MoneyGram International

  www.moneygram.com
  www.moneygram.com

MoneyGram International Reviews

Updated September 19, 2014
Updated September 19, 2014
97 Reviews
2.5
97 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
51 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 7 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Ok company to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MKT in Dallas, TX
    Current Employee - MKT in Dallas, TX

    I have been working at MoneyGram International full-time (more than an year)

    Pros

    Easy going management (at least mine), Work schedule,

    Cons

    No Training at all, upper management dont even look at the regular employees. Every department tries to sabotage the other. Be ready to work with VPS that really dont know what they are doing.
    New employees come and leave pretty quickly.

    Advice to ManagementAdvice

    Management should listen to the Professionals they hire. Company lets some VPS spend all the money on products that dont offer no returns.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Was a great place to work until layoff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Improvements in Lakewood, CO
    Current Employee - Process Improvements in Lakewood, CO

    I have been working at MoneyGram International full-time (more than 5 years)

    Pros

    The people are AMAZING. You really bond with your co-workers. There's ampule opportunity to be promoted. Good work is generally recognized.

    Cons

    Layoff. Lots of drama. Gossip. Young people. High School-ish.

    Advice to ManagementAdvice

    Outsourcing isn't wise for a call center. Customer's can sense when they're speaking to a foreigner and many customers request American reps.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Blinding management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (more than 3 years)

    Pros

    Work and life is some like balance. That's all. No other benefits. No chance to improve yourself in this company.

    Cons

    Management have no direction. No one have responsible for things. Only the one kiss the manager butt could get promotion

    Advice to ManagementAdvice

    Step down now

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Cost cutting - To what end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Brooklyn Center, MN
    Current Employee - Technical Support in Brooklyn Center, MN

    I have been working at MoneyGram International full-time (more than 10 years)

    Pros

    Overall, the co-workers I deal with are great. My supervisors over the last 10+ years have been pretty good. Benefits are not bad.

    Cons

    Benefits have steadily eroded since I joined. Less vacation time. Higher premiums for Insurance. Fewer opportunities. Fewer paid holidays.

    Morale is horrible throughout the company.

    Information is sketchy and rumors spread like wildfire.

    Weak executive leadership that is absolutely horrible at communicating with customers or employees.

    Lack of direction. Trying to react to market with "me too" solutions. No innovation.

    Outmoded systems.

    Total lack of respect for front-line employees.

    Advice to ManagementAdvice

    Get a clue. Quit thinking about your next bonus and the next quarter. Maybe it is time to think long - term strategy. This is a business that will likely boom as more and more people in the US are forced away from the traditional banking system. But you won't be part of it if you lose your biggest and best customers today.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Global fast paced atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant II in Minneapolis, MN
    Current Employee - Accountant II in Minneapolis, MN

    I have been working at MoneyGram International full-time (more than an year)

    Pros

    There are a lot of projects going on; it is easy to get involved in

    Cons

    Disconnect between systems and reporting

    Advice to ManagementAdvice

    Communication is key

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    bad place work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time

    Pros

    benefit ony. but no longer available

    Cons

    low pay. center is closing. co workers low wrok ethic

    Doesn't Recommend
    Negative Outlook
  8.  

    Overall a decent company to work for in the last few year it has taken a turn towards moving jobs overseas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Workforce Analyst in Lakewood, CO
    Current Employee - Workforce Analyst in Lakewood, CO

    I have been working at MoneyGram International full-time (more than 8 years)

    Pros

    Pay is good for the area and competitive

    Cons

    outsourcing majority of US jobs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Rug pulled out from underneath

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Minneapolis, MN
    Current Employee - Project Manager in Minneapolis, MN

    I have been working at MoneyGram International full-time (more than an year)

    Pros

    Awesome project teams and dedication to get the job done! Lots of camaraderie amongst technical teams. Can be a fun place to work.

    Cons

    Third iteration of PMO Senior Management. Mid level management is volatile with high turn over and new managers don't fully understand the business when advised of technical challenges.

    Senior management impose new role standards with no consideration of past valued efforts from IT professionals.

    To much heroics with bi-monthly core release and then infrastructure release the next month. Back to back releases puts considerable amount of pressure on the technical teams. Seldom, any documentation of technical processes, and high SME resignations leave a substantial knowledge gap.

    Impose unrealistic project management framework processes on projects already executing.

    Advice to ManagementAdvice

    Grandfather projects from processes to avoid undue burden.

    Consider giving the veterans the benefit of the doubt especially if they stick around in good faith. There is something to be said about not bailing ship.

    Mid-level management cannot be telling IT professionals they are invaluable and then give them low complexity assignments when they are capable of much more. That is insulting their intelligence and experience.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Loved what I did and the team I worked on; hated my experience with HR and the corporate BS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Compliance Analyst in Brooklyn Center, MN
    Current Employee - Compliance Analyst in Brooklyn Center, MN

    I have been working at MoneyGram International

    Pros

    MGI is an industry leader and appears to be stabelizing. They claim to be growing and provide satisfactory benefits and competetive pay.

    Cons

    About 2 months after I was hired HR contacted me and informed me that my offer had contained an error in that my bonus should be 5% instead of the 10% I had accepted. Through some negotiation I was able to obtain a one-time bonus payment and the bonus percent was reduced to the pay grade standard of 5%.

    MGI's compliace department is going through a major transition in that the vast majority of the compliance teams are being moved to Dallas, TX. This may make sense in an organizational structure type of way, but the transition and leadership plan is anything but smooth. It's as if the decision makers didn't realize how much of an undertaking it would be to transition over 100 positions to a new location where I would venture to guess less than 10% of the employees were offered or accepted relocation. Talk about reinventing the wheel. The communication throughout the process left a lot to be desired and the decision to move operations came as a shock to everyone, even some senior leaders.

    Advice to ManagementAdvice

    I think training in empathy would be beneficial. Ending a meeting where dozens of people had just been informed that their jobs were no longer available with "but we are really excited in the direction MoneyGram is headed" is a little insensitive, to say the least. I think it displays a huge disconnect between senior leaders and the people who are truly running the compliance operations. Without is, your job would be insanely difficult, and I think you're beginning to see that as people leave and replacements are hard to come by. You made your bed, and I don't have a single ounce of sympathy for you.

    Doesn't Recommend
    No opinion of CEO
  11.  

    We are all victims of very poor communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Lakewood, CO
    Current Employee - Anonymous Employee in Lakewood, CO

    I have been working at MoneyGram International

    Pros

    Co-workers are a real plus. There are several teams with outstanding players.
    End up on the right team, defined as working for the right sup/manager, and you are encouraged and protected.

    Cons

    Poor management isn't weeded out.
    communication from the top down is all but non-existant. We spend more time reading between the lines than we ever do actually paying attention to what is said.
    Long range planning is spotty
    HR is awful.

    Advice to ManagementAdvice

    Communicate more honestly. Believe me, we all know layoffs are coming. Employees here aren't mentally handicapped. The attempts at mis-direction, the secrecy, it is at best unnecessary and at worst offensive.

    Doesn't Recommend
    No opinion of CEO

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