Mobile Mini
2.4 of 5 47 reviews
www.mobilemini.com Tempe, AZ 1000 to 5000 Employees

Mobile Mini Reviews

Updated Mar 8, 2014
All Employees Current Employees Only

2.4 47 reviews

                             

83% Approve of the CEO

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Erik Olsson

(6 ratings)

32% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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    1 person found this helpful  

    I did what I was told and still let go!

    Storage Specialist (Former Employee)
    Morrow, GA

    ProsThey are very professional and run the business well. A really good and fun training week in Tempe.

    ConsToo corporate for my tastes. To many steps and approvals to do pretty much anything while there. I was told I needed to hit a certain quota for my last month there, which I did and they still let me go.

    Advice to Senior ManagementGive a new guy time to build his base of business properly.

    Yes, I would recommend this company to a friend

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    Keep away from this company!

    Former Employee (Former Employee)
    Tempe, AZ

    ProsI had great coworkers and decent pay.

    ConsManagement is disconnected from employees. They fail to realize that people are the most important resource to a company.

    Advice to Senior ManagementRealize that one person can only do so much. Hire some more people to support the sales staff (that you put on the pedestal).

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great if you like to be micro-managed

    Inside Sales Representative (Current Employee)

    Prossalary and benefits are ok, good people to work with at the branch. relaxed atmosphere among co-workers

    ConsConstant micromanagement, constant criticism. No available product yet constantly being criticized for not increasing sales. Company direction and focus changes every year or so, along with compensation plan. Commission structure is too complicated. Several major layoffs during the last few years, about one quarter of the workforce is left but the workload keeps increasing. Not a lot of opportunity for advancement. We keep increasing our prices when competition is lowering theirs. It is hard to sell less service and lower quality at higher prices.

    Advice to Senior ManagementAllow employees to practice good judgement in performing their jobs. Loosen the leash a bit and stop criticizing and second-guessing every decision someone makes. The problems with this company are not the sales department, it is the lack of cohesive infrastructure. Give us product and we can sell it, it's as simple as that.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Sales Rep

    Inbound Sales (Current Employee)
    Phoenix, AZ

    ProsSteel container very simple product to learn. Base salary of 30k plus commissions. Average rep does 30 rentals a month and earns between 10 and 40 dollars per deal in commission.

    ConsCompany has no idea what direction it's headed. Job responsibilities, commission structure and expectations change monthly. Training is a joke. Decision makers make changes before figuring out impacts. Invested 40 million to make 7 cities capable to provide a moving service like PODS. Had to cancel entire initiative after 4 months and laid off 3% of company to make up for their mistake.

    Advice to Senior ManagementStop asking consulting companies for advice and ask your own employees how to become more effective and efficient.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Overpromised and underdelivered

    Customer Service Specialist (Former Employee)
    Tempe, AZ

    ProsLeadership team has a desire to build a strong culture and create a "best place to work" environment.

    ConsThey aren't there yet and are tripping over themselves to get there. Poor logistics, lack of training/support.

    Advice to Senior ManagementSpend more time creating ways for your people to be successful and to work together as a team.

    No, I would not recommend this company to a friend

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    Could have been good...

    Inside Sales Representative (Former Employee)
    America (Netherlands)

    ProsMost of the people I worked with, decent pay (but that's on its way out), happy hour at the hotel for training in Tempe

    ConsManagement, lack of product, management, outdated product, management, expectations too high, management

    Advice to Senior ManagementLet your sales reps be sales reps and not dime a dozen sales clerks. The new regime came in, cut bonuses and immediately raised prices across the board. Reps are no longer allowed to actually negotiate. This is the price, take it or leave it. Oh but we have a a fancy lock! Newsflash - so does the competition!!! The training was good and gave reps high hopes in Tempe. Beautiful facility at the HQ but then you come home. I worked in a dump of an office that was embarrassing to have customers see. Of course I had to rush the customers out when they stopped by because they were wasting my valuable "talk time". Even though they may have been a paying customer management deems that 50 meaningless phone calls to contractors I talked to last week is more beneficial. Oh and customer service is a joke. We rarely had the product so we were told to promise the world then we we can't deliver therefore ticking off the customer. Oh and before I forget, this would be the same customer I need to call in a week to ask if they need more containers. Why in God's name would they rent from me again??? It should also be noted that we didn't have any product because we were doing a fantastic job!! I may be naive but from my experience good sales numbers are what matter - with Mobile Mini it has no bearing. I don't care if you are renting 500 / day - if you aren't making phone calls you are the scourge of the Earth. I've never been happier with a career decision that I am now that I've left. I took a pretty impressive pay CUT and am still happy I left.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Call Center Fiasco

    Sales (Current Employee)

    Prosfair benefits, descent organization to work for. It could be worse, like working in China.

    ConsA national call center that fails miserably at the expense of the rest of the entire company.

    Advice to Senior ManagementINVEST IN TO YOUR COMPANY. NO PRODUCT = NO BUSINESS

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    Trying to change the culture, but don't understand what it is going to take

    Anonymous Employee (Former Employee)

    ProsSome really nice people. If you have a good manager and a good team, it is a decent place to work.

    ConsMost senior management lacks experience elsewhere. Decisions and changes are made quickly without good collaboration or planning. Pay is very low compared to similar jobs.

    Advice to Senior ManagementDon't try to change the culture and the business model at the same time if you don't have the money or personal commitment to invest in both parts.

    No, I would not recommend this company to a friend

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    Use to be an awesome company now we are not able to service our customers and we are losing our core customers.

    Sales (Current Employee)

    ProsMobile Mini was a growing company with the best sales people and product in the industry. They made it fun and made it easy to balance work and family. The employees on the local levels are awesome and make it easy to spend 40 hours a week with them. Mobile Mini is always looking to improve and with that they go through tribulations. We do have the best security to offer our customers and that has kept us on top.

    ConsMobile Mini trying to adapt and grow has hit some hard times. Centralizing sales and all the phone calls have made it extremely difficult on our customers and long time employees. It seems like MMI is always adding high end positions in corporate and laying off at the branches. We are so slim at the branches that it is making it difficult to send out quality products and satisfy our customers. A lot of our long time employees and customers are leaving us for the competition. MMI makes it very hard for people to do business with us and I only wish that they would listen to their employees and customers who are on the front lines and know first hand what is happening. We have taken a very simple process and made it very difficult. Customers cannot even call directly to the local branch they want. Contractors hate it. That is our core business. They told us contractors will always stay with the local branches and that isn't the case anymore. Hopefully the necessary changes are made before it is too late. I love MMI and it breaks my heart to see what is happening to them.

    Advice to Senior ManagementListen to the people at the branches. We are the ones that see everything first hand. We hear the complaints from the customers. We hear compettion raving about our call center. I have heard from several competitiors that by us centralizing everything we have increase their business and they love it. Our core customers are leaving us, because we make it to difficult to do business. Please find away to get in touch with what is really happening at the branches. Start our own survey for customers to see how dissatisfied they are with our phone system and the quality of our units because we do not have enough man power at the branches. Our stocks may be up, but so is our number of dissatisfied customers and we are powerless at the branches to fix it. All we can do is give them alternate ways to reach theirs salespeople so they do not leave us..

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Mobile Mini reviews and ratings — including employee satisfaction and approval rating for Mobile Mini CEO Erik Olsson. All 9 reviews posted anonymously by Mobile Mini employees.