NCO Financial

  www.ncofinancial.com
  www.ncofinancial.com

NCO Financial Reviews

Updated August 5, 2014
Updated August 5, 2014
110 Reviews
2.5
110 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
7 Ratings

Review Highlights

Pros
  • Working from home is a definite plus (in 4 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • Upper management was very Click-ish (in 6 reviews)

More Highlights

32 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    look over your shoulder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial full-time

    Pros

    There is really nothing positive I can say about this company. It was a good time when I left because soon after, the company just fell apart.

    Cons

    You feel as if you always need to look over your shoulder. You can not feel comfortable in whatever position you are in, even an executive.

    Advice to ManagementAdvice

    I would stay clear.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    The worse company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collection Agent in Mobile, AL
    Former Employee - Collection Agent in Mobile, AL

    I worked at NCO Financial full-time (more than 8 years)

    Pros

    Their was some good people working their when I started working their in 2001,but the peoples in charge was bad I mean really bad.

    Cons

    The company offer PTO, but the manager tried to tell you when you can use, saying you can use your time on days you ask for off,and they wanted to put new employee at your desk to train,

    Advice to ManagementAdvice

    JUST BAD BAD BAD,THEY PUT PEOPLES IN CHARGE JUST BECAUSE THEY HAVE WORK THEY AND LET THEM USE THEM TO MISTREAT OTHER ALL I CAN SAY ABOUT THIS COMPANY IS BAD.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    working in their call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    there are not pros to this company.

    Cons

    difficult supervisors and constantly changing the mood and requirements and no notice of change. they would change it right then and there. outdated equipment that was updated without any notice. supervisors constantly in meetings twice and three times a day. supervisors who do not look outside the box.

    Advice to ManagementAdvice

    look outside the box you bunch of nitwit supervisors and general mgr.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    EGS taking NCO to the GRAVE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Representative in North Charleston, SC
    Current Employee - Collection Representative in North Charleston, SC

    I have been working at NCO Financial full-time (more than an year)

    Pros

    Ok supervisors and coworkers...other than that nothing.

    Cons

    I've watched this company go down hill ever since EGS took over. The constant changes, high turn over rate, and micro-managing is more that anyone can bare. It's absolutely ridiculous!!! It's bad enough you have to deal with constant disrespect from the debtors, you have even more stress to add to your daily work schedule...getting written up for NOT hitting your goal, NOT getting a high score on your monitoring, NOT hitting your dialer time, NOT being within wrap up time goal, getting a complaint and so on. Everyday you walk in, you are being threaten with your job, not to mention walking on egg shells because you never know when you are going to get fired. Tedious work schedule....sitting at a desk 8 hours a day leaving messages, listening to hangs up, debtors yelling and screaming in your ear, or worse listening to them rant on about their personal lives and their "excuses" why they do not owe the bill or can not pay....if I wanted to be a psychiatrist, I would have went to school for it. Within the TWO years I have been employed there, they have taken our incentives away and a couple of good clients has left with no replacement, no raises, yet they keep hiring new employees who end up leaving within two months....no bonus increase....nothing positive...everything is always negative, however, management expects us to come in with all smiles and positivity. YAY!! Umm, No.

    Advice to ManagementAdvice

    EGS has taken over and does not care about their employees, the ones who ACTUALLY make the money for the company and get little or no reward behind it. Shame on you! You need to take pride in your employees and SHOW you care. Bring the incentives back, increase the bonus payout, how about reinvesting in your current employees and give raises instead of wasting money and time hiring new employees who are only going to quit within two months. What about the long term employees????

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Underappreciated and AUnderpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lenexa, KS
    Former Employee - Customer Service Representative in Lenexa, KS

    I worked at NCO Financial full-time (more than an year)

    Pros

    Great opportunity to work from home.

    Cons

    The ever increasing responsibilities far outweighs the pay.

    Advice to ManagementAdvice

    Those of you who the decisions should work the position for a month to get a feel for what you put us through.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    low pay and more work responsibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Charleston, SC
    Former Employee - Call Center in Charleston, SC

    I worked at NCO Financial full-time (more than 3 years)

    Pros

    a paycheck if you want to call it that. no raises at all

    Cons

    they do not care about the employees. they are no more than cattle to the upper managment.

    Advice to ManagementAdvice

    get a grip senior staff, stop pushing more work and expect us to do it without compensation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    This is not a professional company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Work From Home in Saint Joseph, MO
    Current Employee - Work From Home in Saint Joseph, MO

    I have been working at NCO Financial full-time (more than an year)

    Pros

    The company will offer you 40 hours guaranteed weekly

    Cons

    This company is very unprofessional. The work from home project is slavery. The pay is not competitive and the Managers are rude.

    Advice to ManagementAdvice

    Advice to Management. Become knowledgeable on your company policies. Stop promoting individuals with No education and refer to themselves as "rednecks". This company has no many political issues and high turnover rate.

    Doesn't Recommend
    Negative Outlook
  9.  

    Collector

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    I enjoyed the pizza bagels

    Cons

    Everything bit the pizza bagels suck here

    Advice to ManagementAdvice

    If you have worked there longer than five years, you probably need to move on as you were part of the problem

  10.  

    Senior Technician for NCO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    Full time job with benefits, will train just about anyone.

    Cons

    Pay is bad. Have to work there awhile before you can change your schedule. Little to no room for advancement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    It's was good working here when its was osi but soon as nco took over a lot things change and it was a good job anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in North Charleston, SC
    Former Employee - Collections Representative in North Charleston, SC

    I worked at NCO Financial full-time (more than 5 years)

    Pros

    working hours, location, parking and direct deposit

    Cons

    poor values, not unfriendly environment,

    Advice to ManagementAdvice

    Learn how to be a great company and value your workers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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