MoneyGram International

  www.moneygram.com
  www.moneygram.com

MoneyGram International Reviews

Updated November 24, 2014
Updated November 24, 2014
103 Reviews
2.3
103 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
55 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 8 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Learning how the company works and how interesting it is to talk to different nationalities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst in Lakewood, CO
    Current Employee - Compliance Analyst in Lakewood, CO

    I have been working at MoneyGram International full-time (less than an year)

    Pros

    When you are trying to help people out there are so many people who are just great at misleading other people, and when we could help solve peoples problems and save them money it felt great.

    Cons

    Listening to people, and finding out what a business is up to if they are legitimate with there clients and the people that work for them. Time off could be negative and this happens at so many call centers. For example you have time off called ( PTO )paid time off but you come to work you are lucky if you have PTO because you can use it. But if you don't and you are sick if you don't call in 24 hours ahead of time to let them know you are sick, and you happen to show up at work and you become ill, throwing up for example and you tell them you need to go home you can occur an occurrence and they may give you a warning other times they will write you up for being ill. Because you didn't give them a 24 hour notice. How are you supposed to know that you are going to be ill. Sometimes you have know idea what your body is going to do. The company is closing and we are all getting laid off.

    Advice to ManagementAdvice

    When you are training someone. And you have them training side by side with someone, for the duration of the training let them sit with that one person always. You confuse people when you have them sit with different people and you get them all mixed up everyone trains differently. If they learn from just one person they learn their techniques and their skills, but when you try to train with different people everyday they each have a different way of doing their job and you loose the person that you are training it becomes difficult learning from one person to the next. For time off policies I understand we get sick but if someone is trying to come to work even though they are ill and you can see that they are ill. Management should recognize that. They were there sometimes the illness can carry to other employees as well. Send those people home.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good work environment and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Support Specialist in Minneapolis, MN
    Current Employee - IT Support Specialist in Minneapolis, MN

    I have been working at MoneyGram International full-time (more than 3 years)

    Pros

    A nice place to work for a few years, adds decent experience to add to your resume with a well known international company.

    Cons

    Disorganized. Not much opportunity to advance in your career, especially the last few years. Government regulations and fuzzy guidance from upper management hurting the company.

    Advice to ManagementAdvice

    Reevaluate the steps being taken to try to improve the company. Compliance shouldn't be used as an excuse to make the customer experience worse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    It's 'okay'...I guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at MoneyGram International full-time (less than an year)

    Pros

    Mostly good people, good pay, decent benefits, good PTO offering. Committed to compliance and consumer education regarding scams.

    Cons

    Limited number of company Holidays (6), always reactive versus proactive when responding to the competitive landscape, little to no visibility into upper management, lots of politics throughout the company, lack of communication throughout company. Company culture doesn't seem to have been fully defined - it seems to differ by department.

    Advice to ManagementAdvice

    Work to better establish the company culture. Offer more training to develop leaders/managers in the company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Worked for MoneyGram 15 years...currently for online product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    Rapidly growing company, helps many people. I have awesome coworkers and a great relationship with my department leadership. Talk to a wide range of customers every day.

    Cons

    Not much opportunity for advancement. The company seems to be moving away from an emphasis on customer service toward company-wide cost cutting. It is a shame so many people must lose their jobs in the next year.

    Advice to ManagementAdvice

    Moving jobs outside US can't be the only way to cut costs. I predict fraud and chargeback rate will skyrocket. Keep MGO operations in US.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time

    Pros

    Office Culture is unique, Some perks are worth, retirement benefit is not a choice you have to or they sign you up, Cubicle placement is good, Teamwork is great on some teams

    Cons

    Communication is lacking at times. There seems to be a disconnect for those that have the information. No cross training, Not may changes for promotion. Some training is a must. Putting irresponsible employees in charge of getting information to everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    My experience (8 years) with MoneyGram has provided me with great international business skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Minneapolis, MN
    Current Employee - Finance in Minneapolis, MN

    I have been working at MoneyGram International full-time (more than 8 years)

    Pros

    Getting visability to a true Global Corporation and how it functions across many countries, cultures, and languages.

    Cons

    Very siloed enviornment. Cross department interactions is limited and at times, resented.

    Advice to ManagementAdvice

    Cutting costs, doesn't make a stronger company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Account Representative in Lakewood, CO
    Current Employee - Major Account Representative in Lakewood, CO

    I have been working at MoneyGram International full-time (more than 5 years)

    Pros

    MoneyGram operations is one of the global leading money transfer companies.
    There is a great work environment with nice multicultural high educated people.
    Even though MoneyGram a "mature" company as far as time since it was created and technology investments, it behaves like a start up making many structural changes that sometimes feels like they have lack of strategy that at the end cost money that could be invested in technology.

    Cons

    MoneyGram is shows sign of the struggles from 2008 economic impact.
    This company has not kept up with technology investments to keep being a strong competitor in the money transfer business or in paper products business.

    I disagree with MoneyGram current approach on cutting cost. It is going to hurt the company in the long run.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great people, challenging leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (more than 5 years)

    Pros

    Unique industry, very international, the people who work there really care about the customers they serve

    Cons

    Leadership too distant, unrealistic on resources, struggles to provide real direction, trust issues

    Advice to ManagementAdvice

    Listen to those who interact with the customer, create an environment of trust

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Compliance analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst in Lakewood, CO
    Current Employee - Compliance Analyst in Lakewood, CO

    I have been working at MoneyGram International full-time (more than 3 years)

    Pros

    Great experience , allot to learn

    Cons

    Tough hours, low salary, you have to work on holidays

    Advice to ManagementAdvice

    Need to provide more feed backs and care about employees benefits

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Experience at MoneyGram International

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at MoneyGram International full-time (more than an year)

    Pros

    Interesting work ... ... Interesting work ..... ... .... Interesting work....

    Cons

    constantly changing. if you get a new boss. Lots of politics

    Advice to ManagementAdvice

    IN constantly changing management , Please reward to LOYAL employees and recognize knowledge which they bring and preserve within Company.

    Positive Outlook
    Approves of CEO

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