NCO Financial
2.4 of 5 103 reviews
www.ncofinancial.com Horsham, PA 500 to 999 Employees

NCO Financial Reviews

Updated Jun 4, 2014

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2.4 103 reviews

                             

50% Approve of the CEO

NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer

Ron Rittenmeyer

(4 ratings)

24% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
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    If you like being micro-managed, this is the place for you!

    Customer Service Representative (Current Employee)
    Dublin, OH

    ProsThere really aren't any pro's besides that if you're a good worker, you aren't micro-managed as much. As long as you show up on time and don't call off often and put forth a little effort, there is job security.

    ConsRampant favoritism, discrimination and harassment is swept under the rug, staff is treated like children, short lunch, management rewards good workers with extra work for no additional pay, no where to move up within the company, management makes it clear that you're expendable

    Advice to Senior ManagementAllow employees the option of an hour lunch or allow employees to finish meals at their desk. It's not fair to expect employees to choke down their lunch in less than 30 minutes. Start doing yearly evaluations and give raises accordingly.

    No, I would not recommend this company to a friend

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    NCO Review

    Collections Representative (Current Employee)
    Montgomery, AL

    ProsIt teaches you to deal with challenges daily in a positive way, and never run from a problem even if it's extremely difficult.

    ConsAlways dealing with customers that has a different problem. When you try and give the customer advice that's in their best interest they don't want to listen to you, and keep doing the same thing over and over again.

    Advice to Senior ManagementYou should appreciate your employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Easy Money

    Anonymous Employee (Former Employee)

    ProsCame in as a Shipping agent for UPS, extremely easy money

    ConsOffice culture is exactly like high school. Policies change eveyday. Very High turnover rate

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    It's a job

    Agent (Former Employee)
    Pittsburgh, PA

    ProsIt's a paycheck. Helpful co-workers.

    ConsPay terrible. Have to work a saturday a month

    Advice to Senior ManagementPay better

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    Constant turnaround

    Management (Former Employee)
    Virginia Beach, VA

    ProsSome nice people to work with and flexable hours for employees who have gained seniority.

    ConsLow wages are the norm and raises have not been given for over five years. The employee turn around rate is stagering. The pace that is set is very hard to maintain and their standards and expectations are quite high for the amount of pay they offer.

    Advice to Senior ManagementShow appreciation to the employees even if its just verbally.

    No, I would not recommend this company to a friend

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    Management treats collectors like children

    Collections Representative (Current Employee)
    Getzville, NY

    ProsFlexible schedule but mostly mindless work

    ConsDo as I say not as I do attitude. No advancement opportunities whatsoever

    Advice to Senior ManagementTreat your employees like people not number like you currently do

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Lots of changes and mismanagement

    Professional (Former Employee)

    ProsThere have been an enormous amount of lay-offs and that’s not going to end anytime soon as far as I can see. The company officers don’t know which direction to take the company. Instead of focusing on fixing the issues, they eliminate entire pieces sectors of the business. In many departments there is lot flexibility when you have a family, which is really nice. Some department managers haven’t got a clue how to manage the department, they are hands off. That can be nice, but when they start feeling pressure they start trying to manage and it is a mess, like trying to review a project when it’s it has just begun before all of the components are in place. Other managers are micro managers and very unappreciative. The company wants to focus on new business, but you can’t build the reputation for that if you don’t take care of the business that you have. If you lay off all of the people that manage a client’s project when they were, they’re not going to be happy now.

    ConsPoor training, poor management, horrible benefits.

    Advice to Senior ManagementEstablish training and written policies and communicate to all. If you don't know how to do your employee's job, learn it. Work on streamlining processes to make current clients happy. If you go after new business, the companies reputation will be known. Hire from within.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Escalation Supervisor

    Escalation Supervisor (Former Employee)
    Saint Joseph, MO

    ProsGood pay, hour, sometimes dependable company.

    ConsManagement have unrealistic goals for agents.

    Advice to Senior ManagementGet on the phones your self here and there, to realize what your reps do.

    No, I would not recommend this company to a friend

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    My experience working at NCO-Charlotte (iTunes) was unpleasant.

    Email Customer Service (Former Employee)
    Charlotte, NC

    ProsShift bids are held often. Benefits available after a short amount of time. Good place for advancement of women.

    ConsSeniority not considered when promoting/advancing. District Managers not open to solving problems on a case by case basis. Confidential information made to employee reporting lines (whistleblower) made public and informer's name revealed. Behavioral issues not addressed when reported. Benefits expensive.

    No, I would not recommend this company to a friend

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    Apple tech support

    Senior Product Specialist (Former Employee)
    Mendota Heights, MN

    ProsVery easy to move up due to lack of qualified individuals

    ConsVery stressful to get yelled at all day by Apple customers, and to only have 8 seconds between calls. Everything is very closely monitored and you have to follow a break schedule to a T just to be eligible for a bonus.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at NCO Financial reviews and ratings — including employee satisfaction and approval rating for NCO Financial CEO Ron Rittenmeyer. All 28 reviews posted anonymously by NCO Financial employees.