NCR

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NCR Reviews

Updated August 10, 2014
Updated August 10, 2014
885 Reviews

2.9
885 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCR Chairman, President & CEO Bill Nuti
Bill Nuti
631 Ratings

Review Highlights

Pros
  • Management team speaks frequently on maintaining work-life balance (in 35 reviews)

  • collaborative environment, good benefits, positive culture, competitive compensation (in 31 reviews)


Cons
  • Work-life balance is a challenge for most employees since this is truely a global company (in 34 reviews)

  • Many employees have since left after being treated so poorly by upper management from Atlanta (in 32 reviews)

More Highlights

171 Employee Reviews Back to all reviews

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  1.  

    Frequent restructuring which leads to managers who don't understand the product making major direction decisions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer II
    Former Employee - Software Engineer II

    Pros

    They provide a reasonable work/life balance if you are in sales or engineering (but not for tech support and other low level positions). The people are friendly and welcoming in general. There is an ability to advance from lower positions to upper positions based on performance (many individuals in QA were once support techs for example).

    Cons

    There are frequent department and corporate level restructures. There is a lack of recognition for integral individuals. The management often makes foundational and directional decisions on products they know little about (due to the frequent restructuring). This often leads to the same mistakes being made repeatedly every few months or years. There has been a substantial flight of intellectual capital from the company recently.

    Advice to ManagementAdvice

    Learn from past mistakes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good vacation time, poor company environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Peachtree City, GA
    Current Employee - Associate in Peachtree City, GA

    Pros

    NCR has a very fair benefit package.

    Cons

    Poor pay, no job security, merging with a better company and are losing their character.

    Advice to ManagementAdvice

    This would have to go to very upper level management and maybe to Bill Nutti himself, but NCR is doing something wrong with the Peachtree City operation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Old school company with "new" facade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Duluth, GA
    Current Employee - Analyst in Duluth, GA

    Pros

    Flexible schedule, telecommute, interesting work, international coworkers

    Cons

    Very political. Top down management. The "little people" are treated like a number and are not treated with respect by superiors. There are a lot of overpaid middle managers that receive huge bonuses, yet they cut corners in their depts. I can't order a simple software package that will be used daily because the company "can't afford it". The software would cost $40. The director of our dept just received a $200,000 bonus. Hmm. This is the way they treat the workers too. Bonuses and pay increases are few and far between until you become part of the "management tier". This is an old school company that belongs in 1985. The only "new" ideas the company has implemented are flexible work schedules and dress code. This is an alright stopover job and I'm treating it as such. I would not want to spend my career here.

    Advice to ManagementAdvice

    Take care of your employees and treat them with respect. I knew that NCR treated its service level employees poorly before I took my position in the admin side of the company. I'v found that the mistreatment of employees is widespread. You make your money because employees come to work and work hard. Without them there is no company. Treat them like they matter. You don't have to pay employees more, just treat them like they are really part of the company and treat them like they matter. You'd be amazed by the results of an engaged workforce.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Not employee's best interest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - IT Analyst  in  Duluth, GA
    Former Employee - IT Analyst in Duluth, GA

    Pros

    Optional work from home days

    Cons

    They do not care about the employee's. Will let you work no longer than 3-4yrs and then will give you a bad review knowing that you are doing what has been asked and beyond just to replace you with college interns.

    Advice to ManagementAdvice

    Really need to watch how you get rid of people because a lawsuit is coming soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 17 people found this helpful  

    An honest review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Coordinator  in  Duluth, GA
    Current Employee - Implementation Coordinator in Duluth, GA

    Pros

    Unlike the other reviewers who amusingly are pro NCR after having only worked 1 year or the gentlemen who said ignore the bad review because they are just 1% of employees who don't want to work hard, I will give an honest assessment. It is true, what some of the more positive posters say regarding pay and flexible hours, at least for the office folk. The people I personally work with are all great and make it worth going to work and to be fair, the work itself I enjoy. The company is trying and making a lot of changes, this is also true, the pros stop there. Excellent amount of vacation time for those who get to actually use it.

    Cons

    I'll start with the changes... our CEO fancies NCR to becoming a software company with an atmosphere like Google. In fact, the company has bought this innovation rather than produced it. Our best ideas in the past couple of years belong to companies we bought out. The benefits are just OK. The new health insurance plan costs me more out of pocket than the previous plan. There are more than 1% of the employees who dislike NCR, but will not leave because as I stated above, the pay is good. They are not unwilling to do the work. I've seen it on a daily basis, people in at 7 or 8 am and going home at 10 or 11 pm or logging in at home after dinner and working until midnight or later. When you break it down into the amount of time expected to receive this pay, you could probably do better be being a server depending on your position. Some said there is room for advancement.. that is very department specific. If you're in any part of the service organization, this is not true. Leadership focuses on increased profitability, however this is done through smoke and mirrors w/ tax incentives from Georgia and cutting costs by shipping jobs overseas troubled countries where employees are willing to work for next to nothing. The metrics used to measure success are a mess with departments grouped together under metrics that only apply to part of the group. Senior management seems to get bonuses regularly for a job well done, however their subordinates seem to "fall short" and not get bonuses (which are now gone favor of profit sharing). Hard to understand how a VP could get a bonus for their department doing well while those who do the actual work are told they fell short and won't be compensated. The last huge negative is training. There is pride in our training by those who are not subjected to it. Yes we have many online courses, but they're not clear on what career path they can guide you on and the grit training on actual job functions is next to nil. It is fast and brief and sets up people up for failure. Having a fast paced environment is one thing... speeding people through training is just inadequate. I am very suspicious of the spurt of positive reviews, again, especially from those saying they've only been w/ the company for a year. Any that are from the companies we've purchased are pretty much moot points because NCR hasn't infected their culture yet. Hopefully, they will infect NCR instead.

    Advice to ManagementAdvice

    Admit the failure of jobs being "outsourced" to troubled companies. I was gone for a couple of years and came expecting new exciting improvements only to find the same mistakes under a different business "culture". This has only made every person I work with feel as if our jobs are dead end jobs that will all eventually be sent overseas. Stop with the shell game regarding real estate changes. The only reason NCR left Ohio is because Georgia dangled a multimillion dollar carrot. While it is important to keep share holders happy and everyone's job at NCR to keep our customers happy, don't forget that confident, appreciated employees make happy employees which are more productive. This sounds like I don't like NCR, which is only half true... I came back after feeling betrayed in Dayton and that was because of the team I worked with and my manager. I stay because despite the things I hate about our company, I get great satisfaction when I provide excellent service to my customers, even turning around one customer who initially had a bad impression of NCR. However, with the continued use of outdated software tools w/in the company (trying to be a software company ironically) and the continued practice of pushing out older employees to lessen the retirement compensations and to ship jobs overseas for the illusion of additional profits has caused a lot of people to reconsider a career here... believing it isn't possible. Lastly... our WHQ is in Georgia. Our senior leaders should be, too. An added, unnecessary expense keeping offices in New York could go towards better facilities in Georgia or showing the current employees they are appreciated. I take it back, this is the last thing I want to say... there are great people working for NCR and there is an environment that is a pleasure to work within and I would love to continue my career here for the foreseeable future, however, you've created an environment where almost all of us feel like our time is already running out.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    Why Dinosaurs became extinct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    Pros

    large global presence
    well recognized name among businesses for B2B
    great company if you want to build a million widgets

    Cons

    -archaic internal systems
    -Not a people oriented company
    -all infrastructure is very "un human"
    -top management and employees a big disconnect. Should have an Undercover Boss day to really hear what happens

    Advice to ManagementAdvice

    -People build profitability not the other way around
    -Build systems where people focus on their responsibilities and not processes that consume 20% of their time on self service infrastructure items
    -Manage company objectives and commitments to retain people in the long term
    -Cycle veterans who are more about process than getting things done fast
    -Stop focusing on the pennies while throwing away dollars

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Old , historic company, not going anywhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    have great co workorkers, good manager, great job for 2-3 years with average pay and benefits...

    Cons

    time off! as a customer engineer the company makes you feel like you should never have time off, vacation , floating holidays....no career advancement... after your 3rdyear here start looking elsewhere for personal growth and income, your not going to get it here.
    No such thing as a 8 hour work day...expect 10 hours of work every day

    Advice to ManagementAdvice

    Too many thing's to list, don't even know where to start...better bussines plan, marketing, product development,employee treatment........

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Just a few thoughts on this job not career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Outside of not having to hit a clock and getting a company car can't think of any.

    Cons

    They want you to do 12 hours of work in only 8 hours and just be happy you have a job.

    Doesn't Recommend
    Negative Outlook
  10. 3 people found this helpful  

    Sales Forecasts Down to the Week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    Pros

    Good benefits, trusted employee with expense policy

    Cons

    Unrealistic expectations of forecasts - having to forecast a closed deal for a specific week, and if a deal slipped, what to replace it with. Sales Management was very old-school, some times feeling like a used care salesman...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Customer Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Your not stuck in a office. You get to work on different items.

    Cons

    NCR rewards CE that closes multiple jobs without going to site and the the ones who bust their tails get terminated for reviews that were never covered. I would never reefer this Company to anyone

    Doesn't Recommend
    Negative Outlook

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