Mood Media Reviews

Updated October 14, 2014
Updated October 14, 2014
61 Reviews
1.6
61 Reviews
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Steve Richards
34 Ratings

Review Highlights

Pros
  • ample time off, casual dress code, offices for some (in 5 reviews)

  • 4 weeks PTO, along with about 5 federal holidays, so altogether, a little over a month paid time off (in 3 reviews)


Cons
  • No one really knows why they are doing what they do or at least (in 13 reviews)

  • You really have to wonder how this senior management team got hired (in 5 reviews)

More Highlights

35 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Operational Disaster. Back-Stabbing. Self-Preservation At Any Cost Is a Skill Learned Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Austin, TX
    Current Employee - Supervisor in Austin, TX

    I have been working at Mood Media full-time (more than 3 years)

    Pros

    The ethics of the exec team prep you for a chance to win on Survivor.
    The abilities of the operations team provide more entertainment and in-fighting than Jerry Springer.
    They are considering working in the art of back-stabbing into new training classes.
    The obscene amount of red tape that is spun each day seems to get recycled.
    Administration has found the quickest way to get the work done - hide it.
    The total leadership abilities of the top-tier of management easily fits into a 1 quart ziplock bag for easy transport.

    Cons

    So much employee turnover that it is impossible to get anything done. Employees are treated like cattle, probably because we are in Texas. The execs are similar to a bunch of cats chasing a laser beam. Money flies out the windows everyday. There are no controls in operations. Operations management attempts to manage remotely. If only they would take one months travel budget and apply it to the raises we have not gotten since Bush was president, we would all be happy.
    If someone says that the sky is now yellow, the rest of them just agree because those that disagree are the ones that disappear. "We can't do that" or "we should just switch it back to the way it was in Ft Mill" are sayings that are heard daily. This company has no clue how to move into the 21st century. New ideas that actually make it through the 500 levels of approval always die out because no one has the guts try something new long enough to see if it will actually work so they just change it back. No one is capable of making a decision in less than a month, but by then a bigger issue takes precedent. No wonder so many customers are cancelling and so many employees resign on a regular basis.

    Advice to ManagementAdvice

    You get paid 100 times more than me, so I really have no advice to give you. You should be smart enough to realize that it is not working the way you are doing it or with the people you have in the decision making seats. Clean house and bring in some people from Google or Amazon that know how to keep their employees motivated and their businesses growing. You will have my resignation soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Very long days that felt like they would never end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Austin, TX
    Former Employee - Manager in Austin, TX

    I worked at Mood Media full-time (more than 3 years)

    Pros

    Like anywhere, there are some good people that I enjoyed working with. But in the past year, most of them were either fired or left in search of a new company that did not make employees feel like your calls and emails were all being monitored. And I was a manager there so I should not have become so paranoid, but the culture at Mood Media breeds paranoia.

    Cons

    Finger pointing and blame. Its what the exec team focuses most of their energy on when dealing with the 'little people' of the company. Seriously, so much time is wasted figuring out who to blame for each mess up (there are a lot these days). The first 45 minutes of a meeting is spent on figuring out who to blame, then 10 minutes are spent checking our emails while pretending to listen to what is being said and then the last 5 minutes are spent assigning the punishment. And that is a productive meeting these days.

    It is not a healthy environment. You should not dread going to work. But management, mostly at the top level, does not grasp how to motivate people. Maybe they are just over their heads and don't know how to turn anything around.

    Revolving door of employees. Each month I would guess that 30-40 new employees come in to take the place of those that left, based on the size the training classes in each department. Guessing there are around 400 people working in Austin. That is embarrassing. But easy to get a job.

    Advice to ManagementAdvice

    You are on the road to bankruptcy, so keep doing what you are doing and you will accomplish at least one thing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    No structure, direction, or decent training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN

    I have been working at Mood Media full-time (less than an year)

    Pros

    They pay semi-decently, you get holidays and weekends off.

    Cons

    My training was literally being told to watch another employee do the job for one week. I have had continuous problems working in this company due to a problem in their systems. The affiliate I work for is using DSI and Mood uses Oracle. Our systems don't match, it causes errors which fall on the employees.

    The management at this location are all good friends and if one person decides they don't like you they all make an effort to get you out the door.

    Lack of training on all employees leads to more mistakes, multiple work orders, problems in the system, and problems with dispatching.

    Advice to ManagementAdvice

    Work on training employees for real. People can figure out the basics of the job by watching, but to understand the finer points of the job hands on training is required.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Fire Me, Please! Continues To Get Worse Every Day - After Two Years of Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX

    I have been working at Mood Media full-time (more than 3 years)

    Pros

    It WAS a great company pre-merger. I still have some loyalty so I do not want to quit. So please put me out to pasture already. It's no longer worth the knot in my stomach when I go to work.
    Some people that are there are still committed. Yes, there are cheap candy bars and sodas in the vending machines. There is a casual dress code. Those last two things help to hide the stress levels and less-than-zero morale.
    Another pro is that there are so many other companies in Austin that are looking for good people like me.

    Cons

    I am a manager and have been for several years here. I had hope with each change in management that someone would finally dig in and try to make some core changes. But they keep bringing the same people back that drove Muzak (now merged with DMX to create Mood) into bankruptcy twice. Top management does not mix with the rest of the company. They do their own thing which is rarely communicated to the rest of us. They want to know why month after month after month our performance deteriorates. Top sales people are resigning. The good support people all seem to be finding new jobs elsewhere. Not a good sign.
    There is much to be said about BEATING A DEAD HORSE! We are tired, unappreciated, underpaid for what we are asked to do, disenchanted and work in a haze of confusion and chaos. No raises since I could remember. And there are meetings all day long. So many that you have to stay late to get your regular work done. The meetings are unproductive and take too much time discussing how things used to be, mostly at Muzak, instead of coming up with solutions. Oh, and if you like finger pointing - look no further. And this is from people I have worked with for some time. These people are now defensive and territorial and miserable.

    Did I mention that we are operating our HQ out of four different buildings???? - three around Austin and one in Ft Mill, SC. How is that for efficient??? Seriously, is there no office space in Austin big enough to hold 500 people?

    Advice to ManagementAdvice

    Figure out what the plan is and tell us. Are you trying to sell us again? Are you relocating HQ back to Ft Mill? Are you pushing us into bankruptcy? Just tell us and maybe we could help you accomplish something. Anything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Will not be in business much longer with current processes. Work anywhere but here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Operations in Fort Mill, SC
    Current Employee - Media Operations in Fort Mill, SC

    I have been working at Mood Media full-time (more than 3 years)

    Pros

    You can say 'I work in the Music Industry'. You are paid some money. There are chairs to sit in. Horrible coffee has caffeine in it. There are Lysol cans in the bathroom. PTO.

    Cons

    Where to begin. There are about one million things wrong with this company. Too many platforms, unhappy clients, undervalued employees, ineffective management, zero transparency, everyone is vastly underpaid and overworked. The best employees are all feverishly searching for other opportunities, and are getting them because they are worth way more than Mood Media pays them. Eventually, every person that knows anything will be gone due to the company putting employees at the very bottom of a long list. When these people leave, their workloads are dumped onto remaining workers with less experience for zero compensation. Naturally, this angers everyone more and the cycle continues. I am not aware of one single happy employee, and everybody in the company is applying anywhere that will accept applications. Senior level management is completely out of touch with day to day processes and some middle managers literally do nothing all day and nobody seems to notice or care.

    Advice to ManagementAdvice

    You must put your employees first, and at least pretend to care about their happiness, work/life balance, salary, career growth and development. If you do not work on this, your best employees will continue to leave and there will be nobody left to communicate how the jobs are even completed, much less in a streamlined/effective manner. Humans tend to work for money, I am not sure if they understand this at Mood Media. Why would your employees care about the clients when you do not care about them at all? Quit pretending like Mood Media is some sort of prison, these people can leave whenever they want.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    I'd rather go to Hell than have to walk up to the doors of this place every day for another year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Satisfaction Representative in Austin, TX
    Current Employee - Client Satisfaction Representative in Austin, TX

    I have been working at Mood Media full-time (more than an year)

    Pros

    - Cheap Vending Machines
    - SOME people are easy to get along with
    - They have a bathroom
    - They pay me (Poorly at that)
    - I get to leave every day

    Cons

    This is probably the easiest thing I've gotten to describe all day.

    Let me start with the training. It's an absolutely sorry excuse for any kind of "training". You're put in a room for 8.5 hours with a supervisor that sounds less than thrilled to be alive and you have to listen to them talk and talk and talk. The information they are trying to cram into your head is far too much for the short amount of time they actually spend putting forth an effort to teach you anything. When they don't feel like actually trying to teach you anything, they stick you with one of the more tenured reps, regardless if you've learned anything they are trying to show you to do. Skip ahead after all of this lecturing and expecting you to understand it all, they throw you out there on the floor. More recently, our call queues have been RIDICULOUS, so they are trying to pump more and more people out of training classes to help take calls. There is one huge issue here; They choose quantity over quality, did I mention we ran out of cubicles? So now we're stuck unable to train people because they ran out of space and had to fill the training rooms with temporary desks and Jerry-Rigged Computer setups. You can't expect to train people poorly and then throw them to the sharks and see any kind of an improvement in your wait times. You've got people ill-informed or with not enough training to understand what's going on, so they are then in term putting the clients on hold longer, thus creating longer and longer wait times, it's a mess. When they go up to the sups to ask any questions, they seem to really not care. They poorly answer your questions while continuing to type and scroll through emails, hardly batting an eye at you. It's pathetic and useless.

    Let's look at what I deal with on a daily basis...

    I am constantly working to resolve issues for clients, through and through. But I have a job and a department that I am supposed to work within the perimeters of. I am Client Satisfaction. But i end up doing SO many things that are not in my job description. I do plenty of billing issues which we should have specific people for, but for some reason they want the Client Satisfaction Reps to look into it when we had no official training on it to begin with. Not to mention that they work you 6 days in a row with no guarantee for OT. They'll work you on a Sunday and then the following week for Mon-Fri, since it crosses over to the next week, it won't count for OT, so there's that. Oh, the inconsistent schedules are a doozy. You could be working from 7:30-5 for about a month straight then randomly you're working 8:15-5:45 one week and the following 10:30-8, you never know.

    Pre-merging between DMX and Muzak, things were.... Manageable to say the least. They had separate reps for all the queues (DMX and Muzak were separated and they had people trained specifically for both). But some GENIUS thought it'd be a great idea to cross-train everyone (Train DMX reps on Muzak equipment and control sites and Muzak reps on DMX equipment), thinking that if you have more people in both queues, everything would be all fine and dandy, but the result was disastrous... This created more traffic jams and issues rather than remedies. They tried cramming what takes about 3 weeks of training into 1 horrible, stupid, and less than informative week of Hell. We learned close to nothing about the other systems and equipment, and I still know about zip on them.

    Advice to ManagementAdvice

    Start actually at least ACTING like you really care about your employees. Listen to their opinions and outlooks, they are the ones on the front line while you get paid your salary and hide in your office all day. People, especially your employees, would hold a higher respect for you if you just maybe took into consideration they are dealing with things OTHER than slaving away for a sorry excuse for a paycheck at 9.5 hour days 5 days a week. People want to enjoy coming to work, based off of all the reviews I'm reading on here, no one wants anything do do with this company other than the paycheck. Those shouldn't be the standards we all have to deal with. I hope you take some of these things into consideration and use it as an opportunity to make you're work environment and organization into something that someone will look at and think "Hmmm, that's really well structured!" because I can tell you from what I hear from the customers on the phones, we should be looking up to our competitors. Also, give a little recognition to ALL of us rather than sending us less than encouraging "Coaching Emails" expecting us to actually learn from it, all it does is tick us off and make us want to punch the screen. Take some time to say "Hey, nice work today!" or "You're doing great, keep it up!" to us individuals and give us a little confidence boost. Sending out emails telling us to "Get in the queue!", "Put All Else Aside and Take Calls!!" or "NO Worktime! Take Calls!!" puts a whole load of stress we don't need added to our day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    You did it! You managed to be one of the worst companies around AND stay in business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Music Operations/Development in Fort Mill, SC
    Current Employee - Music Operations/Development in Fort Mill, SC

    I have been working at Mood Media full-time (more than 10 years)

    Pros

    Good things about Mood ---You can dress comfortably, parking is free, their vending machines are cheap, its near Carowinds. I'm sorry, this sounds like I'm naming facts- and that is because I am. There is little positive to say about this place. And I'm not going to lie -- because of this company's unusual and often poor decisions, people who don't know what they're doing are given opportunities to show they can do whats being asked of them. Its how I was given an opportunity to learn - and to be honest, I'm thankful for it. Because nobody wants to work there, there are lots of positions open (in part due to their high turnover) and as a result its a great learning environment - there are virtually no consequences for doing something wrong, essentially because nobody is there to tell you that you are screwing up, or nobody knows enough to know that you've done something wrong -- unfortunately, its real life. And money is wasted, clients are lost and relationships are soured. So in summary, if you want to learn a position - consider Mood Media. There are some good, hard workers at Mood - people who have invested in something, that used to be worth investing in. Those people are carrying the company by themselves - and soon they will give up too.

    Cons

    This company does not believe in promotions or compensation. There has been a pay freeze for what - 5 years and counting? How do you expect people to survive when cost of living isn't covered? To make matters worse, 5 years ago you weren't paying what you should have been, and if you still haven't given employees a raise, that means you're way, way behind. The priorities are all mixed up here -- there has been a power struggle for years and it just leads to negativity. The company has merged with other companies (a few competitors), which refuse to act as if they are now under one umbrella. Outdate tools, hardware, software and ideas constantly drag this place down. Change is not welcome and is often discouraged.

    Advice to ManagementAdvice

    Invest in your employees. Invest time and care in their lives and feelings - connect with them. Invest money in them - by providing raises, cost of living increases, quarterly bonuses (be it a 10 dollar amazon gift card, or a gas card) better benefits and 401K. Provide a comfortable work environment. Handing out a lunch box, coffee mug, or book bag as a christmas bonus is insulting. Be transparent, and get your act together. People will want to work for you, and you will thrive when you treat them well. INVEST IN THEM.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Los Angeles, CA
    Current Employee - Account Executive in Los Angeles, CA

    I have been working at Mood Media full-time (more than an year)

    Pros

    Fun Product, different products, Music

    Cons

    Horrible management, major operational issues, Lack of support & training. If you are a seasoned sales rep, RUN!

    Advice to ManagementAdvice

    Just because someone has had success in selling does not make them management material.
    Switching to Oracle is killing the business and customers are upset. There isnt motivation to sell because you dont want to deal with the backlash from clients. Dont sell to anyone you want a relationship with afterwards. Car allowance is a joke and taxed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    one of the worst companies - beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Mood Media full-time (less than an year)

    Pros

    great conversations - whether it be with the few other smart people here or just to find the humor in how stupid most of the managers and employees are that work here. There are awards, I was awarded two monetary awards - because I am awesome and actually a hard worker.

    Cons

    where to begin - just about everything that you can imagine as being terrible is terrible with this company. The training was 6 weeks long and provided by the supervisors, one of which spoke only in fragmented words like totes and perf meaning totally and perfect for the rest of us that speak the English language in full words and sentences. When training ended we were only coached by negative, un-motivating emails that were shared with the entire team. There is a massive amount of information that is shared and expected that you know....every word, god help the person that needs help and doesn't ask for it in the right way. Most of the people are overworked, stressed out and get paid peanuts - literally I think it is why the candy in the vending machine is only a quarter. If this is your only alternative to getting a job then brace yourself otherwise I would look just a little further to find somewhere not so poorly operated.

    Advice to ManagementAdvice

    you win the award for being the worst!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Management Nightmare. With terrible management, it should go without saying that working here is exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Austin, TX
    Current Employee - Supervisor in Austin, TX

    I have been working at Mood Media full-time (more than an year)

    Pros

    Casual dress, music (whatever they make you listen to) and cheap snacks in the vending machine.

    Cons

    You really have to wonder how this senior management team got hired. Lots of talk of the 'good old boy network'. Easy to apply that sentiment when dealing with these people. They give only negative feedback in public forums, there is no team feeling, they do not motivate you, they do show any interest in what you are doing. They are not open to your ideas. But if one of them gets recognized by another executive, then thats their bragging currency for months. All about them, nothing about the company or the people that work really hard. If one of them should try to be nice to an underling, they will make sure that many others are aware of their attempt to care, even though it is superficial. And this sets the bar for the rest of the company. Why try? I am not motivated to help senior management look good by any means.

    Advice to ManagementAdvice

    Board of Directors needs to make some top management changes if they want to stop the mass exodus. Most of the mid-level managers care a lot but they get beat up by senior management (chiefs and senior vp's). This company has been driven so far down the past year I am not sure anyone could help it get back up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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Entrance to Mood Media's Austin office

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