MoneyGram International Reviews

Updated July 31, 2015
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MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
18 Ratings

Pros
  • There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17 (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)

Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Lack of consistent message from upper management (in 8 reviews)

More Pros and Cons

43 Employee Reviews

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  1. Helpful (1)

    If you like no stress and no accountability, this is the place for you

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Denver, CO
    Former Employee - Vice President in Denver, CO

    I worked at MoneyGram International

    Doesn't Recommend
    Doesn't Recommend

    Pros

    No stress as no-one is held accountable for anything

    Cons

    Poor management and the "good old boy" network does not allow for any change. Still operating in the 80's

    Advice to Management

    Tell people how that are doing and provide feedback/ Surprise firings with no warnings or course for correction are very bad for morale.


  2. We are all victims of very poor communication

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lakewood, CO
    Current Employee - Anonymous Employee in Lakewood, CO

    I have been working at MoneyGram International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Co-workers are a real plus. There are several teams with outstanding players. End up on the right team, defined as working for the right sup/manager, and you are encouraged and protected.

    Cons

    Poor management isn't weeded out. communication from the top down is all but non-existant. We spend more time reading between the lines than we ever do actually paying attention to what is said. Long range planning is spotty HR is awful.

    Advice to Management

    Communicate more honestly. Believe me, we all know layoffs are coming. Employees here aren't mentally handicapped. The attempts at mis-direction, the secrecy, it is at best unnecessary and at worst offensive.


  3. Helpful (1)

    Loved what I did and the team I worked on; hated my experience with HR and the corporate BS.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Analyst in Brooklyn Center, MN
    Current Employee - Compliance Analyst in Brooklyn Center, MN

    I have been working at MoneyGram International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    MGI is an industry leader and appears to be stabelizing. They claim to be growing and provide satisfactory benefits and competetive pay.

    Cons

    About 2 months after I was hired HR contacted me and informed me that my offer had contained an error in that my bonus should be 5% instead of the 10% I had accepted. Through some negotiation I was able to obtain a one-time bonus payment and the bonus percent was reduced to the pay grade standard of 5%. MGI's compliace department is going through a major transition in that the vast majority of the compliance teams are being moved to Dallas, TX. This may make sense in an organizational structure type of way, but the transition and leadership plan is anything but smooth. It's as if the decision makers didn't realize how much of an undertaking it would be to transition over 100 positions to a new location where I would venture to guess less than 10% of the employees were offered or accepted relocation. Talk about reinventing the wheel. The communication throughout the process left a lot to be desired and the decision to move operations came as a shock to everyone, even some senior leaders.

    Advice to Management

    I think training in empathy would be beneficial. Ending a meeting where dozens of people had just been informed that their jobs were no longer available with "but we are really excited in the direction MoneyGram is headed" is a little insensitive, to say the least. I think it displays a huge disconnect between senior leaders and the people who are truly running the compliance operations. Without is, your job would be insanely difficult, and I think you're beginning to see that as people leave and replacements are hard to come by. You made your bed, and I don't have a single ounce of sympathy for you.


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  5. Helpful (2)

    Good for entry level or unambitious workers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's OK for a few years if you can get several quick promotions.

    Cons

    It's frustrating working with a lot of incompetent people who are only there because they can't make it at better companies. The executive's hypocrisy, greed, and propaganda is unbearable.

    Advice to Management

    Stop taking ridiculous bonuses and pay your employees competitive wages. Maybe you could retain the good ones, and increase the company's value.


  6. Helpful (1)

    The Blind Leading the Blind

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Compliance Analyst in Frisco, TX
    Former Contractor - Senior Compliance Analyst in Frisco, TX

    I worked at MoneyGram International as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Potential good work and interesting career.

    Cons

    Company is clueless and not serious about retaining good talent. Departments operate without any symbiosis. Junior management think they are better than their workers but they themselves are like the grunts for senior management. Lax atmosphere and no sense of direction or vision.

    Advice to Management

    You need serious outside help to straighten out the internal mess.


  7. Helpful (1)

    Former Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Dallas, TX
    Former Employee - Finance in Dallas, TX

    I worked at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Average benefits and compensation, nice building.

    Cons

    MGI needs very long to go, before to call itsel as "international company" , the management act and think like a local small business, they are lack of communication, there is no accountabilty whatsoever. It is a company where projects are no well planned from one year to another like mature companies do.......they are coming from the sky with the approval of the CEO and it is a caos because the company does not have enough employees and system to really be efficient to implement this projects.

    Advice to Management

    They need to have a solid Blueprint to leadership..........and the CEO and her staff should focus on how tho change the company in a successful manner. Many people resign just out of a tremendous frustation.


  8. good company ran into tough economy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    generally really great people, very nice

    Cons

    money-focused and not value focused


  9. Rug pulled out from underneath

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Minneapolis, MN
    Current Employee - Project Manager in Minneapolis, MN

    I have been working at MoneyGram International full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome project teams and dedication to get the job done! Lots of camaraderie amongst technical teams. Can be a fun place to work.

    Cons

    Third iteration of PMO Senior Management. Mid level management is volatile with high turn over and new managers don't fully understand the business when advised of technical challenges. Senior management impose new role standards with no consideration of past valued efforts from IT professionals. To much heroics with bi-monthly core release and then infrastructure release the next month. Back to back releases puts considerable amount of pressure on the technical teams. Seldom, any documentation of technical processes, and high SME resignations leave a substantial knowledge gap. Impose unrealistic project management framework processes on projects already executing.

    Advice to Management

    Grandfather projects from processes to avoid undue burden. Consider giving the veterans the benefit of the doubt especially if they stick around in good faith. There is something to be said about not bailing ship. Mid-level management cannot be telling IT professionals they are invaluable and then give them low complexity assignments when they are capable of much more. That is insulting their intelligence and experience.


  10. Helpful (2)

    Overall a decent company to work for in the last few year it has taken a turn towards moving jobs overseas.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Analyst in Lakewood, CO
    Current Employee - Workforce Analyst in Lakewood, CO

    I have been working at MoneyGram International full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is good for the area and competitive

    Cons

    outsourcing majority of US jobs


  11. bad place work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    benefit ony. but no longer available

    Cons

    low pay. center is closing. co workers low wrok ethic



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