NCO Financial

www.ncofinancial.com
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NCO Financial Reviews

Updated February 13, 2015
Updated February 13, 2015
49 Reviews
2.5
49 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
49 Ratings

Review Highlights

Pros
  • Great opportunity to work from home (in 5 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • supervisors and upper management don't care about employees (in 8 reviews)

More Highlights

49 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Ok to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sprint Customer Finance in Kansas City, MO
    Current Employee - Sprint Customer Finance in Kansas City, MO

    I have been working at NCO Financial full-time (more than a year)

    Pros

    Glad to Work from home

    Cons

    low salary working from home helps

    Recommends
    No opinion of CEO
  2.  

    Horrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WAH Call Center Representative in Virginia Beach, VA
    Current Employee - WAH Call Center Representative in Virginia Beach, VA

    I have been working at NCO Financial full-time (more than a year)

    Pros

    Some Work at Home jobs

    Cons

    There are no raises for this company. You start off at 9.50 after 3 months you get a .50 raise. It is not easy to bonus. The rules and guidelines are change everyday and all employes are not on one accord.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    It was rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Support Representative in Horsham, PA
    Current Employee - Administrative Support Representative in Horsham, PA

    I have been working at NCO Financial full-time (more than 10 years)

    Pros

    Close to home, hours, vacation,

    Cons

    401k friendly, leadership not good

    Advice to ManagementAdvice

    Not always fair

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance
    Current Employee - Finance

    I have been working at NCO Financial full-time (more than a year)

    Pros

    working in comfort of my own home

    Cons

    no pay increase ive been there almost 2 years

    Advice to ManagementAdvice

    pay increases for employees, been there 2 yrs same pay

    Doesn't Recommend
    Negative Outlook
  6.  

    Doesn't exactly follow what was offered by the HR department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at NCO Financial full-time (less than a year)

    Pros

    Pay and benefits are ok for someone doing basic phone work. If the department heads like you, they will let you get away with practical murder.

    Cons

    Not as flexible as advertised with regard to most college students. The HR department gave one schedule that worked well with my class days and hours. When it came time to the actual position, that was not the exact case. When it came time to move departments due to an end of year consilidating departments, they would not listen to my request to go to a department that offered part time hours. Needless to say because of that, I left the company.

    Advice to ManagementAdvice

    Listen to your employees request, and put them somewhere they may choose to be at. Also, screen employees a little bit better before hiring them...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA

    I have been working at NCO Financial full-time (more than 10 years)

    Pros

    Bonus potential, no micromanaging of employees

    Cons

    Constant turnover rate and seemingly neverending layoffs

    Advice to ManagementAdvice

    There should be more incentives to achieve besides fear of no job security

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    A little below fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Pittsburgh, PA
    Current Employee - Collections Representative in Pittsburgh, PA

    I have been working at NCO Financial full-time (less than a year)

    Pros

    The company offers medical benefits and paid time off after a few months of employment

    Cons

    Terrible pay, little room for advancement

    Advice to ManagementAdvice

    Need more pay please

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great experience, every step in my career is a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Supervisor in Overland Park, KS
    Current Employee - Floor Supervisor in Overland Park, KS

    I have been working at NCO Financial full-time (more than 5 years)

    Pros

    This is wonderful opportunity, working at home, Working at home help work on your time management,

    Cons

    working with NCO lacks the structure of raises.

    Advice to ManagementAdvice

    consistent raise structure.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    EGS taking NCO to the GRAVE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Representative in North Charleston, SC
    Current Employee - Collection Representative in North Charleston, SC

    I have been working at NCO Financial full-time (more than a year)

    Pros

    Ok supervisors and coworkers...other than that nothing.

    Cons

    I've watched this company go down hill ever since EGS took over. The constant changes, high turn over rate, and micro-managing is more that anyone can bare. It's absolutely ridiculous!!! It's bad enough you have to deal with constant disrespect from the debtors, you have even more stress to add to your daily work schedule...getting written up for NOT hitting your goal, NOT getting a high score on your monitoring, NOT hitting your dialer time, NOT being within wrap up time goal, getting a complaint and so on. Everyday you walk in, you are being threaten with your job, not to mention walking on egg shells because you never know when you are going to get fired. Tedious work schedule....sitting at a desk 8 hours a day leaving messages, listening to hangs up, debtors yelling and screaming in your ear, or worse listening to them rant on about their personal lives and their "excuses" why they do not owe the bill or can not pay....if I wanted to be a psychiatrist, I would have went to school for it. Within the TWO years I have been employed there, they have taken our incentives away and a couple of good clients has left with no replacement, no raises, yet they keep hiring new employees who end up leaving within two months....no bonus increase....nothing positive...everything is always negative, however, management expects us to come in with all smiles and positivity. YAY!! Umm, No.

    Advice to ManagementAdvice

    EGS has taken over and does not care about their employees, the ones who ACTUALLY make the money for the company and get little or no reward behind it. Shame on you! You need to take pride in your employees and SHOW you care. Bring the incentives back, increase the bonus payout, how about reinvesting in your current employees and give raises instead of wasting money and time hiring new employees who are only going to quit within two months. What about the long term employees????

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    If you like being micro-managed, this is the place for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dublin, OH
    Current Employee - Customer Service Representative in Dublin, OH

    I have been working at NCO Financial full-time (more than 3 years)

    Pros

    There really aren't any pro's besides that if you're a good worker, you aren't micro-managed as much. As long as you show up on time and don't call off often and put forth a little effort, there is job security.

    Cons

    Rampant favoritism, discrimination and harassment is swept under the rug, staff is treated like children, short lunch, management rewards good workers with extra work for no additional pay, no where to move up within the company, management makes it clear that you're expendable

    Advice to ManagementAdvice

    Allow employees the option of an hour lunch or allow employees to finish meals at their desk. It's not fair to expect employees to choke down their lunch in less than 30 minutes. Start doing yearly evaluations and give raises accordingly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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