NCQA

  www.ncqa.org
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NCQA Reviews

Updated Mar 5, 2014

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All Employees Current Employees Only

3.3 18 reviews

100% Approve of the CEO

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Margaret E. O'Kane

(3 ratings)

73% of employees recommend this company to a friend
4 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Not so great

    Anonymous Employee (Current Employee)

    ProsGreat mission. The organization is trying to improve company morale and job satisfaction. Decent salaries and availability of flexible work schedules.

    ConsHeavy workload and unreasonable demands, often for doing things unrelated to your initial job description and qualifications. Silos and frequently discourteous communications between departments. Hard to be promoted since the organization is small. Favoritism.

    Advice to Senior ManagementThe organization has been growing, so its structure needs to be adjusted accordingly. Reshuffle senior leadership. Address the workload and cross-functional communications issues.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Reflect

    Anonymous Employee (Current Employee) Washington, DC

    ProsNCQA is a vibrant place to work, the people are energetic and diverse, and the company is trying to use creative ways to encourage work/life balance such as offering very progressive flex schedules and telecommuting arrangements. The office is also well located and is a physically comfortable place to work.

    ConsIt is not evident that any real thought is put into comprehensive and company-wide project management therefore 55 to 65 hour work weeks are the norm at NCQA and anything less puts you behind on your unending and crushing workload. Sadly, falling behind inspires nothing but contempt from management, who themselves are clocking in their 80th hour for the week.

    Unfortunately all the posters depicting the virtues of respect, trust, and flexibility accomplish absolutely nothing other than to rub salt in the wounds of passersby, from certain departments, who are retreating to their desk after their third beating of the day. I'm from one of those departments, but to be fair, my direct supervisor usually acknowledges good work and constructively responds to less than stellar performance, even when their manager treats them like garbage.

    Aside from workload issues, interactions with upper management in some departments can be downright ugly. They all have their own agendas and their own opinions on everything from the interpretation of company policy to the exact order of presentation slides. Most people are allocated to several high-profile projects which involve multiple members of upper management, so a lot of their time is spent appeasing multiple opinions to get work done.

    Advice to Senior ManagementTake project management seriously and either take the happy posters down or actually enforce the values they reflect. Also learn to embrace positive reinforcement. Provide a consistent message.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Stable Employment

    Anonymous Employee (Current Employee) Washington, DC

    ProsDedicated employees, job stability, extra curricular activities, annual incentive program, opportunity to travel all around the country, good health insurance and educational assistance benefits..

    ConsAlways under staffed, high stress, high pressure, low salaries for non leadership team, high turnover, lack oft recognition and positive reinforcement, meager pay raises, no raises in the last year. You can't tell that this is a not for profit company because of huge emphasis on increasing revenues by any means necessary. Ethical concerns about excepting money from "sponsors" who undergo accreditation and certification surveys. Long hours, poor boundaries inability to really take time off due to workloads and expectations.

    Advice to Senior ManagementMore transparency with regard too leadership team salaries, need to have more resources, make an effort to make salaries at least somewhat close to similar private industry jobs and take into account the cost of living in the Washington DC area.

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    You can make more money, and work less hours, doing similar work elsewhere.

    Senior Analyst (Former Employee)

    ProsThe organization has a great reputation and does interesting work and is a key player in healthcare reform.

    ConsAlthough NCQA is a non-profit, it is run more like a for-profit consulting firm (albeit without the accompanying consulting firm salaries). In fact, many of their primes/subs are for profit firms. Also, even though everyone has an official direct supervisor who signs your timesheet, who may or may not be wonderful, you may or may not ever deal with that person in your day to day job. Instead you are farmed out to an ever increasing number of projects, and have to reconcile conflicting information from several different senior staff, who all have conflicting preferences and/or workstyles which they may or may not share with you directly. Feedback you receive on a given project, will often be from someone who does not even work on the project, therefore it can easily deteriorate into a game of "telephone" where you hear feed back second or third or fourth hand. Also, they seem to be biting off a bit more than they can chew by taking on too many new contracts without the possibility of adequate staffing for the project.

    Advice to Senior ManagementMean what you say if you really want to encourage "work-life balance". Hard to have a life when you are treading water working 12 or more hours a day or more nearly every day. If you don't mean it, then please stop spewing the pseudo-supportive mantras. Also, consider actually hiring staff at levels you say you will in your proposals. If you can't get quality people on staff in this economy, thenbudget for a more realistic salary range in your proposals. You are actually losing money on the indirect cost rate that the contracts pay on these salaries, by not filling the positions until half way through the contract or not filling them at a truly competitive salary rate. Your employees who work 12+ hours a day can only bill for 8 no matter how many hours they work, so again, you are pushing your existing employees harder and harder to bring in less and less money (than what the govt has agreed to pay). Why would you do that? Why would you keep on senior staff who do that to you? to your employees, to the funders? Why?

    No, I would not recommend this company to a friend

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