NCO Financial Reviews

Updated August 6, 2014
Updated August 6, 2014
108 Reviews

2.5
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
6 Ratings

Review Highlights

Pros
  • Working from home is a definite plus (in 4 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • When I was there last there were several issues with the upper management not working with employees on things like schedule (in 6 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance
    Current Employee - Finance

    I have been working at NCO Financial full-time for more than a year

    Pros

    working in comfort of my own home

    Cons

    no pay increase ive been there almost 2 years

    Advice to ManagementAdvice

    pay increases for employees, been there 2 yrs same pay

    Doesn't Recommend
    Negative Outlook
  2.  

    Not so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA

    I have been working at NCO Financial full-time for more than 10 years

    Pros

    Bonus potential, no micromanaging of employees

    Cons

    Constant turnover rate and seemingly neverending layoffs

    Advice to ManagementAdvice

    There should be more incentives to achieve besides fear of no job security

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    A little below fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative  in  Pittsburgh, PA
    Current Employee - Collections Representative in Pittsburgh, PA

    I have been working at NCO Financial full-time for less than a year

    Pros

    The company offers medical benefits and paid time off after a few months of employment

    Cons

    Terrible pay, little room for advancement

    Advice to ManagementAdvice

    Need more pay please

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great experience, every step in my career is a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Supervisor  in  Overland Park, KS
    Current Employee - Floor Supervisor in Overland Park, KS

    I have been working at NCO Financial full-time for more than 5 years

    Pros

    This is wonderful opportunity, working at home, Working at home help work on your time management,

    Cons

    working with NCO lacks the structure of raises.

    Advice to ManagementAdvice

    consistent raise structure.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO Financial full-time for less than a year

    Pros

    I negotiated for a higher pay since I've worked in the industry. They will try to low ball you even if you have experience.

    I love my coworkers and my team leads.

    They give you lots of training.

    They told me schedule before I was hired and haven't made me switch hours or forced to work later than required.

    They offer a lot of over time.

    They offer bonuses if you obtain at least 90% of your goal and get above 75% on your call monitoring.

    They offer a sign on bonus if you can prove you have a good collection track record. Also, during your nesting period (training while on the phones) you can qualify for bonus money.

    Cons

    The accounts are hard to get in contact. On a good day I might speak to ten people. A lot of the times they just hang up when they figure it's NCO calling. The supervisor expects you to work miracles and thinks we're slacking off. I'm always on the phone, but don't get my numbers. The team leads know what I'm talking about but the supervisor doesn't seem to have a clue. It's ironic because my supervisor has been there for years.

    The training is not specific to your job - you get a general overview. Some of the things they teach you are totally opposite when you get assigned to a department.

    The supervisors will try to buffalo you into thinking you're wrong. As I have already worked in call centers before I am fully aware of these games. Examples: My supervisor claims you can only take 5 business days of your vacation time per month. However, it says nothing of that in the local attendance policy nor NCO handbook. My supervisor claims we should be collecting more money and that we're not doing a good job. However, the supervisor doesn't take into account what the team leads know nor do they give us some of the collection tools that will help us in their job. In addition our whole team is behind. That information should speak for itself, but they claim we're slacking off or not doing a proper job. *Shake my head*.

    In my department, it's hard to get a bonus.

    Their good insurance plan is expensive. There are about 300 to 500 people in my local office. The good insurance plan costs $120 every two weeks, yes over $240 a month for ONE person! I came from a smaller collection agency and their similar insurance was $38 every two weeks ($76 a month) for NCO's expensive plan. That is for medical and prescription. They have a lower one - but it's just the bare minimum. Luckily I have personal insurance and it's cheaper than what they charge! Obviously, they are making the employees pay the full value of the insurance. They are the leading collection company but cannot give employees a break!

    Advice to ManagementAdvice

    See "cons" above

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    The work was pretty much your standard call center stuff.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    It was easy, and you don't really have to have a work history, so it's a good starter job.

    Cons

    There will be a lot of customers complaining about issues you can do nothing about, but that's the nature of the job.

  8.  

    Average experience. Good Starting point for someone new to the workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO Financial

    Pros

    40 hour work weeks long as you meet basic requirements
    The pay is a little above min. wage
    Gives you good customer service experience

    Cons

    Inconsistencies when it comes to policy
    Mandatory work periods

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    I was laid off from NCO due to consistent down sizing in the AZ office. In 2010 call centers were facing huge lay offs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at NCO Financial full-time for less than a year

    Pros

    Great people, decent benefits, flexibility, pleasant atmosphere. Expect constant change, if you can handle that, then its a good environment for you.

    Cons

    Upper management was very Click-ish.

  10.  

    The Job is Ok if Your looking for temporary work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    Great and fun people. Hire anyone who has common sense. Decent Base Pay
    Good incentives when they give them

    Cons

    Lay you off. All jobs seem temporary
    Not organized
    Department and Leads dont know whats going on

    Advice to ManagementAdvice

    Learn more about what company and how its run before you take the position and dont know what your doing

  11. 1 person found this helpful  

    The job was a pretty decent job, they stop giving raises but gave you more work to perform.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance  in  Charleston, SC
    Former Employee - Finance in Charleston, SC

    I worked at NCO Financial full-time for more than a year

    Pros

    With the economy the way it is any job is better than no job.

    Cons

    This company does not pay their employees what they are worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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