NCR Reviews

Updated October 20, 2014
Updated October 20, 2014
900 Reviews
2.9
900 Reviews
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NCR Chairman, President & CEO Bill Nuti
Bill Nuti
629 Ratings

Review Highlights

Pros
  • Management team speaks frequently on maintaining work-life balance (in 41 reviews)

  • collaborative environment, good benefits, positive culture, competitive compensation (in 31 reviews)


Cons
  • Work-life balance is a challenge for most employees since this is truely a global company (in 40 reviews)

  • Many employees have since left after being treated so poorly by upper management from Atlanta (in 40 reviews)

More Highlights

205 Employee Reviews Back to all reviews

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  1.  

    NCR full time out. Temps all in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Temp in Peachtree City, GA
    Current Employee - Temp in Peachtree City, GA

    I have been working at NCR as a contractor (less than an year)

    Pros

    the pay is okay, and the hours are nice for people that have young children.

    Cons

    NCR seems to only be hiring temps. There being 2 temp companies to chose from, management 99% of the time will only hire from P.S. partners. (the one that has NO benefits I.E. holiday pay. You are told that after 6 months NCR can hire you if you continue to work hard and stand above the rest. (not true) This is a temp job is to pay bills while you NEED to continue to send out resumes to other employers. Don't be tricked into staying for prolonged periods time hoping you will be employed with the GREAT benefits NCR full time gets. NCR uses temps to keep labor costs down. Which means your chances of full time employment are 1 in 100. which = 2 years or more of temp service. I am not saying this because I have not been hired full time after 6 months, but a warning because MANY hard working temps have been here for well over a year bordering 2 years and there seems to be no hope or foreseeable Full time employment for them.

    Advice to ManagementAdvice

    Be more upfront with your Temp hires. Let them know that 95% get terminated or leave before getting hired on full time and if you are to be selected to be a full time employee that you will most likely be waiting for over 2 years while not receiving any benefits. Be more understanding with people that are seeking other employment from other companies, benefits are important (anyone and everyone should understand that fact). Accept a 2 week notice as a 2 week notice not a 24 hr. lockout termination. I will expect to work the whole 2 weeks after I give notice.
    lastly I leave management a question to ponder...
    Sick time a + or -?
    Temps with no sick time most of which are working and living paycheck to paycheck.
    what does a person like this do when they are ill? ( they work sick till they just cant take the illness any longer)
    what happens to their coworkers? (they get sick and miss work)
    what happens to production when an illness floats threw the area?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Amazing this company is profitable!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager
    Current Employee - Product Manager

    I have been working at NCR full-time (more than an year)

    Pros

    You can access books and classes for free through their intranet.
    Salary is ok, but you better start high as the only decent increases will occur if you change jobs.

    Cons

    * Training is non-existent. NCR calls it "self-service" which means you figure it all out yourself, from loading software to getting IT assistance to processes and procedures.
    * Technology is archaic. Their marketing team touts as innovations and strategy what the rest of the world has seen for years. Their software is reminiscent of the 80's, doesn't scale, doesn't compete with cheaper options out there, yet they still invest heavily in development and sales.The equipment for internal use is a constant cause of frustration and wasted time (e.g., they don't use real phones, just a "softphone", and it often doesn't work, or work well).
    * Process is excessive and inefficient. Getting anything done requires meetings about meetings for which you plan meetings attended by teams of people rather than only the relevant few. Often by the time those are all done, someone decides whatever it is isn't important anymore anyway.
    * Communication is superficial. Don't expect to talk to your boss's boss unless you're giving a powerpoint with fluffy animation. This company doesn't believe in real conversation with details about what people or the company is actually doing. But they do spend a lot of time developing spreadsheets of "L's" (goals that supposedly support your boss, whose goals support his boss... up to the CEO)... perfect example of wasted time for what appears good on paper.
    * Culture is inertial. It's been the same so long they don't even recognize that what they do day to day might not be the best way. New ideas? New process? Forget that. Before change could be considered, it would have to be documented and presented through the many management levels, justified, time built into the year's plan, then proven out in small doses with a cost/value proposition backed with numbers.
    * Bonus is non-existent. Your position gives you a nice % yearly bonus, and well into the next year you are given an incredibly small amount of that possible total. The rationale? Well YOU did great, but other teams didn't make their numbers. You have neither insight into, nor effect on, those teams that determine either the unrealistic goals or the results of the year's numbers.
    * Health insurance is very limited and impossible to understand. NCR farms it out to third parties who farm it out to other third parties. Multiple cards for some aspects, none for others,... good luck figuring it all out until you get the bill at which time you realize you're paying more for standard basic healthcare than you pay to have insurance for it.
    * Career growth isn't possible. Not only are you doing tasks that don't use your skills or expertise, you have no control over what you do now or in the future. You do whatever the team/LOB needs at the time, which is a scramble to fill in where they've overcut jobs and need brainless people to do the busywork for short-term deliverables.

    Advice to ManagementAdvice

    Step off your podiums and talk to people who actually do work. Look beyond your reports' pretty presentations and ask the hard questions, like why did we invest X hours in this project and never finish it? Why does this team take Y hours to do what could be done in 1/10th the time? Are your people happy? Are we maximizing the potential of those on our teams? If you never look below your direct reports, you're never going to get the truth... and the truth (assuming you acted on it) would not only make your LOB MUCH more money but it might actually improve morale and productivity.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    No regard for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GIM in Peachtree, GA
    Current Employee - GIM in Peachtree, GA

    I have been working at NCR full-time (more than 5 years)

    Pros

    They pay you to work every day.

    Cons

    They are moving all of their Peachtree City positions as well as others globally to Serbia. They can hire several people for the cost of one US employee. People that have been here for 20-30 years don't matter. The offices are empty. Probably 50-60 open cubicles alone on my floor. Rumors are that no one will be in Peachtree City in another year. Bonuses are never given due to impossible metrics. 401k was increased but only if you are employed by end of year. More than 70 people let go last week. Very poor morale, very uncertain future. They announce 1800 layoffs and drag it out for months and months while everyone questions their future. No disregard for employees as human beings.

    Advice to ManagementAdvice

    People come to work to support their families. Have some regard to how your decisions affect us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 8 people found this helpful  

    Seek another company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Nashville, TN
    Former Employee - Territory Manager in Nashville, TN

    I worked at NCR full-time (more than 10 years)

    Pros

    None. Take the time you have invested interviewing elsewhere. Low salary; around the clock work expectations; incompetent senior management low percentage matching 401k; less than comparable health benefits and vacation time you will never be able.to utilize.

    Cons

    After 20 years of service with NCR, I can honestly say that becoming an employee is considered a con. A job at NCR is suited for someone that enjoys working 7 days a week; not married and has no kids; does not plan on taking vacations and enjoys being available whenever called upon.

    Advice to ManagementAdvice

    NCR failed me after 20 years. Don't let it happen to you. I found a fortune 500 company rated the top 100 ethical companies to work for ( amazing salary, benefits and life style). NCR cannot claim neither. Search for.companies that lay claim to these accolades. Dont sell yourself short.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    very poor management all the way up the ladder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Engineer II in Austin, TX
    Current Employee - Customer Engineer II in Austin, TX

    I have been working at NCR full-time (more than 8 years)

    Pros

    provided a company vehicle, cellphone, and laptop

    Cons

    poor pay and communication to field employee's. Very little room, if any, to advance from within the company

    Advice to ManagementAdvice

    get your act together. stop the "watch this hand while i do the totally opposite with the other" no one ever really knows what you want with your cryptic responses

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    You want to have WORKED for them, not WORK for them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Technician II in Fort Worth, TX
    Former Employee - Support Technician II in Fort Worth, TX

    I worked at NCR full-time (more than an year)

    Pros

    Good first POS support job
    You will find better opportunities else ware if you survive the first year.

    Cons

    Terrible leadership/management
    No consistent policies to enforce due to supporting multiple versions of a product.
    Terrible work/life balance. Split days off, called/emailed and asked to come in and work due to call volume
    No consistent training established.
    Too many cons to list.
    They will do anything to save money
    They are consolidating help desks globally which means at some point you will be talking to someone in the Philippines. Good luck trying to troubleshoot with them.
    Anyone worth a damn is jumping ship, including upper management.

    Advice to ManagementAdvice

    Wake up and learn how to run a valid support team.
    People with no POS experience at all are asked to lead a team of technical individuals
    Company is too large to even care about the entry level positions as long as they are out of the red at the end of the fiscal year.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Started great and went down hill every year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Engineer II in Houston, TX
    Former Employee - Customer Engineer II in Houston, TX

    I worked at NCR full-time (more than 5 years)

    Pros

    Work environment is diverse. Get to work outside of an office. A lot of customer interaction. The field CE can be very fun

    Cons

    Terrible management and business model. Not transparency and management likes to be secretive with their employess. They can't decide if the want quality over quantity or visa versa. Most managers seem to like to play favorites. If they don't like you they will take personal issues and make your life miserable. Senior management allows it to happen. Cannot trust HR. Even though they tell you your conversation is confidential, they still contact management and give them the run down. There is no trust. Always worried about who is next. They rule by fear. Very little attempt to actually help you as a tech. They will tell you they want you to be successful all awhile working to find a way to backdoor you. I could go on and on. This is the first job I have put in a two weeks notice and been terminated half way through and not given a reason as to why when I asked for the reasoning. It's also the first job I have left and felt better than I did when I started the job. It's a huge relief to be out of this company. It's sad because NCR was once am absolute blast to work for, but not anymore.

    Advice to ManagementAdvice

    Treat your field techs like people not just as a number. There is far more to business than just numbers and spreadsheets. When your field techs feel supported and cared about your numbers will improve along with the quality of work. Stop talking and listen every now and then. You may be management but that doesn't mean that everyone that works for you are ignorant people who don't have ideas. There are some of us that have the experience and knowledge of the service industry that could be helpful, if you actually took the time to actually have a discussion with us. Stop ruling by fear. Transparency I'd also tremendously important. It would be nice for everyone to not have to feel like there are always being lied to. Keeping secrets is not a good way to keep loyalty.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    As the years go by, it gets worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCR full-time

    Pros

    Smaller and smaller paycheck. Prices go up for everything, but not my pay.

    Cons

    Poor management. They squander money on worthless projects. The money could be used to give us a decent raise.

    Advice to ManagementAdvice

    Wise up or loose all your customers!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Very Terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Silver POS in Alpharetta, GA
    Former Employee - Technical Support Silver POS in Alpharetta, GA

    I worked at NCR full-time (less than an year)

    Pros

    Excluding the NCR Silver/Technical Support department, I think NCR as a company is probably a great company to work for. This is not a reflection of other departments within this company.

    Cons

    Terrible!! Terrible!!!! Management, Unorganized, and very Unprofessional, No actual training at all with the products just a powerpoint overload and you start taking calls your 4th or 5th day there,
    You are tier 1,2, and 3 no one to escalate cases to when you are stuck.
    When asking management for help you receive no answer but if you don't close the case you are the one that takes the heat
    No team meetings just strictly on calls all day so you never receive updates about new things changing with the system until someone calls about it and even you are unaware of these changes.
    Very Very High call volume because management refuses to hire new talent and will cuss and fuss at the team for having too many calls in the queue.
    The turnover rate is also very high so I wouldn't quit my job if I were you. Instead of investing time to properly train reps they will go through PRG (their temp provider) to hire new talent and fire the ones they have on the floor without giving any type of warning.
    There are only 8-10 reps working a 24 hour call center. If someone calls out you receive messages at 6 am. asking you to come in on your days off. If you decline to come in then you may be fired because they want to run you like a machine. You no longer have consecutive days off so your days off may be Monday and Thursday or other random days. The compensation is also not great for the work you actually do.
    No holidays No weekends you name the worst they have it.

    What makes this so bad is that they try to make a good first impression when interviewing you but will not speak to you when getting on the floor.

    Advice to ManagementAdvice

    If NCR can find professional Managers to run this particular department instead of the ones that came from TX. it wouldn't be as terrible as I've experienced or for other co-workers as well. The greatest leaders are the greatest listeners, well in this case they have a manager that think he knows everything but really has no idea. The morale was ruined when they started treating us like dogs to see how far they could push is over the edge.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 6 people found this helpful  

    Run!!! Rated in Top 10 Worst Places to work in 2013.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Engineer in Duluth, GA
    Current Employee - IT Engineer in Duluth, GA

    I have been working at NCR full-time (more than 3 years)

    Pros

    Honestly, I can't think of one good thing to say about working for this company. I look forward to the weekends on every Friday.

    Cons

    Benefits are terrible
    Culture and Atmosphere are terrible
    No Work Life Balance - Working from home is actually discouraged, and frowned upon
    No support from Upper Management
    In meetings you have IT upper management yelling, cursing, and challenging every decision by lower management.
    IT is always in crisis mode, and unable to maintain or properly manage budget or yearly project planning - which means employees are often over worked..forced to work on competing tasks that all require 1st priority status, not enough FTE to handle work load, and management attempts to bully and/or blame you for missed deadlines, that were unrealistic from the start.
    No sense of "team" in IT across different functional areas, as everyone is concerned with meeting their own personal yearly objectives, instead of working together to meet common goals.

    Advice to ManagementAdvice

    Upper Management should be replaced with new people with fresh ideas.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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