Mood Media
1.9 of 5 31 reviews
www.moodmedia.com Austin, TX 500 to 999 Employees

Mood Media Reviews

Updated Jun 30, 2014
Mood Media – Austin – “Entrance to Mood Media's Austin office”

All Employees Current Employees Only

1.9 31 reviews

                             

30% Approve of the CEO

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Steve Richards

(10 ratings)

13% of employees recommend this company to a friend
12 Employee Reviews Back to all reviews
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    Horrible company- worst supervisors and management ever

    PM (Former Employee)
    Austin, TX

    ProsPeople generally nice. Thats about it

    ConsEverything is awful. Unless you are buddy buddy with supervisors you will get nothing but rudeness. A certain "manager" in PM thinks they know everything and can do whatever, and she does not. Other employees know systems better. They chew you up, kill your self esteem and spit you out. WOrst job every, worst management ever.

    Advice to Senior ManagementReplace the management staff- or demote them so they learn how horribly they treat people.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    This place is a joke.

    N/A (Current Employee)
    Austin, TX

    ProsPosition allows for freedom as long as the job is done. PTO and benefits are also generous.

    ConsThis place used to be a great company with a fun, collaborative, and thriving work environment. But it has gotten more and more depressing as time goes on. Leadership and management changes every few months so everyone is uneasy and work loads continue to grow without any acknowledgement or compensation. Don't expect advance unless you have an "in" with upper management. Appreciation is now shown in the form of potlucks and cheesy games better suited for kindergarten classes.

    Advice to Senior ManagementYou claim to aim for "One Team" but it doesn't feel like that. A long way to go.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Stay away from these guys!

    Account Executive (Former Employee)
    Fort Mill, SC

    ProsThey provide a lot of PTO. They also make dental, medical, and vision insurance available. The company has been around over 80 years.

    ConsManagement is comprised of past top sales reps, not true sales managers, more of a good ol' boys club. If you question your commissions, you are shunned, blacklisted, and told you should be out selling, not worrying about your commissions. They can't explain the number on your paycheck, as their "payroll, and commissions systems don't talk to one another." They will owe me thousands of dollars, and are refusing to pay. Little to no training.

    Advice to Senior ManagementHire actual sales managers that know how to increase sales, rather than current managements style of always searching for the silver bullet. The current process is a never ending revolving door of new reps. Invest in management, and invest in and take care of your sales talent, and the company will probably start moving in the right direction. As they currently know they are losing more clients, than new ones are signing up.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worst company I have worked for...Ever.

    AR Specialist (Former Employee)
    Austin, TX

    ProsThe really aren't good reasons for working for this "company."

    ConsMood Media or Muzak or DMX whatever they call themselves nowadays is a joke. They love to hire on multiple people at a time, and then after a couple of weeks, they will fire them all. In my time that I was there which was almost a year, I saw about 20 people in less than 3 months come and go. The training that they provide is a whopping 3 days, and they sit you with this horribly smelly person, which makes it hard to focus because you are just overwhelmed with the stench from this person. You are given a portfolio of not only your own accounts, but the accounts of the last 5 people that were just let go, and or who just quit. You are overworked/underpaid, and expected to meet deadlines by the end of the week most times. They don't provide employee raises, so they rely on bonus structures ranging from $500-$750, depending on the amount of money you call and collect on. It's hardly an ideal job for anyone that is trying to better their career and get more money. I would never recommend this company or job to anyone, ever.

    Advice to Senior ManagementI can't give enough advice to the management there. They had some of the worst managers I have ever dealt with in my career. They don't genuinely care for you or anyone else, and they play favorites a lot. They like to push their workloads on dedicated employees, who then become their pet. I would suggest this company investing in some a real management team, rather than the people they have working for them now. This company will not become much of anything on the path it is on now.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A stressful, disorganized nightmare!

    Project Coordinator (Former Employee)
    Austin, TX

    Prosco-workers are nice
    office is downtown

    ConsConstant turnover of high & low level employees creates chaos, stress and ridiculous work load.
    Horrible management- no encouragement/acknowledgment to their employees, NO SUPPORT, NO COMMUNICATION!
    Minimal (to say the least) training provided, then you're thrown in and expected to know what you're doing and it's your fault if you don't.
    It's nearly impossible to have an installation run smoothly no matter how good you are at your job, because of other "internal issues" and even if you do pull it off there is no recognition for it, you only receive comments from management when you've done something wrong.
    You are pretty much expected to walk on water, even the simplest task becomes a nightmare because of all the "internal issues" AND you have to be the one to answer to the client about why this business can't get anything done effectively or efficiently.
    Everyone talks about how much they hate working there and it's just an all around negative environment to be in.

    Advice to Senior ManagementTRAIN YOUR EMPLOYEES. Give them managers that motivate and encourage them to do their job well, and acknowledge when they do. Also solve the hurdles that make doing your job 50X harder than it needs to be.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    With Muzak for over 10 years until Mood took over and moved jobs to Austin.

    Administrative (Former Employee)
    Fort Mill, SC

    ProsGreat benefits and time off. Worked with great people.

    ConsUnfortunately most of the good people were let go because entire departments were moved to Austin. Because of this most of the experienced people are gone and company is currently a mess.

    Advice to Senior ManagementGood luck you are going to need it After working with Muzak during a previous centralization 8 years ago the next year is going to be hard. Maybe you should have kept some of the Muzak upper management, they knew the processes.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Dysfunctional Disaster

    Anonymous Employee (Current Employee)
    Fort Mill, SC

    ProsMost managers in Fort Mill are relatively flexible.
    Senior Management and their Texas-sized egos stay in Texas.

    Cons* No raise in over five years. Wages are low compared to the area. Don't even think about trying to live off the pay.
    * Constant downsizing of workforce and increase of workload. Many functions are now being outsourced.
    * Fort Mill went from world HQ to backwater labor camp. Used to be around 500 employees, now barely 120 -- all crammed into one corner of a huge, purpose-designed building. Many employees now work at folding tables.
    * Management and Staff in Austin are openly hostile, unhelpful, unprofessional and untrained.
    * Senior Management are so stuck on themselves and whatever concept they have without any thought to company reputation or impact upon workforce.

    Advice to Senior ManagementTo Lorne Abony, CEO Mood Media: Stop being greedy and open your eyes -- your "management team" is sinking the ship.
    To John Cullen, President Mood Media: Stop acting like a five-year-old throwing a tantrum. Your personal vendettas are ruining an American institution -- and countless lives.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    Run, run, run! Operations Specialist - Charlotte/Austin Office Overview

    Operations (Current Employee)
    Fort Mill, SC

    Pros..... None! Management is full of false promises!

    ConsUnder paid, over worked, lay offs and CEO is a HACK. John Cullen runs this company, not Lorne Abony who lost majority ownership. Mr Cullen was put in charge by the board and makes self serving decisions, such as shutting down the largest facility dumping nearly 600 employees with an average of 10-15 years experience so that he could move operations into two buildings in Austin he just HAPPENS TO OWN and rent to "Mood". Now they're hiring college age kids with 0 experience and no one to teach them. They haven't offered raises to employees (not even cost of living) in around 6 years, and their own logic in this is "you shouldn't work here for the money". My advice, you shouldn't work there AT ALL. With the rushed changes, they will be unprepared to take care of their clients. Time to watch it crash and burn.

    Advice to Senior ManagementIn a company where what your selling is an abstract thing... an experience, you failed to maintain your most important commodity. Your People. This is the end of an era. Congratulations, you killed Muzak, just as you intended.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    I was just a number

    Account Executive (Former Employee)

    ProsWorked from home and a great boss and good co-workers.

    ConsEquipment shortages and installation problems for almost every order that was turned in. I received a phone call at about 2pm that my position had been eliminated effectively immediately. Huge layoffs at their Ft. Mill, SC facility with no regard to any individuals performance. We were terminated based on either hire date or by entire departments or job titles.

    Advice to Senior ManagementYour employees are more than the sum of numbers on a spread sheet. You won't be able to build loyalty among your new hires to replace those of us who were laid off if your attitude continues.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    No Raises, Constant Layoffs, No Advancement, Employees aren't Appriciated!

    Anonymous Employee (Current Employee)
    Fort Mill, SC

    ProsLots of PTO. When it was Muzak, we had fun company events, good pay, and things were looking up. The trouble started when Mood Media purchased the company.

    ConsWorked here company for 7 years, it was great before Mood Media bought it. Haven't had a raise in about 5 years. Company boasts "500 million in profits" on the Undercover Boss CBS special just two weeks ago, but follows it up with mass layoff just last week, citing "need to streamline the business". Since Mood Media took over the US companies (Muzak, Trusonic, DMX), they've kept all pay increases HALTED, no more 401 matching, less benefits and back to back layoffs. Employees are doing the jobs of what was once done by 3-5 people. There are no promotions. The CEO, Lorne, responds to inquiries about pay increases with the response: "If you work here for the money, you're in it for the wrong reason". Though I'm sure he's got no problem making a profit. Seems as though the company is cutting operating costs with NO regard for the outcome of the company. Goal is likely to snow the investors, make the books look pretty and re-sell the company to some poor sap who it will then collapse under. Lorne is a hedgefund baby that has no love for the company or industry. RUN AWAY!! They will USE you and LOOSE you!!

    Advice to Senior ManagementStop treating your employees like disposible waste. You're loosing your most valuable assests, experianced employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Mood Media reviews and ratings — including employee satisfaction and approval rating for Mood Media CEO Steve Richards. All 12 reviews posted anonymously by Mood Media employees.