NCR

  www.ncr.com
  www.ncr.com

NCR Reviews

Updated November 24, 2014
Updated November 24, 2014
927 Reviews
3.0
927 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCR Chairman, President & CEO Bill Nuti
Bill Nuti
642 Ratings

Review Highlights

Pros
  • Management team speaks frequently on maintaining work-life balance (in 43 reviews)

  • Great option for female employers as there are work from home options (in 16 reviews)


Cons
  • Work-life balance is a challenge for most employees since this is truely a global company (in 42 reviews)

  • No Work Life Balance - Working from home is actually discouraged, and frowned upon (in 19 reviews)

More Highlights

178 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Generally Dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Engineer II in Tampa, FL
    Current Employee - Customer Engineer II in Tampa, FL

    I have been working at NCR full-time (more than 5 years)

    Pros

    Co-workers at the CE level are great. Satisfaction of fixing customers problems and their appreciation of it.
    Constantly learning about new equipment and technologies.

    Cons

    Little to no appreciation from NCR management for your efforts. Frequent schedule changes with no regard for personal life. After a few years pay levels out with minimal if any raise, no bonus's or profit sharing for CE level employees. Constant barrage of emails with reports on how you not doing enough which is driving morale lower by the month.

    Advice to ManagementAdvice

    You call the CE the face of NCR because we interact directly with your customers every day, certainly you must be aware our low morale can be perceived by the customer. Stop talking about our low morale and actually DO something about it. Sharing the massive profits you make might be a good suggestion.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Not a technicians Dream-job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Engineer II in Phoenix, AZ
    Former Employee - Customer Engineer II in Phoenix, AZ

    I worked at NCR full-time (more than 3 years)

    Pros

    Good infrastructure for educating their employees on exactly what is expected of them.

    Cons

    They keep cutting benefits/salaries in order to make their bottom line. Its been my experience that when a company takes what little the employees actually get to ensure their CEO's get their Bonus's, that said companies will never stop. NCR was no exception to this. They are trying to pay their technicians as little as possible for a service that entails a high amount of risk, time, and accountability. (Repairing ATM's)

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Feels like working for the CIA everything is a secret.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Agent in Columbus, GA
    Current Employee - Help Desk Agent in Columbus, GA

    I have been working at NCR full-time (more than 3 years)

    Pros

    For the most part there is not a pro, but if I have to choose the people.

    Cons

    The pay is substandard, way too much favoritism.

    Advice to ManagementAdvice

    Stop allowing the manager's that cause the problem to keep working, it keeps the cycle going they just hire there friends back.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Not employee oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Duluth, GA
    Former Employee - Analyst in Duluth, GA

    I worked at NCR full-time (more than 10 years)

    Pros

    always trying to improve performance with systems development

    Cons

    promotions are few and far between, constant layoffs which increase workload to unmanageable levels

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 10 people found this helpful  

    NCR, not the great company it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCR full-time (more than 10 years)

    Pros

    NCR is the global leader in ATMs and Retail Self Service Terminals. There are many opporunities to work with people and companies all over the world. The company is moving away from being hardware driven and towards becoming a Services and Softwware company. The growing SaS initiative is gaining a lot of traction and has many new opportunities.

    Cons

    NCR has been focused on cutting costs for a decade. Every long term strategy planning session is focused on how to do the same things cheaper or with less resources. The culture has certainly changed with the headquarters move from Dayton OH to Duluth GA ... but not necessarily for the better. NCR used to be a company with many long term, loyal employees with a very high focus on integrity. The new culture is still evolving, but the constant change in senior leadership prevents NCR from truly forming a new identity. Senior leaders come in and try something new. Before the new idea, process, policy, etc. can be given a chance to succeed, they are asked to leave because some short term number wasn't met. The new person starts something new and it is just a never ending series of changes for the sake of change.

    Advice to ManagementAdvice

    Bill Nuti, give the people you hire as senior executives a chance to succeed. The turn-over rate is too high at all management levels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA

    I worked at NCR full-time (more than 3 years)

    Pros

    International business
    Cultural exposure
    Large multinational experience

    Cons

    Boring, dry, formal culture
    Poor management
    Long hours
    Disorganized and highly segmented
    The workforce here is older, and the buildings are in poor locations far away from the city. There's no great living around the area, so commutes to/from work are terrible for pretty much everyone.

    Advice to ManagementAdvice

    Executives don't even operate out of HQ and have terrible interaction with employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Bad management led me to seek employment elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Engineer II in Fort Worth, TX
    Former Employee - Customer Support Engineer II in Fort Worth, TX

    I worked at NCR full-time (more than 5 years)

    Pros

    My coworkers were great; it really felt like a team atmosphere. I met some really smart and dedicated people.

    Cons

    Management was terrible to its employees - they were more concerned with "hitting your numbers" instead of giving quality work to customers. Low salaries with very little compensation. There was no room of growth as managers failed to give recognition where it was due; therefore, hardly any promotions

    Advice to ManagementAdvice

    Give better recognition to your employees and compensate them accordingly with better pay. High turn over would occur less if you allowed employees to grow.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Place is a joke since buy out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Technician II in Alpharetta, GA
    Former Employee - Support Technician II in Alpharetta, GA

    I worked at NCR full-time (more than 10 years)

    Pros

    Co workers. Could not ask for better people.

    Cons

    Management is a joke. More worried about making revenue numbers then customers needs or issues.

    Advice to ManagementAdvice

    Start thinking about the clients and taking care of them and then the revenue will grow. won't ever grow if you keep ticking them off and not taking care of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    They Lie and Tempt to Get More Work From You.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecom and Technology Specialist in Peachtree, GA
    Former Employee - Telecom and Technology Specialist in Peachtree, GA

    I worked at NCR as a contractor (more than an year)

    Pros

    The office environment means you aren't subjected to the elements.
    The people that comprise the teams are very good at their jobs.
    Lower management was good.

    Cons

    Upper management needs drastic improvement.
    Decisions of upper management affect entire regions
    They dangle promises of permanent full time status and benefits to get you to work harder

    Advice to ManagementAdvice

    Consider how your decisions affect not just employees but families. Recent decisions can tarnish a good reputation. The company needs to have a more definite plan for those seeking full time employment to achieve that goal. As an example employee, you would think they would be offered employment sooner. Oh and outsourcing all your helpdesk jobs over seas is not a very patriotic thing to do. (aforementioned decisions)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Poor upper management CEO has no idea had to grow the business and keep talent. To make the numbers he cuts jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Penn, PA
    Former Employee - Anonymous Employee in Penn, PA

    I worked at NCR full-time (more than 10 years)

    Pros

    Worked with some wonderful people

    Cons

    VERY POOR UPPER MANAGEMENT - TO MAKE THE BOTTOM LINE ALL THEY DO IS CUT EMPLOYEES AND SEND JOBS OUT OF THE COUNTRY

    Advice to ManagementAdvice

    STOP SENDING JOBS TO OVERSEAS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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