Mystic Lake Casino and Hotel

  www.mysticlake.com
  www.mysticlake.com
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Mystic Lake Casino and Hotel Reviews

Updated May 16, 2014
Updated May 16, 2014
29 Reviews
3.0
29 Reviews
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Edward Stevenson
20 Ratings

4 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great Buildup, Then comes buddy system politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mystic Lake Casino and Hotel part-time

    Pros

    Had some really nice people for the introduction phase, the pay plus tips (for those who get tips) is usually fairly good for all on the floor. Those working full time get decent benefit options. Can be a bit fun at times to work there. Good or bad, it's a learning experience.

    Cons

    The leadership (direct superiors) has no issue with showing favoritism, positive or negative, if they don't like you (regardless of job performance etc), you won't want to stay. The compensation isn't worth the negative aspects some have to put up with which is part of why they have a high turnover rate. Helps if you're Native even if superiors are not.

    Advice to ManagementAdvice

    Not that they would take it, but they could supervise their dept heads a bit better on P&P guidelines and how they should apply to everyone.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Starts off fun, but gets old fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Prior Lake, MN
    Current Employee - Server in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel part-time for more than 3 years

    Pros

    Great benefits and employee opportunities. Meet tons of fascinating people and a lot of employees and super nice and fun. Clean building.

    Cons

    Stressful. No holidays off or holiday pay bonuses, guests can be difficult or unreasonable. Managers (Minnehaha Cafe) are unprofessional and power hungry. Employees pay full price for restaurant food because we have our own employee restaurant, but food sucks at 3 in the morning. Community members are allowed to disrespect and treat you poorly. Christmas bonus is a $40 gift card (which is great, but given that the change found on the casino floor daily is more than a person's entire paycheck.) If you work in a restaurant and someone walks out without paying, security will most likely not find them.

    Advice to ManagementAdvice

    Treat employees with respect instead of condescending them. We're human beings and deserve that much.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    my boss micro managed and did a horrible job! Very unfair to all employee's in that department!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Fiance Department  in  Prior Lake, MN
    Former Employee - Fiance Department in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel

    Pros

    The benny's are absolutely great!

    Cons

    The management at the casino's needs to be taken and given a class on how to respect their employees. They are very disrespectful towards the employee's after good and happy employee's makes for better business and happier customers!

    Advice to ManagementAdvice

    Start over...they are old and very set in their ways!! They are very un-knowledged on the rules and operations of the day to day business. She changed the rules to save her own butt as she saw fit! Then playing the dumb card that she didn't know it was changed!! I feel the tribe needs to get into the operations more frequently and really take a look at how some of the managers treat their BEST employee's. When a pat on the back award is given for Outstanding customer service to the department manager she then in turn would change it on us and write us up saying she received complaints. Funny when the CEO congratulated you and you told him you were written up instead of being praised! Imagine the look on his face!

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Pissed poor employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel

    Pros

    benes are the only good thing

    Cons

    They do not empower employees or respect them unless you are Native American.

    Advice to ManagementAdvice

    Promote qualified employees not employees based on being Native American race. Promote HR managers according to education not favoritism. And halt double standards. Treat employees with respect and keep info confidential don't divulge info when an employee goes to HR.

    Doesn't Recommend
    Disapproves of CEO

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