NCO Financial

  www.ncofinancial.com
  www.ncofinancial.com

NCO Financial Reviews

Updated November 14, 2014
Updated November 14, 2014
116 Reviews
2.4
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
9 Ratings

Review Highlights

Pros
  • Great opportunity to work from home (in 5 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • supervisors and upper management don't care about employees (in 8 reviews)

More Highlights

35 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Expect to be screwed over in the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Getzville, NY
    Former Employee - Anonymous Employee in Getzville, NY

    I worked at NCO Financial full-time (more than an year)

    Pros

    Above minimum wage and was good experience to have to eventually get into a better job. Met some great people and made some great friends.

    Cons

    Expensive yet crappy benefits. Training sucks initial 3 weeks is extremely boring and you don't learn anything you really need. You learn on the floor but then get yelled at for not knowing. HR doesn't help and when incidents are "investigated" it means management talks to HR on how they are going to fire you and not pay unemployment. Extremely picky on little things unless you're a favorite. Anything you say will be held against you in the managers office. Say you're frustrated about not getting trained on a new change- you'll be questioned about why you work there. Dress up on day when you were allowed to wear jeans? Next thing you know you're in the office being questioned "Why are you dressed up? Did you have a job interview today? Are you looking for another job?"

    Also- warnings are supposed to go verbal, written, final and then termination. Don't always expect that but do expect to have them to magically have warnings they gave you to have turned into a final. Without a doubt- management is faking documents.

    Advice to ManagementAdvice

    Shut down or fire all management and start over. The company is probably too messed up to recover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Never enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Debt Collector in Getzville, NY
    Former Employee - Debt Collector in Getzville, NY

    I worked at NCO Financial full-time (more than 3 years)

    Pros

    No pros to job. Does offer benefits and pto. Wish I had more pros to put but dont

    Cons

    Company micro manages and rules change daily. They have favorites and management don't back you.company has gone down hill since taking over by Egs. Turn over rate is ridiculous. They let you know you are easily replaced.they give positions and don't train properly don't give you tools to do job.supervisors and upper management don't care about employees. Don't give this company your time!!!! HR dept is a joke complaints are not handled right

    Advice to ManagementAdvice

    Stop treating employees like they can be replaced daily..cut back on micro managing. If employee does everything's you ask treat them right

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    No raises, worthless medical insurance, no vacations, no sick time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at NCO Financial full-time

    Pros

    Nice fellow employees, thats it.

    Cons

    During the interview you are promised all sorts of good benefits, but make it through training and OH did they forget to tell you.....They have been on a wage freeze since they opened. More of a sweat shop than anything. If you have PTO time, expect to receive pay for it at the end of the year at 75% off what you should have been paid. No raises, worthless medical insurance, no vacations, no sick time

    Advice to ManagementAdvice

    Start over.

    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    look over your shoulder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial full-time

    Pros

    There is really nothing positive I can say about this company. It was a good time when I left because soon after, the company just fell apart.

    Cons

    You feel as if you always need to look over your shoulder. You can not feel comfortable in whatever position you are in, even an executive.

    Advice to ManagementAdvice

    I would stay clear.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    The worse company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collection Agent in Mobile, AL
    Former Employee - Collection Agent in Mobile, AL

    I worked at NCO Financial full-time (more than 8 years)

    Pros

    Their was some good people working their when I started working their in 2001,but the peoples in charge was bad I mean really bad.

    Cons

    The company offer PTO, but the manager tried to tell you when you can use, saying you can use your time on days you ask for off,and they wanted to put new employee at your desk to train,

    Advice to ManagementAdvice

    JUST BAD BAD BAD,THEY PUT PEOPLES IN CHARGE JUST BECAUSE THEY HAVE WORK THEY AND LET THEM USE THEM TO MISTREAT OTHER ALL I CAN SAY ABOUT THIS COMPANY IS BAD.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    working in their call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    there are not pros to this company.

    Cons

    difficult supervisors and constantly changing the mood and requirements and no notice of change. they would change it right then and there. outdated equipment that was updated without any notice. supervisors constantly in meetings twice and three times a day. supervisors who do not look outside the box.

    Advice to ManagementAdvice

    look outside the box you bunch of nitwit supervisors and general mgr.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    EGS taking NCO to the GRAVE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Representative in North Charleston, SC
    Current Employee - Collection Representative in North Charleston, SC

    I have been working at NCO Financial full-time (more than an year)

    Pros

    Ok supervisors and coworkers...other than that nothing.

    Cons

    I've watched this company go down hill ever since EGS took over. The constant changes, high turn over rate, and micro-managing is more that anyone can bare. It's absolutely ridiculous!!! It's bad enough you have to deal with constant disrespect from the debtors, you have even more stress to add to your daily work schedule...getting written up for NOT hitting your goal, NOT getting a high score on your monitoring, NOT hitting your dialer time, NOT being within wrap up time goal, getting a complaint and so on. Everyday you walk in, you are being threaten with your job, not to mention walking on egg shells because you never know when you are going to get fired. Tedious work schedule....sitting at a desk 8 hours a day leaving messages, listening to hangs up, debtors yelling and screaming in your ear, or worse listening to them rant on about their personal lives and their "excuses" why they do not owe the bill or can not pay....if I wanted to be a psychiatrist, I would have went to school for it. Within the TWO years I have been employed there, they have taken our incentives away and a couple of good clients has left with no replacement, no raises, yet they keep hiring new employees who end up leaving within two months....no bonus increase....nothing positive...everything is always negative, however, management expects us to come in with all smiles and positivity. YAY!! Umm, No.

    Advice to ManagementAdvice

    EGS has taken over and does not care about their employees, the ones who ACTUALLY make the money for the company and get little or no reward behind it. Shame on you! You need to take pride in your employees and SHOW you care. Bring the incentives back, increase the bonus payout, how about reinvesting in your current employees and give raises instead of wasting money and time hiring new employees who are only going to quit within two months. What about the long term employees????

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Underappreciated and AUnderpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lenexa, KS
    Former Employee - Customer Service Representative in Lenexa, KS

    I worked at NCO Financial full-time (more than an year)

    Pros

    Great opportunity to work from home.

    Cons

    The ever increasing responsibilities far outweighs the pay.

    Advice to ManagementAdvice

    Those of you who the decisions should work the position for a month to get a feel for what you put us through.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    low pay and more work responsibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Charleston, SC
    Former Employee - Call Center in Charleston, SC

    I worked at NCO Financial full-time (more than 3 years)

    Pros

    a paycheck if you want to call it that. no raises at all

    Cons

    they do not care about the employees. they are no more than cattle to the upper managment.

    Advice to ManagementAdvice

    get a grip senior staff, stop pushing more work and expect us to do it without compensation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    This is not a professional company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Work From Home in Saint Joseph, MO
    Current Employee - Work From Home in Saint Joseph, MO

    I have been working at NCO Financial full-time (more than an year)

    Pros

    The company will offer you 40 hours guaranteed weekly

    Cons

    This company is very unprofessional. The work from home project is slavery. The pay is not competitive and the Managers are rude.

    Advice to ManagementAdvice

    Advice to Management. Become knowledgeable on your company policies. Stop promoting individuals with No education and refer to themselves as "rednecks". This company has no many political issues and high turnover rate.

    Doesn't Recommend
    Negative Outlook

Work at NCO Financial? Share Your Experiences

NCO Financial

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.