NCO Financial Reviews

Updated May 30, 2015
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2.6
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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
6 Ratings

Pros
  • Great opportunity to work from home (in 5 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)

Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • Upper management only cares about their favorites and will never have your back (in 8 reviews)

More Pros and Cons

54 Employee Reviews

Sort: Popular Rating Date
  1. It takes thick skin

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO Financial full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The commission checks are nice, easy work once you learn the system.

    Cons

    The customers are usually irate, the cafeteria could be cleaner.

    Advice to Management

    The manager i had should be a little more open to help those in need.


  2. Its Different

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA

    I have been working at NCO Financial (Less than a year)

    Pros

    fast paced
    lots of bonusm opportunities

    Cons

    infraction point system
    Time off rare
    scheduled by ranking


  3. Very unorganized

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO Financial full-time

    Pros

    The pros to this job is that it was very easy. Most customer service jobs require you having to be on the phone all day talking with customers. As an email customer service rep, you just email customers all day instead of having phone conversations. This makes the job less stressful.

    Cons

    The company was very disorganized. I have never worked for a company like this before. Training was horrible and I was confused a lot of the time.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kansas City, MO
    Current Employee - Customer Service Representative in Kansas City, MO

    I have been working at NCO Financial full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    work from home position, no weekends. Leadership used to be excellent but has changed. The company we work for is moving jobs overseas and leadership is now lacking.

    Cons

    Leadership is taking a back seat now that the jobs are moving overseas. Our conduct with customers is to remain the same although they changed rules for customers and they are finding different ways to take away monthly bonus. Our jobs will end officially in May and supervisors feel they don't have to put forth much effort.

    Advice to Management

    I understand you are losing your jobs too but keep in mind for the people who show up everyday that this is a thankless, stressful job for us too. You have taken away our bonus and changed the rules for customers and when jobs are moved in May customers will not tolerate it.


  6. Good place to build resume

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Tampa, FL
    Current Employee - Team Lead in Tampa, FL

    I have been working at NCO Financial

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great for promotions. 40Hrs a week.

    Cons

    No raises in pay unless promoted

    Advice to Management

    Ease up a bit on managments work load


  7. Horrible Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WAH Call Center Representative in Virginia Beach, VA
    Current Employee - WAH Call Center Representative in Virginia Beach, VA

    I have been working at NCO Financial full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some Work at Home jobs

    Cons

    There are no raises for this company. You start off at 9.50 after 3 months you get a .50 raise. It is not easy to bonus. The rules and guidelines are change everyday and all employes are not on one accord.


  8. Ok to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sprint Customer Finance in Kansas City, MO
    Current Employee - Sprint Customer Finance in Kansas City, MO

    I have been working at NCO Financial full-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Glad to Work from home

    Cons

    low salary working from home helps


  9. It was rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Support Representative in Horsham, PA
    Current Employee - Administrative Support Representative in Horsham, PA

    I have been working at NCO Financial full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Close to home, hours, vacation,

    Cons

    401k friendly, leadership not good

    Advice to Management

    Not always fair


  10. Its okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance
    Current Employee - Finance

    I have been working at NCO Financial full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    working in comfort of my own home

    Cons

    no pay increase ive been there almost 2 years

    Advice to Management

    pay increases for employees, been there 2 yrs same pay


  11. Doesn't exactly follow what was offered by the HR department.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at NCO Financial full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay and benefits are ok for someone doing basic phone work. If the department heads like you, they will let you get away with practical murder.

    Cons

    Not as flexible as advertised with regard to most college students. The HR department gave one schedule that worked well with my class days and hours. When it came time to the actual position, that was not the exact case. When it came time to move departments due to an end of year consilidating departments, they would not listen to my request to go to a department that offered part time hours. Needless to say because of that, I left the company.

    Advice to Management

    Listen to your employees request, and put them somewhere they may choose to be at. Also, screen employees a little bit better before hiring them...



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