Mood Media

  www.moodmedia.com
  www.moodmedia.com

Mood Media Reviews

Updated December 22, 2014
Updated December 22, 2014
71 Reviews
1.6
71 Reviews
Rating Trends

Recommend to a friend
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Steve Richards
38 Ratings

Review Highlights

Pros
  • ample time off, casual dress code, offices for some (in 5 reviews)

  • 4 weeks PTO, along with about 5 federal holidays, so altogether, a little over a month paid time off (in 3 reviews)


Cons
  • No one really knows why they are doing what they do or at least (in 13 reviews)

  • You really have to wonder how this senior management team got hired (in 5 reviews)

More Highlights

40 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Exploitation of Entry Level Professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mood Media

    Pros

    Young employee demographic, casual dress code

    Cons

    All departments are heavily overworked, and extremely underpaid
    No employee recognition or appreciation from management
    Inexperienced lower level management is a large portion of the disconnect of the company
    Negative atmosphere as employees are very disgruntled, and the morale is very low
    Upper management scams the lower level employees on pay
    No room for growth
    They try to compensate the low pay for a sense of community and a hip vibe in the offices, but it doesn't work
    Company culture is very clique-ish, and the office has a lot of trouble with gossip, and HR issues

    Advice to ManagementAdvice

    Appreciate your employees, listen to and value their input, give raises

    Doesn't Recommend
    Negative Outlook
  2.  

    Operational Disaster - Constant Employee Turnover - No Direction - Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Fort Mill, SC
    Current Employee - Supervisor in Fort Mill, SC

    I have been working at Mood Media full-time (more than 3 years)

    Pros

    They have almost doubled the size of the sales staff in the past year and actual sales are up year over year. But they have not added to the staff that is supposed to support all of the additional sales. They cant keep the people that they have so they are constantly hiring replacement positions instead of new ones. High turnover is a pro for those people out of work I guess.

    Cons

    Very weak management and no direction. Constant fire drills without accountability. Sales sells whatever they want but operations cannot get it done. Unfortunately, operations has so many problems running just basic jobs they trip, stumble and fall all over the more challenging jobs. It is a nightmare. The new operating system has been running for half a year now and we still cant keep up with all of the data entry - which means we are not processing orders or billing. Way behind. When it is finally billed, it is incorrect and the customers are pissed. So many cancelling everyday - no wonder they hired so many more sales people. The operations management team are unwilling or incapable of trying anything new. THAT'S THE WAY WE HAVE ALWAYS DONE IT SO IT IS THE BEST WAY! Not.

    Advice to ManagementAdvice

    Give the company a chance to keep their doors open and hire people that are actually capable of building a strong operational team. Clean house. It is not working. You definitely need to improve morale. Benefits suck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Hire people who care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mood Media full-time (more than 10 years)

    Pros

    Better than average vacation time.
    Casual work environment

    Cons

    Many of the new employees are young and think of this job as just a paycheck.
    High turnover in some departments.
    Some employees are roadblocks to getting resolution to issues.
    Within some departments being unresponsive and uncommunicative is acceptable.
    No one on my team has received a raise in 5+ years.

    Advice to ManagementAdvice

    Questions to ask yourself: If you were a customer, would you want to sign a contract, and not have any idea of when it would be installed? Would you want to place a service call and not get a follow up call about when it would be taken care of, or resolved? Would you want to wait months for billing adjustments because our system messed up your invoices? Would you want to get robo calls from collections threatening to cut off your service, while you were waiting for your billing to be straightened out? We need to focus on excellence. Every employee needs to have a bias for action and want to help customers be taken care of instead of a culture of "it's not my job."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Rock Bottom? Work here and you will be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator in Fort Mill, SC
    Current Employee - Coordinator in Fort Mill, SC

    I have been working at Mood Media full-time (more than an year)

    Pros

    It is a music and video company. I should have gone with my gut at the interview. The person interviewing me was not a happy person and did not even make an effort to sell me on the company. I thought the interviewer was just having a really bad day so I gave them the benefit of the doubt and accepted the job offer. But that sourpuss attitude is pretty commonplace at Mood Media.

    Cons

    The only thing less than the amount of direction given is the overall level of morale. It is the most depressing place I have ever worked at. Management is non-existent. No direction. No enthusiasm. No idea. Mid-managers try to keep their teams engaged, but the executives are known to hi-light mistakes and ignore any accomplishments. Never heard a 'thank-you' from anyone in senior management. The only thing we hear is that we are in trouble for this or for that and someone is going to lose their job over it. Maybe try training us? Maybe get Oracle to work? Maybe get some people that actually know how to use Oracle? If I have to take one more phone call from an angry customer or a sales rep who feels that I am personally responsible for the operational nightmare called Mood Media, I quit. Whoops, there's the phone. I guess I am quitting.

    Advice to ManagementAdvice

    You certainly don't pay me enough to make me feel like I can't do anything right. If you want to use me as your punching bag, pay me more and punch away.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    They wonder why we are all leaving...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mood Media

    Pros

    What's not to love about selling music. Everyone has an emotional connection with it.

    Cons

    Times they are a changing. Management has their heads buried. They do not pay us correctly and there is currently a mass exodus of top 10 sales reps and they can't understand "WHY". It's simple really we arent happy anymore. The product has gone down hill and u are operating 2 companies as 1 yet have duplicate reps still and say you can't figure out how to pay us since oracle conversion.

    Advice to ManagementAdvice

    Wake up and get out of your offices you talk about "pain" well we feel it. When we have to apologize 20 times a day to clients and potential clients. Doesn't give a commission only sales rep mich time to make any sales or money when we are left to clean up messes that you ignore.

  7. 1 person found this helpful  

    No structure, direction, or decent training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN

    I have been working at Mood Media full-time (less than an year)

    Pros

    They pay semi-decently, you get holidays and weekends off.

    Cons

    My training was literally being told to watch another employee do the job for one week. I have had continuous problems working in this company due to a problem in their systems. The affiliate I work for is using DSI and Mood uses Oracle. Our systems don't match, it causes errors which fall on the employees.

    The management at this location are all good friends and if one person decides they don't like you they all make an effort to get you out the door.

    Lack of training on all employees leads to more mistakes, multiple work orders, problems in the system, and problems with dispatching.

    Advice to ManagementAdvice

    Work on training employees for real. People can figure out the basics of the job by watching, but to understand the finer points of the job hands on training is required.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Operational Disaster. Back-Stabbing. Self-Preservation At Any Cost Is a Skill Learned Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Austin, TX
    Current Employee - Supervisor in Austin, TX

    I have been working at Mood Media full-time (more than 3 years)

    Pros

    The ethics of the exec team prep you for a chance to win on Survivor.
    The abilities of the operations team provide more entertainment and in-fighting than Jerry Springer.
    They are considering working in the art of back-stabbing into new training classes.
    The obscene amount of red tape that is spun each day seems to get recycled.
    Administration has found the quickest way to get the work done - hide it.
    The total leadership abilities of the top-tier of management easily fits into a 1 quart ziplock bag for easy transport.

    Cons

    So much employee turnover that it is impossible to get anything done. Employees are treated like cattle, probably because we are in Texas. The execs are similar to a bunch of cats chasing a laser beam. Money flies out the windows everyday. There are no controls in operations. Operations management attempts to manage remotely. If only they would take one months travel budget and apply it to the raises we have not gotten since Bush was president, we would all be happy.
    If someone says that the sky is now yellow, the rest of them just agree because those that disagree are the ones that disappear. "We can't do that" or "we should just switch it back to the way it was in Ft Mill" are sayings that are heard daily. This company has no clue how to move into the 21st century. New ideas that actually make it through the 500 levels of approval always die out because no one has the guts try something new long enough to see if it will actually work so they just change it back. No one is capable of making a decision in less than a month, but by then a bigger issue takes precedent. No wonder so many customers are cancelling and so many employees resign on a regular basis.

    Advice to ManagementAdvice

    You get paid 100 times more than me, so I really have no advice to give you. You should be smart enough to realize that it is not working the way you are doing it or with the people you have in the decision making seats. Clean house and bring in some people from Google or Amazon that know how to keep their employees motivated and their businesses growing. You will have my resignation soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Very long days that felt like they would never end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Austin, TX
    Former Employee - Manager in Austin, TX

    I worked at Mood Media full-time (more than 3 years)

    Pros

    Like anywhere, there are some good people that I enjoyed working with. But in the past year, most of them were either fired or left in search of a new company that did not make employees feel like your calls and emails were all being monitored. And I was a manager there so I should not have become so paranoid, but the culture at Mood Media breeds paranoia.

    Cons

    Finger pointing and blame. Its what the exec team focuses most of their energy on when dealing with the 'little people' of the company. Seriously, so much time is wasted figuring out who to blame for each mess up (there are a lot these days). The first 45 minutes of a meeting is spent on figuring out who to blame, then 10 minutes are spent checking our emails while pretending to listen to what is being said and then the last 5 minutes are spent assigning the punishment. And that is a productive meeting these days.

    It is not a healthy environment. You should not dread going to work. But management, mostly at the top level, does not grasp how to motivate people. Maybe they are just over their heads and don't know how to turn anything around.

    Revolving door of employees. Each month I would guess that 30-40 new employees come in to take the place of those that left, based on the size the training classes in each department. Guessing there are around 400 people working in Austin. That is embarrassing. But easy to get a job.

    Advice to ManagementAdvice

    You are on the road to bankruptcy, so keep doing what you are doing and you will accomplish at least one thing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Fire Me, Please! Continues To Get Worse Every Day - After Two Years of Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX

    I have been working at Mood Media full-time (more than 3 years)

    Pros

    It WAS a great company pre-merger. I still have some loyalty so I do not want to quit. So please put me out to pasture already. It's no longer worth the knot in my stomach when I go to work.
    Some people that are there are still committed. Yes, there are cheap candy bars and sodas in the vending machines. There is a casual dress code. Those last two things help to hide the stress levels and less-than-zero morale.
    Another pro is that there are so many other companies in Austin that are looking for good people like me.

    Cons

    I am a manager and have been for several years here. I had hope with each change in management that someone would finally dig in and try to make some core changes. But they keep bringing the same people back that drove Muzak (now merged with DMX to create Mood) into bankruptcy twice. Top management does not mix with the rest of the company. They do their own thing which is rarely communicated to the rest of us. They want to know why month after month after month our performance deteriorates. Top sales people are resigning. The good support people all seem to be finding new jobs elsewhere. Not a good sign.
    There is much to be said about BEATING A DEAD HORSE! We are tired, unappreciated, underpaid for what we are asked to do, disenchanted and work in a haze of confusion and chaos. No raises since I could remember. And there are meetings all day long. So many that you have to stay late to get your regular work done. The meetings are unproductive and take too much time discussing how things used to be, mostly at Muzak, instead of coming up with solutions. Oh, and if you like finger pointing - look no further. And this is from people I have worked with for some time. These people are now defensive and territorial and miserable.

    Did I mention that we are operating our HQ out of four different buildings???? - three around Austin and one in Ft Mill, SC. How is that for efficient??? Seriously, is there no office space in Austin big enough to hold 500 people?

    Advice to ManagementAdvice

    Figure out what the plan is and tell us. Are you trying to sell us again? Are you relocating HQ back to Ft Mill? Are you pushing us into bankruptcy? Just tell us and maybe we could help you accomplish something. Anything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Will not be in business much longer with current processes. Work anywhere but here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Operations in Fort Mill, SC
    Current Employee - Media Operations in Fort Mill, SC

    I have been working at Mood Media full-time (more than 3 years)

    Pros

    You can say 'I work in the Music Industry'. You are paid some money. There are chairs to sit in. Horrible coffee has caffeine in it. There are Lysol cans in the bathroom. PTO.

    Cons

    Where to begin. There are about one million things wrong with this company. Too many platforms, unhappy clients, undervalued employees, ineffective management, zero transparency, everyone is vastly underpaid and overworked. The best employees are all feverishly searching for other opportunities, and are getting them because they are worth way more than Mood Media pays them. Eventually, every person that knows anything will be gone due to the company putting employees at the very bottom of a long list. When these people leave, their workloads are dumped onto remaining workers with less experience for zero compensation. Naturally, this angers everyone more and the cycle continues. I am not aware of one single happy employee, and everybody in the company is applying anywhere that will accept applications. Senior level management is completely out of touch with day to day processes and some middle managers literally do nothing all day and nobody seems to notice or care.

    Advice to ManagementAdvice

    You must put your employees first, and at least pretend to care about their happiness, work/life balance, salary, career growth and development. If you do not work on this, your best employees will continue to leave and there will be nobody left to communicate how the jobs are even completed, much less in a streamlined/effective manner. Humans tend to work for money, I am not sure if they understand this at Mood Media. Why would your employees care about the clients when you do not care about them at all? Quit pretending like Mood Media is some sort of prison, these people can leave whenever they want.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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Entrance to Mood Media's Austin office

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