Mood Media

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Mood Media Reviews

Updated August 18, 2014
Updated August 18, 2014
41 Reviews

1.8
41 Reviews
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Steve Richards
17 Ratings

20 Employee Reviews Back to all reviews

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  1.  

    TERRIBLY RUN & POOR MANAGEMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Austin, TX
    Current Employee - Analyst in Austin, TX

    Pros

    Most of the people are nice.

    Cons

    I thought it was bad with the lack of direction but once we switched over to Oracle it got so much worse. I go to work and become immersed in total chaos. There has been no light at the end of the tunnel for over 2 years. I was waiting it out to see what this "Super Management Team" can do but after a year of hearing that we are in a rebuilding stage it has gone from bad to worse. No one can do anything fast enough to meet the demands of customers and sales people and management. We need more people but we are told we can't hire any. Really? I don't think it is possible to ever catch up. Customers are angry and yelling and cancelling. Salespeople are angry and yelling and quitting if they don't get fired first. A lot of people are quitting all over. It's a huge mess. Morale is non-existent. You just try to survive each day without getting yelled at by anyone. I cannot seeing myself stay here much longer if I don't want to end up having a nervous breakdown.

    Advice to ManagementAdvice

    Stop writing positive reviews for Mood on Glass Door and start hiring more people to do the work. We will never catch up at the rate people want things changed on their accounts.Try taking some of the calls that come in, over and over again, and then ask yourself why anyone would think that things are actually getting better. They are getting worse.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    I Hate Going To Work Now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator
    Current Employee - Coordinator

    Pros

    Hiring process was really fast. I don't have a lot of experience outside of fast food and they still hired me within three days of my first interview.

    Cons

    Not a lot of training and you get thrown right into the mess of things.Does not seem like there are consistent processes. Answers differ person to person. No one really knows why they are doing what they do or at least no one can tell me. Chaotic environment. No one acts happy. People dont like to answer questions here because they dont seem to have the answers. Not what I signed on for. I thought this company had their act together during my interview. Not so. As soon as I find something new I am out of here. Hopefully before I am as miserable as my coworkers.

    Advice to ManagementAdvice

    Train people. Teach your managers what their jobs are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Doom and Gloom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Paycheck - thats about all that is keeping me there right now. Not sure what departments the recent reviews are from that said it's much better now and that management has there act together. I suppose the "pro" would be that management cares enough to write their own reviews on this website trying to convince more people to work there since they cant keep the ones that they have.

    Cons

    It's very depressing. No one seems happy. Many talk about looking for new work. Salary is very low for what I am asked to do. It seems more and more gets dumped on me every day. Not finished? You need to stay late until you finish - based on constant last minute emergencies. Month end? You will work until your manager makes their numbers. If they don't, you get blamed - like most of the other people in your department. I'm a pretty smart guy, graduated UT in the top 10%. To me it seems that these VPs and directors don't know how a business should be run or they are each trying to run it their own way. It is definitely lacking operational management. There should not be this much inconsistency in a company this big. Maybe the management team used to work for the government.

    Advice to ManagementAdvice

    Get some people that know what they are doing. Many of the VPs and directors have been there a long time. Maybe it is time to bring in some new talent to shake things up and set things up for success.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Horribly run company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    Pros

    You can work from home and can work overtime.

    Cons

    They are run very poorly and no one seems to know what they are doing. The training was a month and you still went out of the floor feeling like you didn't know what you were doing. I was promoted but wasn't paid properly even when I was told I would be. They refused to compensate me for the time. PTO is used without them telling you. People in higher positions are very rude and think they are better than you. No one likes to actually do their job.

    Advice to ManagementAdvice

    Better training, no one knows what they are doing, even the people in higher positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Bad Management - Poor Morale - Backstabbing - Red Tape - Politics - No Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    Pros

    You get to listen to commercial free music. like you were in a mall.

    Cons

    -Management is very closed off to everyone.
    -Management is usually 'travelling' or staying at home, which is out of state for many of them
    -Hard to do your job when training is choppy at best.
    -Customer and employee mass exodus
    -The salespeople like to 'cry wolf' every time they want something expedited (skipping approvals). If you don't, they email at least 20 senior managers and cc the rest of the company outlining how you are not a team player and how they are losing money because of it. Instead of finding out both sides to the story, management assumes you are wrong and tells you to just do whatever sales asks. At least the head of customer service takes the time to review the calls for his team to get both sides. After awhile you lose your confidence and stop questioning what you know is wrong
    -Speaking of sales, it is a 100% sales driven company, without any concern for making money. So many times I am told to just send out equipment to the customer without any paperwork. I'm sure that never gets billed.

    Advice to ManagementAdvice

    Start acting like you care. I graduated college. I understand business. I know that this is not the place for me to learn how to run a successful company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Downward spiral that does not seem to have an end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator  in  Austin, TX
    Current Employee - Coordinator in Austin, TX

    Pros

    Used to be a fun place to work, but not since the merger.
    Coworkers are now all right out of college.
    If you look hard enough, you may find someone that still cares. But they are probably out interviewing like everyone else.

    Cons

    Been there several years and at least there are still benefits. Each year my co-pay goes up, my deductibles go up, my contributions to pay for my benefits go up - but my salary stays the same. The management team from old DMX was much more personable and seemed to know a lot more about what was going on but most of them have been pushed out by the Muzak management team.
    I have not gotten a raise in many years. We are told that if the company doesnt perform, then dont expect a raise. Well, with the amount of cancellations that come through every month it seems a lot more customers are leaving than they are bringing in. I would be surprised if this company is around in 2 years. We often hear that we have to tighten our belts to improve our numbers. They do this by not hiring people to replace the ones that walk out which is a lot every month. More work for the rest of us. They do seem to be hiring a lot of top level management people that come in with their fancy clothes and shoes and hold meetings with themselves and then leave. They dont even live in Austin, where the company is located. There is more and more talk about being up for sale or not having enough money to pay the bills. It just seems that management was brought in for the short term and no one really cares about the future of the company any more. Its depressing to go to work now.

    Advice to ManagementAdvice

    Why not stop hiring all of these highly paid people and hire more support people to actually do the work? Sell the company and be done with it. If you are planning on being around for the long term, start treating your employees better. Maybe learn a few of our names. We are the ones talking with the customers every day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Bad, Bad Mood Rising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Austin, TX
    Current Employee - Manager in Austin, TX

    Pros

    Not a lot of pros at this time. The interview process was easy, but now I know why. Training was decent, but only to find out it is because there are so many on-going training classes to fill all of the empty seats. New people are teaching newer people.
    Some may consider this a pro - many managers and VPs etc still live in Fort Mill and commute to Austin every couple of weeks.

    Cons

    I researched this company before I accepted the job. I also talked to the people that interviewed me about how Mood came to be in Austin. Mood is a combination of several companies all acquired in the past couple of years. Muzak, the oldest and largest of the merged companies, has been through multiple bankruptcies the past (10) years. Because it is so big, it is really hard to change the mentality of how things should get done. Merge that mentality with other smaller companies that are run in different ways and mix in a constant revolving door of management and you are left with a company that does not know who they are or what they want to be. Sr Mgmt may know where they want to go, but they seem happiest to keep that information and all conversations to themselves.

    VP's, Directors and Managers, of which there are plenty of, are all running in different directions with little or no leadership inserting itself into day-to-day operations. Whoever speaks the loudest gets their way, until the next day when someone else speaks louder. Never worked in DC before, but after watching House of Cards, I see a lot of the same kinds of politicking going on in this company. The goal is to win and say 'I told you so' more than it is to move the company as a single unit in a forward direction. The direction of the company seems to change on a regular basis, but that really doesn't impact the rest of us because we usually do not know what the plan is anyways. I joined about a year ago and it still feels like these former competitors are still working to defeat each other. With all of the departments fighting to stay afloat, there is really no energy or compassion for what our customers have to go through to get something done by us.

    Advice to ManagementAdvice

    Care more about your employees and less about your stock price. But seeing what the stock price has gone through the past year, maybe you should be worried. I can speak for myself and many others that share my frustration, we come to work always wondering if our pass key will work. So we are out looking for better opportunities. Seeing so many new people all of the time is concerning because we are not growing. Just replacing. Why don't people stay? Someone told me the average person stays only 6 months before they cannot take it anymore. It is not a fun place to work. It's rather depressing. But when they say 'jump' we jump because we are afraid we will be the next one on the chopping block.
    And maybe having your management team in one place would help communication. It would probably save you a fortune in travel expense and housing also.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Chaotic and very unprofessional! Not client or employee focused whatsoever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible schedule as long as you do not expect to get paid. A few employees and managers that have been around awhile are good but they alone cannot steer the ship.

    Cons

    Too many to list. Compnay appears to be for sale again! Quick money and bottom line is all senior management cares about. It is a numbers game. Long term profitability and client satisfaction are not the goals. Senior management has been a revolving door for a number of years. They are just trying to ride out their contracts and are not interested in the long term vitality of the company, it's clients or it's employees.

    Advice to ManagementAdvice

    Sell it and be done with it if that is the goal. If not, please treat hard working employees with respect and decent compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Horrible company- worst supervisors and management ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PM  in  Austin, TX
    Former Employee - PM in Austin, TX

    Pros

    People generally nice. Thats about it

    Cons

    Everything is awful. Unless you are buddy buddy with supervisors you will get nothing but rudeness. A certain "manager" in PM thinks they know everything and can do whatever, and she does not. Other employees know systems better. They chew you up, kill your self esteem and spit you out. WOrst job every, worst management ever.

    Advice to ManagementAdvice

    Replace the management staff- or demote them so they learn how horribly they treat people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    This place is a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A  in  Austin, TX
    Current Employee - N/A in Austin, TX

    Pros

    Position allows for freedom as long as the job is done. PTO and benefits are also generous.

    Cons

    This place used to be a great company with a fun, collaborative, and thriving work environment. But it has gotten more and more depressing as time goes on. Leadership and management changes every few months so everyone is uneasy and work loads continue to grow without any acknowledgement or compensation. Don't expect advance unless you have an "in" with upper management. Appreciation is now shown in the form of potlucks and cheesy games better suited for kindergarten classes.

    Advice to ManagementAdvice

    You claim to aim for "One Team" but it doesn't feel like that. A long way to go.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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