NCR Reviews

Updated August 25, 2014
Updated August 25, 2014
894 Reviews

2.8
894 Reviews
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NCR Chairman, President & CEO Bill Nuti
Bill Nuti
636 Ratings

Review Highlights

Pros
  • Management team speaks frequently on maintaining work-life balance (in 35 reviews)

  • collaborative environment, good benefits, positive culture, competitive compensation (in 31 reviews)


Cons
  • Work-life balance is a challenge for most employees since this is truely a global company (in 34 reviews)

  • Many employees have since left after being treated so poorly by upper management from Atlanta (in 32 reviews)

More Highlights

208 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Very Terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Silver POS  in  Alpharetta, GA
    Former Employee - Technical Support Silver POS in Alpharetta, GA

    I worked at NCR full-time for less than a year

    Pros

    Excluding the NCR Silver/Technical Support department, I think NCR as a company is probably a great company to work for. This is not a reflection of other departments within this company.

    Cons

    Terrible!! Terrible!!!! Management, Unorganized, and very Unprofessional, No actual training at all with the products just a powerpoint overload and you start taking calls your 4th or 5th day there,
    You are tier 1,2, and 3 no one to escalate cases to when you are stuck.
    When asking management for help you receive no answer but if you don't close the case you are the one that takes the heat
    No team meetings just strictly on calls all day so you never receive updates about new things changing with the system until someone calls about it and even you are unaware of these changes.
    Very Very High call volume because management refuses to hire new talent and will cuss and fuss at the team for having too many calls in the queue.
    The turnover rate is also very high so I wouldn't quit my job if I were you. Instead of investing time to properly train reps they will go through PRG (their temp provider) to hire new talent and fire the ones they have on the floor without giving any type of warning.
    There are only 8-10 reps working a 24 hour call center. If someone calls out you receive messages at 6 am. asking you to come in on your days off. If you decline to come in then you may be fired because they want to run you like a machine. You no longer have consecutive days off so your days off may be Monday and Thursday or other random days. The compensation is also not great for the work you actually do.
    No holidays No weekends you name the worst they have it.

    What makes this so bad is that they try to make a good first impression when interviewing you but will not speak to you when getting on the floor.

    Advice to ManagementAdvice

    If NCR can find professional Managers to run this particular department instead of the ones that came from TX. it wouldn't be as terrible as I've experienced or for other co-workers as well. The greatest leaders are the greatest listeners, well in this case they have a manager that think he knows everything but really has no idea. The morale was ruined when they started treating us like dogs to see how far they could push is over the edge.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    very poor management all the way up the ladder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Engineer II  in  Austin, TX
    Current Employee - Customer Engineer II in Austin, TX

    I have been working at NCR full-time for more than 8 years

    Pros

    provided a company vehicle, cellphone, and laptop

    Cons

    poor pay and communication to field employee's. Very little room, if any, to advance from within the company

    Advice to ManagementAdvice

    get your act together. stop the "watch this hand while i do the totally opposite with the other" no one ever really knows what you want with your cryptic responses

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Burned out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Engineer II
    Current Employee - Customer Engineer II

    I have been working at NCR for more than 3 years

    Pros

    Company car, gas card, laptop, cell phone, benefits, paid vacation, bi-weekly pay check, great coworkers

    Cons

    To start off, i am completely burned out with the amount of hours i have to work. In a months time, 5 people have left in my area and they still expect the same amount of calls to be closed. Most days, you have to call a coordinator in Serbia and get permission to go home and most of the time, they have you stay out late and run calls. When needed, you can never get your manager on the phone, that is of course until they need to call you and threaten you with termination for "pushing back" for not wanting to take a call when you are too physically tired to work, let alone drive back home. I haven't been able to see my kids, one of them being a newborn, and haven't hada face to face conversation with my wife in weeks. I have been asked multiple times to work on things that i have never been trained on before and I'm expected to excel at it. I get pressured to do training, but I'm never given the time to do it.

    Advice to ManagementAdvice

    Please for the love of God, treat us like humans who have lives outside of our vans and

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Run!!! Rated in Top 10 Worst Places to work in 2013.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Engineer  in  Duluth, GA
    Current Employee - IT Engineer in Duluth, GA

    I have been working at NCR full-time for more than 3 years

    Pros

    Honestly, I can't think of one good thing to say about working for this company. I look forward to the weekends on every Friday.

    Cons

    Benefits are terrible
    Culture and Atmosphere are terrible
    No Work Life Balance - Working from home is actually discouraged, and frowned upon
    No support from Upper Management
    In meetings you have IT upper management yelling, cursing, and challenging every decision by lower management.
    IT is always in crisis mode, and unable to maintain or properly manage budget or yearly project planning - which means employees are often over worked..forced to work on competing tasks that all require 1st priority status, not enough FTE to handle work load, and management attempts to bully and/or blame you for missed deadlines, that were unrealistic from the start.
    No sense of "team" in IT across different functional areas, as everyone is concerned with meeting their own personal yearly objectives, instead of working together to meet common goals.

    Advice to ManagementAdvice

    Upper Management should be replaced with new people with fresh ideas.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Terrible working environment and horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Custoimer Engineer  in  Durham, NC
    Former Employee - Custoimer Engineer in Durham, NC

    I worked at NCR full-time for more than a year

    Pros

    If you are a field technician you get a company vehicle to use

    Cons

    Management has been some of the worse I have ever seen. Depending on the type of account you get selected to work on you may have multiple managers and both will not agree to work with each other causing horrible unbalances in your working schedule. When you are required to get training done they never assign you time to complete it and if there is a deadline to get it done in, you will surely miss it. The parts system is a complete joke and waste of time. It is so poorly managed that you are more than likely going to miss the weekly cut off on the surplus reports and land yourself in trouble. The only way to accomplish your parts and training successfully is to do them when you have time off but that is hard to manage considering the horrendous "on call" rotations in certain areas that involve 10 hour days for 10 days straight (not to mention the fact that your TM can call you at any time of the night and send you a hours drive one way or more whenever they please). The pay is just awful as well. A lot of people try to use the fact that they receive a company vehicle as a method to cope with the outrageously low pay but it is not worth it at all.

    Advice to ManagementAdvice

    Stop treating your employees like they are just numbers to you. Listen to what they have to say and offer more help then just pawning them off on the team leads or another co-worker. Deadlines are important but when you force this much on one team their quality of work is going to go down the tubes and accounts will be lost

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    NCR - corp - not more than ok

    Current Employee - Product Manager  in  Duluth, GA
    Current Employee - Product Manager in Duluth, GA

    I have been working at NCR full-time for more than 10 years

    Pros

    Interesting segment - retail - we are all users in this segment
    good life balance

    Cons

    low benefits
    heavy processes
    old fashioned
    going down in the drain
    not creative and innovative

    Advice to ManagementAdvice

    need to really open their mind about young spirit otherwise the future looms

  8. 2 people found this helpful  

    TERRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer  in  San Diego, CA
    Current Employee - Customer Service Engineer in San Diego, CA

    I have been working at NCR full-time for more than 5 years

    Pros

    Some positions get a corporate gas card and car

    Cons

    Incompetent sales team lies to customers and signs contracts with completely impossible promises on service levels which in turn costs the company overall more than it makes. Upper Management members are brainwashed spin doctors whom try to follow the spoofed garbage passed onto them from the highest tiers of management. The highest tiers of management are nothing but heartless,soulless evil corporate morons educated beyond their actual intelligence. This company talks about work/ life balance but that is all it is. TALK. All employees of course with the exception of corporate offices and officers are expected to be there 24/7 365 days a year. And are basically tormented and made to feel that if they don't make these impossible and ridiculous service agreements drum up in the corrupt greedy thoughtless minds of the sales team and upper management they will be blacklisted and will never work again because they, the meager employee has single handedly ruined this company. Run!

    Advice to ManagementAdvice

    See above.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    No longer a good place to work since NCR purchased. Upper management only cares about numbers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Analyst  in  Fort Worth, TX
    Current Employee - QA Analyst in Fort Worth, TX

    I have been working at NCR full-time for more than 8 years

    Pros

    They don't have high expectations. PTO is worthless but you have unlimited sick days. As long as you are close to management you can pretty much do what you want and get away with it.

    Cons

    It's all political. All you are to upper management is a number. They keep and hire their friends and promote people based on who they like and not who is best suited for the job. The pay raises are ridiculous. If you are not well liked by management, they will find ways to fire you. Only a small few people do the brunt of the work. Hard work is not recognized. Other employees will throw you under the bus without blinking because it's acceptable to management. It's almost impossible to apply for positions outside of the department. Management will find ways to block you. It's a self-service company. Benefits and contacting HR are pretty much elusive. There's so much more to say that can fill a novel!

    Advice to ManagementAdvice

    Stop hiring and protecting your incompetent friends because the quality of your products are suffering. I see certain divisions in NCR going down the drain.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Tumultuous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Replaceable In Serbia  in  Peachtree City, GA
    Current Employee - Replaceable In Serbia in Peachtree City, GA

    I have been working at NCR full-time for more than 5 years

    Pros

    Paycheck is about the only thing that is a pro. There is not much good at this company. I do not recommend this company to anyone I know regardless how desperate they are.

    Cons

    Layoffs every 6 months. When they finally do announce they are laying off instead of just surprising us, they drag it out for months and weeks leaving employees wondering where they stand. They announce they will hire back half of the work force but fail to mention it will be in Serbia. Constant restructuring, never leave things in place long enough to see results. Low morale. Post about how much money the company makes but time to cut back again. Oh, Merry Christmas to you. CEO is not trusted. You find more things about the future of the company through google. Sponsor Suite level at Phillips Arena but do nothing for employees in PTC. Benefits stink.

    Advice to ManagementAdvice

    Stop treating your employees like a number, they know.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Successful Business Development and Revenue growth through effective channel management and customer relationship Build

    Current Employee - Director Business Development  in  Germantown, MD
    Current Employee - Director Business Development in Germantown, MD

    I have been working at NCR full-time for more than 10 years

    Pros

    Growing in importance to client base and excellent leadership.

    Cons

    Changes are going on at this time. All for the good.

    Advice to ManagementAdvice

    Excellent choice

    Recommends
    Positive Outlook

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