Mystic Lake Casino and Hotel

  www.mysticlake.com
  www.mysticlake.com

Mystic Lake Casino and Hotel Reviews

Updated September 3, 2014
Updated September 3, 2014
29 Reviews
3.0
29 Reviews
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Edward Stevenson
20 Ratings

10 Employee Reviews Back to all reviews

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  1.  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Server in Prior Lake, MN
    Former Employee - Restaurant Server in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel part-time (more than 3 years)

    Pros

    - Active environment
    - Engaging customers and employees
    - Great pay and benefits

    Cons

    - It's a casino, if people lose all of their money don't expect them to greet you with a friendly smile
    - Smoke

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mystic Lake Casino and Hotel

    Pros

    Great Benefits, lots of opportunities to learn

    Cons

    Very strict rules, more than I was used to coming in. A lot of non-traditional work hours needed to put in above and beyond your regular hours. Management lacks a sense of planning, always constantly feeling reactive rather than proactive.Management openly shows they have favorites. Many departments seem to have a lot of wasteful positions with little to do expect to play candy crush on their iphones.

    Advice to ManagementAdvice

    Try to be more neutral with employees, it makes morale go down when it seems like they go to the same favorites under them. Sometimes one questions what is really going on.

  3.  

    No complaints

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Intelligence Developer in Prior Lake, MN
    Former Employee - Business Intelligence Developer in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (less than an year)

    Pros

    Decent salary and benefits. I worked back in the business office and not on the floor, but Mystic Lake seems to take care of it's employees at all levels.

    Cons

    A bit short on the PTO. There is a weird vibe with working at a casino.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great co-workers at the Slot Department. Abusive co-worker at the Blackjack office but management allows her.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Staff in Prior Lake, MN
    Current Employee - Human Resources Staff in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel full-time (more than 5 years)

    Pros

    Most co-workers are supportive. We are in the same boat. Good place to work if you want to end gambling addiction and don't want to go far to gamble. Good career advancement if you have other skills and education.

    Cons

    They declare their own holiday. Special events is a holiday - you need to be there or you will get a ticket out next time. Real holidays are not paid holiday pays and you need to work if it is not your day off!

    Advice to ManagementAdvice

    The white managers and some white co-workers are the worst ones; the American Indian co-workers and managers are the BEST ones. The tribe should instill courtesy and respect like the American Indians do, and not let the white managers allow abuses from employees of other races. After all, it is an American Indian employer. The tribe should look at all the terminations the white managers approved of. If they do, they will see that employees are being terminated because of they spoke of abuses of white co-workers (like a white employee that takes numerous and long smoke breaks! and verbally abuse co-workers!). I saw that some American Indian employees were treated badly by white co-workers and if you side with the American Indian employee, you will get fired! Someone got fired for being a friend of the American Indian employee. The white supervisor, white manager, and white employee all conspired to get rid of her so that she could not say or do anything about their abuses. That is how bad it is because everyone in the department knows how abusive the white employee is, yet no one in the management side would want to do anything about her abuses. The good worker American Indian and people who support this person is the one that is being "picked on" - and fired!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Exciting and energetic atmosphere. Lots of great benefits and a very diverse team of employees at Mystic Lake.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Supervisor in Prior Lake, MN
    Former Employee - Slot Supervisor in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (more than 8 years)

    Pros

    Good pay and great benefits. You will meet lots of great people as they have a large workforce in the service industry.

    Cons

    Work weekends and nights and holidays.

    Advice to ManagementAdvice

    Spend more time on team building. Felt that coworkers used to be closer but drifted apart apart during my tenure of almost 10 years.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    One of a kind experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor in Prior Lake, MN
    Former Employee - Auditor in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel full-time (more than 10 years)

    Pros

    Team members are wonderful to get to know and the benefits are wonderful

    Cons

    Swing and Grave hours are tough but working in the Gaming industry you first start out with the odd hours until you are able to switch the hours you would like.

    Advice to ManagementAdvice

    If you say something, follow through on what you say and do not just apply it to certain team members, apply it to everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    A good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel full-time

    Pros

    Benefits are above average and compensation is competitive. Overall, team members are friendly to one another and it is a good place to work. Also, good potential for career advancement if you work hard and have the right attitude.

    Cons

    As a large company, it faces many diverse challenges.

    Advice to ManagementAdvice

    Keep up the good work and continue focus on what drives business.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    good job and pay for starting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Shakopee, MN
    Current Employee - Cashier in Shakopee, MN

    I have been working at Mystic Lake Casino and Hotel full-time (more than 8 years)

    Pros

    good pay, benefits, and fast paced work envoirment

    Cons

    mandetory work on holidays, smoking envoirment

    Advice to ManagementAdvice

    no comment

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Plain and simple, a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Prior Lake, MN
    Current Employee - Anonymous Employee in Prior Lake, MN

    I have been working at Mystic Lake Casino and Hotel

    Pros

    Competitive salaries.
    Comfortable work environment.
    Morale is very high and you get the feeling people enjoy working here.
    Great benefits...the normal health/dental, plus quite a few "perks".

    Cons

    If often feels that I am treated as an hourly employee even though I am salaried. Management is very conscious to the fact if you put in under 40 hours for the week. At the same time, they all know and appreciate when you put in over 40 hours.
    Security is pretty tight (obvious for a casino)

    Advice to ManagementAdvice

    Keep up with what you are doing, but also start to embrace technologies that allow a more flexible work/home balance.

    Recommends
    Approves of CEO
  11.  

    Good place to work and interesting environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Prior Lake, MN
    Former Employee - Anonymous Employee in Prior Lake, MN

    I worked at Mystic Lake Casino and Hotel

    Pros

    Business is doing well even in a tough economic environment.
    Relatively stable work force.
    Very Guest/Customer focused.

    Cons

    Regulatory environment was sometimes overly invasive.

    Advice to ManagementAdvice

    Focus less on stopping competition and more on extending the "Wow" factor.

    Recommends
    Disapproves of CEO

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