NCR

www.ncr.com
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NCR Reviews

Updated March 1, 2015
Updated March 1, 2015
246 Reviews
3.0
246 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCR Chairman, President & CEO Bill Nuti
Bill Nuti
246 Ratings

Review Highlights

Pros
  • Management team speaks frequently on maintaining work-life balance (in 43 reviews)

  • Great option for female employers as there are work from home options (in 16 reviews)


Cons
  • Work-life balance is a challenge for most employees since this is truely a global company (in 42 reviews)

  • No Work Life Balance - Working from home is actually discouraged, and frowned upon (in 19 reviews)

More Highlights

246 Employee Reviews Back to all Reviews

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  1.  

    A great place to learn the basics. Not the best for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Support Technician III in Fort Worth, TX
    Former Employee - Software Support Technician III in Fort Worth, TX

    I worked at NCR full-time (more than a year)

    Pros

    I was a call center technician for the Aloha POS software solution. During this time, I learned quite a bit about Windows; more than I thought I knew.

    The tools we have for remote support are excellent. They are developed in-house and make connecting to a customer's site both a breeze and a pleasure.

    I worked with a great group of people. We always had fun together and always worked to help each other out.

    At the time, my manager did support my efforts at contributing more to the team. Even though I was not getting paid more, my manager's consenting to my contribution to the team helped me grow as a technician.

    This company offered the best work-life balance of any company I've ever worked for. By far. If you opted for it, you could work 4 days a week for 10 hours as a software support technician. This schedule is absolutely glorious.

    Cons

    My transfer to another department was blocked. I was not the first person that this is happened to, and I know for a fact that I wasn't the last. Advancement, at least from a technical support position, is incredibly hard.

    At the time I worked, there was quite a bit of personal drama floating among the group.

    The pay is low and woefully inconsistent among technicians. Some the finest troubleshooters on the floor were earning $33,000/yr, which was lower than the people they were solving escalations for.

    Management seemed to pick their favorites. This, for obvious reasons, did not help morale at all.

    We were understaffed. There were too many outstanding tickets and not enough employees. Credit card related escalations required technicians with a very specific in-house certification, and management was in no hurry to promote more technicians to satisfy this requirement and backfill their positions.

    Radiant Systems was acquired by NCR. NCR had a pay-grade system, but didn't enforce it for Radiant. As a result, people were getting paid far lower than their NCR counterparts. Completely unacceptable.

    Advice to ManagementAdvice

    Pay your support staff well. They are an important face of the company and work hard to ensure customer satisfaction.

    Don't block promotions. Ever. You should always be encouraging growth within the company.

    Offer more trainings. Not just Aloha-related, but Windows as well. Make sure this time is segmented off from regular duties and protected from interference. If employees are developing solid skills and have a path to grow in the company, they won't leave.

    Company raises should be higher and more frequent. You must pay good, evolving talent or they will not stay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Greatness to obscurity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - St Customer Engineer in Miami, FL
    Former Employee - St Customer Engineer in Miami, FL

    I worked at NCR full-time (more than 10 years)

    Pros

    NCR has a long and venerable history with many great achievements. Training was one of their great hallmarks. Customer Engineers will see daily variety if you like a job that doesn't stay behind a desk.

    Cons

    Training has been reduced to viewing CD's whenever you can find time. 24x7 On call is a never hassle. You are a tool or a part for them to use to make a profit. Management vision is small.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Hardware Engineer Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at NCR as an intern (less than a year)

    Pros

    It was a wonderful year . I gain a lot of new techniques and skills.

    Cons

    Leadership training is not part of the program

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    POS (HELP DESK) Level 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Agent in Fort Worth, TX
    Current Employee - Help Desk Agent in Fort Worth, TX

    I have been working at NCR

    Pros

    Room for growth management doesnt pressure you

    Cons

    Training sucks could be more intensive to prepare you for the job

    Recommends
  6. 4 people found this helpful  

    Solid company ,dysfunctional management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCR full-time (more than 8 years)

    Pros

    Service, technology leader, potential for greatness.

    Cons

    Poor work life balance, schizophrenic management.

    Advice to ManagementAdvice

    Stop making the same mistakes over and over. Learn from past changes, in plan and philosophy.
    Every few years major changes cause dysfunction and chaos throughout the organization.
    This stems from a lack of understanding of the actual business and the components involved by upper management.
    Key employees with decades of institutional knowledge are discarded routinely in order to replace them with inexperienced "cheaper" labor.
    This shift to inexperienced employees inevitably causes costly mistakes, additional expenditures, and an overall loss compared to retaining experienced valuable talent.

    Doesn't Recommend
    Neutral Outlook
  7. 9 people found this helpful  

    A great company with huge potential who currently is missing true leaders to get them there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCR full-time (more than 10 years)

    Pros

    - Ease of moving into other areas of company to learn new functions and skills
    - Good benefits although they have been scaled down over the past couple of years
    - Slightly lower than industry compensation but still acceptable
    - Job security
    - Majority of associates are hard working and very knowledgeable

    Cons

    - Standards are to work between 50 and 60 hours a week
    - Bonus packages rarely are paid out
    - Conflicting organizational objectives do not drive cross-functional teaming
    - Lack of focus on key initiatives through to full execution; Shiny object syndrome
    - Everything is over-planned and over-discussed

    Advice to ManagementAdvice

    Focus on your people - they are your biggest asset! Ensure that management truly has time to "manage" employees and are not overly burdened with ancillary tasks themselves. Focus on a few specific strategic themes for improvement initiatives and rally the troops around them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Great & dedicated people, cool solutions but an executive culture that does not seem to value them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Duluth, GA
    Former Employee - IT Manager in Duluth, GA

    I worked at NCR

    Pros

    Lots of long-term employees who are very dedicated despite being worked to death
    Really innovative solutions
    Market leader in many self service technology solution areas (ATM's, self serve kiosks, etc)

    Cons

    Executive management will run the employees into the ground if allowed (generally speaking).
    Retail acquisition (Retalix) is a dog and dragging down the retail LOB - costing jobs and lowering stock price
    Executive management has been leaving in droves (late 2013 and all of 2014)
    Typical public company - functions 1/4 to 1/4 at the expense of the long-term strategy

    Advice to ManagementAdvice

    Focus on the employees. Happy employees, happy customers...
    CEO and all top lieutenants should consider moving to world headquarters
    Look at whether HR senior leadership is supportive of the type of culture that is really desired

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Finance Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCR full-time (more than 3 years)

    Pros

    Large Company with many opportunities for growth; Exciting time to work for NCR during its transformation into the Software Industry.

    Cons

    "Self -service" philosophy can be frustrating when it comes to every day support of employees; Overwhelmed at times with workload

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Worked in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCR

    Pros

    Matured Processes
    Predictable work environment
    Treats people fairly
    Stable and experienced management

    Cons

    No Innovation, run processes and systems of 1990s
    No special incentives for over performers
    IT is seen as a cost center and not a business enabler

    Advice to ManagementAdvice

    Take risks and embrace to new trends, systems, and technology
    You can not reduce costs by leveraging open source and latest tools and etchnologies

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 8 people found this helpful  

    Life sucking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCR

    Pros

    Company car and paid gas,phone,laptop for work, reimbursement on almost anything plus company credit card for emergency expenses

    Cons

    Bad start pay for the amount of work and accounts to handle, always short staffed with people who don't want to work a mile out of their territory. Horrible absolute worst management and new accounts and rules on a monthly basis very little training given also

    Advice to ManagementAdvice

    Takes along time to move up in this company and you can only move to field manager which is a crap 24/7 job of emails and phone calls

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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