NCO Financial Reviews

Updated March 19, 2015
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2.4
51 Reviews
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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
14 Ratings

51 Employee Reviews

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  1. Good place to build resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Tampa, FL
    Current Employee - Team Lead in Tampa, FL

    I have been working at NCO Financial

    Pros

    Great for promotions. 40Hrs a week.

    Cons

    No raises in pay unless promoted

    Advice to ManagementAdvice

    Ease up a bit on managments work load

    Recommends
    Positive Outlook
  2. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Kansas City, MO
    Current Employee - Customer Service Representative in Kansas City, MO

    I have been working at NCO Financial full-time (more than 3 years)

    Pros

    work from home position, no weekends. Leadership used to be excellent but has changed. The company we work for is moving jobs overseas and leadership is now lacking.

    Cons

    Leadership is taking a back seat now that the jobs are moving overseas. Our conduct with customers is to remain the same although they changed rules for customers and they are finding different ways to take away monthly bonus. Our jobs will end officially in May and supervisors feel they don't have to put forth much effort.

    Advice to ManagementAdvice

    I understand you are losing your jobs too but keep in mind for the people who show up everyday that this is a thankless, stressful job for us too. You have taken away our bonus and changed the rules for customers and when jobs are moved in May customers will not tolerate it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Horrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WAH Call Center Representative in Virginia Beach, VA
    Current Employee - WAH Call Center Representative in Virginia Beach, VA

    I have been working at NCO Financial full-time (more than a year)

    Pros

    Some Work at Home jobs

    Cons

    There are no raises for this company. You start off at 9.50 after 3 months you get a .50 raise. It is not easy to bonus. The rules and guidelines are change everyday and all employes are not on one accord.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Ok to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sprint Customer Finance in Kansas City, MO
    Current Employee - Sprint Customer Finance in Kansas City, MO

    I have been working at NCO Financial full-time (more than a year)

    Pros

    Glad to Work from home

    Cons

    low salary working from home helps

    Recommends
    No opinion of CEO
  6. It was rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Support Representative in Horsham, PA
    Current Employee - Administrative Support Representative in Horsham, PA

    I have been working at NCO Financial full-time (more than 10 years)

    Pros

    Close to home, hours, vacation,

    Cons

    401k friendly, leadership not good

    Advice to ManagementAdvice

    Not always fair

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. Its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance
    Current Employee - Finance

    I have been working at NCO Financial full-time (more than a year)

    Pros

    working in comfort of my own home

    Cons

    no pay increase ive been there almost 2 years

    Advice to ManagementAdvice

    pay increases for employees, been there 2 yrs same pay

    Doesn't Recommend
    Negative Outlook
  8. Doesn't exactly follow what was offered by the HR department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at NCO Financial full-time (less than a year)

    Pros

    Pay and benefits are ok for someone doing basic phone work. If the department heads like you, they will let you get away with practical murder.

    Cons

    Not as flexible as advertised with regard to most college students. The HR department gave one schedule that worked well with my class days and hours. When it came time to the actual position, that was not the exact case. When it came time to move departments due to an end of year consilidating departments, they would not listen to my request to go to a department that offered part time hours. Needless to say because of that, I left the company.

    Advice to ManagementAdvice

    Listen to your employees request, and put them somewhere they may choose to be at. Also, screen employees a little bit better before hiring them...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. Not so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA

    I have been working at NCO Financial full-time (more than 10 years)

    Pros

    Bonus potential, no micromanaging of employees

    Cons

    Constant turnover rate and seemingly neverending layoffs

    Advice to ManagementAdvice

    There should be more incentives to achieve besides fear of no job security

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. A little below fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Pittsburgh, PA
    Current Employee - Collections Representative in Pittsburgh, PA

    I have been working at NCO Financial full-time (less than a year)

    Pros

    The company offers medical benefits and paid time off after a few months of employment

    Cons

    Terrible pay, little room for advancement

    Advice to ManagementAdvice

    Need more pay please

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. Great experience, every step in my career is a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Supervisor in Overland Park, KS
    Current Employee - Floor Supervisor in Overland Park, KS

    I have been working at NCO Financial full-time (more than 5 years)

    Pros

    This is wonderful opportunity, working at home, Working at home help work on your time management,

    Cons

    working with NCO lacks the structure of raises.

    Advice to ManagementAdvice

    consistent raise structure.

    Recommends
    Neutral Outlook
    No opinion of CEO

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