Morgans

  www.morganshotelgroup.com
  www.morganshotelgroup.com
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Morgans Reviews

Updated June 28, 2014
Updated June 28, 2014
14 Reviews
2.9
14 Reviews
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Morgans CEO and Director Michael J. Gross
Michael J. Gross
4 Ratings

3 Employee Reviews Back to all reviews

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  1.  

    Great pay but very uncomfortable environment if you are professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk  in  San Francisco, CA
    Former Employee - Front Desk in San Francisco, CA

    I worked at Morgans full-time for less than a year

    Pros

    -Great pay
    -Cool perks, especially if visiting one of their sister hotels
    -Trendy, upbeat environment
    -Some celebrity sightings
    -Chances to move up or switch positions if you pass probation
    -Some of the hotel guests are amazing and you are encouraged to be friendly and socialize with them
    -Time flies because there is always so much to do. A great job if you are good at multitasking.

    Cons

    This position isn't for a nice person. To fit in with the staff, you have to be edgy and caustic in your manner and speech. Be prepared to hear vulgar jokes, profanity, or to be gossiped about and you better not tell on anyone there because it will bite you in the butt. Rude, unfriendly, catty behavior is the norm here.

    -You are encouraged to profile people who come in. Its understandable, especially since the hotel is located in the Tenderloin and attracts a lot of shady people. But there are people that come in who may not look like your typical hipster or businessman and they are profiled. It would make me not want to ever return if I were a guest or patron.

    -Limited but ongoing trainings but you really have to catch on fast. You will not last if you're the kind of person who takes notes or asks a question more than once.

    -You have to improvise on the spot at times. There will be times when no one is available to assist you and you have a line full of angry guests. You have to use "common sense" to make everyone happy but the wrong common sense will get you written up.

    -Be prepared to work around the clock sometimes; you may work an overnight shift but have to come in at noon for a staff meeting, then work that same night.

    Advice to ManagementAdvice

    Check in more with your staff (especially new staff) to make sure that they are feeling good about their employment there. Enforce stricter policies on tolerating violence (violent language), drugs, and bigoted language in the workplace.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services  in  New York, NY
    Former Employee - Client Services in New York, NY

    I worked at Morgans as a contractor for less than a year

    Pros

    Greta Properites, great perks, great support staff

    Cons

    Poor management, Poor relationship with unions

    Advice to ManagementAdvice

    Pay Employees on time

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Very poor organization, poor leadership, inability to see the here and now, all focus on the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Morgans full-time for less than a year

    Pros

    Enormous potential, fantastic brand recognition, strong growth potential and forward thinking momentum

    Cons

    Absolutely no concept of the state of the company by the leadership. Ineffectual management of cost of doing business by leadership from all levels. Corporate is completely out of touch with budgets, blowing through financing that should be used at property level to deliver on the promises the global/corporate associates promise clients. There are absolutely no Standard Operating Procedures, EXTREME politics and interpersonal drama at the highest level affecting the ability of everyone to get anything done as people at the top clamor to prove their job worth and attempt to ingratiate themselves to those with power. High amount of duplication of efforts with essentially no coordination anywhere within the entire company. Utter chaos, complete stress, and a extreme regret on my resume.

    Advice to ManagementAdvice

    Reduce overhead costs, focus on cohesive strategy, enhance collaboration among properties and corporate. PROVIDE REPORTING THAT IS MEANINGFUL. Build standard operating procedures that are consistent across the entire company, and establish key points of contact for essential roll outs of any kind. Educate the senior leaders of the state of the budgets and the cost of their extravagant and reckless travel schedules. Hold people accountable for delivering what they were hired for. Fire those who don't measure up. Create an employee recognition program, and celebrate success. STOP TRYING TO BE RITZ CARLTON, YOU NEVER, EVER WILL BE AND NO ONE IN THE FIELD WILL LET YOU DO IT. You will lose everyone at the company the more you all push Ritz agenda, and no one from Ritz in their right mind would ever, ever, work on the property level. Only greedy, self absorbed delusional Ritz heritage people would want to work at this company. Also: get a CEO that isn't a spoiled child who was handed the company upon a family request, and get a real leader.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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