MoneyGram International Reviews

Updated July 28, 2015
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MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
26 Ratings

Pros
  • There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17 (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)

Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Lack of consistent message from upper management (in 8 reviews)

More Pros and Cons

40 Employee Reviews

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  1. Helpful (4)

    Clumsy, reactionary company in its death throes thanks to its leadership's narcissism, gullibility, and sandbagging.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CIS in Minneapolis, MN
    Former Employee - CIS in Minneapolis, MN

    I worked at MoneyGram International full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This company will probably be purchased by a better-run enterprise who will tear it apart, absorb anything worth keeping, and sell off and/or trash the rest. If that happens, everyone will be better off. Hopefully this happens in a hostile fashion so that the leadership gets a little taste of how they've treated their employees.

    Cons

    This is from their website "We understand the importance of career development, so we provide many opportunities for you to learn, grow and, best of all, succeed." Lies. All lies. There's no career development. There's no training. There's no opportunities. There's no upward mobility at Moneygram. They are a reactionary company, so they have to cannibalize from companies that are more innovative. Moneygram is a company full of traitors with no original ideas. Anyone who "succeeds" at Moneygram is a sociopath, or a sycophant, because that's the culture. Here's a fact: I worked at Moneygram for almost eight years, and I never once used any of their products or services. And that's not something I intended. I'm not bragging. But it is a fact just the same. Moneygram is a retail, money-transfer company. Think about it: You can transfer money on your phone, so who really needs the services of this company anymore? I'm not suggesting that Moneygram services aren't needed. Poor people need them. Desperate people need them. People with terrible credit who can't get a bank account or credit card need them. Technology-phobic individuals need them. Bail bondsman need them. Slumlords need them. Fraudsters need them. It's still a money-making enterprise if exploiting people and dredging cash from the bottom of society is the business you'd like to be in. If appealing to the lowest common denominator is the career path you're taking, then Moneygram is the place for you. Here's how misguided the leadership is: They decided to build--with their own technology, and with their own money and resources--a money transfer network for their largest client...Walmart. Immediately following the rollout, Walmart used that very network to offer their own domestic money-transfer product thereby becoming one of Moneygram's largest competitors. Walmart then undercut Moneygram's fees for the same service. *Face palm* Doyeeee! Moneygram is finally investing in upgrades and piloting new services, but they spent too much time sandbagging, so it's too late. Other companies have beat them to the punch. Moneygram has other ways of making money. However, retail fees, and the interest gleaned from storing the cash during transfer are the cows that gave the most milk, and those cows are dying (and now Walmart is also milking those cows). Do your research. If you accept a job working for this company after knowing their history and reputation, you are either desperate, deluded, or pure evil.

    Advice to Management

    It's all smoke and mirrors at this point, isn't it? Show business. You've basically pared everything down to a building full of VP's in Dallas. You've hired a few people in Europe recently, but we both know you're going to lay them all off too when the soonest opportunity presents itself. From your website: "respect, courage, passion, integrity and teamwork." Those are just words you hired an outside PR agency to look up in a dictionary for you, because you haver no clue what those words mean. "Courage"? Maybe. It must take a lot of guts to tell people you have "respect" and "integrity" with a straight face. "Teamwork"? That's just a joke, right? There is no "team". There's a CEO who poses for a lot of photo ops in exotic locations while a bunch of VP's in Dallas figure out how squeeze out the last drop of revenue before she finds a buyer more gullible than the people working for her. Ya'll deserve each other.


  2. Helpful (8)

    CEO and CFO must be fired!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Brooklyn Center, MN
    Current Employee - Senior Director in Brooklyn Center, MN

    I have been working at MoneyGram International (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    CEO had turned the place into a milk cow for personal benefit.

    Cons

    They use extreme tactics to get rid of all major US based employees with tenor so that they can collect benefits themselves.

    Advice to Management

    Be open and truthfull and isnt it enough that you have done. Leave and let this company live again!

    MoneyGram International Response

    Aug 3, 2015 – Talent Acquisition Manager

    Thank you for your honest review. We are wondering if you would be interested in providing us more information related to your concern about MoneyGram's leadership. We strive to provide our employees ... More


  3. Helpful (3)

    Exert some caution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U S Compliance Officer in Frisco, TX
    Former Employee - U S Compliance Officer in Frisco, TX

    I worked at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Not too much to say here, I guess the benefits were okay, and the people were nice enough.

    Cons

    Dont expect much in the way of work/family balance, the pay is just barely worth the amount of time, and frustrations caused by management. Most management or horribly under qualified for how important their roles are, expect more sanctions to come.

    Advice to Management

    Get the right qualified people in positions of importance.


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  5. Helpful (5)

    Broken corporate culture,no leadership, high turnover

    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good place to work if you are a yes man and good at sucking up to executives. Great for consultants because they overpay and often treat consultants better than employees.

    Cons

    Leadership is non-existent and believes in command and control culture. Stock price is down over 60% yet the leadership team stays while quality employees continually leave. Must have one of the highest employee turn-over rates of any company.

    Advice to Management

    The board and investors need to simply replace the executive team


  6. Helpful (1)

    Fraud Prevention Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Coworkers are among the best

    Cons

    Job is moving to Poland

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    Thank you for sharing your honest feedback. At MoneyGram, we view ourselves as a truly global company and try to give our customers a better experience by providing customer service around the world ... More


  7. Helpful (9)

    Horrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Frisco, TX
    Former Employee - Anonymous Employee in Frisco, TX

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Coffee tea coco salary location path fountains close to eating and shopping doctors restaurants

    Cons

    Unfair hiring practice, unjust promotional practices, excessive hours, poor work conditions,NO WORK LIFE BALANCE AT ALL. Favoritism, LARGE MANAGEMENT TURNOVER. NON CAREER DEVELOPMENT. NUMBERS DRIVEN causing shortcuts on regulatory requirements. NO concern for employees. BULLYING from supervisors, They share the premious your salary you work as long and as much as WE tell you too you don't have a choice. MAKING YOU FEEL DAILY YOU CAN BE FIRED AT ANYTIME.

    Advice to Management

    START CARING ABOUT THE PEOPLE WHO MAKES YOUR ORGANIZATION RUN. IF YOU ARE HAVING A VERY VERY VERY HIGH TURNOVER RATE GET INVOLVE TO FIND OUT WHY THAT IS.

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    We're sorry to hear about this. We appreciate your honest feedback and look to our employees to help us create a better employee experience.


  8. Helpful (6)

    Not very good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AML Compliance
    Former Employee - AML Compliance

    I worked at MoneyGram International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to learn new tasks by yourself.

    Cons

    Procedures are not defined. Performance controls are based someones opinion. There are no defined metrics. Poor morale. Outsourcing a lots of sensitive services.

    Advice to Management

    Please retire.


  9. Helpful (7)

    Watch out for offshoring!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with. Fantastic manager and supervisors. They gave a very good severance package though.

    Cons

    Was a far more employee friendly prior to 2008. Many benefits disappeared started in 2008, even small things such as cookies at Christmas. Thanksgiving turkey gift cards, etc.... Upper management is totally out of touch with the average employee and also they really have no idea on how to proceed with the current restructure of offshoring 500+ operations and technical employees to Poland, Mexico, Bulgaria, total mess. I'd watch this company in the near future, wouldn't be surprised if it goes under. The CEO needs to step away from her throne and see what is actually happening with the organization. They really don't follow the values they proclaim and hold the rest of the employees accountable to.

    Advice to Management

    Try communicating with actual managers and not just your senior directors and above to get an idea of what is actually going across your company. Really poor morale there. Senior management needs to come back down from their "penthouse mentality" and bring back a more employee friendly company where employees feel the company actually cares.

    MoneyGram International Response

    Jul 8, 2015 – Talent Acquisition Manager

    We are sorry to hear about your experience. At MoneyGram , we encourage open communication and are constantly looking to improve on overall transparency. Your opinion matters to us and we will take ... More


  10. Helpful (9)

    if you can avoid it, JUST DO!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    co-workers were great, felt like family

    Cons

    micro-management, most of the supervisors were stupid and had no clue about what they were doing, stabbing each other in the back is a norm there. upper management dumps a lot of work on employees, very poor decisions, their restructuring plan is dramatically failing, somebody at the top is trying to save their high paying jobs by asking people, who were laid off, to come back! I have never seen anything like that before! Position descriptions are lies, when they actually hire you, they will dump everything possible on you for a low pay

    Advice to Management

    treat the people who work under you as human beings with families and lives!!! that's why MG is having a very hard time finding people who want to work there!

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    Hello and thank you for your review. Our employees are very valuable to us here at MoneyGram, and we're always looking to make improvements as a company and as an employer.


  11. Helpful (4)

    Poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice environment, people are friendly

    Cons

    Poor management, benefits are ok

    Advice to Management

    Plan things ahead, don't do last minister decision



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