MoneyGram International Reviews

Updated August 29, 2015
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2.0
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Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
9 Ratings

Pros
  • There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17 (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)

Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Lack of consistent message from upper management (in 8 reviews)

More Pros and Cons

22 Employee Reviews

Sort: Popular Rating Date
  1. Struggling with Lack of Priorities Alignment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Staff genuinely wish to do a good job and create great experiences for consumers and agents alike. The business model is solid and generates significant cash.

    Cons

    Company is emerging from a turn-around predicated by a deferred prosecution agreement with the federal government. There is a lot of pressure to put quick fixes in place without regard to the longer term strategic benefit or strategic alignment of those fixes. This results in significant rework or employee turn-over due to burn-out or misplaced accountability for the outcomes.

    Advice to Management

    Foucs on retaining talent and stabilizing the turnover rate. Projects are constantly in flux and difficult to maintain momentum due to key resource attrition. Support change agents and allow them to do what they do best.


  2. Its ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at MoneyGram International full-time (More than 5 years)

    Pros

    The people I work with are great. That is part of what makes this environment great.Middle management and the VP's are smart people with great skill sets.

    Cons

    The EC is awful. They are here just to collect the giant bonus that they are being paid and then they are out. There is not a lot of trust in the teams that they have hired.

    Advice to Management

    You have hired a great group of people now us their talents and listen to them. you hired them to do a job now let them do it.


  3. Helpful (1)

    Business struggles during potential acquisition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Counsel in Dallas, TX
    Current Employee - Legal Counsel in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MoneyGram International full-time (More than a year)

    Pros

    Exciting projects always. Prospects of being acquired by large competitor has brought tons of additional work to clean up files, claims, lawsuits,... everything,

    Cons

    Business very competitive with cheaper online services and WalMart brand services.

    Advice to Management

    Cut back the fat, close the acquisition asap so there is less market competition or antitrust claims (minimize competitive markets); connect better with customers, more aggressive campaign worldwide.

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    We're sorry to hear about this. We appreciate your honest feedback and look to our employees to help us create a better employee experience.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    Lack of Career Advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, MO
    Current Employee - Anonymous Employee in Dallas, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MoneyGram International full-time (More than 8 years)

    Pros

    Flexible Schedule, Life and work balance. Multicultural enviroment

    Cons

    Lack of career development. The majority of management positions are held by men. Bureaucratic company.

    Advice to Management

    Better implementation of strategies. Great ideas for mentoring and career development but they are not implemented well across the company specially outside the HQ (Dallas). Need more mentors and not managers across the organization.

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    Thank you for your comments. We appreciate your honesty in the concerns you raise. We are also open to hear what you view as pros to working at MoneyGram. We are striving to create new solutions for ... More


  6. Helpful (7)

    So-so

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent PTO and free coffee I guess.

    Cons

    Poor communication. Upper management so cut off from the rank and file that it's not even funny anymore. Tone deaf leaders pretending everything is normal as the ship sails for Poland. This company is sinking quickly.

    Advice to Management

    Management would never listen to advice.


  7. Helpful (1)

    Ok company to start your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MKT in Dallas, TX
    Current Employee - MKT in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MoneyGram International full-time (More than a year)

    Pros

    Easy going management (at least mine), Work schedule,

    Cons

    No Training at all, upper management dont even look at the regular employees. Every department tries to sabotage the other. Be ready to work with VPS that really dont know what they are doing. New employees come and leave pretty quickly.

    Advice to Management

    Management should listen to the Professionals they hire. Company lets some VPS spend all the money on products that dont offer no returns.


  8. Helpful (3)

    Was a great place to work until layoff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Improvements in Lakewood, CO
    Current Employee - Process Improvements in Lakewood, CO
    Doesn't Recommend
    Disapproves of CEO

    I have been working at MoneyGram International full-time (More than 5 years)

    Pros

    The people are AMAZING. You really bond with your co-workers. There's ampule opportunity to be promoted. Good work is generally recognized.

    Cons

    Layoff. Lots of drama. Gossip. Young people. High School-ish.

    Advice to Management

    Outsourcing isn't wise for a call center. Customer's can sense when they're speaking to a foreigner and many customers request American reps.


  9. Helpful (3)

    Blinding management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MoneyGram International full-time (More than 3 years)

    Pros

    Work and life is some like balance. That's all. No other benefits. No chance to improve yourself in this company.

    Cons

    Management have no direction. No one have responsible for things. Only the one kiss the manager butt could get promotion

    Advice to Management

    Step down now


  10. Global fast paced atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant II in Minneapolis, MN
    Current Employee - Accountant II in Minneapolis, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MoneyGram International full-time (More than a year)

    Pros

    There are a lot of projects going on; it is easy to get involved in

    Cons

    Disconnect between systems and reporting

    Advice to Management

    Communication is key


  11. bad place work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at MoneyGram International full-time

    Pros

    benefit ony. but no longer available

    Cons

    low pay. center is closing. co workers low wrok ethic



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