NCQA Reviews

Updated August 14, 2014
Updated August 14, 2014
19 Reviews
3.2
19 Reviews
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Margaret E. O'Kane
3 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    tempting at first, but harsh reality sets in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time

    Pros

    the staff are great people to work with, most are friendly and easy to get along with across all depts.

    good benefits offered (if you are allowed to take advantage of it),

    pto options and health care packages are above standards

    Cons

    a good work-life balance depends on who you work for and what dept you're in. just because they give good PTO and flexible work hours doesn't mean every employee is allowed to take advantage of it. (it is at the discretion of your manager)

    consistent pattern of people that have either worked here for 10+ years or people with less than 3 years experience, most likely due to high turnover for particular departments, and inconsistency in what the company says they are changing in work-life balance for staff, and how staff are actually treated.

    Management frequently forget that 60+ hours per week is not the norm, and expect you to do the same.

    Job descriptions are commonly changed to what they feel is appropriate for their needs, without considering employee's input in the matter. if you disagree with their expectations, they enforce "shape up or ship out" mentality.

    HR has no way to mitigate employee concerns on fairness or issues with workload, because some management have 'tenure', they have worked for too long in that dept to have any HR actions against them.

    intolerance of error is common, and often the "messenger" of the error gets partial blame.

    the company states that they strive to be a "great place to work", issues with consistently low survey responses are never dealt with appropriately.

    favoritism happens often.

    career ladders are short for particular positions with no room to grow.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time

    Pros

    Great mission. The organization is trying to improve company morale and job satisfaction. Decent salaries and availability of flexible work schedules.

    Cons

    Heavy workload and unreasonable demands, often for doing things unrelated to your initial job description and qualifications. Silos and frequently discourteous communications between departments. Hard to be promoted since the organization is small. Favoritism.

    Advice to ManagementAdvice

    The organization has been growing, so its structure needs to be adjusted accordingly. Reshuffle senior leadership. Address the workload and cross-functional communications issues.

    Doesn't Recommend
    Approves of CEO
  3. 3 people found this helpful  

    Reflect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at NCQA

    Pros

    NCQA is a vibrant place to work, the people are energetic and diverse, and the company is trying to use creative ways to encourage work/life balance such as offering very progressive flex schedules and telecommuting arrangements. The office is also well located and is a physically comfortable place to work.

    Cons

    It is not evident that any real thought is put into comprehensive and company-wide project management therefore 55 to 65 hour work weeks are the norm at NCQA and anything less puts you behind on your unending and crushing workload. Sadly, falling behind inspires nothing but contempt from management, who themselves are clocking in their 80th hour for the week.

    Unfortunately all the posters depicting the virtues of respect, trust, and flexibility accomplish absolutely nothing other than to rub salt in the wounds of passersby, from certain departments, who are retreating to their desk after their third beating of the day. I'm from one of those departments, but to be fair, my direct supervisor usually acknowledges good work and constructively responds to less than stellar performance, even when their manager treats them like garbage.

    Aside from workload issues, interactions with upper management in some departments can be downright ugly. They all have their own agendas and their own opinions on everything from the interpretation of company policy to the exact order of presentation slides. Most people are allocated to several high-profile projects which involve multiple members of upper management, so a lot of their time is spent appeasing multiple opinions to get work done.

    Advice to ManagementAdvice

    Take project management seriously and either take the happy posters down or actually enforce the values they reflect. Also learn to embrace positive reinforcement. Provide a consistent message.

    Doesn't Recommend
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  5.  

    Stable Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at NCQA

    Pros

    Dedicated employees, job stability, extra curricular activities, annual incentive program, opportunity to travel all around the country, good health insurance and educational assistance benefits..

    Cons

    Always under staffed, high stress, high pressure, low salaries for non leadership team, high turnover, lack oft recognition and positive reinforcement, meager pay raises, no raises in the last year. You can't tell that this is a not for profit company because of huge emphasis on increasing revenues by any means necessary. Ethical concerns about excepting money from "sponsors" who undergo accreditation and certification surveys. Long hours, poor boundaries inability to really take time off due to workloads and expectations.

    Advice to ManagementAdvice

    More transparency with regard too leadership team salaries, need to have more resources, make an effort to make salaries at least somewhat close to similar private industry jobs and take into account the cost of living in the Washington DC area.

  6.  

    You can make more money, and work less hours, doing similar work elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Analyst
    Former Employee - Senior Analyst

    I worked at NCQA

    Pros

    The organization has a great reputation and does interesting work and is a key player in healthcare reform.

    Cons

    Although NCQA is a non-profit, it is run more like a for-profit consulting firm (albeit without the accompanying consulting firm salaries). In fact, many of their primes/subs are for profit firms. Also, even though everyone has an official direct supervisor who signs your timesheet, who may or may not be wonderful, you may or may not ever deal with that person in your day to day job. Instead you are farmed out to an ever increasing number of projects, and have to reconcile conflicting information from several different senior staff, who all have conflicting preferences and/or workstyles which they may or may not share with you directly. Feedback you receive on a given project, will often be from someone who does not even work on the project, therefore it can easily deteriorate into a game of "telephone" where you hear feed back second or third or fourth hand. Also, they seem to be biting off a bit more than they can chew by taking on too many new contracts without the possibility of adequate staffing for the project.

    Advice to ManagementAdvice

    Mean what you say if you really want to encourage "work-life balance". Hard to have a life when you are treading water working 12 or more hours a day or more nearly every day. If you don't mean it, then please stop spewing the pseudo-supportive mantras. Also, consider actually hiring staff at levels you say you will in your proposals. If you can't get quality people on staff in this economy, thenbudget for a more realistic salary range in your proposals. You are actually losing money on the indirect cost rate that the contracts pay on these salaries, by not filling the positions until half way through the contract or not filling them at a truly competitive salary rate. Your employees who work 12+ hours a day can only bill for 8 no matter how many hours they work, so again, you are pushing your existing employees harder and harder to bring in less and less money (than what the govt has agreed to pay). Why would you do that? Why would you keep on senior staff who do that to you? to your employees, to the funders? Why?

    Doesn't Recommend

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