MoneyGram International

  www.moneygram.com
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MoneyGram International Reviews

Updated Jun 5, 2014

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All Employees Current Employees Only

2.7 86 reviews

45% Approve of the CEO

MoneyGram International Chairman & CEO Pamela H. Patsley

Pamela H. Patsley

(44 ratings)

32% of employees recommend this company to a friend

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment(in 6 reviews)

  • Most of my co-workers were great team players and really good people(in 5 reviews)


Cons
  • Lots of politics within the company(in 4 reviews)

  • Senior management inexperienced about the industry(in 5 reviews)

22 Employee Reviews Back to all reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Embattled Company with too many ongoing corporate risks and overstretched management

    Corporate Counsel (Current Employee) Dallas, TX

    ProsDynamic industry with lots of potential, especially for a 2nd player to a much larger leader.

    ConsManagement is unprepared to lead company strategy and employees, proven by many of my colleagues leaving, many shareholder lawsuits, $100 mil fine, DOJ Monitor for 5 years, over-reliance on WalMart, disbanding of departments with no consideration for employees....

    Advice to Senior ManagementReconsider the quality of the team and the way it approaches business on all scales, not just patching up symptoms.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    Dysfunctional, Archaic Culture, Little Direction

    IT (Former Employee) Dallas, TX

    ProsThere are some nice people,

    ConsThis has to be one of the most archaic cultures you will find. If you want long hours, below market compensation, only 6 paid holidays and poor, indecisive, but secretive elitist management, then this is the place for you. Consider working there at your own risk. It will seem fine going in, but you will quickly question your decision. They are hiring because the turnover is high and their compensation is below market for nearly all of their roles. I was in IT and I saw and heard how disgruntled the full-time workers were throughout the company with salary, benefits and the micromanaging culture. Also, the Wal-Mart impact is bigger than what they are telling everyone. They are going to layoff and outsource jobs soon.

    Advice to Senior ManagementNot sure what you can tell people who get paid a ton of money and won't listen or pay attention to what they see, namely the high turnover.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    Cost cutting - To what end

    Technical Support (Current Employee) Brooklyn Center, MN

    ProsOverall, the co-workers I deal with are great. My supervisors over the last 10+ years have been pretty good. Benefits are not bad.

    ConsBenefits have steadily eroded since I joined. Less vacation time. Higher premiums for Insurance. Fewer opportunities. Fewer paid holidays.

    Morale is horrible throughout the company.

    Information is sketchy and rumors spread like wildfire.

    Weak executive leadership that is absolutely horrible at communicating with customers or employees.

    Lack of direction. Trying to react to market with "me too" solutions. No innovation.

    Outmoded systems.

    Total lack of respect for front-line employees.

    Advice to Senior ManagementGet a clue. Quit thinking about your next bonus and the next quarter. Maybe it is time to think long - term strategy. This is a business that will likely boom as more and more people in the US are forced away from the traditional banking system. But you won't be part of it if you lose your biggest and best customers today.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Unprofessional and mediocre

    (Current Employee)

    ProsThe only 2 positive things I can say about MoneyGram are work-life balance and office environment. There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17.30 and are out of the door by 17.31. The office environment is also great, brand new building in central London with free beverages and biscuits.

    ConsFast paced in a bad way. Decisions are made in hurry, then never finalised. People are not competent in most of the positions, they are not passionate about what they are doing, management spend little time on developing people, which have an impact on the atmosphere. Loads of employees are on the peak of their career, especially the ones who came from banks, burnt out, just wanting a quiet job. Culture is extremely american orientated, you have to be American and being based in Dallas in order to be in a decision making position. Don't be fooled by the job title and the salary as the company is very top heavy which makes managers (even directors) find themselves in a team of one, doing the kind of job that more junior staff is doing in other companies. No room for sharing ideas or challenging decisions as Americans decide about everything and they only need people who execute their decisions, in countries outside of the US not even directors have a decision making role. Structure change almost every month, high turnover in every areas. Lots of politics within the company. Reporting lines don't make sense most of the time. The worst company I've ever worked for, the only reasons I give 2 stars are the office environment and the work-life balance.

    Advice to Senior ManagementTake some basic management classes and realise that you need to give feedback to your employees, invest time to coach and develop them and give them more work where they can add a value. It's not OK not to complete performance appraisal and not setting up objectives. Get rid of the consultants, they are just milking the company and the quality of their work is often questionable. Give the project work to employees so they will be more engaged as they will feel that they learn something at MoneyGram. Make people involved in the business decisions, be a lot more transparent. Do whatever is the best for the company, not whatever is the best for some privileged upper managers. Choose the best person for the job, not the one who is the nicest but have no qualification or experience to do the job.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Global fast paced atmosphere

    Accountant II (Current Employee) Minneapolis, MN

    ProsThere are a lot of projects going on; it is easy to get involved in

    ConsDisconnect between systems and reporting

    Advice to Senior ManagementCommunication is key

    Yes, I would recommend this company to a friend

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    bad place work

    Anonymous Employee (Current Employee)

    Prosbenefit ony. but no longer available

    Conslow pay. center is closing. co workers low wrok ethic

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Overall a decent company to work for in the last few year it has taken a turn towards moving jobs overseas.

    Workforce Analyst (Current Employee) Lakewood, CO

    ProsPay is good for the area and competitive

    Consoutsourcing majority of US jobs

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Rug pulled out from underneath

    Project Manager (Current Employee) Minneapolis, MN

    ProsAwesome project teams and dedication to get the job done! Lots of camaraderie amongst technical teams. Can be a fun place to work.

    ConsThird iteration of PMO Senior Management. Mid level management is volatile with high turn over and new managers don't fully understand the business when advised of technical challenges.

    Senior management impose new role standards with no consideration of past valued efforts from IT professionals.

    To much heroics with bi-monthly core release and then infrastructure release the next month. Back to back releases puts considerable amount of pressure on the technical teams. Seldom, any documentation of technical processes, and high SME resignations leave a substantial knowledge gap.

    Impose unrealistic project management framework processes on projects already executing.

    Advice to Senior ManagementGrandfather projects from processes to avoid undue burden.

    Consider giving the veterans the benefit of the doubt especially if they stick around in good faith. There is something to be said about not bailing ship.

    Mid-level management cannot be telling IT professionals they are invaluable and then give them low complexity assignments when they are capable of much more. That is insulting their intelligence and experience.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    good company ran into tough economy

    Anonymous Employee (Former Employee)

    Prosgenerally really great people, very nice

    Consmoney-focused and not value focused

    Yes, I would recommend this company to a friend

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    • Career Opportunities
    • Disapproves of CEO

     

    Structural mess

    Anonymous Employee (Former Employee)

    ProsThere may be chances of growth if you work in a region and you are close to the geographic leader or very very lucky

    ConsUseless cycles of continuous restructuring to let money circle around proposing business models abandoned few months earlier. Many global directors think they are Gods but their style of management is based on envy, anger, frustration.

    Advice to Senior ManagementHow can I give advise to the people who has to be removed to let things work?

    No, I would not recommend this company to a friend

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