Mitel Networks

  www.mitel.com
  www.mitel.com

Mitel Networks Reviews

Updated October 28, 2014
Updated October 28, 2014
87 Reviews
2.8
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mitel Networks CEO Richard McBee
Richard McBee
37 Ratings

Review Highlights

Pros
  • The opportunity to meet some great people (in 7 reviews)

  • Work Schedule flexibility was a major plus and being able to work from home was a tremendous advantage when kids were sick and had to stay home (in 3 reviews)


Cons
  • Upper management has no real regard for it's employees (in 9 reviews)

  • The benefits are not good, no 401k match (in 4 reviews)

More Highlights

27 Employee Reviews Back to all reviews

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  1.  

    Good company with bad pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Implementation Specialist in New York, NY
    Current Employee - Systems Implementation Specialist in New York, NY

    I have been working at Mitel Networks full-time (more than 8 years)

    Pros

    Market leader in innovation, clear business goals and direction.

    Cons

    Bottom of the industry in pay and benefits.

    Advice to ManagementAdvice

    Employees are a resource, not debt to reduce

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great People, Lots of Politics, No Promotions Internally!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Mesa, AZ
    Former Employee - Account Manager in Mesa, AZ

    I worked at Mitel Networks full-time (more than 8 years)

    Pros

    The people make up this company, they are truly amazing and the reason so many stay.
    Pay was good, there is little to complain about there, but I was on the sales side.
    Sales goals were reasonable to get to.
    Products are amazing, and the technology is easy to understand, there are constant updates.

    Cons

    There is a plenty of training, but a lack of career path, or hope of getting promoted, unless you threaten to leave.
    So many changes that you are constantly worried about getting laid off or let go.
    Overall there is not a sense that your contribution as an employee is meaningful, your asked to do lots, coached and ridden hard, but there's no end game.
    Urgency to constantly hold onto legacy products, and so many hoops to jump through to get upgraded makes everything a hassle when doing business.
    It's ridiculous that there are not more people leveraging the technology, to accomplish goals, and that everyone is expected to travel all the time to attend 1 or 2 meetings.
    Management is willing to look the other way when it comes to questionable activity and conduct, women are hesitant to report harassment out of fear of it effecting their careers. HR group has the biggest gossips of anyone in the company.

    Advice to ManagementAdvice

    Promote the people you've spent years investing in, instead of leaving them discouraged and wanting to leave, provide people with annual reviews and raises.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Company review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Mitel Networks full-time (more than 3 years)

    Pros

    Good company applications driven products and outstanding support with SE & Inside sales teams to assist you in winning business. Their virtual products with VMWare are super.

    Cons

    Too many changes to marketing programs each quarter and it confuses the dealer channel support teams as to what program to promote to the sales reps.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Good Company, poor cohesion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CPM in Atlanta, GA
    Former Employee - CPM in Atlanta, GA

    I worked at Mitel Networks full-time (less than an year)

    Pros

    Very dedicated people who are hampered by management fiefdoms at HQ. This interferes with cohesion and driving the company forward with growing market share.

    Cons

    have not kept up with the desksets, the reason Avay and CISCO are grabbing the market is that their desks look and feel 'cool'.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good, and somewhat diverse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecom Engineer in Orlando, FL
    Former Employee - Telecom Engineer in Orlando, FL

    I worked at Mitel Networks full-time (more than 5 years)

    Pros

    Flexibility and up to date technology. Distinct and low client list. Mostly government and business settings.

    Cons

    regional diversity and communication within employees. To much covering and not looking forward to the immediate present.

    Advice to ManagementAdvice

    No comment. Overall company is pretty good.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Revolving management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Houston, TX
    Current Employee - Sales Executive in Houston, TX

    I have been working at Mitel Networks full-time (more than 3 years)

    Pros

    Execellent product for SMB market. PBX features with a key system price. deployable without harrdware as a software only solution in a virtual environment. This capability allows the PBX and associated applications to take advantage of VMWares advanced feature set as it relates to business continuity.

    Cons

    They need to invest heavily in order to compete in business verticals outside of basic applications. No vertical market focus outside of education and hospitality. Contact center desperatly needs work.
    Sales management constantly changing, and currently comes from a SMB source. They don't fully understand what it requires to compete in an enterprise market, and lack the products to compete for business with 500+ employees.

    Advice to ManagementAdvice

    Primary weakness of revenue generation is lack of business partners capable of selling and servicing enterprise clients. Keep your employees, they are the strength of your company. Focus on signing up better VAR's capable of producing $3M+ annual revenue.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Not a bad company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Chandler, AZ
    Former Employee - Account Manager in Chandler, AZ

    I worked at Mitel Networks full-time (more than 10 years)

    Pros

    Good benefits, good people mainly from Inter-tel years. Network Division was superb and had great leadership.

    Cons

    Always waiting for the next round of layoffs

    Advice to ManagementAdvice

    Don't manage the business with so much debt

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks

    Pros

    Great innovator. They used to have great people, however, many changes have taken place over the past two years. The potential is enormous with Mitel.

    Cons

    Lost their innovation edge and the new leadership that has been brought in doesn't seem to be getting it done. They were on the right track 3 years ago of becoming a pure software play. But that really hasn't come to fruition.

    Advice to ManagementAdvice

    Innovate, Innovate, Innovate.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Innovative company with limited potential to move upward

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mitel Networks

    Pros

    Great for creative types: company is always looking to improve its solution portfolio and are open to ideas across all levels. Senior Management is approachable and open to feedback. Telecommuting options available for certain positions.

    Cons

    It’s a hard company to grow in: Easy to move from job to job, but upward mobility is a real challenge/ Easy to hit a glass ceiling. No/ limited career development and the company will does not give raises (hard to get a raise even if you do get promoted).

    Advice to ManagementAdvice

    HR/ Management needs to work with employees at all levels to develop career growth plans

  11. 2 people found this helpful  

    Great at first; downhill ever since

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Reno, NV
    Current Employee - Customer Care in Reno, NV

    I have been working at Mitel Networks full-time (more than 5 years)

    Pros

    Slight flexibility in schedule; able to arrange make up hours for dr. Appointments, etc
    Occasional pot lucks and company- sponsored dinners out or cookouts

    Cons

    No positive feedback from management unless one is a "favorite"
    No input or feedback allowed from employees to lower management (this is considered "disrespectful".
    No comments on job competence unless it is negative
    No response to positive emails sent to management
    Definitely too much time before a "temp" position is hired on permanently - up to two years
    I've been permanent for three years (temp for two before being hired as permanent) and have gotten only one small raise since - $.17

    Advice to ManagementAdvice

    Listen to the people who are on the phones talking to the customers. They can tell you about the response to opening and closing statements. Allow suggestions and don't be so rigid and closed-minded. Don't assume people are unintelligent just because they are at a lower level in the company than you. Give employees more than one chance at extra projects when small mistakes are made. DON'T talk down to subordinates - we are NOT children!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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