types. Mitel/Inter-tel has many strong resellers and terrible rules of engagement between the branches and its resellers. As a result, employees are frequently encouraged to undermine another Mitel/Inter-tel product sale if it was transacted by a reseller. (ie - steal the sale or account)

    Additionally, employees of Mitel who are engaging with branch sales staff as well as reseller sales staff are frequently encouraged by the branch to give up competitor information or help undermine competitor sales. This practice is in direct conflict with the employee's corporate directive and puts them under significant stress, job and even legal risk.

    Another problem is the Mitel (and also formerly Inter-tel) product is relatively high-end, but has lost a lot of its brand strength in lack of positioning, marketing, and sales tools. The entire sales cycle is based on competing at the best price, which is in direct opposition to the high-end positioning of the product.

    Advice to ManagementAdvice

    My first advice would be to create a flexible but highly polished sales presentation that highlights all the product strengths, using sounds, images, facts and figures which stick with the audience. This will help ensure the brand is presented in a consistent and superior manner, equal to that of its product.

    Second, ensure the tools are in place to allow branch sales to focus on the sales cycle, not on the marketing tools. This would mean creating easier and more accurate pricing and presentation tools. Perhaps a regional marketing person or team would assist with customization and consistency.

    Finally, I would recommend Senior Management from Mitel Canada spend a significant amount of time in each market, drilling down on sales practices and ensuing the corporate goals and culture are maintained throughout the operation. As much as possible, remove/replace the former Inter-Tel sales management and reallocate much of their headcount to regional support positions.

    No opinion of CEO
  11. 1 person found this helpful  

    The lights are on but nobody is home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Phone Systems Tech  in  Dallas, TX
    Current Employee - Phone Systems Tech in Dallas, TX

    Pros

    Interfacing with people of other companies. The technical work is interesting. There are some quality people to work with.

    Cons

    Poor marketing of products. Mitel does not work together as a unified company. Oracle system. Laying off tech and then hiring them back as contractors.

    Advice to ManagementAdvice

    Senior Management should ride along with the worker bees. Be more careful about selecting and buying operating support systems. Do a root cause fix of the voice mail system of the phone systems. Have only one number for customers to report troubles for both phone systems and circuits.

    Doesn't Recommend
    No opinion of CEO

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