Mood Media Reviews

Updated September 18, 2014
Updated September 18, 2014
56 Reviews
1.7
56 Reviews
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Steve Richards
29 Ratings

29 Employee Reviews Back to all reviews

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  1.  

    You did it! You managed to be one of the worst companies around AND stay in business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Music Operations/Development  in  Fort Mill, SC
    Current Employee - Music Operations/Development in Fort Mill, SC

    I have been working at Mood Media full-time for more than 10 years

    Pros

    Good things about Mood ---You can dress comfortably, parking is free, their vending machines are cheap, its near Carowinds. I'm sorry, this sounds like I'm naming facts- and that is because I am. There is little positive to say about this place. And I'm not going to lie -- because of this company's unusual and often poor decisions, people who don't know what they're doing are given opportunities to show they can do whats being asked of them. Its how I was given an opportunity to learn - and to be honest, I'm thankful for it. Because nobody wants to work there, there are lots of positions open (in part due to their high turnover) and as a result its a great learning environment - there are virtually no consequences for doing something wrong, essentially because nobody is there to tell you that you are screwing up, or nobody knows enough to know that you've done something wrong -- unfortunately, its real life. And money is wasted, clients are lost and relationships are soured. So in summary, if you want to learn a position - consider Mood Media. There are some good, hard workers at Mood - people who have invested in something, that used to be worth investing in. Those people are carrying the company by themselves - and soon they will give up too.

    Cons

    This company does not believe in promotions or compensation. There has been a pay freeze for what - 5 years and counting? How do you expect people to survive when cost of living isn't covered? To make matters worse, 5 years ago you weren't paying what you should have been, and if you still haven't given employees a raise, that means you're way, way behind. The priorities are all mixed up here -- there has been a power struggle for years and it just leads to negativity. The company has merged with other companies (a few competitors), which refuse to act as if they are now under one umbrella. Outdate tools, hardware, software and ideas constantly drag this place down. Change is not welcome and is often discouraged.

    Advice to ManagementAdvice

    Invest in your employees. Invest time and care in their lives and feelings - connect with them. Invest money in them - by providing raises, cost of living increases, quarterly bonuses (be it a 10 dollar amazon gift card, or a gas card) better benefits and 401K. Provide a comfortable work environment. Handing out a lunch box, coffee mug, or book bag as a christmas bonus is insulting. Be transparent, and get your act together. People will want to work for you, and you will thrive when you treat them well. INVEST IN THEM.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Los Angeles, CA
    Current Employee - Account Executive in Los Angeles, CA

    I have been working at Mood Media full-time for more than a year

    Pros

    Fun Product, different products, Music

    Cons

    Horrible management, major operational issues, Lack of support & training. If you are a seasoned sales rep, RUN!

    Advice to ManagementAdvice

    Just because someone has had success in selling does not make them management material.
    Switching to Oracle is killing the business and customers are upset. There isnt motivation to sell because you dont want to deal with the backlash from clients. Dont sell to anyone you want a relationship with afterwards. Car allowance is a joke and taxed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    one of the worst companies - beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Mood Media full-time for less than a year

    Pros

    great conversations - whether it be with the few other smart people here or just to find the humor in how stupid most of the managers and employees are that work here. There are awards, I was awarded two monetary awards - because I am awesome and actually a hard worker.

    Cons

    where to begin - just about everything that you can imagine as being terrible is terrible with this company. The training was 6 weeks long and provided by the supervisors, one of which spoke only in fragmented words like totes and perf meaning totally and perfect for the rest of us that speak the English language in full words and sentences. When training ended we were only coached by negative, un-motivating emails that were shared with the entire team. There is a massive amount of information that is shared and expected that you know....every word, god help the person that needs help and doesn't ask for it in the right way. Most of the people are overworked, stressed out and get paid peanuts - literally I think it is why the candy in the vending machine is only a quarter. If this is your only alternative to getting a job then brace yourself otherwise I would look just a little further to find somewhere not so poorly operated.

    Advice to ManagementAdvice

    you win the award for being the worst!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Management Nightmare. With terrible management, it should go without saying that working here is exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Austin, TX
    Current Employee - Supervisor in Austin, TX

    I have been working at Mood Media full-time for more than a year

    Pros

    Casual dress, music (whatever they make you listen to) and cheap snacks in the vending machine.

    Cons

    You really have to wonder how this senior management team got hired. Lots of talk of the 'good old boy network'. Easy to apply that sentiment when dealing with these people. They give only negative feedback in public forums, there is no team feeling, they do not motivate you, they do show any interest in what you are doing. They are not open to your ideas. But if one of them gets recognized by another executive, then thats their bragging currency for months. All about them, nothing about the company or the people that work really hard. If one of them should try to be nice to an underling, they will make sure that many others are aware of their attempt to care, even though it is superficial. And this sets the bar for the rest of the company. Why try? I am not motivated to help senior management look good by any means.

    Advice to ManagementAdvice

    Board of Directors needs to make some top management changes if they want to stop the mass exodus. Most of the mid-level managers care a lot but they get beat up by senior management (chiefs and senior vp's). This company has been driven so far down the past year I am not sure anyone could help it get back up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    leave mentally tired each day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist  in  Austin, TX
    Current Employee - Customer Service Specialist in Austin, TX

    I have been working at Mood Media as a contractor for less than a year

    Pros

    casual dress
    nice co-workers
    25 cent Snack machine

    Cons

    98% of job, out of 21 in my training class there are 6 left! Not even 6 months into working for the company.
    Training Sucks
    NO REALLY THE TRAINING SUCKS!
    1/2 hour lunch
    VERY LOW PAY
    I do not care about the company, they do not care about anyone outside of management

    Advice to ManagementAdvice

    Stop using Sups as trainers and get people who are educated and able to teach people in different ways, motivate and give new employees some sense of ownership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Amazed they are still in business after having to put out nothing by fires all day every day month after month.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Mood Media full-time for more than a year

    Pros

    Was a promising company selling music and videos and scents to businesses.

    Cons

    I thought I was confused because I was new and did not know enough. But after a year it has become evident that no one really knows. Constant chaos as another reviewer mentioned. Too many products and services launched that the support teams don't find out about until after we need to get it installed. Project management is a mess. Not even real Project Management. You are scheduling labor. There are so many rush jobs that come through and if you don't get it out fast enough you are told not to bill it. This isn't a pizza place! And the billing is so far behind when it actually does get billed months later and a customer questions it you cannot remember all the details so it is free!

    Advice to ManagementAdvice

    Get it figured out. Operations is a mess.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mood Media

    Pros

    Nice people to work with

    Cons

    Everything about this place is bad

    Advice to ManagementAdvice

    Get new management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Doom and Gloom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mood Media full-time for more than a year

    Pros

    Paycheck - thats about all that is keeping me there right now. Not sure what departments the recent reviews are from that said it's much better now and that management has there act together. I suppose the "pro" would be that management cares enough to write their own reviews on this website trying to convince more people to work there since they cant keep the ones that they have.

    Cons

    It's very depressing. No one seems happy. Many talk about looking for new work. Salary is very low for what I am asked to do. It seems more and more gets dumped on me every day. Not finished? You need to stay late until you finish - based on constant last minute emergencies. Month end? You will work until your manager makes their numbers. If they don't, you get blamed - like most of the other people in your department. I'm a pretty smart guy, graduated UT in the top 10%. To me it seems that these VPs and directors don't know how a business should be run or they are each trying to run it their own way. It is definitely lacking operational management. There should not be this much inconsistency in a company this big. Maybe the management team used to work for the government.

    Advice to ManagementAdvice

    Get some people that know what they are doing. Many of the VPs and directors have been there a long time. Maybe it is time to bring in some new talent to shake things up and set things up for success.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    I Hate Going To Work Now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator
    Current Employee - Coordinator

    I have been working at Mood Media full-time for less than a year

    Pros

    Hiring process was really fast. I don't have a lot of experience outside of fast food and they still hired me within three days of my first interview.

    Cons

    Not a lot of training and you get thrown right into the mess of things.Does not seem like there are consistent processes. Answers differ person to person. No one really knows why they are doing what they do or at least no one can tell me. Chaotic environment. No one acts happy. People dont like to answer questions here because they dont seem to have the answers. Not what I signed on for. I thought this company had their act together during my interview. Not so. As soon as I find something new I am out of here. Hopefully before I am as miserable as my coworkers.

    Advice to ManagementAdvice

    Train people. Teach your managers what their jobs are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    TERRIBLY RUN & POOR MANAGEMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Austin, TX
    Current Employee - Analyst in Austin, TX

    I have been working at Mood Media full-time for more than a year

    Pros

    Most of the people are nice.

    Cons

    I thought it was bad with the lack of direction but once we switched over to Oracle it got so much worse. I go to work and become immersed in total chaos. There has been no light at the end of the tunnel for over 2 years. I was waiting it out to see what this "Super Management Team" can do but after a year of hearing that we are in a rebuilding stage it has gone from bad to worse. No one can do anything fast enough to meet the demands of customers and sales people and management. We need more people but we are told we can't hire any. Really? I don't think it is possible to ever catch up. Customers are angry and yelling and cancelling. Salespeople are angry and yelling and quitting if they don't get fired first. A lot of people are quitting all over. It's a huge mess. Morale is non-existent. You just try to survive each day without getting yelled at by anyone. I cannot seeing myself stay here much longer if I don't want to end up having a nervous breakdown.

    Advice to ManagementAdvice

    Stop writing positive reviews for Mood on Glass Door and start hiring more people to do the work. We will never catch up at the rate people want things changed on their accounts.Try taking some of the calls that come in, over and over again, and then ask yourself why anyone would think that things are actually getting better. They are getting worse.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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