NCR Reviews

Updated August 27, 2015
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3.0
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NCR Chairman, President & CEO Bill Nuti
Bill Nuti
160 Ratings

Pros
  • There is no work-life balance at this company (in 43 reviews)

  • Great option for female employers as there are work from home options (in 16 reviews)

Cons
  • Work/Life balance is nonexistent (in 42 reviews)

  • No work/life balance at all, there is a reason why it is called NCRcation or my favorite moniker Never Can Rest (in 19 reviews)

More Pros and Cons

299 Employee Reviews

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  1. Helpful (4)

    NCR....never completely reorganized...nobody really cares....

    • Career Opportunities
    Current Employee - Customer Service Engineer in Boston, MA
    Current Employee - Customer Service Engineer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at NCR full-time (More than 10 years)

    Pros

    great team mates, beautiful area to see while driving.

    Cons

    so many to list. so little time. we are "resources", our customers deserve the service they pay for, house of bad ideas is consistant. just when you think they cannot make our jobs worse, the house of bad ideas surpasses themselves. if you can find a way to blame the CE's, management does. If this "resource" could quit and find a new job, my exit interview would be one for the books, not that they would care, but this old dude would feel better leaving it with them.

    Advice to Management

    I think your shelf life has expired. Please leave and bring in the next idiots who wont bother to listen to the front line of customer service engineers that are the "face of NCR"


  2. Customer Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engineer
    Current Employee - Customer Engineer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are various career paths that you have the opportunity to take. There is always something new to learn. Your job is never the same thing your are presented with many different opportunities on a daily basis.

    Cons

    Zero work-life balance. Senior management seems out of touch with what actually happens in the field. You will be expected to work long hours, often and you are expected to work late at a moments notice.

    Advice to Management

    Listen to your employees that have been doing the job. Many of them have valuable ideas, and know what works and what doesn't.


  3. Helpful (4)

    A very, very mixed bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My co-workers and most local management are top notch professionals and a pleasure to work with. Absolutely no complaints about my salary.

    Cons

    Corporate level Sr. Management has waged a relentless war for several years against existing employee benefits (401k matching & medical in particular) to presumably finance acquisitions. Over that same time period mysterious IT glitches in this hi-tech company have affected the amounts and/or the timing of well-earned employee bonuses. But the most head-scratching con is the constant and unending series of re-orgs and re-org do-overs over the last several years. Contrary to the corporate line that they are intended to improve company performance, they can also be interpreted as an open and public admission that no one at the top has a clue what they're doing.

    Advice to Management

    Endless re-orgs are fooling no one and in fact hurting the company. Stop it already! Restore all benefits to former levels (you have already taken steps in that direction for 401k). Cease the wild Corporate senior-level hiring while hiring freezes (official or unofficial) are still in place in the trenches where your profits really originate.


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  5. Helpful (1)

    Technical Support Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Atlanta, GA
    Former Employee - Technical Support Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NCR (More than 10 years)

    Pros

    Industry par benefits and educational resources available, but not always accessible. Useing those resources, could be difficult

    Cons

    Management only cares about cost and quantity of work, not quality. I was one of only three people in my department willing to relocate when the location was shut down, but was not given a move offer or any explanation. I realize a new hire would be cheaper, but aside from being the senior staff, I was the only trainer.

    Advice to Management

    Stop giving lip service to pursuit of excellence and quality if every decision is going to be based on saving money. I lost track of the number of times a new "improvement initiative" was announced, meetings were held, but then there was never time, labor, or resources budgeted to carry those plans out.


  6. Helpful (1)

    Production Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production in Columbus, GA
    Current Employee - Production in Columbus, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Big company with plenty of work

    Cons

    job will allays be there

    Advice to Management

    don't stop and work hard


  7. Helpful (1)

    Legal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal in Duluth, GA
    Current Employee - Legal in Duluth, GA
    Negative Outlook
    Disapproves of CEO

    Pros

    flexible work schedules open to change progressive and forward thinking

    Cons

    lack of structure very little processes in place nominal interaction with managers

    Advice to Management

    empower employees, trust employees, better health insurance


  8. Helpful (1)

    This company is on the fence

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engineer II in Duluth, GA
    Former Employee - Customer Engineer II in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits, in New York at least you get in a union.

    Cons

    Management can be disorganized easily

    Advice to Management

    Change things up and listen to everyone


  9. Nice place to work in

    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Approves of CEO

    I have been working at NCR full-time

    Pros

    Have really good work life balance and work culture

    Cons

    Package is lesser than market value and less learning


  10. Helpful (3)

    Trending Downward

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Level II Tech in New York, NY
    Current Employee - Level II Tech in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Working in NYC will put you in a variety of environments and learning situations. Overall NCR is probably above average when it comes to training. Training and knowledge gained can be used to further your career elsewhere. Good opportunity for OT.

    Cons

    No upward mobility whatsoever. No corporate raise incentive, bonuses taken away many years ago. No title increases for years of service. If you start as a level 1 technician you will not keep any raises earned in that title if promoted to Level 2. No other promotions after level 2. Salaries could be improved. New implementation of Driver care, which basically means if you get 3 moving violations or accidents within 3 years they have the right to fire you or not hire you for that matter. Very hire amount of responsibility and accountability although areas may be outside of your control you will still be responsible. Many areas for mistakes, such as keeping many daily records, handling parts and relying on coworkers, important keys, codes, software for multiple customers, maintaining a slew of metrics.

    Advice to Management

    Increase pay, for the lowered benefits and increased responsibility


  11. Helpful (3)

    Senior Field CE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Field Engineer in Seattle, WA
    Current Employee - Senior Field Engineer in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    I have been working at NCR full-time (More than 10 years)

    Pros

    Steady, decent vacation and benefits

    Cons

    Excessive mandatory OT leading to poor family/work balance, frequent change in leadership

    Advice to Management

    Pay employees more, correct staffing levels to stop mandatory consistent 60+ hour weeks



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