NCO Financial Reviews

Updated August 27, 2015
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2.9
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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
6 Ratings

Pros
  • Great opportunity to work from home (in 5 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)

Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • Upper management only cares about their favorites and will never have your back (in 8 reviews)

More Pros and Cons

57 Employee Reviews

Sort: Popular Rating Date
  1. Not bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Member Services Representative in Las Vegas, NV
    Current Employee - Member Services Representative in Las Vegas, NV
    Recommends
    No opinion of CEO

    I have been working at NCO Financial full-time (Less than a year)

    Pros

    Very relaxed Nice people nice stepping stone

    Cons

    not that great of a pay rate training class should be 4 weeks not 6 weeks

    Advice to Management

    Offer raises and a better pay rate and the turnover rate would go down


  2. 10 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Henderson, NV
    Current Employee - Operations Supervisor in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NCO Financial part-time (More than 8 years)

    Pros

    If the department is closing they will find you another job in a different dept. In 10 years I have moved departments 4 times.

    Cons

    Benefits package is minimal and not competitive. When I started working there we had awesome health insurance. Good suggestions are not taken into consideration so there is a lot of turnover.

    Advice to Management

    follow thru on what is promised and communicate quicker and in better ways. Be consistent with policy enforcement so it does not look like favoritism.


  3. It takes thick skin

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NCO Financial full-time

    Pros

    The commission checks are nice, easy work once you learn the system.

    Cons

    The customers are usually irate, the cafeteria could be cleaner.

    Advice to Management

    The manager i had should be a little more open to help those in need.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Its Different

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA

    I have been working at NCO Financial (Less than a year)

    Pros

    fast paced lots of bonusm opportunities

    Cons

    infraction point system Time off rare scheduled by ranking


  6. Very unorganized

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO Financial full-time

    Pros

    The pros to this job is that it was very easy. Most customer service jobs require you having to be on the phone all day talking with customers. As an email customer service rep, you just email customers all day instead of having phone conversations. This makes the job less stressful.

    Cons

    The company was very disorganized. I have never worked for a company like this before. Training was horrible and I was confused a lot of the time.


  7. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kansas City, MO
    Current Employee - Customer Service Representative in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCO Financial full-time (More than 3 years)

    Pros

    work from home position, no weekends. Leadership used to be excellent but has changed. The company we work for is moving jobs overseas and leadership is now lacking.

    Cons

    Leadership is taking a back seat now that the jobs are moving overseas. Our conduct with customers is to remain the same although they changed rules for customers and they are finding different ways to take away monthly bonus. Our jobs will end officially in May and supervisors feel they don't have to put forth much effort.

    Advice to Management

    I understand you are losing your jobs too but keep in mind for the people who show up everyday that this is a thankless, stressful job for us too. You have taken away our bonus and changed the rules for customers and when jobs are moved in May customers will not tolerate it.


  8. Good place to build resume

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Tampa, FL
    Current Employee - Team Lead in Tampa, FL
    Recommends
    Positive Outlook

    Pros

    Great for promotions. 40Hrs a week.

    Cons

    No raises in pay unless promoted

    Advice to Management

    Ease up a bit on managments work load


  9. Horrible Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WAH Call Center Representative in Virginia Beach, VA
    Current Employee - WAH Call Center Representative in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCO Financial full-time (More than a year)

    Pros

    Some Work at Home jobs

    Cons

    There are no raises for this company. You start off at 9.50 after 3 months you get a .50 raise. It is not easy to bonus. The rules and guidelines are change everyday and all employes are not on one accord.


  10. Ok to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sprint Customer Finance in Kansas City, MO
    Current Employee - Sprint Customer Finance in Kansas City, MO
    Recommends
    No opinion of CEO

    I have been working at NCO Financial full-time (More than a year)

    Pros

    Glad to Work from home

    Cons

    low salary working from home helps


  11. It was rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Support Representative in Horsham, PA
    Current Employee - Administrative Support Representative in Horsham, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at NCO Financial full-time (More than 10 years)

    Pros

    Close to home, hours, vacation,

    Cons

    401k friendly, leadership not good

    Advice to Management

    Not always fair



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