NCR

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NCR Reviews

Updated Jul 12, 2014
All Employees Current Employees Only

2.8 825 reviews

50% Approve of the CEO

NCR Chairman, President & CEO Bill Nuti

Bill Nuti

(589 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • Management team speaks frequently on maintaining work-life balance(in 35 reviews)

  • Great option for female employers as there are work from home options(in 15 reviews)


Cons
  • Work-life balance is a challenge for most employees since this is truely a global company(in 33 reviews)

  • Many employees have since left after being treated so poorly by upper management from Atlanta(in 32 reviews)

186 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Soul Sucking Company

    Software Engineer II (Former Employee) Atlanta, GA

    ProsThey have stood the test of time if you don't count the acquisition by AT&T, which nearly destroyed them. They are in Atlanta, which is the technology capitol of the South.

    Cons100% top down management and endless incompetence. Their CEO has no sense of direction and they buy companies with whatever cash they have laying around to absorb their models and destroy their culture. Beware.

    Advice to Senior ManagementLearn what it means to be part of a technology company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Very disappointing and amazingly dysfunctional and at every level.

    Customer Engineer II - Retail (Former Employee) Santa Barbara, CA

    ProsIn concept, the CE job would be great for someone who likes to work independently, doesn't like being stuck behind a desk, and enjoys developing trusting relationships with customers. In reality, though, it doesn't work very well. Insufficient manpower and incompetent techs mean the good techs are constantly running all over putting out dumpster fires. There is no sense of ownership and little accountability for poor quality. The bad techs rack up the numbers and the OT and look like heroes to management. The good techs are not appreciated or rewarded appropriately. Performance metrics are totally skewed.

    ConsMost territory managers are not much more than puppets; they just bark orders and threats from upper management daily, and sometimes hourly, concerning numbers and the latest hot customers. They are not problem solvers or long-term thinkers, and they are definitely not leaders. You rarely hear anything directly from their superiors, except when they're scrambling to try to save their bonuses. There is no vision, just crisis management. The company has not yet suffered fully from its deceptive, impersonal, and short-sighted culture, but it eventually will. Customers engineers, in particular, are viewed in a hostile manner. There is little regard for proper work/life balance. Schedules change with little or no notice. Promises are made to get you to be quiet then no action again and again. Logistics is a disaster. Technical support has been gutted. Good people are leaving in droves.

    Advice to Senior ManagementLearn from the best managed and most successful companies. Take good care of your people and they in turn will take good care of your customers. Fix the long-standing problems instead of just continuing to beat the horses. Demand accountability and reward good performance. Be proactive in measuring customer satisfaction.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Good at first then after 90 days you start getting unjustly ranked with their idea of "performance" numbers

    Cse II (Former Employee)

    ProsNone. If you don't like working in an office, maybe you could consider that a plus. You get a paycheck, albeit not really worth it.

    Only positive reviews this company will get here or anywhere will come from executives and Human Resources in an attempt to drive up their embarrassing rating. Which is well deserved. Should be less than one star.

    ConsEverything.

    - Modern day, abbreviated, exploitation in the new millennium in America.
    - Low pay. ( But the fate of the company is placed on your shoulders)
    - Horrible benefits that are expensive ($200 a month for single coverage-no kids)
    - Invasion of privacy (GPS on vehicles used to track you in and out of work), they even try to charge your for using the company vehicle.
    - The cost of business is placed on the employee as much as possible, with maximum effort invested in trying to not reimburse the employees. (months taken to reimburse parking of company vehicles).
    - Unqualified, vengeful, immature, UNPROFESSIONAL, morally and ethically corrupt management from top-down. Lying, flip-flopping despite email to prove, will not email in fear of litigation, prefers to talk on the phone with raised voices, insults, and threats ( CE policy handbook states rules against recording voice conversations with management. BIG SHOCKER, WONDER WHY. HMMM??
    - Technical Training and Ability ( A JOKE from "experienced" to "newbie" and no guidance)
    - Always shorthanded so you'll work 24/7 LITERALLY (guess low pay and responsibility ratio creates lack of interest and high turnover ratio. Intelligent people at all levels, never stay long here because they quit or are fired for trying to install ethics and detail, YOU'RE A THREAT, unless you're part of the good old boys network)
    - Expect work on off-time for free (vehicle maintenance, expense reports, unpaid commute on a virtual job)
    - No written handbook or policies (MAKE IT UP AS WE GO ALONG)
    - EVERYONE IS MISERABLE. (people have all opted early retirement option, people routinely burned out and health is impacted, kills families).
    - NO ADVANCEMENT.
    - YOU CAN BE FIRED FOR NOT OBEYING DIPATCHERS IN A CALL CENTER IN SERBIA (great if you don't mind having to answer to people 4000 miles away with no technical ability and no idea of the local community or environment that aren't even American citizens.)
    - Pretty much the worst company and people in America (VOTED ONE OF THE WORST COMPANIES TO WORK FOR IN AMERICA) I wish that I had done my research before I took the position, look this up, it's there. Don't make the mistake I did

    Advice to Senior ManagementWhat's the point of wasting my breathe? You know exactly what you're doing to people. How many lawsuits does there have to be?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

    2 people found this helpful  

    Horrible management

    Customer Engineer II (Former Employee) Asheville, NC

    ProsLots of vacation time from day one.

    ConsTerritory managers have no management skills or training. There is no communication. If there is a problem, you are yelled at without being given a chance for explanation. Metrics for yearly reviews are out of the hands of the employee. You are constantly being threatened with being written up or fired at every turn. There is no encouragement, only threats and abuse.

    Advice to Senior ManagementGive territory managers management training. Provide constructive criticism, not just threats.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Always work to do however the company is headed in the wrong direction

    Customer Engineer II (Current Employee) San Antonio, TX

    ProsThis job provides you the opportunity to work outside of the office. There isn't a day that goes by that you won't learn something new. Can be a lot of fun if you like a challenge

    ConsMan has this company turned south in a hurry. I have been with this company for several years, and have always wanted to make a career out of this job. However now I want out and will never come back. The management is concerned about being number one no matter how they hey there. They have list site of the customer and what customer service means. There are people here that are on call for the entire month while others have multiple weeks off of on call during the month. We are treated unfairly. Management and senior management used to be approachable and innovative. Now they tend to beat you down. They tell you one thing and do another. I have worked to hard to be treated this way and will moving on soon.

    Advice to Senior ManagementStop talking and listen. Start looking at us as people not a stat. There are sI me of us here that have been here a long time and know how to make this stuff work. Stay on the north side of the moral compass and treat your employees and customers with dignity and respect. At the end of the day we help you keep your job and you control ours. Stop being such a dictator and work with us. It's not all about the numbers. There is a human factor to this job and you all have lost sight of thags.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Work here if you like to disrespected, intimidated and don't want raises.

    Anonymous Employee (Current Employee)

    ProsNCR is a respected brand name whose current unethical conduct hasn't caught up with them yet, The people I work with are the best, and that's what gets me motivated every day. My manager is strict but fair and you have to appreciate that there are rules to be followed.

    ConsEmployees are not only disrespected, but used and abused. Luckily for ncr the economy is in the toilet, but let one big employer come close to here and there'll be a mass exodus.
    All new hires are through temp agencies. These people can expect to be let go at the end of the month when the numbers drop. Or if they're kept on, they'll work upwards of a year before being offered permanent employment.
     There is little to no training. New hires are brought in the week before the numbers go up and have 3-4 days to fully learn the job.
    When you come to work in the morning during busy periods, you never know what time you'll be leaving. It's not unusual to hear, "we'll stay until we get our numbers for the day". Yeah, tell that to your daycare provider. How many doctor appointments can you cancel before the doctor threatens to drop you?
    The metrics are always changing so we can never achieve our goals, thus never getting profit sharing or a decent raise. Upper management always gets their bonus, 168 - 200% of their salary a couple years ago.
    We run out of parts on a regular basis, and it's getting more and more frequent. We ran out of parts the first day back after the new year. We were told the vendors - in Europe - were closed for the holidays for two weeks...just like they are every year for the last 5 years we've been here! We were sent home for two days without pay, unless you're lucky enough to have vacation time to use. So far we've been sent home for 10 days, and it's only June.
    Forget about advancement unless you're related to upper management . Promotions are based almost solely on nepotism and cronyism. You can walk in there having had experience as a grocery clerk and end up a manager if you have the right connections.
    And favoritism? If the boss likes you, you can leave to pick up your kids and come back while still being on the clock. You can come in late and the boss will "help you out." Consider the effect this has on morale.
    Raises are almost non-existent. If you think you can live on a 2% increase, which for me is $0.25, God bless you. I was told I would've reached "exceeds expectations" on my appraisal if only I'd learned some more jobs during the year, When I pointed out that I'd learned 4 jobs, I got no response. But then we're told that it doesn't matter how many jobs you know, it has no affect on your raise. HUH?
    No one listens when you speak. If you don't work in the office, you're considered ignorant and irrelevant.
     No one passes along information. They'll change the schedule and you'll be working on product that won't be used for a week; then the boss wants to know why you can't keep up with production!
    No leadership, no respect, no pay for performance. Hard - no, nearly impossible - to believe this is a Fortune 500 company. It's a knee-jerk operation. It is by far the most unorganized and illogical way to run a business that I've ever seen. It's ironic that we have to take an ethics class annually, but the company is one of the worst abusers ever: nothing but lies and secrets.
    Paychecks: hope yours is right because it's nothing for them to short you half your pay. Try telling your landlord you can't pay your rent because it's company policy that you'll be compensated in the next check, two weeks later.
    Finally, ncr seems to take pride in making their processes more and more difficult instead of simplifying.

    Advice to Senior ManagementDon't "reward" us with a cookie every August or a holiday meal - which some employees were excluded from because they worked an off shift. Listen to what your people are saying. It's not all complaints: there are intelligent and talented people with good contributions to offer in all levels of employment. We all want this company to succeed, so we can also succeed, but it seems as if we're spending more time climbing over obstacles that hinder us from providing our customers the quality products and timely delivery they deserve. And for crying out loud, it won't cost you a red cent to treat us with respect. We're human beings. This might be the South, but it's time to throw out the slave mentality.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    I've had better

    Anonymous Employee (Current Employee) Dallas, TX

    ProsYou get to work with bright people who help to create the products we produce and sell. Great health benefits.

    ConsSenior sales leaders are not competent for their assign business unit. Salaries are about on par, but commissions that are presented when you take the job are unatainable at best.

    Advice to Senior ManagementDepending on the level of Management I would suggest qualifying your line level Managers a lot better. A company this large tends to fall victim to their own size and thus loses touch with what is actually going on. Key performance indicators are great on paper, but you will find quite a different story when you really look deeper in to what is driving or de-railing your line level employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    4 people found this helpful  

    Started out as a fun, enjoyable job. Ending up to be more painful than it is worth.

    Customer Engineer II (Current Employee) Birmingham, AL

    ProsThere is no work-life balance at this company. They think they can dictate every part of your life. They are like an adolescent child who likes to change the rules as they go. No warning on schedule changes. They do provide a vehicle, but it is not for personal use.

    Consunable to take all of accumulated vacation time from year to year. Salaries are low and with prices of gas and food increasing our raises don't.

    Advice to Senior ManagementStop letting the "bean counters" run the service operations.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Third-World Ethics and Treatment arrives in America!

    NCR Customer Engineer II (Former Employee) Washington, DC

    ProsNone. If you don't like working in an office, maybe you could consider that a plus. You get a paycheck, albeit not really worth it.

    Only positive reviews this company will get here or anywhere will come from executives and Human Resources in an attempt to drive up their embarrassing rating. Which is well deserved. Should be less than one star.

    ConsEverything.

    - Modern day, abbreviated, exploitation in the new millennium in America.
    - Low pay. ( But the fate of the company is placed on your shoulders)
    - Horrible benefits that are expensive ($200 a month for single coverage-no kids)
    - Invasion of privacy (GPS on vehicles used to track you in and out of work), they even try to charge your for using the company vehicle.
    - The cost of business is placed on the employee as much as possible, with maximum effort invested in trying to not reimburse the employees. (months taken to reimburse parking of company vehicles).
    - Unqualified, vengeful, immature, UNPROFESSIONAL, morally and ethically corrupt management from top-down. Lying, flip-flopping despite email to prove, will not email in fear of litigation, prefers to talk on the phone with raised voices, insults, and threats ( CE policy handbook states rules against recording voice conversations with management. BIG SHOCKER, WONDER WHY. HMMM??
    - Technical Training and Ability ( A JOKE from "experienced" to "newbie" and no guidance)
    - Always shorthanded so you'll work 24/7 LITERALLY (guess low pay and responsibility ratio creates lack of interest and high turnover ratio. Intelligent people at all levels, never stay long here because they quit or are fired for trying to install ethics and detail, YOU'RE A THREAT, unless you're part of the good old boys network)
    - Expect work on off-time for free (vehicle maintenance, expense reports, unpaid commute on a virtual job)
    - No written handbook or policies (MAKE IT UP AS WE GO ALONG)
    - EVERYONE IS MISERABLE. (people have all opted early retirement option, people routinely burned out and health is impacted, kills families).
    - NO ADVANCEMENT.
    - YOU CAN BE FIRED FOR NOT OBEYING DIPATCHERS IN A CALL CENTER IN SERBIA (great if you don't mind having to answer to people 4000 miles away with no technical ability and no idea of the local community or environment that aren't even American citizens.)
    - Pretty much the worst company and people in America (VOTED ONE OF THE WORST COMPANIES TO WORK FOR IN AMERICA) I wish that I had done my research before I took the position, look this up, it's there. Don't make the mistake I did.

    Advice to Senior ManagementWhat's the point of wasting my breathe? You know exactly what you're doing to people. How many lawsuits does there have to be?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Chasing themselves around in circles

    Territory Account Manager (Current Employee) Dallas, TX

    ProsHard to fire me when I am producing, mental health benefits which I need to maintain my sanity to stay in this hell hole until I find another position. Job looks good on my resume.

    ConsPeople in positions when they have no qualifications for the job. Examples: a warehouse manager with no previous tech experience put in charge of training and dispatching field service techs; a guy who sold beauty supplies to salons until his dad fired him for being unproductive and lazy, they put this guy in charge of an entire tech support department which he ran into the ground over 3 years; an accountant who cannot manage our books leading to customer payments never being applied to accounts ( hundreds of thousands of dollars!) so that we sent many of these customers to collections and attempted to repo what they had already paid for. The list goes on.

    Advice to Senior ManagementNCR is sucking the revenue out of the former Radiant Systems to prop up their stock price. If they were bringing anything that would make our customers more loyal and make life better for employees I would be so happy. Hard work is great, but hard work to fix messes these NCR processes create is so defeating. Hey you, our customer sat scores keep dropping since you instituted your changes to this division. And to think I was so happy with NCR acquiring us! And I was excited and embraced your changes! I was a fool. All of you have your hands over your ears when all of us speak to you, so I am leaving, another highly productive, loyal employee gone.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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