MoneyGram International

  www.moneygram.com
  www.moneygram.com
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MoneyGram International Reviews

Updated July 15, 2014
Updated July 15, 2014
92 Reviews
2.5
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
49 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • Lots of politics within the company (in 4 reviews)

  • Senior management inexperienced about the industry (in 5 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Excellent people to work with. It went down the tube after the financial fiasco.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Pros

    I loved the people I worked with including my boss. We all helped each other. It was very multilingual and multicultural and loved the atmosphere. Great benefits.

    Cons

    Pay raise was almost close to nothing every year. Upper management didn't really care about us little people. All they cared about their bottom line.

    Advice to ManagementAdvice

    Nothing. They are outsourcing everything.

  2.  

    It's 'okay'...I guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at MoneyGram International full-time for less than a year

    Pros

    Mostly good people, good pay, decent benefits, good PTO offering. Committed to compliance and consumer education regarding scams.

    Cons

    Limited number of company Holidays (6), always reactive versus proactive when responding to the competitive landscape, little to no visibility into upper management, lots of politics throughout the company, lack of communication throughout company. Company culture doesn't seem to have been fully defined - it seems to differ by department.

    Advice to ManagementAdvice

    Work to better establish the company culture. Offer more training to develop leaders/managers in the company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Worked for MoneyGram 15 years...currently for online product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    Rapidly growing company, helps many people. I have awesome coworkers and a great relationship with my department leadership. Talk to a wide range of customers every day.

    Cons

    Not much opportunity for advancement. The company seems to be moving away from an emphasis on customer service toward company-wide cost cutting. It is a shame so many people must lose their jobs in the next year.

    Advice to ManagementAdvice

    Moving jobs outside US can't be the only way to cut costs. I predict fraud and chargeback rate will skyrocket. Keep MGO operations in US.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time

    Pros

    Office Culture is unique, Some perks are worth, retirement benefit is not a choice you have to or they sign you up, Cubicle placement is good, Teamwork is great on some teams

    Cons

    Communication is lacking at times. There seems to be a disconnect for those that have the information. No cross training, Not may changes for promotion. Some training is a must. Putting irresponsible employees in charge of getting information to everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great until I was terminated, taking the fall for a manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workflow Director  in  Englewood, CO
    Former Employee - Workflow Director in Englewood, CO

    I worked at MoneyGram International full-time for more than a year

    Pros

    Most of my co-workers were great team players and really good people. The Benefits were good and the environment was laid back but productive.

    Cons

    Corporate didn't understand the teams that were not located at headquarters.

    Advice to ManagementAdvice

    The people in the trenches usually know what's going on, listen to them.

    Recommends
    Neutral Outlook
  7.  

    My experience (8 years) with MoneyGram has provided me with great international business skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance  in  Minneapolis, MN
    Current Employee - Finance in Minneapolis, MN

    I have been working at MoneyGram International full-time for more than 8 years

    Pros

    Getting visability to a true Global Corporation and how it functions across many countries, cultures, and languages.

    Cons

    Very siloed enviornment. Cross department interactions is limited and at times, resented.

    Advice to ManagementAdvice

    Cutting costs, doesn't make a stronger company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Had great opportunities to gain experience and business knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lakewood, CO
    Current Employee - Customer Service Representative in Lakewood, CO

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    Worked with a great team, great friendly enviornment. Had some employee appreciation events.

    Cons

    The people running the company were not transparent in their changes. There was an enormous amount of change in a short period of time, employee moral was low due to rumors and uncertainty in job safety. Outsourcing.

    Advice to ManagementAdvice

    Value employees, especially those who aren't in the upper levels. They are the front line of the company and make the money that pays our salary. Keep them informed of changes, their lives outside of work should matter. Many of these people have dedicated 10+ years to the company and their input on policy, procedures and changes were never considered. Maintain jobs in the U.S, company quality is going to signigicantly decline now that customer service is completely outsourced.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Account Representative  in  Lakewood, CO
    Current Employee - Major Account Representative in Lakewood, CO

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    MoneyGram operations is one of the global leading money transfer companies.
    There is a great work environment with nice multicultural high educated people.
    Even though MoneyGram a "mature" company as far as time since it was created and technology investments, it behaves like a start up making many structural changes that sometimes feels like they have lack of strategy that at the end cost money that could be invested in technology.

    Cons

    MoneyGram is shows sign of the struggles from 2008 economic impact.
    This company has not kept up with technology investments to keep being a strong competitor in the money transfer business or in paper products business.

    I disagree with MoneyGram current approach on cutting cost. It is going to hurt the company in the long run.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great people, challenging leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    Unique industry, very international, the people who work there really care about the customers they serve

    Cons

    Leadership too distant, unrealistic on resources, struggles to provide real direction, trust issues

    Advice to ManagementAdvice

    Listen to those who interact with the customer, create an environment of trust

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Good experience, culture changed drastically with new senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  Minneapolis, MN
    Former Employee - Senior Marketing Manager in Minneapolis, MN

    I worked at MoneyGram International full-time for more than a year

    Pros

    Opportunity for career growth, great people to work with

    Cons

    A good culture rapidly changed to a negative culture with new leadership

    Advice to ManagementAdvice

    Care about employees more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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