MoneyGram International

  www.moneygram.com
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MoneyGram International Reviews

Updated July 24, 2014
Updated July 24, 2014
92 Reviews

2.6
92 Reviews
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MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
49 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • Lots of politics within the company (in 4 reviews)

  • Senior management inexperienced about the industry (in 5 reviews)

More Highlights

18 Employee Reviews Back to all reviews

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  1.  

    Don't waste your time or get your hopes up about this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Control Analyst  in  Minneapolis, MN
    Current Employee - Systems Control Analyst in Minneapolis, MN

    Pros

    - Nice People at Middle Management and Down

    Cons

    - Hiring Practices are sketchy
    - They will string you along with hiring and promotions and then turn you down
    - No one in Management can make a decision by themselves.
    We had one person meet with 13-15 people and she didn't get the job because she couldn't impress an administrative assistant. The job was in IT. That is ridiculous.

    Advice to ManagementAdvice

    Your IT department should no answer to anyone other that IT and the CEO. If you hire and promote by committee then you are robbing yourself of good people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    This place is a cluster of epic proportions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Louis Park, MN
    Former Employee - Anonymous Employee in Saint Louis Park, MN

    Pros

    The pay is good, and the health benefits are "competitive". Every day, there's a team buying lunch, so just hang around till 1:00pm and you'll eat for free. Every. Day.

    Cons

    There is absolutely no accountability. There are so many departments and pockets of management that if/when something does break, it's a group problem.

    If you start something, and you don't feel like finishing it, just stop talking about it. It goes away naturally. You don't have to finish anything, ever.

    You'll see people who have been working there for 10+ years. You might think that they are still there because of their adaptability to change. Wrong. Their number 1 goal is status quo.

    If you are right out of college, stay away. You'll develop the absolute worst habits. You'll have the following permanently imprinted into your brain: That's not my job <or> That's the way we've always done it.

    As far as learning good habits or a good approach to development or testing, forget about it. You had more process in your senior design group......in high school. I guarantee it. It's the wild west.

    You may be thinking you can change this, that you're level headed and can guide them to the light. Unfortunately, change requires you to work across all of the useless departments they have. Those departments are a) ultra protective of what they do, and b) won't help (see above note on "not my job"). Basically, not only will they not help you, but they'll in fact prevent you from trying to change anything. See note above on maintaining status quo.

    They waste money. From food to unused software licenses to unnecessary travel.

    It is a revolving door of resignations of people at Lead position or below. It has slowed a little bit, but that's because the bonus is right around the corner.

    It's almost worth working there, just to see the show. On second thought, this last statement may belong up under "pros".

    Advice to ManagementAdvice

    Most people in Director and VP roles were replaced in the last 2 years so that change could happen. People in Lead positions and below quit out of frustration. The people in the middle -- managers and "senior" managers -- are the ones who set the tone. Not coincidentally, they're also the ones that have been there the longest.

    You want change? Get rid of those piano tuners.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    very disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Brooklyn Center, MN
    Former Employee - Anonymous Employee in Brooklyn Center, MN

    Pros

    salary and benefits were pretty good

    Cons

    Very high stress company/culture. Management is out of reach. Training was poor and no procedures are documented anywhere.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Not a forward thinking company, always two steps behind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Fraud Analyst  in  Lakewood, CO
    Current Employee - Fraud Analyst in Lakewood, CO

    Pros

    I enjoyed my co wokers and modern buildings. They also offered fitness centers and for employees.

    Cons

    poor communication with employees. No advancement opportunintes. They do not listen to the voice of employee well. Invest in employees.

    Advice to ManagementAdvice

    Listen to employee and offer more advancement opportunites. Invest to techolongly fpr the organzation. not only for Sales group but for operations of the company. No manual reporting.

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    MoneyGram doesn't care about it's employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CCR  in  Denver, CO
    Current Employee - CCR in Denver, CO

    Pros

    The pay is not bad for the terrible economy and for someone who does not have a degree, and some computer skills. You can stay there for a while, it is hard to be fired from the call center, unless you mess it up for yourself.

    Cons

    The MoneyGram call center in Lakewood, Colorado relies on an archaic, outdated interface, with unreliable soft and hardware, and shabby applications and tools. MoneyGram enforces outdated, unrewarding daily practices that fatigue and lower the moral of the entry level phone rep such as: Not recognizing the need for realistic bathroom breaks; disregarding the advocated health guidelines to look away from your computer at least 5 minutes per hour for your vision safety; No awareness of worker sedentary intervention to prevent leg blood clots; Only allowing minimal amount of breaks allowed by law for such repetitive, monotonous and sedentary positions and other all too familiar cliché examples of what a non dynamic call center based company can quickly become.
    MoneyGram exercises practices such as: Hiring young, inexperienced, disposable employees expected to quit in a couple of months, or old inexperienced homemakers who they do not expect to advance. If you are white and have experience and skills at MoneyGram you will not advance unless you are in the small “white click”, or you are of Latin decent; The Phone Rep time off/vacation request always conflict with other departments’ requests (who are not even on the phones), thus you are never able to get any time off that you want or need; Treating their phone reps like a children, with disrespectful and threatening managing practices, instead of rewarding and motivating practices; No health and fatigue preventing routines where phone reps are allowed occasional off-the-phone duties as a mandatory part of their daily shift to balances out the fatigue-inducing repetitiveness and monotony of their phone duties; 30 to 50 second phone calls one right after another with no chance to breathe. I spoke so much the first week at there my voice gave out before the weekend. Terrible schedules offered. It took 3 years working there before I was able to get weekends off; there is rampant discrimination against white people at the call center. Supervisors will speak in Spanish about you derogatorily to each other in front of your face, making racist and snide remarks, assuming you wont know what they are saying, and I know this because I speak Spanish, but I never applied for a Spanish speaking position there, because sometimes customers can speak it a little too fast for me to pace myself with them. Even the janitor talks trash about the white people to the other Spanish speaking janitor helpers right in front of you.

    Lastly, many departments in MoneyGram Lakewood are unproductive, monopolized, and in need of refreshing. A common practice at MoneyGram is that under qualified employees attain higher pivotal positions by manipulation, schmoozing, sleeping around, and plain seniority. There are 2 buildings on the MoneyGram grounds one is the call center, where all the “grunts” work, and the other is the west building where you go if you are lucky and can land a real position in a department such as Creative Services, or Accounting. When there is an opportunity for a qualified applicant, who is working their way up through MoneyGram, to enter such a department they are a seen as a threat to that department because they are actually capable of productivity and innovativeness. Thus these certain departments become guarded and almost impossible to break into unless you schmooze, sleep with someone, manipulate or wait forever. Hardly any opportunity of advancement in any particular field is available because the managers in these departments understand they have found a niche to exploit, in an overlooked department where they become lazy and stagnant and never have to do actual work. If you start out at the call center and have a degree in a field that should land you a job in the west building it will be frowned upon that you started out in the call center, and you will most likely not be given a chance to change or improve your career path. When you go to the other building for any purpose, you notice that all of the people who have been given promotions are young, attractive females, with little to no experience or degrees, who had once worked in the call center, which tells you how thing work there. And if you have started out at the call center, and are given an interview for a position at the west building, the interview will just be for formalities, with no intention of hiring you on, unless you are female, young and pretty. Different forms of this type of departmental corruption throughout MoneyGram are rampant. One example is the Creative Services department (Graphic Design). This male manager doesn’t even have a computer at his desk at which to do work on -or any computer or true graphic designing workspace for that matter. The work is just delegated to all the females who work under him. Departments and managers at MoneyGram remain unchecked. And the few times they are checked they are checked by management, who remain themselves, unchecked. MoneyGram is in dire need of an unbiased consulting firm to step in either secretly or openly evaluate EVERYTHING!!! Everyone in each phone department does nothing but complain about the workplace and the company when they are outside on break, and in the smoking areas. The morale is extremely low.

    Advice to ManagementAdvice

    MoneyGram is in dire need of an unbiased consulting firm to step in either secretly or openly evaluate EVERYTHING!!! Moneygram needs to have management traning for the upper and lower management. Also they need to set new goals on how to make the employee happy, and motivate them with a reward system instead of motivating them with a punishment system.

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    MoneyGram Doesn't care about it employees!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CCR  in  Denver, CO
    Current Employee - CCR in Denver, CO

    Pros

    The job market in Denver and Lakewood is terrible. This is a place that you can easily get employed at, if you need a job, but you will be sacrificing your integrity.

    Cons

    Corruption, Neopitism, Discrimination against white people, Favoritism, labeling, no chance for advancement, no regard for employee health or outside life. You have to either be of Latin decent, or be a part of a click, in order to gain any chance of advancing at MoneyGram.

    Advice to ManagementAdvice

    Unprofessional, uncaring, unsympathetic, ignorant, out dated. All of senior management needs to take classes to learn about how to fight internal corruption, how to treat employees, how to think in a manner that will not lead to oppression, and typical unfairness in a call center environment.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Don't go there unless you are unemployed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rome (Italy)
    Current Employee - Anonymous Employee in Rome (Italy)

    Pros

    Since it is an understaffed company lacking of a structured organization you will be asked to take accountability in several tasks ranging from strategy to poorly administrative stuff. In my perception, coming from a well structured multinational, very far from being considered a real Pros, in MG in very few months you'll be able to put your hands in almost every topic of your department. Careful! I said put your hands and not manage...

    Cons

    Absence of any kind of organizational structure. Absence of any mid/long term view. Very bad company climate and morale. Cost saving attitude which is generating two major kind of issues: 1) no interest in upgrading a system which should be central in the service marketed and it is indeed creating huge problems 2) chronic understaffing which is generating a poor execution in delivering any kind of activity

    In one sentence: inadequate management for a company which would need a great effort to survive in a tough competitive arena

    Advice to ManagementAdvice

    Start applying a real long term view unless you wanna bankrupt this company in less than 10 year.
    There is a huge work to do in different areas (staff management- organizational - IT) and it is probably too late already; start focusing where it really matters.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    no comment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - AML Compliance Reviewer
    Current Employee - AML Compliance Reviewer

    Pros

    benefits is good. we have 22 PTO addition to the holiday time off

    Cons

    you are a number for them. the managment only want to see whatever they want to see from the job view instead of YOU.

    there is no grow in the compliance dept here. there is NO within promoted from inside. the managment always come from outside sources.

    Advice to ManagementAdvice

    need to know more about the job

    Doesn't Recommend

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